Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
July 2006
We declare that Express Plumbing & Heating, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #917
(707) 542-1004

Express Plumbing & Heating opened its doors in 1986 and has become one of the major HVAC service providers in Sonoma County. Michael McCarn has over 30 years industry experience and has earned an extraordinary reputation for reliability and customer satisfaction. Express Plumbing & Heating offers on-demand plumbing, heating and air conditioning service. They can install new service or upgrade existing systems. Along with making your home more comfortable, they can improve the quality of the air you breathe by cleaning and repairing ducts and installing air filtration systems. In short, Express Plumbing & Heating can provide everything you need to keep your living environment comfortable and healthful.

Express Plumbing & Heating is an American Standard dealer but can also obtain and install any brand or manufacturer a customer requests. Their technicians hold certifications from American Standard, Trane and PG&E, to name a few. They participate in continuing education so that they can offer the very latest in service and technology. Whatever your heating, cooling or plumbing needs, Express Plumbing & Heating is the only name you'll need to know. Give them a call today!

Company Philosophy

“Our mission is to build and sustain a solid company, deeply rooted, with well informed and trained individuals, possessing impeccable integrity and ethics. We will respond and serve our customers and co-workers needs ensuring protection, comfort and safety without compromise while earning their respect and trust!”

Serving Sonoma, Marin & Napa Counties

Air Conditioning
Heating
Plumbing
Installation & Service
Residential
Some Commercial

Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Express Plumbing & Heating, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 917
Continuously qualified since July 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They came out quickly. The guy was very professional and very nice. He answered any questions and made small talk. He let us know what we could do in the future to maintain it."

–Anne S.

"They were on time, which was unusual. They kept in contact and they were wonderful. The technician was so pleasant. He even put booties on his feet."

–Barbara J.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Express Plumbing & Heating, Inc.
(707) 542-1004
(707) 523-1803 fax

Mon - Fri: 7:30am - 6pm
Sat: 9am - 6pm

Serving Sonoma, Marin & Napa Counties
12
672407
Liability Insurance, Worker's Compensation

Michael and Cynthia McCarn, Owner