European Performance

European Performance: Average 9.6 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Martin G. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have been using Billy for quite a few years, and I have recommended him to other people. He is very trustworthy and reliable. He is honest, which is very important when you are dealing with a car repair shop."

"They are fair and honest. Their pricing is very reasonable, and they do good work."

Alex B. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It cost me one third of what the dealership would have cost me."

"They are quick, they do a good job, and their prices are extremely competitive. I wouldn't take my car anywhere else."

April W. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are reliable and trustworthy."

"They are very honest, and their prices are reasonable, especially for auto repair shops. I would definitely use them again. "

Art C. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"You can sit back and relax with confidence that all of your cars problems will be dealt with professionally and accurately."

"Everything is always taken care of to my satisfaction at European Performance. "

Betty M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"To lose their current mechanic and go to European Performance."

"Their personal service, and they really care about your convenience and schedule. They really try to get things done for you."

Bill D. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are friendly and trustworthy."

"The fact that they are trustworthy"

Bill G. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"European Performance is knowledgeable and extremely dedicated to keeping your car well serviced so you won't break down."

"His honesty"

Bill H. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are really fair, and they do a really good job."

"They fix just what they need to fix."

Bill K. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are honest, and they do quality work. They work really well with me in getting the car back to me and keeping me informed about the repairs along the way."

"Honesty"

Bill M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do good work."

Bill P. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It is a neat place to get things fixed and fixed properly."

"I thought they did a good job. It was done when they said it would be done."

Bill T. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"It's a very good Porsche shop. They are knowledgeable about all of the Porsche models."

"The service and the quickness of the service, it's one of the better shops around, and I plan on going back."

Bill T. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He is the best."

"He is the best guy you are going to find to work on your car. He is honest, and he offers good service and quality. He is dependable."

Bob F. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Very reliable, very good quality work, and I have never had any issues with them."

"I have been using them for so many years that they are like part of the family."

Bob W. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do great work."

"They know how to work on German cars."

Brad S. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He is one of the few honest guys out there doing European cars."

"He knows what he is doing."

Carol R. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are reasonable and reliable."

"They do a good job."

Charles W. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Bill and Ray are the folks there. I like their honesty and integrity, which is hard to find nowadays. I give them two thumbs up."

"They delivered the product that they said they would. They did the work properly. They delivered it on time."

Christine B. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"You can trust them."

"They are honest, and they know what they are doing."

Christopher F. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"This guy is a really great mechanic who is honest."

"He is available. I trust him, and his prices are fair."

Chuck K. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They offer the best Porsche service in all of Marin."

"They know what they are doing."

Craig B. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are really good. Bill and Ray give you all of the options available. They work with your budget. They are good folks."

"Their attention to detail"

Dan M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would give them an '11'. He is an expert Porsche technician who does excellent work."

"Their knowledge and expertise"

David C. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would recommend them."

"He did what I needed him to do, and he did a good job."

David E. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Billy does it his way, which is better than the manufacturers way."

"They are straightforward. They don't do unnecessary work."

David H. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Reasonable prices and very conscientious service"

"They are convenient, friendly, and trustworthy."

Diana D. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very conscientious."

"They are honest, and they have integrity."

Ed L. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do very well, they are very efficient, they are quick, and their work is excellent."

"I think the service is excellent."

Eric S. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They're great. They are very professional. Billy is very knowledgeable. He is terrific."

"I like that they are great, professional, and knowledgeable. I just like everything about them."

Gary W. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Very knowledgeable, very diligent, and nice"

"Their knowledge and expertise"

Hank H. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very good people over there."

"They know how to fix my car."

Hank W. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Billy is one of a kind. I used to have a Porsche, which he rebuilt for me. I would trust Billy with my life. When he works on my car, I never question what he does."

"The quality of the work that he did, it was exceptional and it was done faster than anyone else who had ever worked on my cars."

Harry F. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are absolutely fantastic. They are very honest. "

"We have been going to them for years. We like everything about them. We like the people and the service. If we have questions, they are always available to help us. They would never do a repair or maintenance that is not necessary. They don't waste your money. We are never going to switch to another auto repair shop. I can't say enough good things about them."

Alex C. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are honest and reliable."

