Independently Rated Highest in Quality
Originally Earned:
August 2016
We declare that Floor Coverings International HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2381
(925) 679-5935
1000 Detroit Avenue, Suite F
Concord, CA 94518
Reggie Keding, Owner

Floor Coverings International provides a wide variety of flooring products. The company carries everything from hardwood, carpet and tile to environmentally-friendly options like bamboo and cork, and it also has the training and equipment to perform flooring installations for residential and commercial clients throughout the Bay Area.

Owner Reggie Keding credits much of Floor Coverings International’s success to its ability to communicate with customers and understand their needs. “There are a lot of different flooring products and installation methods available, so we take the time to determine exactly what each client wants so we can recommend the appropriate solution,” he says.

Floor Coverings International utilizes its “mobile showroom” to bring flooring samples directly to its clients’ homes so they can see different options in their environment. “We understand that our customers’ homes are their personal sanctuaries, which is why our in-home design consultations are so helpful,” says Mr. Keding. “We have thousands of flooring options inside our mobile showroom, and we also perform digital inspections so we can take a closer look and ensure we’re prescribing the correct solution for each client.” 

Company Philosophy

“Our vision is to be the best flooring company in the world, and the most effective way to accomplish that is to consistently provide first-class customer service, warranties, products, and installations. Our entire business thrives on repeat business and referrals, so we do whatever it takes to ensure the long-term satisfaction of our clients.”

Serving the Bay Area

Hardwood
Carpet & Area Rugs
Tile & Stone
Luxury Vinyl Planks
Green Flooring Products
Flooring Installations
In-Home Design Consultations

Anderson
Armstrong
Armstrong
DalTile
DalTile
Mannington
Mannington
Mohawk
Mohawk
Shaw
Shaw
Stainmaster
USFloors

Map

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Findings based on statistically reliable research from 126 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 126

Diamond Certified Qualification

Based on 126 customer surveys, we declare
Floor Coverings International
has passed all rating steps and has earned
The Diamond Certified Award
No. 2381
Continuously qualified since August 2016.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Diana H. Verified Customer Name
"I liked the two installers. They were friendly, courteous, and they were able to work around me and my cat."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Floor Coverings International
1000 Detroit Avenue, Suite F
Concord, CA 94518
(925) 679-5935
DCID9253634842

Mon – Fri: 10am – 6pm
Sat: 10am – 2pm

Serving the Bay Area

Reggie Keding, Owner
10
12
973805
Liability Insurance, Workers' Compensation
Bond’s Top 100 Franchise
2011
Hardwood, Carpet & Area Rugs, Tile & Stone, Luxury Vinyl Planks, Green Flooring Products, Flooring Installations, In-Home Design Consultations
Anderson, Armstrong, DalTile, Mannington, Mohawk, Shaw, Stainmaster, USFloors
Commercial, Residential
10-Year Labor Warranty on Residential Installations, Manufacturers’ Warranties on Products, 5-Year Labor Warranty on Commercial Installations

Photo & Video Gallery

Survey Responses For

Floor Coverings International

Floor Coverings International: Average 9.1 out of 10 based on 126 unique customer surveys of customer satisfaction.
Diana H. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"I liked the two installers. They were friendly, courteous, and they were able to work around me and my cat."

Bonnie F. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My experience with them was very positive, and I have recently referred them to a friend."

"I would say the overall experience was great, not just any one thing."

Marilyn S. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were knowledgeable, reliable, and they did what they said they would do. "

"Their overall knowledge about floor coverings stood out for me. I was very pleased with both the product and the installation."

Alex A. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was professionally done, and they had a personalized touch. They came back if we had any issues, and they dealt with it well."

"The personalized service, Reggie walked us through the whole process."

Susan D. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have very helpful management."

"Responsiveness"

Patricia O. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everyone was on time, and they did a beautiful job."

"They provided great service, and the product is beautiful."

Nate P. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They came out, measured, and gave us a quote. They were efficient and professional. Everything turned out great."

"I would say the clarity of their explanations"

April P. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"They did a great job, and I have referred them to two people. I was very happy with them. The problem was some work that was to be done on a future project. I felt the quote was extremely high."

"I liked the fact that they came to my home with samples."

David K. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly, helpful, and they stood by their products 100%."

"Their responsiveness, they were very response to an issue that we had."

Joy R. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"The quality of the product stands out. I am very pleased with it."

Will S. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"I would warn people to be really careful initially. The salesperson was absolutely great, but the installer was horrible. He cut corners all the way around thinking, perhaps, that no one would notice. I was extremely disappointed."

"As I said before, the salesperson stood out, but the rest was terrible."

Candice B. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Talk to me, and I will get you in contact with them, because they are great."

"I would give them a 12. They were efficient, fast, and helpful. It turned out great."

Sandra L. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought their prices were reasonable. I like the owners who own the company. They are very good people."

"That I got what I wanted at a good price"

Steven A. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable, great, and wonderful. The workmanship was perfect."

"Both crews that I had working were perfect."

Ed O. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The salesperson was very engaging, helpful, and personable."

"They were very aggressive in making sure I had my product in a timely manner."

Kristen J. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They went above and beyond. The price they give you is the price that you pay."

"They have very personalized service. They did a very good job doing a very large project, larger than I set out for it to be."

Lesley H. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provide excellent customer service, they were extremely reliable, and they got project done quickly and professionally."

"I would say their responsiveness"

Fred A. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had them do a lot of work for me, and I have always been very happy."

"They are very capable."

Cristina V. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They have a variety of flooring to select from."

Tom B. Verified Floor Coverings International Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I felt the pricing was very fair, the installation went very well, and the quality of everything was as good as I expected it to be."

"The customer service, they were very patient, as we went through the process and we didn't feel sold or pushed. They followed through with everything they promised."