Diamond Certified Company Report

European Auto Works

Diamond Certified Company Report

European Auto Works

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 350 VERIFIED CUSTOMERS i

Mike R.

VERIFIED European Auto Works CUSTOMER

1 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

When I switched over from the BMW dealer to European Auto Works, my car runs better than it ever has, and it is old.

They are very respectful in how they talk to you, and they take the time to talk to you about your car. I like their location and everything about it.

Nathalie B.

VERIFIED European Auto Works CUSTOMER

2 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable, very efficient, very professional, very courteous, and very responsive. They have good service overall.

The customer service is really outstanding, which I think covers pretty much everything. They have quality service. If there is anything wrong, they will work on it until it is fixed.

Carl W.

VERIFIED European Auto Works CUSTOMER

3 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to be very honest, reliable, and they do very good work.

We like Ralph a whole lot. European Auto Works is very efficient, honest, and fairly priced.

Read All 350 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

European Auto Works in Sunnyvale specializes in the maintenance and repair of German-made vehicles—Audi, BMW, Mercedes-Benz, Mini, Porsche and Volkswagen—as well as Land Rovers and Volvos. The company’s work ranges from routine maintenance to complete engine overhauls, with services including transmissions, brakes, fuel and electrical systems, power window and sunroof repair, full interior and exterior detailing, and engine pressure washing.

Each staff member specializes in a specific vehicle make and has access to factory-level diagnostic equipment and tools necessary to perform any task. European Auto Works is a certified Bosch Service Center and a Tire Rack-recommended installer of tires and high-performance brake and suspension components. The shop is equipped with state-of-the-art tire mounting, balancing and alignment equipment, and all tire and alignment work is performed by experienced technicians.

Additionally, European Auto Works is a licensed and authorized replacement center of vehicle keys and remotes—a service not commonly offered outside of a dealership.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON European Auto Works

Locations

Santa Clara County
Mountain View
Milpitas
Palo Alto
San Jose
Sunnyvale
Morgan Hill
Saratoga
Los Gatos

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SERVICES PERFORMED

Complete Car Care
Repair
Preventive Maintenance and Service

BRANDS Supported
  • Mercedes-Benz

  • Porsche

  • Audi

  • Land Rover

  • Mini

  • Volkswagen

  • Volvo

  • Smart

DIAMOND CERTIFIED RESEARCHED ARTICLES ON European Auto Works

Company Profile

European Auto Works in Sunnyvale specializes in the maintenance and repair of German-made vehicles—Audi, BMW, Mercedes-Benz, Mini, Porsche and Volkswagen—as well as Land Rovers and Volvos. The company’s work ranges from routine maintenance to complete engine overhauls, with services including transmissions, brakes, fuel and electrical systems, power window and sunroof repair, full interior and exterior detailing, and engine pressure washing.

Each staff member specializes in a specific vehicle make and has access to factory-level diagnostic equipment and tools necessary to perform any task. European Auto Works is a certified Bosch Service Center and a Tire Rack-recommended installer of tires and high-performance brake and suspension components. The shop is equipped with state-of-the-art tire mounting, balancing and alignment equipment, and all tire and alignment work is performed by experienced technicians.

Additionally, European Auto Works is a licensed and authorized replacement center of vehicle keys and remotes—a service not commonly offered outside of a dealership.

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Company Philosophy

"Our owner, Ralph Foglein, founded European Auto Works in 1987 with the goal of providing honest, competent maintenance and repair. We aim to provide dealer-level services but with much more attention to detail, and at prices as much as 50 percent less than the dealership. Each vehicle is inspected thoroughly and any needed work is prioritized. We strive to build long-term relationships with our customers and inspire them to refer us to their family and friends."

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Comparative Summary

European Auto Works has been servicing and repairing German cars from its Sunnyvale-based shop since 1987. The company specializes in Audis and BMWs, but it also services Mercedes, Mini Cooper, Smart, Porsche, Volkswagen and Volvo models. Owner Ralph Foglein says his shop’s honesty and integrity sets it apart from its competition. “We never oversell and only fix items that are necessary to a vehicle’s functionality. We keep repair costs to a minimum.”

European Auto Works’ technicians are highly trained and ASE-certified, which, according to Mr. Foglein, gives them the knowledge and skills to properly repair customers’ vehicles. The shop is also equipped with state-of-the-art diagnostic equipment to ensure each vehicle is accurately checked and serviced.

