Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
June 2012
We declare that Faxon Garage HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1873
(415) 830-8930
545 Faxon Avenue
San Francisco, CA 94112
Walee Gon, President

Faxon Garage provides a wide range of maintenance and repair services for most types of domestic and foreign vehicles at its San Francisco facility. The company handles heavy-duty jobs such as engine and transmission replacements, and it can also perform pre-purchase inspections on used cars.

President Walee Gon credits much of Faxon Garage’s success to the personalized approach he and his technicians take to interacting with customers, which includes offering honest assessments of their vehicles and providing the best possible solutions for their needs. “It’s very gratifying to help people make the right decisions for their cars,” he says. “Whether it’s related to vehicle enhancements or simple vehicle maintenance, we’re here to help our customers any way we can."

Faxon Garage takes a comprehensive approach to quality control in every aspect of its work, from gathering preliminary information so each customer’s concern is properly addressed to performing a thorough final testing/inspection on every car before it leaves the shop. “We utilize multistage checkpoints to ensure the accuracy of our work and provide detailed assessments of any additional findings,” adds Mr. Gon.

Company Philosophy

“Our goal is to offer the best possible services at affordable prices so our customers can get back on the road quickly and safely. We strive to establish a long-term relationship with every customer, and the best way to do that is to earn their trust by always being honest and putting their needs first.”

Serving all of San Francisco including Mission District, Sunset, Bernal Heights, North Beach Russian Hill, Nob Hill and Tenderloin.

Factory Scheduled Maintenance
Engine Light Diagnostics
Tires
Alignments
Suspension
Repairs
Domestic & Foreign

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Faxon Garage, the key to achieving and maintaining high levels of customer satisfaction is tailoring its services to meet each customer’s specific needs and ensuring their experience is as stress-...

Frequently Asked Questions

Q: How often should I check the air pressure in my tires?
A: "At least once a month. Tires can lose pressure at a rate of one or two pounds a month, and that loss can be even greater with temperature fluctuations. Checking the air pressure in your tires is simple to do with a tire gauge. Look for a sti...
Q: What kind of air gauge should I use to check the air pressure in my tires?
A: "Digital tire pressure gauges are the most accurate, but even general gauges will work fine. Regardless of the gauge you choose, it’s important to use it consistently, as different gauges may present different numbers or variances. As l...
Q: How do I know what kind of oil my car needs?
A: "Your car’s manufacturer specifies the type of oil you should use, so check your owner’s manual or ask your mechanic. Also, if you add oil between regular oil changes, make sure it matches the viscosity of the oil that’s alr...

Map

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Industry Info

Multi-point inspections are important for maintaining and verifying the safety of your vehicle.
Safety is an important concern for every vehicle owner, but true vehicle safety relies on more than just one component. “When most people think of auto safety, the first thing they think of is brakes, but there are several systems that are...
Findings based on statistically reliable research from 185 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 185

Diamond Certified Qualification

Based on 185 customer surveys, we declare
Faxon Garage
has passed all rating steps and has earned
The Diamond Certified Award
No. 1873
Continuously qualified since June 2012.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

B.G.P. Verified Customer Name
"The few times I was there I told them the problem. They really understood what I was talking about. They didn't try to make money off of small things. I got the feeling he was just there to help me. They were honest about telling me what was fair and not fair. I will definitely be going back."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Faxon Garage
545 Faxon Avenue
San Francisco, CA 94112
(415) 830-8930
DCID4155871063

Mon – Fri: 8:30am – 6pm
Sat – Sun:  Closed

Serving all of San Francisco including Mission District, Sunset, Bernal Heights, North Beach Russian Hill, Nob Hill and Tenderloin.

Walee Gon, President
23
5
14055
Liability Insurance, Workers' Compensation
Automotive Service Association (ASA), International Automotive Technicians Networks (iATN), Napa Auto Care Center
1960
Factory Scheduled Maintenance, Engine Light Diagnostics, Tires, Alignments, Suspension, Repairs, Domestic & Foreign
1,500
Individual Vehicle Owners
2-Year/24,000-Mile Nationwide Warranty on Most Work, Warranty Extends to 3 Years/36,000 Miles, Nationwide Warranty When Using NAPA Credit Card (Please Ask for Details)
No-Interest Financing Available for Up to 1-Year Through NAPA Auto Care Credit Card
San Francisco Auto Repair

Photo & Video Gallery

Survey Responses For

Faxon Garage

Faxon Garage: Average 9 out of 10 based on 185 unique customer surveys of customer satisfaction.
B.G.P. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say the guy I dealt with was honest, fair, and quick. "

"The few times I was there I told them the problem. They really understood what I was talking about. They didn't try to make money off of small things. I got the feeling he was just there to help me. They were honest about telling me what was fair and not fair. I will definitely be going back."

U.W. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seemed to do good work."

"I don't know."

D.A. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go to them for tires, chemicals, or oil. "

"The customer service"

F.F.T.Y. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"A trustworthy, local mechanic"

"They have been around for a long time, and they take care of me all the time. "

Erika L. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're always looking to do right by their customer. They are reasonably priced, and the quality of the work is excellent. "

"The quality of the work is very good. "

Theresa J. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"It's a good place. "

"I don't even know. It was a while back. "

Albert D. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They know what they are doing, and they take care of you. They get it done in a timely fashion."

"Their customer service, they keep you updated, and they will tell you what is wrong. They will not try to upsell you."

Allison W. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They were nice."

Jackson R. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They charge very fairly. They don't overcharge. I trust them, and they have fair estimates."

"The fairness of the pricing"

Madison O. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have reasonable prices and are reliable."

"They're convenient."

Brenda D. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do quality work, and they have a small business feel in relation to the customer. It is more personal that way, and that is a plus."

"I had a flat tire near their shop on a Saturday. They were closing up, but when they saw the situation I was in, they opened back up so they could help me. How great is that? They have great customer service."

Cathy P. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Walee treats everyone fairly. He explains the problems. As a woman, I can count on him to not rip me off. He is an honest businessman."

"Probably the convenience, and that he is always willing to help, my whole family goes there. I have been very happy."

Cesar M. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that it is a good place to go."

"The service is good. I like it."

Chuck B. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They make a point of understanding exactly what you need done."

"They are local for one thing, and the work in always done on time."

Gregory R. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them not to look at the physicality of the place. They should focus instead on the people who run it, the quality of the service, and the work that they do. Their prices seem to be competitive and reasonable."

"I like the friendliness of the staff and the pricing structure."

Mark W. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would give them the highest recommendation. They are very concerned with quality and always do their best work at a reasonable price."

"I appreciate the peace of mind. They are doing a great job."

Mike F. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reasonable and timely. They give great service and are open to walk-ins."

"Their communication, they were really upfront on what needed to be done and provided updates on the car."

Ray K. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I don't know. I guess I would recommend that people talk to them and see if they'd like to get their car serviced there."

"The proximity to where I live"

Richard D. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest. They diagnose the problem correctly and do a good job the first time. They give a written estimate upfront, so that you know ahead of time what they are working on and what it will cost. They have so many customers that they should probably get a bigger shop."

"It is a one-stop place. I like their honesty. I like the individual mechanics. When you talk to them, you develop a good working relationship with them. They bend over backwards to help you. Unlike a lot of shops, they don't tell you that you need extra repairs, and they don't drain your money. It is the individual mechanics that originally drew me in. When Walee came in as the new owner, I found that he is as honest and hardworking as the rest of the mechanics. Anything you need, they are there to help you. "

Sabrina H. Verified Faxon Garage Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They seem honest."

"Personable service"