Empire Floors

Empire Floors: Average 8.8 out of 10 based on 150 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

R.B. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time. I liked the quality of their service and the the quality of their product. Their finished product was excellent. Their service was top notch."

R.H.I. I Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their price and quality, and their installation of the hardwood floors was of quality workmanship. They were pretty good all the way around."

Annabelle P. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The help that Jeanette, the salesperson, gave me was really great. Her customer service was great."

Brett S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Jack was probably the best guy I have ever dealt with. I liked his customer service. Jack Grebe was very good."

Dale F. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used them in the past. Jeanette is great. She just gets the job done. I have been happy using them so far."

Eileen F. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"John was really excellent. He chatted and talked with us, helping us make a decision. We have recommended their men who worked on our floor. They were really wonderful. They did a great job, and they were courteous. They helped us move our furniture, and they put everything back. Everything was neat. They did a super job. I have clients who said the same thing about them. We have referred their company to a lot of people, anytime anyone sees our floors."

Jack B. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do good work, and they are reliable. I am having them do more work for me."

Ken H. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their product, the product that they sell, and the final product"

Louise S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had the carpet I wanted. They helped me, and they set it up. It worked out very well for me."

Pat S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman who was helping me came in on a Saturday to deliver the product to me. He went above and beyond. He was just great."

Sarah K. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient. Everything worked out on time. Nothing went wrong. They were great."

Stan G. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We had a situation where we had ordered flooring that was discontinued. They did some extensive searching for us. They were able to meet the needs of the customer, even when it was outside of the normal range."

Brian S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very reasonably priced, responsive, and nice to work with."

Denise G. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were great, nice, fast, and clean."

Heather E. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very neat. I thought the work was done well."

Helen M. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Jeanette. She was very helpful and she gave us her full attention."

Irene H. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were courteous and nice. They did their work and they cleaned up everything. They did everything right."

Jeff M. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price was good and the job was done right away."

Jeff N. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I'm very happy with their service. I've been doing business with them for years."

Jeff P. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're there when I have a question. If something needs to be taken care of, it gets done immediately."

John B. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they are very responsive. They do what they say they will do. Their prices are right. Another good thing is that they have enough people to do what they say they are going to do. They are also very timely."

Karen W. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Local, friendly, and they do great work."

Kate M. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have good customer service."

Linda J. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The man from the store called me back when he said he would. The workers arrived when they said they would. They did the job very efficiently, which is what I wanted. I thought their communication was excellent."

Louvenia W. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The overall experience was good."

Marie H. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service I got from their saleswoman"

Nancy H. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very responsive. He knew what my budget was and he helped me figure out the best solution."

Rob L. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person who came to my house was very informative. They were very helpful through everything. They made everything go smoothly."

Mary A. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. I've been using them for 15 years."

Ray A. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Fast service and a professional installer"

Steve L. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesman was nice, and we like the rug. Everything was good."

Herman B. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very thorough, neat, and clean. It wasn't a big hassle."

Bill G. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We dealt with a very good salesperson."

Nate E. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The price and their service"

Maryanne B. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The two guys who came out when we had a problem"

Ray T. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Not having to vacuum now that we have floors"

Bea B. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're very personable, friendly, and they know what they're doing."

Jim M. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came out when they said they would. When we had a little accident, they came out and fixed it for us."

Dallas P. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Good execution of the project, the installation went well."

Barbara E. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think it comes down to the fellow who did the work here. He was very careful and professional. He seemed to really take pride in what he was doing. "

Trudy M. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were upfront about delays, which helps because I don't get that often at some other places."

Ken N. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The workmanship, I thought the people who came out and did the installation did a good job."

James D. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, when I went in there, they really helped me."

Delores H. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were willing to go out of town for us."

Don A. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do."

Dan C. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"What you see is what you get."

Elena Z. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's close to my house, and they are convenient."

Kenneth C. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very timely and did a good job."

Mickey H. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The courtesy they showed me, they explained everything about the rug I was getting."

Y.S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took the job and did it in a couple days. The job went fine, and the price was right. "

Crystal C. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They gave me a really good price and did good work."

David S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They offered advice on how to install it."

Grace S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was good."

Darrell W. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service, they did what I needed."

Steve C. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were professional all the way around."

Cheryl C. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they were fast, they delivered, and they put in the floor very nicely. There was a piece missing, but they were quick to bring it back and just did everything that needed to be done."

Burnie H. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think the quality, the workmanship was great."

Mark J. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Larry was very responsive to our needs."

Terry K. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable, and they had a good selection of products."

Kathleen M. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Dan Holly. He was a good salesman."

Gary J. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Our order went through smoothly."

Tom S. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Fast service and good quality"

Dick J. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service was good, and I liked the vinyl."

Glen R. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"How quickly they got the job done"

Craig D. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The way that they worked to come up with a solution for my particular situation"

Willard V. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job for me."

Jim J. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the salesman, Larry. He has helped us for years. He's very personable and listens to our needs."

Robert M. Verified Empire Floors Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they quoted us a fair price. They were prompt in getting it in, and the installer was very kind. We enjoyed the experience."

Bill R. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the two installers that they sent out. They sent out a carpet man and a vinyl guy. They didn't just send out one person. They seemed to know what they were doing. They solved some problems that I didn't think were going to get solved. I wish I knew their names."

Mike G. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the contractor that they used. He was very efficient and very good. He was like my brother, a perfectionist."

