Independently Rated Highest in Quality
F i f t h                              Consecutive Year        
Originally Earned:
July 2010
We declare that Five Star Windows HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1660
(650) 276-0808
1450 Dell Avenue, Suite C
Campbell, CA 95008
Milgard Tuscany wide frame sliding patio door

Five Star Windows offers full-service window and door replacement and installation services to clients in San Mateo, Santa Cruz and Santa Clara Counties. The company specializes in bay windows, French doors, sliding doors, new construction windows and more. It carries classic lines of wood and fiberglass as well as contemporary lines of vinyl and aluminum.

Owner Jeffrey Pickard says Five Star Windows’ attention to detail—from the initial point of measurement to the final installation touches—makes it stand out in its industry. For each installation, the company assigns a foreman who oversees the entire process and is also present during post-installation follow-ups. “That gives our customers a valuable sense of comfort,” says Mr. Pickard.

Five Star Windows’ staff is EPA Lead-Safe Certified and holds certifications from InstallationMasters™, a nationwide training program implemented by the Building Environment and Thermal Envelope Council (BETEC). “We make sure our installers know every aspect of the business,” says Mr. Pickard. “It’s not just about installation; it’s about jobsite safety, property protection, adjustment and cleaning, quality control, and a commitment to the craft.”

Company Philosophy

“We never promise any more than we can deliver, but we strive to deliver more than we promise. We’re a family business, and we know how important it is to keep promises within a community. The home improvement process can be stressful, and by doing simple things like showing up on time and working efficiently, we can make the process more enjoyable for our customers.”

Serving all of San Mateo and Santa Cruz counties including Redwood City, S San Francisco, Daly City, Watsonville, Scotts Valley and Capitola.

Entry Door Systems
Stucco
Interior Doors
Full Service Door & Window Installation
Light Construction with Window & Door Replacement
Andersen
Andersen
Milgard Certified
Milgard Certified
Simonton
Simonton
Therma-Tru Doors

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for window companies that have earned the prestigious Diamond Certified award. For Five Star Windows, the key to achieving and maintaining high levels of customer satisfaction is simple: combine high-quality customer service with top-quality products and craftsmanship to create truly unique...

Frequently Asked Questions

Q: How much will it cost to replace my home’s windows?
A: "There’s only one way to establish how much a window replacement project will cost: We have to do an onsite inspection to determine how many windows will be replaced, the type of installation needed and the product that’s going to be used. Un...
Q: Are there different methods of installing windows? Are there different types of windows?
A: "Yes, there are a variety of methods and products. If you come to our showroom, we can walk you through a slideshow that shows the pros and cons of each method and type of window. The slideshow will help you conceptualize the process from sta...
Q: Do I need to do anything to prepare for my window installation?
A: "Our installers will start by removing your drapes and window treatments, so you don’t have to do any preparation. And at the end of the job, we’ll reinstall your window treatments."

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Industry Info

When it comes to window installations, it’s important to understand the difference between a manufacturer’s warranty and an installation warranty.
A manufacturer’s warranty covers the window itself and protects against product defects (different products will have different warranties). Conversely, an installation warranty covers the workmanship of the installation (typically for five years)....
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Five Star Windows
has passed all rating steps and has earned
The Diamond Certified Award
No. 1660
Continuously qualified since July 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ben M. Verified Customer Name
"The customer service, there was no pressure. I think they are perfect."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Five Star Windows
1450 Dell Avenue, Suite C
Campbell, CA 95008
(650) 276-0808
(408) 370-3110 fax

Mon – Fri: 8:30am – 4:30pm
Sat: 10am – 3pm

Serving all of San Mateo and Santa Cruz counties including Redwood City, S San Francisco, Daly City, Watsonville, Scotts Valley and Capitola.

Jeffrey Pickard, Owner
13
20
AAMA InstallationMasters™ Certified, EPA Lead-Safe Certified, Milgard Certified Dealer
628381
Liability Insurance, Workers' Compensation
Build it Green, Leadership San Jose, National Association of the Remodeling Industry (NARI), San Jose Chamber of Commerce
Angie's List Super Service Award, Best of the Bay
1983
Entry Door Systems, Stucco, Interior Doors, Full Service Door & Window Installation, Light Construction with Window & Door Replacement
Andersen, Milgard Certified, Simonton, Therma-Tru Doors
600
Residential and Commercial
Lifetime Warranty on Workmanship for New Installations
Same as Cash

Photo & Video Gallery

Survey Responses For

Five Star Windows

Five Star Windows: Average 9.1 out of 10 based on 175 unique customer surveys of customer satisfaction.
Ben M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When they put the door in, the guys were wonderful. It didn't quite fit right, but they made it work."

