Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
September 2003
We declare that First Capital Group, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #314
(415) 440-5626
1465 Bush St
San Francisco, CA 94109

First Capital Group was established in 1978. They serve real estate professionals and home buyers throughout and beyond California. Their expertise extends to every area of mortgage lending, from purchase transactions to refinancing.

With access to a range of mortgage resources, all of their lending specialists are dedicated to finding the ideal loan for each client.

First Capital Group, Inc. has occupied its Bush Street location since May 1999. Along with corporate headquarters in San Rafael, they also maintain offices in San Jose, Sacramento, Portland, Honolulu and Vancouver, Washington

Company Philosophy

“First Capital Group, Inc. is a service-oriented company that cultivates a fiduciary relationship with each borrower. Our goal is to procure the best loan a client is qualified for at the best price.”

Serving California

Loans: Refinancing/Purchases

Map

Javascript is required to view this map.
Findings based on statistically reliable research from 136 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 136

Diamond Certified Qualification

Based on 136 customer surveys, we declare
First Capital Group, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 314
Continuously qualified since September 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were very personable and approachable. They had great customer service."

–Michael B.

"Their service was great."

–William C.
See all survey responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

First Capital Group, Inc.
http://www.fcgmortgage.com
1465 Bush St
San Francisco, CA 94109
(415) 440-5626
(415) 447-0875 fax

Mon - Fri: 9am - 6pm

Serving California
00857646
Liability Insurance, Worker's Compensation

Jay Sofnas, Vice President