Nancy W. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very efficient and quick. They put installed the floor exactly when they needed to. Everything was done well."

Sheila H. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought that my floors looked like new when they were finished. It turned out better than I anticipated."

Vickie P. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick. They got it done when I needed it."

Bill W. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their representative, Richard, was really knowledgeable. They had a really skilled crew. The job they did was really difficult. They did a very nice job."

Susan H. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"How quickly they installed it"

Tony T. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick and efficient. They got the job done. They did a great job."

Dennis W. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable."

Joel C. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick, clean, and they did good work."

Michael T. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The product and the installation"

Alex D. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The guy I dealt with was straight with me."

Don C. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought the people were very courteous, helpful, and they offered good advice."

Dennis G. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The salespeople were easy to work with."

Stuart M. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people were courteous and helpful."

Karen A. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did exactly what they said they would do. They showed up on time, they were polite, and they charged exactly what they said. "

Josephine B. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They took the time to show me the floors."

Bob N. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did my kitchen, dining room, and two bathrooms. The installers were very kind young men, and the gentleman that helped us in the store was very nice. "

Dick D. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time."

Roger D. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They had the product on-hand, so it was readily available for a next day pickup. "

Stephanie S. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They had good service."

Joe M. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were here when they said they were going to be, and they did it the way I wanted it."

Glenn G. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people seemed friendly, and the customer service was good."

Tony B. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The work, the floor, I love it. It came out better than we expected."

Jim V. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came when they were supposed to and answered all of my calls."

Jim H. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're good people."

Fred L. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. They were professional and on time."

Diane J. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were quick, they installed it well, and it was an easy process."

Larry S. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were really nice guys, and they did good work."

Joanna T. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The salesperson at the office was great."

Lori J. Verified Empire Floors Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were punctual."

M.C.C. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I don't know. I hardly saw them. They did all of their work at night and on the weekends. They were fine. They did what they were supposed to do."

S.P. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their Sales Manager, John, was very good at calling me back and communicating. He was very good with my customers. For the most part, he had very good customer service. My customers thought of him in a favorable light. If my customers are happy then that makes me happy."

Dave S. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their prices were comparable. Everything else was fine."

Matt H. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were good people. They did a quality job. Their price was pretty fair."

Patricia L. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked working with Rich. I thought he was really personable and easy to talk to. I felt very comfortable with him."

David H. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very fast. We were happy with the outcome."

Diane M. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the salesperson. "

John M. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The representative provided good customer service."

Pearl H. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were all very nice. The two workers that came in here to install the carpets were very nice. They seemed to know what they were doing. I am satisfied with it."

Joe C. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was great."

Frank C. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They had a pretty good display there."

Dale R. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They do good work."

Ken T. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the sales guy. I can't remember his name, but he was really nice. "

Joel S. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The comfort of doing business with them"

Cathy S. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"John the salesmen was nice. I also liked the idea that I had many choices when I got there."

Chuck C. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the guy who installed it. He knew what he was doing."

Norman B. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The crews they sent were very competent and detail oriented."

Steve K. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The floors were nice."

Karen S. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were professional, and they kept everything clean."

Leo V. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the person who installed it. "

Barbara V. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They answered my questions and gave me advice."

Steve W. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were pretty friendly guys. They also had a good selection to choose from."

Dave G. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The combination of price and service"

Beth R. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like how convenient they are. They're located close to me."

John D. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The salesman was very nice. He worked with us very well, and it looks good."

Ray B. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The initial visit was very good."

Karla F. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The customer service was great."

Jeanne W. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're right by my house."

Elana C. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were prompt, and the people who were out here were very courteous."

William B. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The customer service was good."

Glen R. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We were working with Larry. He did a very detailed design, and we knew what we were going to get."

Raphael L. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He gave me all the information I needed."

Dawn J. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They have a good selection."

Mary J. Verified Empire Floors Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I'm happy with the flooring."

W.B.I. Verified Empire Floors Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"They started out with a pretty good attitude. "

Francine H. Verified Empire Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I liked that when the floors got messed up, they came through and fixed it."

Rick G. Verified Empire Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The salespeople were helpful."

Terry D. Verified Empire Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"It all came together pretty easily and quickly."

Andy N. Verified Empire Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I have done business with them before, and they were nice."

Rebecca D. Verified Empire Floors Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I like the quality of the floors."

Rick D. Verified Empire Floors Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"They tried to work with our hours and our schedule, which was very nice. The guy that put in our carpet was very good. I would give him a "10". I was happy with what he did."

Jane H. Verified Empire Floors Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They were quick to fix things."

Robert L. Verified Empire Floors Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"Sales and knowledge of the product"

Joyce W. Verified Empire Floors Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The salesman was really great, and the floor looks good."

Lindsey R. Verified Empire Floors Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"The availability of different resources"

Virginia L. Verified Empire Floors Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"The convenience in being close"

Lee Z. Verified Empire Floors Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"I liked the product that they represented best. "

Amy R. Verified Empire Floors Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"They had a good selection."

Alex T. Verified Empire Floors Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Their salespeople did a good job. They made me feel like I was in the right hands."

John K. Verified Empire Floors Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Donna R. Verified Empire Floors Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Empire Floors

Company Philosophy

Map

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

Empire Floors

Empire Floors

Company Philosophy

Map

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

Empire Floors

Diamond Certified^® Video Profile