"The customer service, there was no pressure. I think they are perfect."

Brad S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer service."

"Their customer service, they are friendly and helpful."

Bruce F. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they do quality work, and Terry does a good job explaining what needs to be done. He is great."

"Terry is funny, and he is nice."

Carol A. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I loved the salesman who came out. He was extremely helpful. They paid attention to detail, which was extremely helpful. They followed their schedule."

"The quality of the window, and I liked the salesman that I had. He steered me in the right direction, so I got exactly what I needed."

Christian O. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The man who came was courteous, and whatever he said was going to happen, happened. It happened when he said it was going to happen. He explained what they did and how they did it."

"They told me what to expect, and they delivered."

Frank M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job."

"They do a good job."

Gene P. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job."

"They set up a schedule, and they did what they said they were going to do."

Gina P. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That I felt very comfortable with them in my house, and they were very respectful of my belongings while they were in my house."

"The people were super genuine and really nice. When my sliding door wasn't installed totally right, they were very responsive in fixing it."

Heidi G. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their attention to detail was great. They really went above and beyond, and they were prompt. They were very clean."

"Their attention to detail was great. They really went above and beyond. They were prompt and very clean."

Jim H. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Don't let anyone else put in windows for you."

"They are beautiful."

John B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are responsible and reasonable. I enjoyed dealing with their installers."

"It is a family-run business and that is why I keep going back."

Josie H. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Just the quality of the workmanship and the men who did all of the work, they were great."

"I think they are very hands-on, and their salesman is excellent. The people who did the installation were great, and they were very nice."

Kristin R. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very thorough, and the salesperson I worked with was so nice. He didn't pressure me at all, and he was very reassuring about the prices he gave me. He said they wouldn't change."

"They were just great to work with, from the installation to the free financing I received for a year. I liked everything about them."

Anthony S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a great reputation."

"The quality workmanship"

Fern D. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough. The owner, Jeffrey, who sold us our windows, checked the windows downstairs and we had a warranty on them, so he fixed those for us as well. Jeffrey was very informative and helpful."

"I liked Jeffrey the best and the way he handled everything."

David U. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable and had a good product. The work has been perfect. What I ordered, they fulfilled."

"I always wanted double-pane windows, and so I like the windows the best."

Leah G. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really pleasant and they did a really good job. They got the windows installed before the rainstorm. We got wooden windows, and they commissioned someone to come out and paint them, very nice service. The windows were installed and now it's nice and warm."

"They knew what they were doing. Right away, they moved the furniture and got to work. They didn't make a mess and were ever so nice. They were very timely. They get an A+."

Dolores S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a good quality product. They were careful and paid attention to detail. They cleaned up after themselves."

"The thorough information given on the various kinds of windows, and the pros and cons on each type"

Doug K. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional and on time. They just did a great job."

"The work crew, the guys are friendly and they knew what they were doing."

Gerald S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and on time. They are straightforward."

"Their timeliness and honesty"

Mina L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are knowledgeable. The installers are neat, honest, and they work in a timely fashion. They are friendly."

"The whole quality of service from top to bottom"

Chrystyna U. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice people. They did a good installation job. The windows are attractive and work well. I have no complaints."

"I liked the quality of the product and the fact the windows are as advertised. I had them install some doors too. I've been very satisfied. "

Robin G. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they said they were going to do. When things didn't go right, they corrected the problem. They did a good job."

"The workers and their quality of workmanship"

Virginia S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They installed windows and a big door in my home. My son looked at their work and said it was excellent quality and that they did a very good installation job. We were very satisfied."

"I liked everything about them. I liked that they came on time, did the work as promised, and used very good quality materials. I would recommend them."

Art B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, efficient, and they have a very good showroom. They delivered on time, and they were great at keeping the customer in the loop, in terms of changes in the schedule. Being a contractor myself, I really appreciate that. Nobody likes to get the dreaded phone call at 8:00 AM saying they are going to cancel or postpone for a few days."

"The fact that they worked up an estimate with options for me and came back with it the next day, I didn't have to wait two weeks."

