Independently Rated Highest in Quality
F i f t h
Consecutive Year
Originally Earned:
January 2013
We declare that Fine Floorz HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1976
(925) 435-1788
2923 North Main Street
Walnut Creet, CA 94597
A Fine Floorz technician puts the finishing touches on a wood flooring installation project.

Fine Floorz provides and installs a wide variety of flooring products for residential and commercial clients throughout the Greater Bay Area. The company takes a full-service approach to its customers’ flooring projects, from selling an extensive selection of carpeting; area rugs; and hardwood, laminate and resilient floors at its Walnut Creek store to performing in-home measurements and handling every phase of the installation process.

Owner Mitchell Barocio says his comprehensive product knowledge and hands-on approach to project management have been essential to Fine Floorz’s success. “I’ve spent many years developing my understanding of textiles and fibers, so I know exactly what it takes to provide excellent results. I also enjoy being out in the field and working directly with my project managers and installers—it gives me the chance to care for each customer on an individual basis.”

Fine Floorz is known for its wide-ranging design expertise—the company is a Floors To Go design center, and its managers can provide color and design advice for home and business owners who prefer to take a do-it-yourself approach to their flooring projects. “We work closely with customers to create spaces that express their specific tastes and lifestyles,” says Mr. Barocio. “From flooring to window treatments, we strive to make unique recommendations that increase the beauty of every home.” 

Company Philosophy

“Our goal is to provide our customers with high-quality flooring services and products that satisfy all their needs. We focus on educating our customers about their options so they can make knowledgeable decisions that will benefit their lives for many years.” 

Serving the Greater Bay Area

Installations
Carpet
Hardwood
In-Home Measurements
Interior Design Consultations
Laminate & Resilient Floors

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for flooring companies that have earned the prestigious Diamond Certified award. For Fine Floorz, the keys to achieving and maintaining high levels of customer satisfaction are approaching every project as a cohesive unit and adapting its services to meet the specific needs of its clients....

Frequently Asked Questions

Q: What kind of flooring do you recommend for my home?
A: "It depends on a variety of factors, including your specific needs and budget, the level of wear you expect, whether you have children or pets, and what type of foundation you have. Once we determine the answers to those questions, we can rec...
Q: How long will the flooring process take from beginning to end?
A: "It depends on three factors: the size of the floor, the availability of the product and our installation backlog. In most cases, we can complete an installation within two weeks of signing the contract. "
Q: Do you have a large inventory of flooring in stock?
A: "Yes, we have all the most commonly selected flooring products in stock. "

Industry Info

If you’re considering installing new flooring in your home, make sure you’re aware of the industry’s latest products.
One of the biggest changes to the flooring industry in recent years is the immediate availability of flooring products that were previously unavailable to consumers. For example, engineered hardwood flooring has become an increasingly popular...
Findings based on statistically reliable research from 168 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 168

Diamond Certified Qualification

Based on 168 customer surveys, we declare
Fine Floorz
has passed all rating steps and has earned
The Diamond Certified Award
No. 1976
Continuously qualified since January 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

P.P. Verified Customer Name
"They were easy to do business with. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Fine Floorz
2923 North Main Street
Walnut Creet, CA 94597
(925) 435-1788
DCID9259382222

Mon – Fri: 9am – 5:30pm
Sat: 10am – 3:30pm

Serving the Greater Bay Area

Mitchell Barocio, Owner
960063
Liability Insurance, Workers' Compensation
Installations, Carpet, Hardwood, In-Home Measurements, Interior Design Consultations, Laminate & Resilient Floors

Photo & Video Gallery

Survey Responses For

Fine Floorz

Fine Floorz: Average 8.9 out of 10 based on 168 unique customer surveys of customer satisfaction.
P.P. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They arrived at the time they promised, they were friendly, and they did a nice job with everything."

"They were easy to do business with. "

Richard M. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their workmanship is good, and they got it all done within a timely basis. "

"I liked the overall experience, and the quality of their work is outstanding. "

Becky X. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were wonderful. They seemed to care a lot about the quality of their work. The owner came by to make sure the installer did a good job. They were knowledgeable. I loved working with them. They're great people to deal with. "

"Their personal service was the best. They were great."

Alex T. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to somebody else."

"They were great. They did great work."

Jennifer C. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're professional. The owner is receptive, responsive, and he has honest people working for him They all do good work. "

"I liked their service, their attention to detail, and I thought that their price was reasonable. "

Catherine M. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dedicated to completing a perfect job. "

"There's a personal commitment about these folks. If anything isn't right, they're back there in a flash to fix it. "

Jack I. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional. They came in and were very neat and on time. They had to match an old floor that was already in there and sometimes that can be hard, but they did a nice job. "

"The quality of their work."

Paul S. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are excellent, and they are easy to work with."

"The price is pretty fair."

Nancy J. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service was great. They followed up in a timely manner, and I would recommend them. "

"I liked the saleswoman who used to work there, but she's moved on. The guys who did the hardwood floor were conscientious, and when there a couple things that I didn't like, they came back and fixed them."

Olga J. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a very good company. They're friendly, helpful, and they know their products. "

"They're friendly, helpful, and they know their products. "

Rick G. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good. They did their job. I'm a general contractor, so I hired them to be a subcontractor of mine on a job. They did the job that they were supposed to do, and the customer was very happy."

"They did the job correctly. "

Tiffany F. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that others should look there, because even if they don't have what they're looking for, they'll find it."

"I really liked working with Mitch. He's thorough, on it, knows what he needs to know, and has great customer service. "

Nicole D. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough, did a great clean-up job, and they answered all of my questions. Their services are also at a good price. "

"I liked their service. They were prompt, did a great clean-up job, and they really took care of my floors. "

Carol B. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that I received very personal help. They were very good about coming to my home. They were very helpful, both the office people and the sales people. I'd highly recommend them. "

"I liked their selection of products, and I liked their willingness to help the customer in any way the customer wanted to be helped. They were willing to go out of their way to help. "

Bali C. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good work and they're responsive to their clients."

"They're responsive, friendly, and they do overall amazing work."

Castlerock R. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for years. They are great. I have only good things to say about them."

"They are efficient and fast."

P. V. M. . Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell other consumers to give them a call. They do very good work."

"I think what I like the best is their reliability and professionalism. They completely stand behind their work, which is what I look for in a company."

Andy M. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They are professional, honest, and communicative."

"They do beautiful work, they are on time, and they stay on budget."

Angela B. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're customer oriented, detailed, efficient, professional, and courteous."

"They're great. They're straightforward, honest, and they do top-notch work."

Brooke S. Verified Fine Floorz Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt, reliable, and they have a large selection to choose from. I'm more than satisfied with their performance."

"Reliability and professionalism"