Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
January 2003
We declare that European Sales & Service, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #222
(707) 575-0960
106 Baker Avenue
Santa Rosa, CA 95407

Established in 1985, European Sales & Service, Inc. is a full-service, independent Mercedes-Benz service shop. Having worked 12 years for a Mercedes-Benz dealership, the company's owner, Richard Cordes has more than 33 years of industry experience—all exclusively with Mercedes-Benz vehicles, which makes a big difference for his customers who expect and demand expertise. Long known for their safety, luxury and precision engineering, Mercedes-Benz automobiles require care by qualified professionals.

European Sales & Service, Inc. offers all types of Mercedes-Benz mechanical services, including full diagnostics, transmissions, air conditioning conversions, front-end suspension and electrical systems. They have the latest diagnostic equipment necessary to repair all Mercedes through the current model year. Naturally, they also provide 15k, 30k and Flex A & B services, as well as valve jobs, and engine and transmission overhauls.

Owner Philosophy

“We believe in putting quality first, and in doing whatever is necessary to please the customer. In fact, all of our first time customers receive an overall inspection during their first visit. Our qualified technicians are conscientious workers who are proud to provide quality workmanship and superior customer service. Please feel free to make an appointment for your Mercedes-Benz on our website or by giving us a call.”

Mercedes-Benz Mechanical Services:
Oil & Filter Service
Check Engine Light Diagnostics
Flex A Service
Complete Vehicle Inspection
Flex B Service
Brake System Service
Scheduled Maintenance Service
Complete Engine Rebuild
A/C Service & Repair
Transmission Service & Rebuild
Suspension Service
Valve Job

MERCEDES-BENZ
Findings based on statistically reliable research from 276 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 276

Diamond Certified Qualification

Based on 276 customer surveys, we declare
European Sales & Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 222
Continuously qualified since January 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"He provides excellent service. He is very honest. He has gone above the call of duty in providing a loaner car."

–Fred K.

"They listen to what I say. They do the job right the first time."

–Beverly R.
See all survey responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

European Sales & Service, Inc.
http://www.europeansales.com/
106 Baker Avenue
Santa Rosa, CA 95407
(707) 575-0960
(707) 525-1972 fax

Mon - Fri: 8am - 5pm

MERCEDES-BENZ
145194
Liability Insurance, Worker's Compensation

Richard Cordes, Owner