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Five Star Windows offers full-service window and door replacement and installation services to clients in San Mateo, Santa Cruz, and Santa Clara Counties. The company specializes in bay windows, French doors, sliding doors, new construction windows and more. It carries classic lines of wood and fiberglass as well as contemporary lines of vinyl and aluminum.
Owner Jeffrey Pickard says Five Star Windows’ attention to detail—from the initial point of measurement to the final installation touches—makes it stand out in its industry. For each installation, the company assigns a foreman who oversees the entire process and is also present during post-installation followups. “That gives our customers a valuable sense of comfort,” says Mr. Pickard.
Five Star Windows’ staff is EPA Lead-Safe Certified and holds certifications from InstallationMasters™, a nationwide training program implemented by the Building Environment and Thermal Envelope Council (BETEC). “We make sure our installers know every aspect of the business,” says Mr. Pickard. “It’s not just about installation; it’s about jobsite safety, property protection, adjustment and cleaning, quality control, and a commitment to the craft.”
“We never promise any more than we can deliver, but we strive to deliver more than we promise. We’re a family business, and we know how important it is to keep promises within a community. The home improvement process can be stressful, and by doing simple things like showing up on time and working efficiently, we can make the process more enjoyable for our customers.”
Serving all of San Mateo and Santa Cruz counties including Redwood City, S San Francisco, Daly City, Watsonville, Scotts Valley and Capitola.
When it comes to window installations, it’s important to understand the difference between a manufacturer’s warranty and an installation warranty.
A manufacturer’s warranty covers the window itself and protects against product defects (different products will have different warranties). Conversely, an installation warranty covers the workmanship of the installation (typically for five years)....
"They're very courteous, very helpful, and they followed up after the job was done.""I liked that they were better than their competitors."
"The construction is very consistent, they're very professional, and they have very good quality. I would definitely recommend them to other people.""I like the quality of the windows and the quality of the execution of the installation."
"They delivered what they promised.""I love my windows, they did a great job."
"They did what they said they were going to do. I'm very happy with them.""I like their service and the cleanup. The workers are very friendly and very efficient."
"They were professional and they did a fabulous job. They took precaution because I had a patio door torn out and something put in, and cleanliness was really important to them. They had to do stucco interior and exterior, and it was a perfect match. They did a great job all around.""I like that they were very professional and conscientious. They did such a great job from the moment they came in to the moment they left."
"We were very satisfied and they did exactly what my husband wanted. When we needed a door put in we got them to do that, and we're satisfied with the door.""I liked Carlos and how helpful he was."
"We had a very good experience. They did it quickly and it worked out well.""I liked when the job was done and it was all over with."
"If you want a vendor that you can trust, a job well done, and you need new windows, they're the best.""The workers were very courteous, very neat, and they cleaned up the mess they made with the stucco. They did a really good job and the windows look beautiful."
"They're excellent.""I like the quality of the work and the service."
"They're good. I would recommend them.""I like the way they did the installation. Everything was good."
"It's a good value.""I like that my husband could go get them and put them in. The windows themselves are great."
"They have good quality.""I really like their stucco repair, they have really good finish work. They're professional, they show up, and they do their job. I was very happy with all of it."
"I think they're responsive, they do a good job, and I'm happy with my windows.""I think they do a good job overall."
"They're a good company and they take care of their business. I had a couple of issues and they took care of them.""They were fair and honest. They did good work and they backed it up."
"I had a very good experience.""Everything was five star. I think they did a terrific job."
"They have high quality.""I like the quality of their service."
"They do very good work, they're dependable, and their pricing is fair.""I like the actual job that they did. They cleaned up afterwards and you really couldn't tell that they were here, except that I have a nice new door."
"We have a lifetime warranty, so we're covered as long as we're living here.""I liked the service. It was excellent."
"They're fast, efficient, they have a good product, and they do their job well.""I like that they educated us. The installation was fairly quick and the windows are very superior. We're very happy with them."
"When they put the door in, the guys were wonderful. It didn't quite fit right, but they made it work.""The customer service, there was no pressure. I think they are perfect."