As a Certified Green Business, European Auto Works has demonstrated environmental responsibility through its compliance with environmental regulations, conversation and recycling, and pollution prevention. The shop even has an area that’s been designated as a Certified Wildlife Habitat, hosting a variety of dragonflies, butterflies and bees.

“We’re in the business of providing service over the long run,” says Mr. Foglein. “Most of our clientele are repeat customers, and we still have some of our original customers from when we opened our doors more than two decades ago.”

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Industry Info

Ralph Foglein, owner of European Auto Works in Sunnyvale and a 28-year veteran of the auto repair industry, says finding a mechanic who knows the intricacies of your particular vehicle model will ultimately benefit your car’s longevity. “Also, look for someone with whom you feel you can have a good working relationship. If you find a mechanic who meets these two criteria, you should receive an excellent repair.”

Just as you should find a mechanic who has knowledge about your vehicle, so too should you know the specific maintenance guidelines for your car. If you have a BMW, for example, you can replace normal maintenance parts and still see improved engine performance. Here are some common parts:

Spark plugs
Spark plugs are good indicators of an engine’s condition—removing and inspecting them can tell you a lot about how well the engine is running and what may be causing problems. All spark plugs should be removed and checked every five years or 60,000 miles to prevent them from seizing in the engine block and causing expensive repairs in the future.

Oil filter
Oil filters are easy to replace and help prevent unnecessary engine wear. An oil filter’s job is to remove soot, rust particles and other solid contaminants from the oil. They should be replaced once a year or every 10,000 miles.

PCV breather filter
The PCV breather filter assures only clean, filtered air is drawn in through the PCV breather. A clogged breather filter prevents the PCV from siphoning away the blowby gases and moisture created by engine combustion, resulting in oil breakdown and sludge buildup. PCV breather filters should be replaced at factory recommended intervals.

Oxygen sensor
Your oxygen sensor(s) should be replaced at recommended intervals (typically at 100,000 miles). A worn oxygen sensor drastically changes energy settings.

Vacuum hoses
All vacuum hoses should be checked and replaced as needed. Even a slight leak can cause major performance problems; in some cases, the car won’t even run if there’s a vacuum leak.

Temperature sensors
Temperature sensors control the fuel injection, cooling and exhaust systems. Poor BMW performance can definitely be caused by faulty temperature sensors.

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Frequently Asked Questions

Q: Do you have a waiting area available?

A: Yes, we have a clean waiting area that’s equipped with Wi-Fi, so you can surf the Internet or even work while you’re waiting. We also provide clean bathrooms for our customers.

Q: Do you have a shuttle service?

A: Yes, we’ll drop you off and pick you up anywhere within 10 miles of our shop.

Q: Do you have rental cars available?

A: Yes, we can arrange for discounted rentals through Enterprise.

Q: Do you provide written estimates?

A: Yes.

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SELECTED PHOTOS FROM European Auto Works

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Ralph Foglein

Expert CONTRIBUTOR PROFILE
  • Ralph Foglein is a 38-year veteran of the auto repair industry and owner of European Auto Works, a Diamond Certified company since 2007. He can be reached at (408) 256-3956 or by email.

Ralph Foglein: A European Perspective

By James Florence, Diamond Certified Resource Reporter

SUNNYVALE — It’s fitting that Ralph Foglein’s auto repair business is called European Auto Works—after all, he’s originally from Europe. “I was born in Hungary and emigrated to the United States with my parents when I was seven years old,” he says. “I’ve always loved cars and decided to pursue automotive work as a career when I was a teenager. I took every auto shop course in high school and went through the automotive program at De Anza College before entering the professional field.”

At some point along the way, Ralph decided to set his professional focus on repairing German cars like Porsche, BMW and Mercedes-Benz. “One thing I never liked about domestic cars was how difficult it was to access things,” he says. “The first time I worked on a German car, I was blown away by the attention to detail and the straightforward way everything was laid out. Eventually, I grew to enjoy working on German cars so much that I decided to specialize in them.”

Today, Ralph says his favorite part of his job is its perpetual novelty. “In this business, every day brings something different, so we always have new challenges. That really helps keep things interesting—it’s never the same story.”

