Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
July 2010
We declare that Five Star Windows HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1660
(650) 276-0808
1450 Dell Avenue, Suite C
Campbell, CA 95008
Milgard Tuscany wide frame sliding patio door

Five Star Windows offers full-service window and door replacement and installation services to clients in Santa Clara, San Mateo, and Santa Cruz Counties. The company specializes in bay windows, French doors, sliding doors, new construction windows and more. It carries classic lines of wood and fiberglass as well as contemporary lines of vinyl and aluminum.

Manager Jeffrey Pickard says Five Star Windows’ attention to detail—from the initial point of measurement to the final installation touches—makes it stand out in its industry. For each installation, the company assigns a foreman who oversees the entire process and is also present during post-installation follow-ups. “That gives our customers a valuable sense of comfort,” says Mr. Pickard.

Five Star Windows’ staff is EPA Lead-Safe Certified, which Mr. Pickard says is important for ensuring jobsite safety. “We make sure our installers know every aspect of the business. It’s not just about installation; it’s about property protection, adjustment and cleaning, quality control, and a commitment to the craft.”

Company Philosophy

“We never promise any more than we can deliver, but we strive to deliver more than we promise. We’re a family business, and we know how important it is to keep promises within a community. The home improvement process can be stressful, and by doing simple things like showing up on time and working efficiently, we can make the process more enjoyable for our customers.”

Serving Santa Clara, San Mateo and Santa Cruz Counties

Entry Door Systems
Stucco
Interior Doors
Full-Service Door & Window Installation
Light Construction with Window & Door Replacement
Andersen
Andersen
Milgard
Milgard
Simonton
Simonton
Therma-Tru

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window companies that have earned the prestigious Diamond Certified award. For Five Star Windows, the key to achieving and maintaining high levels of customer satisfaction is simple: combine high-quality customer service with top-quality products and craftsmanship to create truly unique...

Frequently Asked Questions

Q: How much will it cost to replace my home’s windows?
A: "There’s only one way to establish how much a window replacement project will cost: We have to do an onsite inspection to determine how many windows will be replaced, the type of installation needed and the product that’s going to be used. Un...
Q: Are there different methods of installing windows? Are there different types of windows?
A: "Yes, there are a variety of methods and products. If you come to our showroom, we can walk you through a slideshow that shows the pros and cons of each method and type of window. The slideshow will help you conceptualize the process from sta...
Q: Do I need to do anything to prepare for my window installation?
A: "Our installers will start by removing your drapes and window treatments, so you don’t have to do any preparation. And at the end of the job, we’ll reinstall your window treatments."

Map

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Industry Info

When it comes to window installations, it’s important to understand the difference between a manufacturer’s warranty and an installation warranty.
A manufacturer’s warranty covers the window itself and protects against product defects (different products will have different warranties). Conversely, an installation warranty covers the workmanship of the installation (typically for five years)....
Findings based on statistically reliable research from 245 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 245

Diamond Certified Qualification

Based on 245 customer surveys, we declare
Five Star Windows
has passed all rating steps and has earned
The Diamond Certified Award
No. 1660
Continuously qualified since July 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Judy B. Verified Customer Name
"I would say the fact that they saw the measurement problem right away."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Five Star Windows
1450 Dell Avenue, Suite C
Campbell, CA 95008
(650) 276-0808
(408) 370-3110 fax

Mon – Fri: 8:30am – 4:30pm
Sat: 10am – 3pm

Serving Santa Clara, San Mateo and Santa Cruz Counties

Jeffrey Pickard, Owner
34
20
EPA Lead-Safe Certified
628381
Liability Insurance, Workers' Compensation
Build it Green, Leadership San Jose, National Association of the Remodeling Industry (NARI), San Jose Chamber of Commerce
Angie's List Super Service Award, Best of the Bay
1983
Entry Door Systems, Stucco, Interior Doors, Full-Service Door & Window Installation, Light Construction with Window & Door Replacement
Andersen, Milgard, Simonton, Therma-Tru
600
Commercial, Residential
Lifetime Warranty on Workmanship for New Installations
Same as Cash

Photo & Video Gallery

Survey Responses For

Five Star Windows

Five Star Windows: Average 9 out of 10 based on 245 unique customer surveys of customer satisfaction.
Judy B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was really impressed, because the man who came out noticed a problem right away. He suggested that I use a different type of window with the curtains that I had. I had another company come out, and they didn't say a thing about it."

"I would say the fact that they saw the measurement problem right away."

Grace M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided good service, and they are family owned. I like helping small businesses, instead of big corporations."

"The owner laid it all out for me and answered all of my questions. He was very amicable and friendly."

Brent B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a very good job, and for the most part, everything turned out very well. They are a family owned business, and I worried about the warranty, but it turned out great."

"The owner was very sociable, and we worked well together."

Ed B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are on time and do what they say they will do."

"Their workers are nice."

Sean C. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They provided great service, and they did what they said they would do."

"Tom was very easy to work with."

Chuck M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I no longer live in California, but if someone from the Bay Area needed help with their windows, I would tell them to call Five Star Windows."

"They offer good quality, and they made everything nice. They explained what was going on throughout the whole process."

Sherri B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The workers were very precise, exceedingly neat, and polite. The end product was great."

"They stuck to the schedule."

Linda S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are responsive, they are able to answer your questions, and they know their product line."

"I think they presented their product very well."

Claire H. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are dependable, and they are reliable."

"That they are dependable and reliable"

Kent K. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell people to be really careful. They had to come back a couple of times, because they forgot to caulk."

"They were very friendly and got the job done on time."

Aiden S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good, qualified, and they do their job very well."

"They were quick to come back and fix any problems that we had after the work was complete."

Ann J. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very courteous, very helpful, and they followed up after the job was done."

"I liked that they were better than their competitors."

Candy S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The construction is very consistent, they're very professional, and they have very good quality. I would definitely recommend them to other people."

"I like the quality of the windows and the quality of the execution of the installation."

Virgina T. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They delivered what they promised."

"I love my windows, they did a great job."

Deanna W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they said they were going to do. I'm very happy with them."

"I like their service and the cleanup. The workers are very friendly and very efficient."

Debbie M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional and they did a fabulous job. They took precaution because I had a patio door torn out and something put in, and cleanliness was really important to them. They had to do stucco interior and exterior, and it was a perfect match. They did a great job all around."

"I like that they were very professional and conscientious. They did such a great job from the moment they came in to the moment they left."

Shirley M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were very satisfied and they did exactly what my husband wanted. When we needed a door put in we got them to do that, and we're satisfied with the door."

"I liked Carlos and how helpful he was."

Elise L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a very good experience. They did it quickly and it worked out well."

"I liked when the job was done and it was all over with."

Gloria F. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you want a vendor that you can trust, a job well done, and you need new windows, they're the best."

"The workers were very courteous, very neat, and they cleaned up the mess they made with the stucco. They did a really good job and the windows look beautiful."

Siram S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're excellent."

"I like the quality of the work and the service."