Diamond Certified Company Report

Foothill Locksmiths, Inc.

Diamond Certified Company Report

Foothill Locksmiths, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 390 VERIFIED CUSTOMERS i

Maureen S.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

1 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very trustworthy and that is the main thing that you are looking for in a locksmith.

They have so much information available which made it easy for me to make good choices and to feel that I was getting the best service. My father had used them 30 years before.

Mary T.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

2 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very clean, thorough job. They're very knowledgeable in what they do. I've used them in the past for the school just down the street, and I've used them personally.

That they were able to work with me to get me out of a jam, I found out that I needed a lock at 7:00 AM. I called them at 9:00 AM, and they were here by 10:00 AM that same day. They worked with me to get someone out quickly.

Jackson A.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

3 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they can do things that other locksmiths cannot do.

What I like most is that they have the kind of key blinds for a variety of special keys that are difficult to find.

Read All 390 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Foothill Locksmiths, Inc. has been providing security solutions throughout the Greater Bay Area since 1956. The company services commercial, residential and automotive customers, and it provides both mobile service and a storefront location in Hayward. These services include (but are not limited to) electronic access control, master key and high-security lock systems, duplication of laser-cut and transponder keys, and more. In addition to its professional services, Foothill Locksmiths offers customers a large inventory of security products and a wide variety of in-stock safes.

President Blaine Lucas is a third-generation security specialist who holds multiple certifications from the Associated Locksmiths of America (ALOA), the Safe and Vault Technicians Association (SAVTA) and the National Safeman’s Organization (NSO). He is a contributing author to many of the locksmith industry’s top publications.

Many of Foothill Locksmiths’ security specialists are registered locksmiths with the ALOA, and they’re all licensed by the Bureau of Security and Investigative Services, as required by the state of California. “Our educated security specialists are ready to address any questions and concerns about maintaining or upgrading the security of our clients’ homes, businesses, or vehicles,” says Mr. Lucas.

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Foothill Locksmiths, Inc.

COMPANY CONTACT
Service AREA

Alameda County
Hayward
Berkeley
Fremont
Oakland
San Leandro
Piedmont
Newark
Albany
Alameda
Dublin
Union City

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SERVICES PERFORMED

Electronic Access Control
High Security & Master Key Systems
Commercial, Residential & Automotive Services
Safe Sales
Repairs & Delivery

BRANDS Supported
  • Kwikset

  • Medeco

  • Schlage Primus

  • Mul-T-Lock

  • Abus

  • American Security Products

  • Keymark

  • Slick Locks

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Foothill Locksmiths, Inc.

Company Profile

Foothill Locksmiths, Inc. has been providing security solutions throughout the Greater Bay Area since 1956. The company services commercial, residential and automotive customers, and it provides both mobile service and a storefront location in Hayward. These services include (but are not limited to) electronic access control, master key and high-security lock systems, duplication of laser-cut and transponder keys, and more. In addition to its professional services, Foothill Locksmiths offers customers a large inventory of security products and a wide variety of in-stock safes.

President Blaine Lucas is a third-generation security specialist who holds multiple certifications from the Associated Locksmiths of America (ALOA), the Safe and Vault Technicians Association (SAVTA) and the National Safeman’s Organization (NSO). He is a contributing author to many of the locksmith industry’s top publications.

Many of Foothill Locksmiths’ security specialists are registered locksmiths with the ALOA, and they’re all licensed by the Bureau of Security and Investigative Services, as required by the state of California. “Our educated security specialists are ready to address any questions and concerns about maintaining or upgrading the security of our clients’ homes, businesses, or vehicles,” says Mr. Lucas.

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Company Philosophy

"We ensure satisfaction by pairing quality security products with genuine customer service. As a fourth-generation family business, we have the knowledge and ability to deliver custom security solutions that restore and enhance the peace of mind and safety of our clients."

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Comparative Summary

As a family-owned and operated business, Foothill Locksmiths, Inc. takes great pride in the courtesy and service it extends to all its customers. The company was the first Diamond Certified locksmith company in Alameda County and has maintained its status for the past 11 years. The Better Business Bureau has awarded the company an uninterrupted A-Plus rating for the past 28 years.