Brandon S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everything was very professional. It was a good experience all the way around."

"I guess the installation process, it all went smoothly. They completed the process quickly, and there wasn't a lot of mess left behind. I really appreciated that."

Chris S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with, and they were very quick to respond."

"Their flexibility and the fact that they really listened to me"

Duane E. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were ethical, and they did a good job."

"They did the windows on an investment property, and I needed new windows for appearance and to keep the PG&E bills down. They did a good job. It worked out very well."

Holly S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good follow-through, very reliable, and the gentleman we worked with worked very hard to get us the price we wanted."

"We liked everything. My dad had used them in the past, and they did everything we excepted and more. They were professional, price competitive, and they did a great job."

Alex H. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say the product was excellent. The double pane windows keep the heat in during the winter, and they help us stay cool in the summer. The employees that did the installation and their supervisor were very good. The salesman was absolutely terrific. He was very knowledgeable, and he explained everything in detail."

"I would say first of all the product, as promised, the windows were very efficient. They really added beauty and value to our home. I liked the ease of the locking devises and the appearance. I also liked everyone that we were involved with. They were professional and knowledgeable. I also thought their showroom was put together very well."

John S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did exactly what they said they would do."

"We were very happy with the quality of the windows and their work. In the end, we felt that the price was more than reasonable for what we got."

John W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good windows, and they were put in quickly."

"They did a good job, and I liked the way they looked and the way that they fit."

Patricia K. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very good about working with the customer. They were accommodating and straightforward."

"Their customer service, they were very easy to talk to, they kept us updated when there was a delay, and they always returned our calls."

Phil B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their customer service was very good, the installation process was good, and they did what they said they were going to do."

"I guess what impressed me the most was the installation process. They were on time, clean, and the quality of their work was very good."

Anna E. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the way they cleaned up. They didn't leave a mess. The workers were punctual and very nice."

"I thought they did a great job. They were clean and punctual."

Tonya M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were very happy with them. They did a good job. Everything was done on time, and the installers and salesman were all very good."

"They did what they said they would do. They were on time, very professional, and the windows look great."

Riley S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service and the installation were very good. I would recommend them."

"The showroom was good, and the salesman was easy to work. They had the windows that I wanted. Everything worked out well."

Ida S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a really good job. They didn't just pop in windows, they also did the construction."

Anastasia A. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, clean, and professional. They left no mess."

Andre R. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are reliable. They came on time. I never felt uncertain. I knew what was going on. They told me what they were going to do at what time. It was very predictable. I really liked that. We are really happy with our windows."

Carol F. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good quality work, great suggestions as far as giving ideas, and I think they did a fantastic job."

Barbara L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked everything they did, the service and they were nice."

Betsy R. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The communication, the owner, and the guy who came out explained to me what needed to be done. They made me feel secure that they knew what they were doing. They were organized."

Janice K. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's funny that you should call now. We've just gone through a major remodel this year, and we used many contractors. My husband and I were just saying that Five Star Windows was the best one of them by far. We both felt that if we were rating them, we'd give them a '10'. We liked everything about them. They were fast, they came when they said they would, and even though he had underbid us, he stuck with the contract. We were really impressed with them. They did an excellent job."

Kyoko W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I really liked the job. It was good quality and the people were very responsible."

Bob G. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I've had many other contractors do work here, but all too often what was promised was not delivered. Five Star Windows did everything they said they would do on schedule and it was all very high quality. The guys who were here were excellent. Everything went smoothly. They were really impressive. It was a pleasure doing business with them. "

Bobbie W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and they came when they said they would. I've had absolutely no problems with the installation, and I like the windows."

Sara A. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, from all aspects of the project to the completion in a timely manner, and their attention to detail"

Susan E. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The finished product, the customer service was great. We had a couple of issues that were resolved immediately."

Calvin L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their customer service, they came out and replaced our dome. They were very knowledgeable and they gave us a lot of helpful information."

Carol A. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We have the first original double-pane windows, and they are so much better. I really like the white instead of the gray. They did a great job on the installation."

Carolyn F. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the quality. I have already recommended them to my friend. "

Cathy P. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work was beautiful. It turned out just perfect."

Cheng T. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The installation was good, the workers were very good, and the product was very good as well."

Rhoda W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The way they put in the windows, you would never know that they were replaced. The new stucco matches the old stucco. The window quality is great. I can't say enough about them. They did a great job."

