DIAMOND CERTIFIED COMPANY REPORT
FCC Collision Centers
(650) 605-3924
(408) 256-3928
FCC Collision Centers provides auto repair services for all types of collision damage. The Mountain View-based shop, which has a second facility in Milpitas, is equipped with state-of-the-art auto body repair equipment, including electronic framework measuring (Chief EZ-Liner) and wheel alignment systems.
In 1979, owner Adam Piper purchased a small auto body repair business after spending time as a repairman throughout the 1970s. A member of the Santa Clara County Chapter of the California Auto Body Association’s board of directors since 1983, Mr. Piper expanded FCC Collision Centers to Mountain View in 1987 and added the Milpitas location in 1995. Today, his two sons, Matt and Jason, work with him as partners and managers of the respective shops.
FCC Collision Centers is also equipped with modern downdraft spray booths and uses only premium Dupont® paint. Its managers and office staff offer personalized service, and all workmanship is guaranteed for as long as customers own their vehicles. The company’s personnel, management and technicians are I-CAR Gold Certified, which requires them to annually complete a series of classes and testing in the field of auto body repair, paint and management.
Company Philosophy
“We aspire to always provide our customers with a service and ownership experience that consistently satis¬fies their needs and exceeds their expectations.”
Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.
Auto Body Repair & Painting
Dupont
Comparative Summary
FCC Collision Centers is a family-owned and operated auto body repair shop that’s been fixing Santa Clara County vehicles since 1979. The company has two locations in Mountain View and Milpitas, and its owners—Adam Piper and his sons, Matt and Jason—are intent on treating their customers like family. “Between the three of us, we have close to 80 years of experience in the auto body repair...
Frequently Asked Questions
Q: Can you match my car’s paint color?
A: "Yes. We use color spectrometers that give us a car’s exact paint formula, and our highly-trained painters find the proper tone."
Q: Will my car be repaired to factory standards?
A: "Yes. We’re one of the few shops in Santa Clara County that contracts with VeriFacts, an outside service that conducts unannounced, monthly audits of shops to ensure all vehicles are being repaired to the manufacturers’ standards. VeriFacts’...
Q: Where do I get a claim number?
A: "Claim numbers are issued by your insurance company at the time you report your accident. Just write it down, bring it in and we’ll handle the rest of the insurance paperwork."
Map
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Industry Info
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When having your car repaired, remember that California requires body shops to issue written estimates and repair orders.
Any deviation from a shop’s written estimate must be approved by the car’s owner, either verbally or in writing. Make sure you get a written estimate or repair order to protect yourself from unexpected charges. Adam Piper, co-owner of FCC...
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Findings based on statistically reliable research from 250 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Customer Loyalty
96%
n = 250
Diamond Certified Qualification
Based on 250 customer surveys, we declare
FCC Collision Centers
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 781
Continuously qualified since November 2005.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
William M. Verified Customer Name
"They got my car done on time and kept me updated."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
FCC Collision Centers
1416 South Main Street
Milpitas, CA 95035177 East Evelyn Avenue
Mountain View, CA 94040904 East Arques Avenue
Sunnyvale, CA 94085
Milpitas, CA 95035177 East Evelyn Avenue
Mountain View, CA 94040904 East Arques Avenue
Sunnyvale, CA 94085
(650) 605-3924
(408) 256-3928
(408) 622-0222
(408) 256-3928
(408) 622-0222
DCID6509652494
DCID4082639999
DCID4084002440
Mon - Fri: 7:30am - 5:30pm
Sat: 9am - 12pm
Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.
Adam, Matt and Jason Piper
42
40
I-CAR Gold, VeriFacts(VQ Medallion Shops)
239199
Liability Insurance, Worker's Compensation
Better Business Bureau, California Auto Body Association, Collision Industry Conference, Society of Collision Repair Specialist
Best Auto Body Shop - Mountain View Voice (2007 & 2008) and Milpitas Post (2009 & 2010)
1979
Auto Body Repair and Painting
Dupont
2,600
Automobile Owners
Lifetime Warranty on Workmanship, Manufactureres' Warranties on Materials
Photo & Video Gallery
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Before
After
Survey Responses For
FCC Collision Centers
FCC Collision Centers: based on 250 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
William M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are efficient, on time, and they do a very good job."
"They got my car done on time and kept me updated."Josh P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are thorough, professional, and helpful."