“We enjoy going above and beyond to make sure our customers are happy with their services,” says Lead Security Specialist and Manager Justin Eaglin. “We offer a lot of user-friendly products, but we’re always willing to take extra time to explain product functions or answer any questions. It’s our job to make sure our customers are comfortable and satisfied with their level of security. If they’re not, we’re ready to address their concerns.”

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Industry Info

Fortunately, it’s easy to confirm a locksmith’s credentials. The California Department of Consumer Affairs’ website (www.dca.ca.gov) lets people verify the licenses of any locksmith or business in the state. “In the last five years,” says Blaine Lucas, owner of Foothill Locksmiths, Inc. in Hayward, “we’ve had an increase in the number of people coming into the Bay Area and setting up locksmith businesses. They might have a dispatch center, and they may seem very professional and legitimate when you call, but there’s a real possibility that they’re unlicensed and will operate with questionable business practices.”

If the locksmithing job is complex, be sure to get a number of price estimates. However, Mr. Lucas warns that the least expensive quote isn’t always the best deal. He says any properly licensed locksmith will do a good job on a standard, residential security job, but if you’re looking for a high-security application, check the certifications of the individual locksmith. By comparing estimates, you can see if what’s being offered is in line with the price. “What looks like a really good deal can turn into a problem very quickly. Pairing licensing information with price quotes is the best way to protect yourself.”

It’s also best to find a good locksmith before you need one. When you’re locked out of your house or car, you often don’t have the time or resources to check credentials. Find a good, reputable locksmith who offers emergency service and keep the phone number handy. Hide-a-key rocks and other devices are also very useful in case you’re locked out—but be sure they’re placed in a truly inconspicuous place.

There are some simple steps you can take to enhance your security and reduce the cost of hiring a locksmith when you need one. First, don’t keep all your keys on one key ring—only keep the keys you use every day, so there will be fewer locks to replace or rekey if the ring is lost. It’s also a good idea to ask to have the locks changed whenever you move into a new house or apartment. If you run a business or there are a number of people who possess a key to your home, it’s wise to change the locks every few years.

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Frequently Asked Questions

Q: Do you cut keys?

A: Absolutely. We have one of the largest key blank inventories in Northern California, and we can often provide the duplicates that other stores can’t. Even though we handle large commercial and residential projects, we continue to service walk-in customers at our store in the East Bay.

Q: Do you cut transponder keys?

A: We’re able to duplicate most transponder keys, keyless entry remotes, laser cut keys and VATS keys for vehicles. Most services require the year, make and model of the vehicle; some require the vehicle to be present at our store. To receive a quote and learn more about the process for your vehicle, simply give us a call. In most scenarios, this information is available over the phone.

Q: How long does it take to rekey a residential lock?

A: For a standard, residential-grade lock, it takes five to 10 minutes per cylinder. We’re able to offer our customers an estimated wait time in the shop, and we also have drop-off and pick-up options if you’re in a particular rush.

Q: Do you carry high-security locks?

A: We’re a registered dealer of many high-security brands, including Medeco, Keymark, Mul-T-Lock and Schlage Primus. We maintain accurate and secure records of all authorized users.

Q: Do you work with real estate management companies?

A: We’ve been collaborating with real estate and property management companies in the Bay Area for decades. Our security technicians are able to create the perfect solutions to meet your needs. We’re even able to offer master keying and eviction services.

Q: Do you perform security evaluations?

A: Our security specialists are available to perform comprehensive evaluations and walk-throughs across the Bay Area. These are great learning opportunities for home/business owners, tenants and property managers alike. If you’re not interested in having us at your property, we recommend you visit our store and speak with any of our staff members about your security questions/concerns. There are a number of products and tips available to improve your level of security without breaking the bank. We’re able to address these options with all of our customers, regardless of the business size or housing situation. There’s always room for improvement, no matter the budget.

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SELECTED PHOTOS FROM Foothill Locksmiths, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Blaine Lucas

Expert CONTRIBUTOR PROFILE
  • Blaine Lucas is a 42-year veteran of the locksmith industry and owner of Foothill Locksmiths, Inc., a Diamond Certified company since 2004. He can be reached at (510) 621-7956 or by email.