Curtis D. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional, on time, and they did what they said they were going to do."

Dave S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were great. We were very happy with them. We liked the quality of their work, their communication, and the rep was very thorough in giving us details and choices. They were on time and the price was fair. They were nice people."

Denise R. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and everything they did was what we expected."

Elizabeth P. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The information I got before we decided to go with them was very helpful."

Ed L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The installation was very intriguing in the sense that they did what I had hoped they would do without me having to ask them to do it. They made sure that there was no dry-rot or termites before they did the installation."

Glen F. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got it done on time and the windows are fine."

Glenn B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came on time, cleaned up very well, and everything they said they would do got done. I was very pleased with them."

Mei T. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Efficiency, everything is fine."

June S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the people and the product. I am very happy with the product. The people were nice. They came when they said they would and did what they said they would do in a timely manner."

Lee R. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very nice, thorough job."

Jenny B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive to what we wanted and needed. They did a good job."

Jay T. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do for the price they promised. They were efficient and they cleaned up afterwards."

Jennifer W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner was very personable. They had fair pricing and came when we wanted them to."

Roberta W. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were very efficient. I am satisfied with the windows and the work."

Jim C. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We liked the quality of the work. At one point, there was a problem with a mix-up on the order, but they made it right."

Charlene R. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job like they were supposed to and there were no problems or leaks."

John B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the way they treat me and the quality of their work."

John D. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to know what they were doing. I had more work done than just windows. They also took out a header beam for me and they knew what they were doing."

John L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have quality windows and the workmanship is very good."

Josh C. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were awesome. From the time we went in, we liked everything from the sales to the customer service. Their prices were competitive too."

Kathy G. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, the service was very good. They came out to install the windows during a horrible storm. I was amazed that they were able to do it, especially without getting a drop of water inside the house. "

Ken Y. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive. I had some issues with some of the products delivered, but they took care of them immediately."

Donna T. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was clear on their website how to order. We had an idea of what we wanted and they delivered what we wanted."

Larry G. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality, they come out and they know how to handle the customer. He puts everything on the computer and lays everything out."

Laura S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job. There weren't any hassles."

Laura T. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the installation"

Linda C. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their timeliness, and they fixed something when they did it wrong."

Maggie B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the crew. I liked the fact that they came out when they said they were going to. They cleaned up after themselves and they were pleasant to work with. I have recommended them to five people and they've all been happy."

Marianne B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and they met my needs, timing, and price. They were able to replace it within two days."

Marilyn D. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job. The quality was good. The installation went well, they cleaned up, and the windows look great. We are really happy with them."

Mary K. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were very straightforward and they did what they said they would do."

MaryLou E. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They look good. I liked the people I dealt with."

Michael H. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really fast and they did a good job. It was easy to work with them."

Mike B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When they were finished, it was done just like I wanted. There were no callbacks or anything. I thought they did a good job. They were very accommodating. I was happy with what they did."

Mike B. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were really flexible with scheduling. I was under a tight deadline, but they were flexible about making the times work. I wasn't able to get commitments from other companies to meet my deadlines. Five Star Windows did a good job."

Mike M. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The owner was very personable, very warm, and he made me feel very comfortable. He is a very likable person. I think he is doing the best job that can be done. He is a real admirable type of guy. I wish other businesses ran their companies the way he does."

Mitchell Z. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out for a maintenance service. There was a problem with one of the French doors. The serviceman was completely helpful and clear in carefully explaining how to deal with the problem if it came up again."

Nancy S. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The competency of the work they do"

Opal L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The work they did, they inspected it carefully and it was good."

Paul N. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I refer a lot of people to Five Star Windows. I love my windows. They have done very well."

Sheila P. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Russell G. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We ran into some problems, but they made it alright. The work they did was very clean and efficient. Their installer has quite a bit of experience and did an excellent job. I like the selection of windows they sell. The windows do exactly as they said they would, they keep the light in and the heat out. They did an excellent job."

Wei L. Verified Five Star Windows Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their full service, they uninstalled a deck for me and then they reinstalled it after finishing the job."

Ben T. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very honorable. They honor their contract."

"We discussed it, decided what we would do, and they honored it."

Elaine P. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job through the whole process. I spent a lot of time working with the salespeople, so it was quite a process. They walked me through the whole way."

"The windows are great. I thought they did a great job."