A resident of Mountain View, Ralph expresses his appreciation for life in the Bay Area. “My favorite part about living in the Bay Area is there are a lot of educated, intelligent people, which makes for a great environment. Of course, I also love the weather. Before coming to the Bay Area, my family lived in Washington, and after moving here, I could sense an improvement in my mood due to the increased sunshine.”

Outside of work, Ralph engages in a variety of active pastimes, typically in the company of his wife, Susan, and their two children. “My favorite activity is going to the beach with my family,” he affirms. “I’m also a pilot and I own a plane, so I like flying my family to different areas of Northern California, like Mammoth Mountain. It’s much faster to travel by plane, so that opens up a lot of adventure opportunities for us.”

In his life and career, Ralph espouses a simple philosophy. “No matter what you do, it’s important to do it right,” he asserts. “That’s why I’ve put so much time and energy into learning about automotive work, starting from when I was a teenager. Of course, in order to invest that amount of time and energy, you have to be pretty passionate about what you’re doing, so that’s important, too.”

When asked the first thing he’d do if he were to retire tomorrow, Ralph says he’d take a long vacation. “I haven’t been back to Hungary since I left in 1971, so I’d probably take a trip to Europe. And we’re talking about a long trip—maybe a couple of months. That may not be very long for some people, but it certainly would be for me.”

Ask Me Anything!

Q: What’s your favorite thing to eat for breakfast?
A: Over easy eggs and toast.

Q: If you could immediately master any musical instrument, what would you choose?
A: The guitar.

Q: What’s your dream car?
A: A Pagani—that car is a work of art.

Q: If you could talk to any person living or dead, who would it be?
A: My father, who passed away a few years ago.

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Expert articles
  • Using the Right Engine Oil

    SUNNYVALE — To ensure long-term vehicle performance, it’s crucial to use the correct type of engine oil. With the increasing sophistication of modern engines, this is no longer a mere matter of differentiating between 10W-30 and 10W-40. For example, high-end makes like BMW use synthetic oils that are very different than the oils used in most other vehicles. That’s why it’s important to check your owner’s manual, find out what type of oil your vehicle requires and stick to it. Additionally, when purchasing oil, read the bottle’s label and make sure it meets manufacturer standards.

    If you own a high-end vehicle that takes synthetic oil, you should also be aware of its oil change interval. According to the manufacturer, a newer BMW can go up to two years or 20,000 miles between oil changes. However, while this interval may be fine when the car is still new, as it gets older, oil changes should occur more frequently to ensure healthy performance. Furthermore, when a car goes two years without being seen by a mechanic, there’s a risk of other maintenance needs being overlooked.

    To avoid potential problems, it’s a good idea to bring your BMW (or comparable high-end make) in for an oil change once a year or every 8,000 miles. This will allow your auto technician to refresh your oil reservoir and make sure your tires, brakes, and other vehicle components are in good operating condition.

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Expert video tip

Video: Engine Oil Tips for High-End Cars

Complete Video Transcription:

SUNNYVALE — Host, Sarah Rutan: When it comes to high-end car makes like BMW, it’s important to know what oil to use and how often to change it. Today we’re in Sunnyvale with Diamond Certified Expert Contributor Ralph Foglein of European Auto Works to learn more.

Diamond Certified Expert Contributor, Ralph Foglein: Essentially, in your owner’s manual will be the information of what kind of oil your vehicle requires for, you know, the temperature or climate that you live in. And what I wanted to state that is misunderstood so much is the oil that fits a BMW is not the same oil that would, 10-30 oil that would work in a Toyota. It’s a totally different oil.

So, it’s very important to not only look at the viscosity of the oil on the front of the bottle, but also to turn the bottle over and make sure it meets the ratings for that manufacturer. That’s how you’re going to know for sure that this oil is actually correct for your vehicle. Also, we’re going to pick on BMW a little bit. BMW service indicators will allow cars, the oil change on these vehicles to go maybe up to 2 years, 20,000 miles, which we feel is way too long as the car ages. So, we would definitely recommend once a year, 8,000 miles, you know, do an in-between oil change on these cars.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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European Auto Works WEBSITE AND EXTERNAL FEED
  • European Auto Works SOCIAL MEDIA FEEDS
COMPANY WEBSITE
www.ea-w.com
Diamond Certified RATINGS ON European Auto Works
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 350 VERIFIED CUSTOMERS i
European Auto Works : Average 8.8 out of 10 based on 350 unique customer surveys of customer satisfaction.