"I've used them twice. They did exactly what they said would do. They finished on time, and they did a great job."Linda A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were great. I thought that they were outstanding all the way around."
"They did a good job fixing the damage, and they were very friendly. "Matt A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are professional, fast, and the price was pretty good."
"They seem to take their work very personally. "Luke N. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a good job, but they sometimes forget things."
"If they do it, they do a good job."Nancy P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were personable, and they kept in touch with me about the progress of the repair. They did what they said they would do, and they even went out of their way to take care of a couple of small extras for me."
"They were personable and friendly. They finished the work on schedule, which was very important to me."Paul S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I've used them four or five times, and they are consistently good. "
"They are friendly, and they do good work."Peter J. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They give very good service, and they do a good job."
"They always do what I expect them to do."Anna S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did quality work, and their daily updates about the car as it was being repaired were excellent."
"The quality of the work"James M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They provide excellent service."
"They were very professional, courteous, and they really strive to make sure you very satisfied."Renee L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The people were courteous, detail oriented, and they did a great job. I would never take my car anyplace else."
"The people that work there did a great job, and they finished the work ahead of schedule."Samuel R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very good."
"They were very courteous, and they did a good job."Elijah H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are professional, they have good customer service skills, and I thought that the pricing was reasonable."
"I liked the communication. They took the time to explain things, and they kept in touch with me."Wayne R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They provide very high quality work, they were timely, very professional, and honest."
"They did the job right."Alex R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Fast and friendly"
Ann H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've used them three times. They explain what's going on. When my son's car was totaled, they were very nice about letting us get things out of it. They do what they say they are going to do on time."
Charles A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do and they did a good job."
Chiaki D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job and my wife was very happy with the work."
Debra C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was convenient to my work. The turnaround time was great. They drove me to the rental car place and sent a driver to pick me up when my car was done."
Julie M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick and the work was perfect."
Mark S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly to deal with and the price is good."
Martha M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a great job and the quality was good. I got the straight story from them. They did everything. I have used them twice."
Nathaniel L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They repaired the car quickly. It looks like it did before the accident."
Stephen W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work"
Ginger H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know the people. They are honest and they do good work. I've taken two cars to them for collision work. They've always been great. "
Gregory Y. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, customer service oriented and they did a quality job on my car."
Jacqueline V. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were awesome. They helped us with the insurance and the rental car. They were straightforward, they got done when they said they would, and they did an excellent job. "
Jens R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the people. They were very helpful and I really liked the pick-up and drop-off service. It was great."
John F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, thorough and cooperative. They did everything I asked of them. They finished the work when they said they would and they did a good job. When I got the car back it was spotless. "
Joseph C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional and really friendly. When you talk to them, they listen. You can joke around with them too. The lady at the front desk is great and very helpful. They got the car done on time and let me bring it back in to touch up some spots."
Kari G. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were helpful and friendly. They got the car done faster than I thought they would. They picked me up and dropped me off, which was great."
Maurice M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do good work. They are very customer service oriented and they keep me informed of what is going on."
Petronila A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, friendly and they took care of everything."
Shelby D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They finished the car on time and did exactly what they said they were going to do."
Tim W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work on time. I thought it was a high quality job. They seemed very people and customer service oriented."
Emerson D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people that work there and the manager, they are very professional. They are great. They are very reputable and I think they are great. We have another thing to be worked on in the future, I think they are great."
Brian S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The fact that they did such a good job in being sure everything in the car was back in the condition it was prior to the accident. A tree fell on it."
Stephen S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a really good job."
Ken W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest, reasonable, and their workmanship was top flight. They have top customer service, they care about each customer. I felt I was well taken care of. They did what they were supposed to do and it was good work. They are good people. I will recommend them to my friends if they ever have dings."
Gary R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The gentleman named Matt; great person and great customer service, they worked on my Camero twice and my wife's Toyota once. Their customer service is impeccable."
John S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We use them before they always do a good job."
Grace Y. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was fast and they did a perfect job."
Marschal B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very clear and to the point."
Monica S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything they said they were going to do. They were very prompt. They even helped me with my Insurance Company."
Mary H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very friendly and attentive to our needs"
Sanjay S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They delivered on time and the customer service was good."
Brendan E. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work and of the estimate"
Forrest H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was great and they made it easy."
Ramon G. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Communication, follow up, and they were very responsive."
Courtney H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast, their prices were fair, and the quality of the work was good.."
