DIAMOND CERTIFIED COMPANY REPORT
Fontana Construction, Inc.
Fontana Construction, Inc. is a general contracting firm that builds custom homes and room additions for clients in Marin, San Francisco, Sonoma, Napa, Solano and Alameda Counties. In addition to its building services, the company handles complete interior and exterior renovations, remodels kitchens and bathrooms, provides structural retrofits, and offers general maintenance and repairs. The majority of its work is residential, but it also takes on light commercial projects.
Owners Michael and Bonnie Fontana established Fontana Construction with a simple goal: to assemble a customer service-focused team committed to offering professionalism, integrity and superior products. Today, the company employs 35 team members who range from experienced project managers and estimators to skilled carpenters and office personnel.
Fontana Construction’s inclusive approach to project management begins with assessing clients’ pre-construction needs and handling everything from obtaining building permits to recommending suppliers. “We work closely with our clients to provide exceptional quality of the highest value, from the early stages of project budgeting through completion,” says Mr. Fontana.
Company Philosophy
“Our driving force has always been the way we do business and the respect we show for our clients and their homes. We walk them through the complexities of the construction process, and we always stand behind our work. Ultimately, we strive to implement our combination of experience, industry knowledge, dedication and reliability throughout the duration of each project.”
Serving Marin, San Francisco, Sonoma, Napa, Solano and Alameda Counties
Residential
Custom Homes
Additions
New Construction
Renovations
Remodeling
Kitchen & Bath
Light Commercial
Comparative Summary
Few construction firms earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim a staff of expert builders who have more than 100 years of combined experience and knowledge in every aspect of residential construction, but that’s exactly the case for Fontana Construction, Inc. “Our team members have years of hands-on...
Frequently Asked Questions
Q: Do you have experience with my particular type of project?
A: "Most likely. Over the years, we’ve accumulated experience in almost every conceivable aspect of home construction, including windows, additions, foundations and waterproofing. Also, we have the ability to work with both modern and traditiona...
Q: Can I schedule a meeting at night or on a weekend?
A: "We’ll do our best to accommodate your schedule, but we’re far more productive during regular working hours."
Q: Do you provide design work?
A: "No. We’re builders, not architects or designers. While we’ve worked on many different types of projects, we believe that sticking to a clearly defined role allows us to focus on craftsmanship and deliver products of the highest quality. Also...
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Industry Info
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Consider taking a “value engineering” approach to your next major construction project.
Essentially, value engineering is when you identify a project’s cost goal and then find ways within the design parameters to reduce the costs to meet that goal. Ideally, this reassessment should occur several times during the course of a project,...
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Findings based on statistically reliable research from 92 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
98%
n = 92
Diamond Certified Qualification
Based on 92 customer surveys, we declare
Fontana Construction, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 558
Continuously qualified since December 2004.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
C.T.C. Verified Customer Name
"They have good communication, in terms of sending me prompt, correct, and usable information in a timely manner."
Research conducted by American Ratings Corporation. Ratings Methodology
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Survey Responses For
Fontana Construction, Inc.
Fontana Construction, Inc.: based on 74 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
C.T.C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have good communication, in terms of sending me prompt, correct, and usable information in a timely manner."
Elizabeth B. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They listen to me. I think they are very nice people. They use good subcontractors, and they work well with my architect. They are honest, which is very important to me. When I have work done in my home, I like to have good people around."
Georgia S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them several times. They are the best contractors that I've ever worked with. I am an architect, so I have used many others. With them, you are never in for a surprise, because they do what they say they are going to do. They put everything in writing, and it is straightforward. They are very competent."
Jennifer S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pleasant to deal with and smart."
Kate K. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have an ongoing business relationship with Mike and his son. They have worked on two of my houses since 1992. They always fix things if I have a problem, even if it is ten years later. I know who to call."
Ronald G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and professional. I just liked everything about them."
T.T. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their follow-up and attention to detail, they also stick to the budget."
Allen C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are always on time, thorough, and honest. They have done a very honorable job for over ten years."
Carol H. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were kind, considerate, and courteous."
Don W. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality and workmanship, there was always someone around here busting their behinds. They interfaced really well with our paving guys."
Elizabeth B. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive, and the product turned out very nicely."