"Their customer service is very attentive to the needs of the customer."

Michael S. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are highly skilled mechanics for Porsche. They are really second to none in Marin County for auto repair especially for Porsche. They are just excellent. "

"Their attention to detail, they delivered what they promised they would deliver."

Jeff V. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Look no further, they are great."

"I have been a customer since 1999. I like their consistency, their reliability, and they know what they are doing."

Jennifer K. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I wouldn't trust anyone else. I recommend their service all the time."

"I like Bill McNair. I trust him 100%."

Jennifer R. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I felt that they were honest, and they always got the work done quickly."

"The quality of their work"

Jim H. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are one of the few places where the people know what they are doing, and they take the time and care for the cars. I wouldn't take my car anywhere else. They are one of the few places that has a real feel and knowledge of cars."

"Everything, they have a wonderful, clean shop. The people are extremely knowledgeable. They go way beyond."

Joann R. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are reliable, honest, and very reasonable."

"They are very thorough, upfront, and honest"

Joe G. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I recommend them to everyone. They know what they are doing, and they treat everyone fairly."

"Bill always takes care of my problem for a reasonable price."

Joe M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are upfront, honest, very knowledgeable, and clear. They are upfront about what needs to be done."

"They are all really friendly, and they do really good work."

John M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Very reliable"

"Trustworthy"

Ken B. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do good work."

"He is very attentive."

Ken T. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are really very good. "

"They are very knowledgeable."

Larry K. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They have done work on my old cars and my new cars. They have done just as well on the old cars as the new ones."

"They are always fair to me."

Larry W. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are the only car repair shop I would ever use again, which is what I tell everyone."

"They take a personal interest in the car as if it was their own. They don't try to push you into work that you don't need. They just do what they need to do."

Lisa P. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"That you can trust him"

"That I can trust him"

Melinda R. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are the best place."

"The people are very honest."

Marie H. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They were really good. They solved a problem that the other mechanics couldn't. They are the last place you will ever need to go to fix anything."

"They are thorough, and they follow up on what you need, even when you forget."

Marilyn H. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are total experts."

"Their knowledge of German cars"

Natalie M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I think they are fabulous. I have been taking my car there for six or seven years. I have been extremely happy. They are honest, reliable, and I have not had one bad thing happen while using them."

"Their prices are reasonable, they always try and figure out the least expensive way to fix the problem, and they give you options. They never oversell."

Mark K. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very knowledgeable. I would not take my car anywhere else."

"They don't overcharge."

Mark M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are trustworthy, very high end mechanics."

"Their honesty and their straightforwardness"

Mark S. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Quality and good communication"

"I like dealing with the owner, Billy. He is a good communicator."

Mark V. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very honest, and they provide good service."

"They come and pick up my car for me."

Mike B. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Great quality and service"

"Their knowledge and experience with cars"

Mike M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Integrity, honesty, and they are knowledgeable. "

"Integrity, honesty, and they are knowledgeable, all three are important."

Nick D. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would recommend them."

"They do good work for a reasonable price."

Pat P. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very honest and caring."

"They go out of their way to make sure all of my questions are answered, and my car is serviced properly."

Paul A. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do good work, and they are fair."

"The personal attention to my vehicle, and I know they are going to do a good job."

Paul C. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They could feel confident that they would get the very best customer service, honesty, and quality work."

"These guys are great. They have been my mechanics for almost 20 years. If I couldn't go to Billy, I wouldn't have a Porsche. I wouldn't trust anyone else. He is decent, he does good work, and he is the one I trust when it comes to my car. Billy is so intuitive about these cars that he finds things and comes up with solutions that other people miss. Ray is a wonderful guy. He does excellent work. He has great customer service, and he is a nice man."

Peter R. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Best quality, they don't use cheap parts. They do the job right the first time. They're very high quality."

"I have three German cars. They've worked on all of them. I like that they are experienced on German cars. They know how to work on them, which other dealers do not know anymore. They're very good with classic German equipment."

Randy R. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are the best."

"They are very proficient, very professional, and they know what they are doing. They are good at doing only what they need to do."

Ray M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"You can't get anyone any better."

"They are a '10+'. You can't get any better than him. I have been going there for a couple of years. I like the quality of their work, and they are fair in price. They don't gouge me."