Lisa C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was extremely satisfied. They explained everything to me in detail, they were very professional and did great work."
Manivanan T. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There were problems with the car when I got it back, but they let me come back so that they could solve the problems."
John A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of work, and they seem dedicated to doing a good job. It was difficult to resolve the problem with my car, but they diligently did so."
Ed A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I used them 10 years ago when their father owned the business. Recently my insurance company recommended them to me. They were really fast and thorough. I was completely satisfied."
Wendy F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service they were friendly"
Daniel H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that the insurance company talks directly to them."
Edie P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are courteous, professional, pleasant and did a good job on the car."
Samir S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service is good. They are responsive in answering questions. They also offer towing."
Enoch S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was good."
Ercan E. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were very customer service oriented. I also liked that all questions and concerns were answered and addressed."
Amy N. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are honest in telling me what work they will do. The work is good. I used them about ten years ago and they make me feel comfortable. I have visited 2 other Diamond certified shops in the area and yet I choose to go back to them."
Jim P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were willing to work with the barter system and they did a great job."
Gary S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are courteous and reasonably priced."
Emerson D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was great. They kept their word about what they were going to do and the price they quoted."
Haripriya H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and fast."
Beverly W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous, prompt, and I trusted them. "
Brandon A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the customer service. They told me when things were ready and kept me updated on how things were going. "
Nelson Y. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, informative, and the work looked well done."
Kevin F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love their service and willingness to work with the client."
Najuana W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was fast. They did good work and stuck to the original quote."
Sittidej W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did quality work and finished on time."
Clara M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service and the quality"
Rajiv P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and straightforward."
Larry A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional and courteous."
Kurt D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt service"
John R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're professional, courteous, and they stay within budget and time."
Roger F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick, thorough, and they did a nice job."
Harrison R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do; and when there was a problem they took care of it."
Betty C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were polite and easy to work with."
James K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They understand what we need and do quality work. We've used their services three times over the years."
Kevin L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was a smooth transition getting my messed -up car running again. They were friendly and helpful."
Viviana D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got my car done quickly, and they were very nice. Also they got me a rental car."
Denny N. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their proximity to me"
Edward S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them in the past. They are fast, predictable, friendly, and they do immaculate work."
Bob A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they gave me individualized service. Also, they took the time to listen to what I needed, and the quality of the work was excellent."
Nanhi S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their professionalism, and they did an excellent job. Also the price was fair."
Laura W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work quickly and well."
Ronald W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very personable and professional."
Joe L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prices are fair, and they did everything in a timely manner."
Brian H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did everything they were supposed to do quickly."
Saralee M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are fast, and the work is high quality."
Druann J. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, and they went out of their way to do the little extras for me. I really liked that."
Mrs. K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personalized care"
William C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a very detailed and accurate estimate. Also, they were very knowledgeable, and they were able to complete the work in an efficient and professional manner. The price was also reasonable."
James H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything was done on time. The estimate they gave me was accurate, and the quality was good."
Carolyn P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought the manager was very personable and professional. Also the shop was very clean, organized, and they did everything that they said they would do on schedule. The quality of the work was excellent."
Kimberly A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were friendly and prompt."
Fay M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did me a favor by touching up a spot. They finished it on time."
Lynne L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and accommodating. The communication was also good, and they provided me with a loaner car."
Rina A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very caring and understanding. They gave me good service, and they were always responsive when I called them. They took care of us."
Marie W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt that they knew what they were doing, and I could trust them."
Donna C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast, kind, and they did everything to my satisfaction. I was extremely impressed with their professionalism."
Susan S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The waiting room was very pleasant, and they were helpful in getting everything set up. They were pleasant and personable people."
Carla H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service"
Mike B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very organized, and they did timely work. Also the quality was very high."
Pramod B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very courteous and prompt service"
Edrick B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly and helpful."
Theresa O. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were there to please, and they did a good job. They kept their word by getting the car finished on schedule."
Llenia C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was very fast."
William P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick, they did good work, and they took care of everything."
Maria S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their assistance and the quality of their work. I used them twice within a short interval of time."
Scott R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I used them twice. I guess they must have changed ownership. But the last time I was there, there were minor damages which they repaired in a timely fashion. The car was in and out in one day."
Andrea M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They called me when the car was ready, and they were very prompt."
Rhoda A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were just fine."
Egle N. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do satisfactory work, and I would recommend them."