Heather M. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"The owner, you could tell that he was very experienced, and he cared a lot about his customers."

Joel T. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are really easy to work with, and they are customer-driven."

"I thought their sales guy was very knowledgeable. I felt comfortable working with him."

Johnny C. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The workers were very professional, and they did everything on time. There was minimal disruption."

"The windows turned out nice."

Marty L. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They represent a great brand, and they are very service oriented. "

"I think the ease of working with them"

Phil N. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would not only use them again, but I would refer them. They have an excellent product, very fair pricing, and they are very good with timing."

"They have an excellent product, very fair pricing, and they are very good with timing."

Donna B. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonable and they do a very thorough and good job."

"They felt that they were going to do a very good job, and that it mattered to them."

Sandy R. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have a very good quality of work."

"The quality of their work"

Betty R. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The service was great and the people were very nice."

"They took my order for a new window and were very pleasant."

Bill T. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I was satisfied with their work. They are prompt and their prices are not too high."

"The quality"

Eileen C. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and agreeable. They had very good service."

"They were easy to deal with."

Dana C. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly and professional."

"The windows"

Judy J. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are professional and on time. They were clean."

"The price was right. They came when they said they would and did a good job."

Jean T. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I haven't had any trouble with them."

"I liked the double-pane windows."

Katherine G. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were honest, reliable, and cost efficient."

"Their honesty and their helpfulness"

Marian S. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have very high quality windows."

"The quality of the windows, I'm very pleased."

Anna R. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They really care. They are very respectful, and they give you very personalized service."

"The personalized service, I could really talk with them, and I was able to get exactly what I wanted."

Dennis D. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The quality of their work was excellent. I got exactly what I wanted. They did a good job."

"They came in and got it done. They were on time, efficient, and there were no problems."

Matt M. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We were very satisfied with them. They did exactly what we wanted. I have nothing but good things to say about them."

"We had another company put in the sliding glass door a while back, but they didn't do what we wanted. It was expensive, and we weren't very happy. Five Star did exactly what we wanted. We were very happy with everything."

Harriet G. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are well qualified to do the installation."

"I guess that everything was done on time and finished well"

Lori F. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very diligent. They worked hard to get the job done right and on time."

"The fact that they worked hard and got it done on time"

Richard F. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I had no complaints, and I can't say that about most companies I do business with."

"I thought they did a pretty good job overall."

Robert W. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are professional. Their work is high quality and so is their product."

"That would be the quality of their work"

Sean O. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and dependable. We've used them in the past, and they have been very good."

"They are dependable, and their work is high quality."

Steve D. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's a family owned and local company, which is important to me. They are easy to work with, and they do a good job."

"This is the second time we've used them and we've still got 19 more windows to go. I think they are a good company. I like working with them."

Anthony S. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The customer service and the quality of the workmanship"

Barbara N. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did quality work. They arrived on time and they finished the job a little ahead of schedule, because they brought an extra worker on the last day."

Catherine Z. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they would, cleaned up after themselves, and they did a good job."

Vicki B. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The job was done from start to finish, no interruptions and no delays. They did a nice job with the windowsills inside the house and the outside stucco as well. We're enjoying a quieter environment now. It's cooler in the summer and warmer in the winter. The people were very nice."

Frank T. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality and craftsmanship are good. They are nice people."

Carol W. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Everything seems to be fine. I like the people they employ and the people who installed the windows for us. I was very happy with them. Five Star went above and beyond. We had a question on a special window for the front. He went out of his way to call around and make sure the people talked to us about the types and styles, so we could make the best decision."

Joan H. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I was just very satisfied. We set up the whole process and the person who came to install the windows was very professional and neat. I was very pleased with the frames. They were referred to me and I would refer them to someone else."

Joanna S. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The work was really good."

John G. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service was good, they were on time, they finished on time, and did everything they said they would do."

Joy W. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their overall service is very quick."

Ken P. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They offered a complete solution to my window problems. I had Builders windows, so they trimmed the windows, put in new sills, and installed new windows. The quality of the workmanship was very high. They were incredibly efficient too."

Ann K. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were pretty efficient and responsive to our input."

Liang C. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the work quality. They are really professional. I like their installation and workmanship."

Matthew W. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"There was one thing that I liked best. The sales representative was very knowledgeable. He did a good job representing what we were trying to get. The installation was very professional and high quality."