Kate K. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very efficient."
Leonard S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, on budget, and very professional."
Shirley R. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the management. The project was handled in a thorough and professional manner. They met their timelines. All of the problems that came up, were addressed and resolved."
Michael C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive to our needs and adapted to our situation."
Boston M. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything, they did what they said they would do, they kept everything clean, and they did a good clean-up job. They were absolutely lovely to work with."
John G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time, and the quality of work was outstanding."
Mr. B. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable, prompt, courteous, and easy to communicate with."
Mr. B. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the integrity of the company."
Tom K. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They stand by their work, and I like Mike."
Lynn M. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner looked out for our best interest. We had trouble with the first crew that they sent us. The owner came out, and he made sure that new crew he sent out was to our satisfaction."
Brad S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Mike is the reason I do business with them. He's the best."
Mr. B. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They made and kept appointments. The work they did was great, they cleaned up and did everything they said they would do."
Scott C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The staff was friendly and they handled the project well."
Tim D. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are responsible, have high integrity, great follow-through and their pricing seemed fair."
Mr. J. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got things done when they said they would and in a timely manner. The quality was superb."
Yolanda G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"If you need something done, they were there to do it; they are wonderful contractors."
Mr. G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliability, as well as technical superiority."
Joe G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty, quality, and high standards, Mike will come when he says he'll come and finishes the project as promised."
George H. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quality is excellent and the contractor is very service orientated."
Tom K. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Follow through and responsiveness."
Kay L. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of work, project management, their responsiveness to problems and the billing was clear. Also good follow-up."
Rich O. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did everything that he said he would do."
Page. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work, their skills, all the employees were really great and they listened to what we needed. They are the best and we would recommend them to anyone."
Jean P. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when they said they would."
Shirley R. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accurate with their cost estimates and when they said it would take a certain amount of time to do something they were right. I liked the courteous and careful workers."
Mr. R. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their personal contact, sincerity and good follow through."
Michael S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people, not only the employees, but also the contractors they used. They addressed all the issues on a timely basis and showed true professionalism."
Mr. S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything just the way I wanted."
P.M.S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, tidy and very polite. They were also very considerate when it came to being around our home while they were doing the work."
Julie S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of work and attention to detail."
Joanie S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are terrific. You do not come across anyone who can compare. He gets his people to the jobs rain or shine. They are absolutely wonderful to work with."
Tony S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional."
Bob W. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and the quality of work was unsurpassed."
Sara W. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very organized, pleasant and they saw the project in total. They did quality work."
Artistic L. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They went in and got the job done."
Barry W. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they did good work. They cared about the end result."
Carol G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He comes over and tells me what I need. He's very realistic about it and responsive. Everyone is very personable and polite."
Kathryn R. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Attention to service."
Joe M. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people who supervise the jobs interact very well with the customers. They solve issues and close the gap with the party suppliers."
P.H. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, they put the customer first. I also like their timeliness."
Pam H. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They want to make sure their customers are totally satisfied before they leave the job. I have used their services for at least eleven years now, and I am quite happy with the outcome of each job they have done for me."
ﾠDeborahﾠ S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work, and they kept everything clean."
Bob T. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The integrity and the transparency."
John L. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The care that they take inside the house is excellent."
Rita C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, and they listened to me when I pointed out things that didn't look right."
Pam H. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work and the dependability."
Angelino. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what say they are going to do. They will follow through with it and finish it in good time."
Shala C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job they said they would do."
John C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The provide tremendous quality and the end product is excellent."
Chris G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and responsiveness."
P.H. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their honesty, professionalism, and the quality of their work."
Christopher G. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable, honest, and prompt. They do good work."
Janice B. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Mike Fontana."
Francis A. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like Mr. Fontana. He is knowledgeable and straightforward. He also listens to what you have to say."
Brian R. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fairly reliable."
Rob J. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the fact that they returned phone calls promptly and kept me in the loop."
Mr. C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very pleasant and their work was good."
H.F. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work was outstanding."
Ann H. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal attention."
Megan F. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Overall, the quality of their work was good. The people that they hired did a quality job. They were reliable, and they kept their word."
Mr. B. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The follow up was good."
Pam S. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional."
Mr. C. Verified Fontana Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The estimator was nice."