"They went above and beyond on more than just the initial problem."Katherine S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I thought that they were all very courteous, and they did a very nice job."
"The quality of their work"Luke S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were reasonably priced, and I didn't have any problems getting the car in right away."
"The pricing and the quality of work"Nate M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They provide good service."
"The quick turnaround"Anne C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was quick."
Dave E. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Both times, they did a good job. They are friendly and helpful."
Karie E. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they worked with me was very professional and very nice. They handled me very well and they were very efficient and cordial."
Ping C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They finished the work promptly."
Raj R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The manager was very friendly and knowledgeable. He did what needed to be done."
Wael S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt I could trust them, because of the way they treated me and talked to me. I never felt rushed. They had an honest conversation with me. When I had an issue about something that wasn't fixed properly, they didn't give me trouble. They just said, 'We'll take care of it.' Dealing with them gave me a good feeling. I've used several body shops in the past, but this is definitely one of the better ones in quality and speed of service."
Winifred Y. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I am satisfied with the work. They finished on time."
Boyd M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came recommended by my dealer."
Carol F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive. They answered my questions and kept me updated when my car was in the shop. "
Donald M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do. They finished on time and explained what they were doing. The car came out great."
Jeff M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them twice in the last two years. Both times they were friendly, helpful and straightforward. They finished when they said they would and the quality of the repairs were good."
Linda W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional."
Nathan W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are prompt, thorough and very customer oriented. They're top-notch."
Mary L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought that they were really professional and they performed on schedule."
Philip O. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"At the end of the day I ended up with an upgraded paint job. It was better than the one that they told me, at the non-upgrade price they quoted me."
Josiane W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very courteous and polite. It was comfortable deal."
Kay S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very accommodating, and they kept us in the loop all the way through."
Chikashige H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The location, and their timeliness in completing the job."
Jeyasankar K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous and took care of the problem. There was no hassle and the quality of the work was very good."
Bob S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough about getting the work done. "
John H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are straight forward, good and do quality work."
Jessica H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They follow through with attention to detail. They are very responsible. We thought our issue would create a problem and it didn't at all."
Winifred Y. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are punctual and have a good repair shop."
Vibha W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their timelines. He showed me what he had done to the car even though I picked it up at night and the light was poor. I appreciated that."
Steven H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fast and straightforward about everything."
Sandra P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very fast."
Richard H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were straightforward, efficient, and I had no problems."
Jan S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, they gave me a free ride, and they finished quickly."
Paul S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job, and they were very courteous."
Chuck P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do."
George K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were timely, they had good customer service, and they provided good workmanship."
Joyce A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough, considerate, and professional."
Barry G. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job, and they were very personable."
Gerard S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very straightforward, and they did a good job."
Cedric B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was happy that they got the car fixed. They tried hard to get it right."
Rene L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, and they gave me a ride when I needed it. As a single women, I felt comfortable doing business with them."
Gene C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me more personal attention than I have ever been given in a repair shop."
Helen T. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was really easy."
Grace C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were flexible and friendly."
Oxana P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very precise in their work, and they do what they say they are going to do. I have used them twice so far."
Joel M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick, easy to work with, and they answered all my questions. "
Tom A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable and nice."
Albert H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very receptive, and they do nice work. "
Merle S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed professional, and they did a very accurate estimate."
Raj N. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, communicative, and they kept me informed about the progress with my car."
Grover H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did close to a perfect job, and the customer service was great."
William T. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got my car back pretty fast."
Marcos U. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got the job done right, and the process seemed to be free of problems."
Rolf M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They kept me informed and explained everything very well. They called before they did anything to the car. We were glad that they were in our insurance network of repair shops."
Joanne M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, and they kept me informed all throughout the job.. Also, they were timely in completing what they said they were going to do."
Arthur Z. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their courtesy and friendliness."
Bernie H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they treat the customers is very professional."
Billy C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They gave me a loaner car, and that was very important. "
Cu L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their delivery time was very good."
Dinesh G. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, and they took care of the problem."
Karen H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality turned out to be good."
Ronald K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Although it was a small job, both the service and the quality were good."
Greg B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are a little expensive, but the quality is good."
"I think that they are thorough and do quality work."Nathan K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are good at what they do, and the service is good."
"The good information and the feedback they give me"Mary H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are courteous, professional, and they really take care of their customers."