Richard M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Bill has been in the automotive business for many years. There is not a problem that he does not know and cannot rectify."

"Very personal, it is like we are on the same level."

Rick M. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They gave me the price and told me when it would be done. They were totally professional."

"European Performance was recommended to me."

Rick P. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I have recommended them a lot. He is conscientious, a good employer, and he does a great job with customer satisfaction."

"I would give them a '10+'. He has worked on all of my cars, and I've been very happy with him."

Robert B. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are good and honest."

"The work that they do on the car"

Ryan N. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Reliable, trustworthy, and they offer fair pricing. The shop is clean and tidy. It is what I would expect from a European Bavarian auto shop."

"The price and their technical skills"

Thomas G. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I think they are very fair with their pricing. I never felt like they were doing repairs that didn't need to be done. They were honest and pragmatic."

"I don't feel like they are taking advantage of me, especially as a woman. They sourced used parts for me when I didn't need a new part, which saved me a lot of money. They are really fair and good."

Thomas R. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Fair and honest"

"They are fair and honest."

Tim H. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I would say consistently thorough."

"They have good knowledge about Porsches."

Todd F. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Go there."

"I trust them."

Aiden D. Verified European Performance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Great work, they know what they are doing, and they offer a very fair price."

"That they know what they are doing"

Alison C. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are fair, reasonable, and reliable. "

"Their flexibility and how quickly they get my car fixed"

Ben W. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are very accommodating and professional."

"They are fair, and they don't do work that isn't necessary just for the money."

Bill W. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"Bill is one of the most knowledgeable serviceman on Porsche that you will find anywhere."

"Bill knows how to track down unusual electrical problems and solve them."

Carol T. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are good and very fair pricewise. He doesn't charge me extra for minor repairs. He's very fair."

"They are very nice and down to earth. He is very competitive pricewise."

Charles E. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"The only issue I have is accessibility and timing."

"Billy is very knowledgeable."

Craig D. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"I like them."

"I trust them."

David F. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"Very honest and knowledgeable"

"The good service and their honesty"

Frank Z. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They know what they are doing."

"They are quick to analyze problems and solve them."

Les B. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"The owner is very easy to work with. He is a nice guy. He is very knowledgeable, and he is looking to save you money, not rip you off."

"They get the job done on time, and the price is right."

Mark L. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are honest, and they have fair pricing."

"They are very good with their customer relations."

Peyman H. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are honest, and they do a good job."

"They know what they're doing."

Richard Z. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"Very competent people, and they treat their customers very well."

Owen E. Verified European Performance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"He is very efficient, professional, and reliable. He is honest."

"They care about their customers and safety."

Jackson F. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are good mechanics. I get great service every time I go there. I've been using them for years. I would highly recommend them and I have. "

"They work really well on short notice. They are perfectionists at their craft. I feel confident in their abilities and taking my car there for maintenance and repairs. "

Gary S. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are not cheap, but they are good. They are pretty precise, especially for German cars."

"It was convenient. The location is near where my wife works. I also like that they were mentioned on foreign car forums."

John R. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"Great service, when I am dealing with the owner, he is very knowledgeable and professional."

"Their knowledge"

Judith C. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"I think they are competitive with the Mercedes dealership."

"They usually get me in when I need to get in with an emergency."

Julie P. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They did it in a timely manner."

"They are close by."

Kristie S. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"It was a great shop, very clean and good service."

"They work on my type of vehicle, which is a little bit rare."

Mark P. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"Ray was fine, but he was not full time, and Billy was out a lot. It seemed like they had limited hours, which was frustrating."

"They fixed my car, and the price was reasonable."

Rick T. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"It is a very limited market there. He only works on certain types of cars. If you have that type of car, I would feel comfortable taking it there. He knows the makes very well."

"They get the service done in a timely manner."

Rob P. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They are good working guys."

"They are good working guys that you can trust."

Walter C. Verified European Performance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:

"They have integrity. They know what they are doing, and they are honest."

"I have confidence in them."

Logan K. Verified European Performance Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"They are good for rare cars."

"They are personable and knowledgeable."

Michael S. Verified European Performance Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:

"They do good work."

"The small shop"

European Performance

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