Mike R.

VERIFIED European Auto Works CUSTOMER

1 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

When I switched over from the BMW dealer to European Auto Works, my car runs better than it ever has, and it is old.

They are very respectful in how they talk to you, and they take the time to talk to you about your car. I like their location and everything about it.

Nathalie B.

VERIFIED European Auto Works CUSTOMER

2 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very reliable, very efficient, very professional, very courteous, and very responsive. They have good service overall.

The customer service is really outstanding, which I think covers pretty much everything. They have quality service. If there is anything wrong, they will work on it until it is fixed.

Carl W.

VERIFIED European Auto Works CUSTOMER

3 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They seem to be very honest, reliable, and they do very good work.

We like Ralph a whole lot. European Auto Works is very efficient, honest, and fairly priced.

Susan R.

VERIFIED European Auto Works CUSTOMER

4 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would say they do a beautiful job, but they are a little pricey.

They have great communication with customers.

Elijah K.

VERIFIED European Auto Works CUSTOMER

5 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They offer quality work for a reasonable price.

The quality, and they keep open communication about the status and repairs that are needed.

Sam S.

VERIFIED European Auto Works CUSTOMER

6 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

Reputable, honest, and they come through with all of their promises.

They are always available.

Carlos R.

VERIFIED European Auto Works CUSTOMER

7 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would definitely recommend them. They have good customer service. I was definitely satisfied.

They have good knowledge of what they are doing, and they are helpful.

Darrell Q.

VERIFIED European Auto Works CUSTOMER

8 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

I like the personal help that they provide.

Randy W.

VERIFIED European Auto Works CUSTOMER

9 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

We've been using them for 20 years. I've recommended them many times. We've always been happy.

They know me and my husband. They're very good at communicating with us.

Aileen C.

VERIFIED European Auto Works CUSTOMER

10 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are knowledgeable, people-friendly, and priced well.

They are accessible.

Tom B.

VERIFIED European Auto Works CUSTOMER

11 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great. When I had a German car that I took to them, I had that car for about 11 years, and the main reason why I was able to keep it that long is because of the great work that they did at European Auto Works.

Their customer service was great. They were always honest and upfront. I never felt like I was getting ripped off or anything like that.

Ron T.

VERIFIED European Auto Works CUSTOMER

12 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have recommended them to people I know already. I like the way they operate.

They are very professional and organized.

Aaron P.

VERIFIED European Auto Works CUSTOMER

13 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust these people. They know what they're doing, and they are straightforward.

Ralph is great, and he is completely capable.

Patricia M.

VERIFIED European Auto Works CUSTOMER

14 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very professional and reliable. I wouldn't hesitate to bring my car to them again.

They're straightforward with what problems the car has and what needs to be fixed right way for safety reasons and what can be delayed.

Alicia S.

VERIFIED European Auto Works CUSTOMER

15 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They are reliable and they do a good job.

They have a reasonable price, they're reliable, and they always do a good job.

Susan R.

VERIFIED European Auto Works CUSTOMER

16 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very competent but they're a little expensive. They really know their cars and I feel that they don't try to sell you something that you don't really need.

I like their competence. We've got two cars that they take care of and we've been using them for about ten years.

Archie D.

VERIFIED European Auto Works CUSTOMER

17 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're honest and they have good customer service.

I like that they're very honest.

Judy R.

VERIFIED European Auto Works CUSTOMER

18 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do quality work, they do it on time, and they stand behind their work.

I like that they do quality work, they stand behind their work, and they have good customer service. They're an excellent company. I love them.

Elisa K.

VERIFIED European Auto Works CUSTOMER

19 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're really professional, very fair, and their prices are reasonable. They're very predictable in terms of when you get your vehicle back.

I like the people there. All of the work they do is excellent and they're very competent. I've been taking my car to them for more than twenty years.

Chuck C.

VERIFIED European Auto Works CUSTOMER

20 of 350

Quality 10
10 10
Loyalty Yes
CRITIQUE

I ordered some tires and had them delivered there. They installed them and the new pressure sensors. They did a great job and I have no complaints.

Good quality work and conveniently located

Read All 350 Survey Responses at Ratings View