Blaine Lucas: Unlocking Success

By James Florence, Diamond Certified Resource Reporter

HAYWARD — As a third-generation locksmith, Blaine Lucas says taking up the family trade was a purely natural move. However, he also credits the support and instruction of his forebears as keys to his long-term success. “My grandfather started Foothill Locksmiths in 1956, and my dad followed after him in the business,” he recounts. “When I was a kid, my grandfather lived right next to the shop, and on Saturdays I would ride my bike over and mow his lawn. One Saturday, he asked if I wanted to come into the shop and learn how to fix a lock. That was pretty much the beginning of my locksmith career.”

Today, Blaine says Foothill Locksmiths continues to be a family affair. “My wife, Dolores, and my daughter, Katelyn, handle the administrative side, while my son, Dustin, helps me on the technical side. Dustin grew up in the business like me, and he loves it about as much as I do. I’m very proud to see our company in its fourth generation of family ownership.”

Outside of work, Blaine likes spending as much time as possible on the beach, whether at home or on vacation. “Dolores and I love going to Maui, which we’ve been able to do a number of times in the last few years,” he says. “We like sitting on the beach, enjoying the weather and watching the whales jump out of the water. We also like taking our dog on walks at Half Moon Bay.” Additionally, Blaine says he enjoys contributing his professional expertise by writing articles for trade publications.

In regard to his professional career, Blaine believes the best way to be successful is to take care of his customers. “When people come into our shop, we listen to their needs, answer their questions and explain things in ways they can understand,” he says. “We also give them the full extent of their options so they don’t feel like they’re being pressured into a particular choice. By making sure they’re happy with the results, we know they’ll come back the next time they need service.”

When asked the first thing he’d do if he were to retire tomorrow, Blaine says he’d return to his favorite island getaway. “I’d probably go back to Hawaii with my wife. After all, we’re already planning our next trip.”

Ask Me Anything!

Q: What’s your favorite local restaurant?
A: Sushiland in Hayward.

Q: What kind of music do you like?
A: Mostly ’80s rock, but I also enjoy Hawaiian music.

Q: What’s your favorite thing to do on a rainy day?
A: Go to the movies.

Q: What’s your favorite thing to eat for dessert?
A: Anything with strawberries on it.

Q: Do you collect anything?
A: Old locks.

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Expert articles
  • Find a Good Locksmith Before You Need One

    HAYWARD — Nobody plans on getting locked out of their car or house, which is why few people take the time to research locksmiths before they need one. However, due to the potential consequences, it’s a good idea to find a quality locksmith in advance. The biggest reason for this is simple: not all locksmiths are reputable. For example, some locksmiths are unlicensed, which means they operate outside of state requirements. The State of California requires licensing for both individual locksmiths and locksmith companies. The licensing process involves live scan fingerprinting and a background check.

    Calling an unlicensed locksmith is bad enough, but it can get much worse. Locksmith scams are a major problem in the industry—such a problem, in fact, that they’ve been featured on television programs like “Good Morning America.” Typically, locksmith scammers operate by using the classic “bait-and-switch” tactic, where they’ll quote a low price over the phone but jack up the price and demand cash-only payment once the job is complete. It’s not uncommon for these fraudulent locksmiths to leave a job unfinished or the home or business in poor condition, with damage to the locks and doors.

    The best way to avoid becoming the victim of a disreputable locksmith is to find a reputable one in advance. That way, when you suddenly find yourself in a tight spot, you can have confidence that you’ll be taken care of.

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Expert video tip

Video: Finding a Locksmith Before You Need One

Complete Video Transcription:

HAYWARD — Host, Sarah Rutan: While you can’t anticipate being locked out of your car or home, you can avoid a tough situation by finding a trusted locksmith ahead of time. To learn more, we’re with Katelyn Radtke of Foothill Locksmiths, speaking on behalf of Diamond Certified Expert Contributor Blaine Lucas.

Katelyn Radtke: It’s important to find a good locksmith before you need one, and there are three main reasons why. The first reason is that scams in this industry are real. Locksmith scams have been featured on shows like 7 On Your Side or Good Morning America. Often, a scammer locksmith will quote a low price over the phone, and once the job is complete, they’ll add a zero to their quote and demand cash-only payment. It is not uncommon for these scammer locksmiths to leave a job unfinished or the home or business in poor condition with damage to the locks and doors.