Michelle R. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The employees were friendly, courteous, and professional. Their quality and customer service are pretty good. They are a good company to do business with."

Mila M. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The window guy showed up on time. They were early, they worked quickly, and they didn't leave any trash behind. They did a good job."

Miko H. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the installation"

Nick A. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The whole family outfit came across like they really knew what they were talking about. There was no 'BS-ing' involved. It was good, straightforward, and quality service. They were absolutely phenomenal. While researching their company, I couldn't find anyone who had a bad thing to say about them."

Ralph S. Verified Five Star Windows Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The quality of the windows"

Cynthia L. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"All in all, their crew did a good job, and they cleaned up after themselves."

"I liked their showroom. It was nice to go in there and see the product before I purchased it."

Melissa C. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have good windows, but their follow-up isn't super good. "

"They are convenient to my home in Campbell, and I like the fact that you could see the windows in their display showroom. "

Richard C. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I want to pass on that one. "

"They're fine by me. "

Kim J. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Strongly consider them."

"They were flexible and adaptable."

Nancy M. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have a good quality product and the onsite team was very good indeed. The foreman was excellent."

"They delivered what they promised."

Susan S. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they are not the cheapest. They are a full-service company. I think their quality is probably about average."

"The crew was very helpful and tidy."

Annelile M. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I am very happy with the installation and with the windows."

Chester C. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did what they promised to do."

Cindy F. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Good quality product and good quality workmanship, when they made a mistake, they actually brought it to our attention and they were willing to completely rectify it. It was good customer service."

Melinda V. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Not everything was done the way we had wanted it the first time, so they came back and corrected everything that was not what we had wanted. They were really eager to please us and they took care of everything. Heather was excellent."

Edith D. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The windows have been working fine. Everything was to my satisfaction."

Elena S. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The personal attention and explaining the details of the work"

Francis B. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We've had the windows for quite a few years. Some were replaced some years ago. I have recommended them before. They did the job very quickly, picked up after themselves, and they covered the furniture inside to protect it. They were clean. In fact, I just had contact with them recently because the weather stripping had come loose on a few windows, but they offer a lifetime guarantee. They ordered new weather stripping and they will call us when it comes in. They're going to replace it. Sometimes you get lucky and find a company like Five Star Windows that really does things right."

Virginia Q. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked that they did the work efficiently and on time."

James S. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time and cleaned up. They left the place like they found it."

Judith K. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their friendliness and how they talked the service over with me"

Katie L. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are fabulous at window and doors. Their products are great and have a lifetime guarantee. They were meticulous about the windows and the installation. Also, there was a woman who helped me make some decisions on the doors and she was very good."

Keith M. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were upfront. During the installation, they acted very professionally. The workmanship was high and they were very good at explaining to us what they were going to do."

Kent I. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, clean, and they did the work quickly."

Larry B. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"That I could talk to Jeff, I liked that I had a chance to meet him and talk with him. I liked that he was personable."

Marty S. Verified Five Star Windows Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were accommodating. When problems arose, they worked them out. Overall, they work with you. Not only they provide the windows, but their installation team was very good too."

Tim A. Verified Five Star Windows Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"Very good service and quality installation"

"They got the windows installed in a very timely fashion, and the clean-up was very good."

Cindy F. Verified Five Star Windows Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"The installer tried very hard to get it right."

Dennis P. Verified Five Star Windows Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were clean and everything ran pretty smoothly."

Evelyn N. Verified Five Star Windows Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I've used them before. They did a fairly good job and the office was very pleasant. I would recommend them."

Diane G. Verified Five Star Windows Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"Eventually, we got to a quality job. They were nice people."

Alice L. Verified Five Star Windows Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"When they did the work, they cleaned up before they left."

Natalie J. Verified Five Star Windows Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"Go somewhere else."

"The ladies who worked with us tried very hard to correct some of the stuff that was going on."

Samantha T. Verified Five Star Windows Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Stay away. "

"I really had such a bad experience, so nothing. "

Annette N. Verified Five Star Windows Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"They did the whole house with windows. I would tell others to never ever use them. I cannot believe they earned Diamond Certified. The salesman told me one thing and then the installers told me other things. I was extremely unsatisfied with the work that they did. "

"Nothing"

Kumaravel C. Verified Five Star Windows Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Don't go to them."

"Initially, the salesperson was helpful."

Gavin H. Verified Five Star Windows Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Don't use them. "

"I liked the owner."