First Lock & Security

Comparative Summary

What makes this company unique: Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for locksmiths that have earned the prestigious Diamond Certified award. For First Lock & Security, the key to achieving and maintaining customer satisfaction is ensuring every employee focuses intently on customer service and quality. “We expect a lot from our employees,”...

Frequently Asked Questions

Q: Can you help me decide if my locks need to be replaced or if they can be repaired?

A: "Absolutely. We’ll evaluate your locks and determine the best course of action. If you have a high-quality lock that’s manufactured well enough to be repaired, we can fix it and extend its lifespan at a cost that’s significantly less than rep...

Q: I have to change the locks on my house. Are there any other solutions?

A: "Yes. We can install a key system that allows you to operate everything with one key, and we’ll provide different keys that will operate in one or more designated entry points but not in the other entrances. You can issue those keys to employ...

Q: Can you work around my schedule?

A: "Yes, we’ll provide services whenever it’s most convenient for your schedule."

Industry Info

Maintain your door locks to keep them functioning properly and looking like new.

Your door locks protect your home, family and property, so it’s important to keep them working as efficiently as possible. To maintain and improve the functionality and appearance of the locks in your home, consider the following tips:Clean...

Customer Satisfaction

Customer Loyalty

Yes:100%

Company Capabilities Table

Company Name: First Lock & Security

Website:

http://1stlock.com

Address:

2330 Old Middlefield Way, Suite 14
Mountain View, CA 94043

Phone Number:

(650) 204-4376

DCID Number:

DCID6509644040

Hours:

Mon – Fri: 7:30am – 7pm
Weekends/Shop Hours: In-shop service by Appointment

Areas Served:

Serving all of Santa Clara and San Mateo Counties, including San Jose, Sunnyvale, Mountain View, Redwood City, Daly City and South San Francisco.

Owners: Gary Lekan

Years in Industry: 35

# of Employees: 3

Certifications: Associated Locksmiths of America, California Locksmith Association, Medeco Security Locks, OSI Security Devices, Schlage Lock Co., Schlage Primus

License: LCO4354, 901913

Insurance: Liability Insurance, Worker's Compensation

Founded: 2007

Area of Expertise: Locksmithing, Security, Access Controls and Safes

Key Brands: Baldwin, Falcon, Jackson Norton, LCN, Master, Medeco, Omnia, Schlage, Trine, Von Duprin

Served per Year: 400

Customer Type: Commercial and Industrial, Residential

Warranties & Guarantees: Manufacturers' Warranties on Products

CC Accepted:

Category Pages: San Mateo Locksmith
Santa Clara Locksmith

Survey Responses For

First Lock & Security: Average 9.7 out of 10 based on 23 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Mary G. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've used him twice. He's prompt and he gets the job done. He stays until it's done. If he can't, he comes back the next day to complete it. "

H. P. S. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He gives prompt, professional, and personal service. He worked with our company in a professional but very personal manner. Gary treated our clients impeccably, the way we would treat them. "

T. P. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He has good communication skills."

T. D. M. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was very professional, he responded to my call immediately, and he knew the products inside and out. He's probably the best I've ever dealt with."

T. S. B. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He shows up, he's fast, he's efficient, he knows his business, and he fixes everything. "

V. C. D. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very personable, very professional, refined, and articulate. I am an interior designer and I have worked with him for many years. He's very detail oriented, very knowledgeable in his field, competent to get things done, and he will go over and above to meet or exceed a client's expectations. It's very important to me that I have people who have the same level of professionalism that I have. He is at the top of the list. My clients also all rave about him. It's rare to find someone like that. If something isn't quite right, which is very rare, he will always come back and make it right. I've referred him to many clients and they have all loved his work. I've never had a single complaint about him. He's awesome."

V. T. P. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"First of all, he's got a really good sense of what your needs are and he thinks seriously about functionality. You tell him what you want to accomplish, how you want it to work, and then he finds the proper lock or setup for you. He did a lot of different kinds of locks for me for different areas and for security. It was just excellent. I was very happy with his work. "

Tisha L. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is very personable and reliable. He knows so much about what he's doing that he makes it very easy for the customer."

Dee R. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very good at what he does and very personable."

Pat D. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He did a very good job for us. He did all the woodwork for our kitchen. We were very pleased. The work he did for us was excellent. He was also very nice and easy to have in the house. "

Gordon F. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He always does a little bit more than you ask. He wants to make sure the job is done right before leaving the job site. He's reliable."

Anne T. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Gary was just phenomenal, very responsive, and the turnaround was very quick. He is customer service oriented and a pleasure to work with. "

Diana S. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He responded quickly and he did the job in a timely manner."

Attracta L. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's very professional, he does the job very well, and whatever he does is done correctly. "

Charlene G. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He is really good, responsible, and knowledgeable. He's done a lot of different things for us over the years and we've always been very pleased."

Norah R. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He does excellent work and he is very reliable."

Sally S. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He changed a bunch of locks in my house and he was so creative in finding out which kind of locks would work best for the different situations we had. He's also very neat, so he doesn't leave any mess behind. Everything is done immaculately and the installations were done perfectly. He's something else. He is really good. I would say he's very thorough, creative, and he tells you what it will cost upfront. He does what he says he will do. He couldn't be better."

Fran H. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He's wonderful. He's done several things for us. He's very skilled and ingenious."

Yolande K. Verified First Lock & Security Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked his communication style. He's very thorough and honest."

Lindsey S. Verified First Lock & Security Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He seemed competent, knowledgeable, and personable. He was great with the kids."

Doug L. Verified First Lock & Security Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was very professional. When things weren't quite right, he knew how to fix them. I think his service was excellent."

Marsha K. Verified First Lock & Security Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He's very qualified and very good."

Catherine M. Verified First Lock & Security Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"His level of craftsmanship was just impeccable. If I needed something done really well, I would call him."

First Lock & Security

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

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Survey Responses For