The second reason to find a quality locksmith before you need one is that not all locksmiths are reputable. The State of California requires licensing for both individual locksmiths and locksmith companies. The licensing process involves live scan fingerprinting and a background check. Not all locksmiths are licensed, but yours should be.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Foothill Locksmiths, Inc. WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON Foothill Locksmiths, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 390 VERIFIED CUSTOMERS i
Foothill Locksmiths, Inc. : Average 9.3 out of 10 based on 390 unique customer surveys of customer satisfaction.

Maureen S.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

1 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very trustworthy and that is the main thing that you are looking for in a locksmith.

They have so much information available which made it easy for me to make good choices and to feel that I was getting the best service. My father had used them 30 years before.

Mary T.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

2 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a very clean, thorough job. They're very knowledgeable in what they do. I've used them in the past for the school just down the street, and I've used them personally.

That they were able to work with me to get me out of a jam, I found out that I needed a lock at 7:00 AM. I called them at 9:00 AM, and they were here by 10:00 AM that same day. They worked with me to get someone out quickly.

Jackson A.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

3 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they can do things that other locksmiths cannot do.

What I like most is that they have the kind of key blinds for a variety of special keys that are difficult to find.

Rachael G.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

4 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

Foothill Locksmiths is the company I go to.

They are conveniently located.

Gustavo G.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

5 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was easy and painless to work with them.

They know what they're doing.

Bob H.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

6 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I lived in that area for about 40 years, and now I live in Tri-Valley, but I still have rentals out there. They are my go-to company for when I have needs for keys or locks on my rentals. The one thing I noticed was when they make a key for me, it always works the first time, as opposed to going to Home Depot or somewhere similar. I had kind of a weird situation at a rental I converted to a sale last November, and a former tenant left his really heavy safe in the back room of the house. I went over and talked to these guys at Foothill and asked them if they wanted this safe. Then, I asked if they could get it out of there for me, and they were really good. I took a picture with my phone, and they came over. They didn't want it, but they got it out for me and charged me a miniscule amount compared to moving companies. They removed it without any damage from a back room through the house, down a narrow hallway, and then down a set of stairs. They are my go-to locksmith for the five rentals I have out there.

They do what they say. They're on time for appointment, and very reasonable in their fees.

Brandon E.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

7 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're easy to get ahold of, on time, and they're a very good company.

They were able to fit me in their schedule. I thought they did well, and I have no complaints.

Julia D.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

8 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They provide quick service.

They're very kind and accommodating.

David G.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

9 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were on time, the price was reasonable, and they got the job done.

They were on time and got the job done.

Michael W.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

10 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them to use them, because they're the best. They may not be the cheapest, but they are well worth it.

They are always there when you need them.

Joel E.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

11 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that they are a good deal with, they are honest, and they provide a prompt delivery service.

I liked the service that they did. I bought a safe, and it was delivered perfectly. They were really good.

Francine A.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

12 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very good at recommendations, and they were on time and prompt with everything that they did.

I liked the recommendations regarding what I should do for my door. I was completely satisfied.

Sue V.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

13 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are right there and very convenient. They're there when they say they

They were very efficient.

Jill B.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

14 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell them that they have a nice variety of safes for whatever the need is.

They were very nice and very personable, and they just did a very nice job on the delivery and installation of the safe.

Rick R.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

15 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a great job, and I'd call them again.

He was a straight-up, honest guy. He gave me some options about what I wanted done and took care of the job.

Carol H.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

16 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they are good and reliable

I used them on my rentals, and I didn't have to be there. I had an older lock, and they were able to handle it.

Barbara N.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

17 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're efficient and always on time.

Their pricing is fantastic.

Charlie M.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

18 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

I've been dealing with them for 35 years and have never had any problems.

Friendly service

Eugene A.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

19 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

Honesty and friendliness

They listen carefully, and they respond to the concerns that you have in a friendly manner. When you walk through the door, you feel like your business is really appreciated. I've been dealing with them for years. I've always been happy with them.

Kim T.

VERIFIED Foothill Locksmiths, Inc. CUSTOMER

20 of 390

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very polite and very speedy to come out when someone needs them. They get the job done. They are very neat and tidy.

The speed of them coming out to help me with my locks, they were wonderful.

Read All 390 Survey Responses at Ratings View