"The great customer service, they were helpful, they kept me updated about what was going on, and they were available to answer my questions"Satoru Y. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are a good service."
"They were very quick."Sophie M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"In general, they did a good job."
"Overall, the quality of the finished work was good."Deena K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"If something was not fixed correctly, they took care of it right away."
Dmitri K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was satisfied with the overall work that they did."
Duncan C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Close proximity to where I live"
Jimmy C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job."
Pat M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient. They picked me up and brought me back to pick up my car. It worked out well."
Rachel C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. They were recommended by my insurance company."
Andrew C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their efficiency and how fast they got it done."
Brandon W. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient, fast and the work was really nice."
Cesar P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My insurance company sent me there. They did a pretty good job and they helped with the insurance company."
James D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They work hard to make the customer happy."
Kirby S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient and they were on the job. They got the work done on time and there were no problems."
Ruofei Y. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work very fast. Their efficiency is very high."
Linda G. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The manager realized that they didn"
Linda M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They get it done pretty efficiently."
Kel V. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The added attention, they treated my car like it was their car, and they washed it. I actually thought there were some oil marks on it and I asked them to wash it again, they did. They were pretty fast with the body work and they defiantly did a good job."
John L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Flexibility"
Paul N. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"High quality work"
Susan P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took the car right away and the they did good job."
James B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"My sister referred me and about four other people to them. I thought the job they did was good. Due to a mix up with the insurance, they actually paid part of the rental car, which I felt was very professional."
Bonnie L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The timing . It was done when they said it would be."
Gary V. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are neat, quick, and efficient."
James R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The service was quick."
Wentao P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were nice."
Sapan B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was a small dent on my new car, and they did a nice job."
Constance C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and timely."
Ramesh R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were courteous and timely."
Gary G. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed to be nice people, and they knew what they were doing."
Cheryl O. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service was fine, and the body work was good."
Rosa M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient, friendly, and helpful."
James H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, efficient at getting the work done, and their prices were moderate. Also the price versus the quality of the work was good."
Harry I. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The paint job was good.."
Kathy K. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly, and they finished the work when they promised."
John F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service"
B.A. P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They seemed professional and good people."
Scott C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were easy to do business with."
Dierdre S. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were friendly, and they explained everything very clearly when I took the car in."
Chethan H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was okay."
Guangyu X. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work was good."
Robin F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of the job with no questions asked even though the car was under warranty with the previous company."
Stella C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing specific"
Frank L. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of work"
Eric D. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like their honesty and professionalism."
Eriberto C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The person that I worked with always double-checked with us before doing anything to the car. I think his name was John."
Lurdes R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The communication with John was wonderful."
Andrew F. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It's an honest family business."
"They were very helpful at providing me options and working with the dealer."Anna N. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:
"They do decent work, but you need to stay on top them during the repair if you want everything perfect."
"They are very friendly."Bill C. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were very nice and they did an okay job, considering."
Larry M. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When there was a problem, I brought the car back in and they fixed it for no charge."
Bin Z. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional."
Bo H. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are courteous to the customers, and they finish when they say they're going to."
Cem U. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they needed to do on time."
Marco B. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job."
Srinivas R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the way they followed up."
Tyuet R. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The new owner did an excellent job of getting my car out of the shop as quickly as possible even though the legalities of the previous owner's bankruptcy held things up."
Ronald G. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very customer friendly and service oriented."
Tri N. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked the quality of their work."
Sarah S. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"The manager was really nice, and it was close to my home."
William O. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"I guess the service was quick."
Jasneet A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have no comment."
Carlos S. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"I didn't like anything about them."
Milena P. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job, and they did extra work installing a baby seat for me."
Travis A. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The good customer service"
Michael H. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"I've used them twice in the last two years. The first time, I thought they were great. The second time, the paint job looked good and that was about it."
Kimberly T. Verified FCC Collision Centers Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was okay."
Michael G. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"They are nice, polite, and good people."
Karl A. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"I am not sure exactly."
Norberto R. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"They were very nice in the beginning."
Jill J. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"I know the people. They are honest and they do good work. I've taken two cars to them for collision work. They've always been great. "
Tim W. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"Raul tried to do a good job. It wasn't his fault that things didn't get done."
Tie Z. Verified FCC Collision Centers Customer Name
Q1:
Q2:No
Q3 & Q4:"We were recommended there to do the body work and they told us they could subcontract the engine repair. That is why we chose to use them over two other bids."
