Independently Rated Highest in Quality
S e v e n t h
Consecutive Year
Originally Earned:
July 2010
We declare that Five Star Windows HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1660
(650) 276-0808
1450 Dell Avenue, Suite C
Campbell, CA 95008
Milgard Tuscany wide frame sliding patio door

Five Star Windows offers full-service window and door replacement and installation services to clients in San Mateo, Santa Cruz, and Santa Clara Counties. The company specializes in bay windows, French doors, sliding doors, new construction windows and more. It carries classic lines of wood and fiberglass as well as contemporary lines of vinyl and aluminum.

Owner Jeffrey Pickard says Five Star Windows’ attention to detail—from the initial point of measurement to the final installation touches—makes it stand out in its industry. For each installation, the company assigns a foreman who oversees the entire process and is also present during post-installation followups. “That gives our customers a valuable sense of comfort,” says Mr. Pickard.

Five Star Windows’ staff is EPA Lead-Safe Certified and holds certifications from InstallationMasters™, a nationwide training program implemented by the Building Environment and Thermal Envelope Council (BETEC). “We make sure our installers know every aspect of the business,” says Mr. Pickard. “It’s not just about installation; it’s about jobsite safety, property protection, adjustment and cleaning, quality control, and a commitment to the craft.”

Company Philosophy

“We never promise any more than we can deliver, but we strive to deliver more than we promise. We’re a family business, and we know how important it is to keep promises within a community. The home improvement process can be stressful, and by doing simple things like showing up on time and working efficiently, we can make the process more enjoyable for our customers.”

Serving all of San Mateo and Santa Cruz counties including Redwood City, S San Francisco, Daly City, Watsonville, Scotts Valley and Capitola.

Entry Door Systems
Stucco
Interior Doors
Full-Service Door & Window Installation
Light Construction with Window & Door Replacement
Andersen
Andersen
Milgard
Milgard
Simonton
Simonton
Therma-Tru

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window companies that have earned the prestigious Diamond Certified award. For Five Star Windows, the key to achieving and maintaining high levels of customer satisfaction is simple: combine high-quality customer service with top-quality products and craftsmanship to create truly unique...

Frequently Asked Questions

Q: How much will it cost to replace my home’s windows?
A: "There’s only one way to establish how much a window replacement project will cost: We have to do an onsite inspection to determine how many windows will be replaced, the type of installation needed and the product that’s going to be used. Un...
Q: Are there different methods of installing windows? Are there different types of windows?
A: "Yes, there are a variety of methods and products. If you come to our showroom, we can walk you through a slideshow that shows the pros and cons of each method and type of window. The slideshow will help you conceptualize the process from sta...
Q: Do I need to do anything to prepare for my window installation?
A: "Our installers will start by removing your drapes and window treatments, so you don’t have to do any preparation. And at the end of the job, we’ll reinstall your window treatments."

Map

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Industry Info

When it comes to window installations, it’s important to understand the difference between a manufacturer’s warranty and an installation warranty.
A manufacturer’s warranty covers the window itself and protects against product defects (different products will have different warranties). Conversely, an installation warranty covers the workmanship of the installation (typically for five years)....
Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Five Star Windows
has passed all rating steps and has earned
The Diamond Certified Award
No. 1660
Continuously qualified since July 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ann J. Verified Customer Name
"I liked that they were better than their competitors."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Five Star Windows
1450 Dell Avenue, Suite C
Campbell, CA 95008
(650) 276-0808
(408) 370-3110 fax

Mon – Fri: 8:30am – 4:30pm
Sat: 10am – 3pm

Serving all of San Mateo and Santa Cruz counties including Redwood City, S San Francisco, Daly City, Watsonville, Scotts Valley and Capitola.

Jeffrey Pickard, Owner
13
20
EPA Certified Renovation Firm
628381
Liability Insurance, Workers' Compensation
Build it Green, Leadership San Jose, National Association of the Remodeling Industry (NARI), San Jose Chamber of Commerce
Angie's List Super Service Award, Best of the Bay
1983
Entry Door Systems, Stucco, Interior Doors, Full-Service Door & Window Installation, Light Construction with Window & Door Replacement
Andersen, Milgard, Simonton, Therma-Tru
600
Commercial, Residential
Lifetime Warranty on Workmanship for New Installations
Same as Cash

Photo & Video Gallery

Survey Responses For

Five Star Windows

Five Star Windows: Average 9 out of 10 based on 225 unique customer surveys of customer satisfaction.
Ann J. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very courteous, very helpful, and they followed up after the job was done."

"I liked that they were better than their competitors."

Candy S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The construction is very consistent, they're very professional, and they have very good quality. I would definitely recommend them to other people."

"I like the quality of the windows and the quality of the execution of the installation."

Virgina T. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They delivered what they promised."

"I love my windows, they did a great job."

Deanna W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they said they were going to do. I'm very happy with them."

"I like their service and the cleanup. The workers are very friendly and very efficient."

Debbie M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional and they did a fabulous job. They took precaution because I had a patio door torn out and something put in, and cleanliness was really important to them. They had to do stucco interior and exterior, and it was a perfect match. They did a great job all around."

"I like that they were very professional and conscientious. They did such a great job from the moment they came in to the moment they left."

Shirley M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were very satisfied and they did exactly what my husband wanted. When we needed a door put in we got them to do that, and we're satisfied with the door."

"I liked Carlos and how helpful he was."

Elise L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a very good experience. They did it quickly and it worked out well."

"I liked when the job was done and it was all over with."

Gloria F. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you want a vendor that you can trust, a job well done, and you need new windows, they're the best."

"The workers were very courteous, very neat, and they cleaned up the mess they made with the stucco. They did a really good job and the windows look beautiful."

Siram S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're excellent."

"I like the quality of the work and the service."

Harry C. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good. I would recommend them."

"I like the way they did the installation. Everything was good."

Elizabeth H. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good value."

"I like that my husband could go get them and put them in. The windows themselves are great."

Kathy L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good quality."

"I really like their stucco repair, they have really good finish work. They're professional, they show up, and they do their job. I was very happy with all of it."

Luke B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they're responsive, they do a good job, and I'm happy with my windows."

"I think they do a good job overall."

Mark M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a good company and they take care of their business. I had a couple of issues and they took care of them."

"They were fair and honest. They did good work and they backed it up."

Marlies R. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I had a very good experience."

"Everything was five star. I think they did a terrific job."

Richard O. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have high quality."

"I like the quality of their service."

Shirley E. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good work, they're dependable, and their pricing is fair."

"I like the actual job that they did. They cleaned up afterwards and you really couldn't tell that they were here, except that I have a nice new door."

Estelle M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have a lifetime warranty, so we're covered as long as we're living here."

"I liked the service. It was excellent."

Mary D. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fast, efficient, they have a good product, and they do their job well."

"I like that they educated us. The installation was fairly quick and the windows are very superior. We're very happy with them."

Ben M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When they put the door in, the guys were wonderful. It didn't quite fit right, but they made it work."

"The customer service, there was no pressure. I think they are perfect."