Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
July 2006
We declare that Ellison's Towing HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #922
(650) 934-0844
1957 Old Middlefield Way
Mountain View, CA 94043

The Ellison family has been serving the community for over 77 years beginning when Earl Ellison Sr. opened the very first autobody repair shop in downtown Palo Alto. Ellison's Towing was founded by Buzz Ellison in 1965. It has been passed down to and is currently owned and operated by Cheri Ellison-Carroll and her husband Brent Carroll.

Nobody likes having to call for roadside assistance…but when you need it, it's comforting to know that Ellison's Towing will be there 24 hours a day, seven days a week, 365 days a year. Their customers enjoy record-breaking response times, professional service and courteous, compassionate treatment.

Ellison's isn't just another run-of-the-mill towing company. In 2004, founder Buzz Ellison received the Lifetime Achievement Award from the California Tow Truck Association. Ellison's extraordinary customer service, professionalism and innovative thinking have garnered them a Pioneer Award, Top Gun Towers Award, Golden Heart Award and AAA's coveted Gold Award as well as the AAA Bronze Award. Cheri truly believes it takes a heart of gold to be a gold winner. Ellison's is a trend-setter in the industry and consistently sets the standard for response time and customer satisfaction. They are, in fact, the most award-winning towing company in the United States.

Company Philosophy

“Our company’s mission is to go ‘Way Out of Our Way’ to deliver W.O.W. factor service and to spoil and pamper our customers. We strive to hear comments such as, ‘Wow, you got here fast’, ‘Wow, your truck is spotless’, ‘Wow, your drivers are well-groomed’, and ‘Wow, your drivers are friendly, professional, and courteous’. It is imperative that we find the customer fast and get them back on the road quickly and safely. Providing fast, courteous and compassionate service has been our family’s joy, privilege and commitment for over 80 years.”
Serving the Greater Bay Area and BeyondMobile/On Location Battery Replacement
24-Hr Towing Service
Emergency Road Service
Private Property Towing
Long-Distance Auto Transportation
Recoveries, Motorcycles
Lock-Outs, Out Of Gas, Jump Starts

Map

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Findings based on statistically reliable research from 216 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 216

Diamond Certified Qualification

Based on 216 customer surveys, we declare
Ellison's Towing
has passed all rating steps and has earned
The Diamond Certified Award
No. 922
Continuously qualified since July 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They do a good job. They are always there within a few minutes."

–Boris A.

"He fixed my alarm. He was really quick. The service was awesome."

–Brittany T.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Ellison's Towing
1957 Old Middlefield Way
Mountain View, CA 94043
(650) 934-0844
Mon - Fri: 8am-5pm
Service Available 24/7
Serving the Greater Bay Area and Beyond
22
243172
Liability Insurance, Worker's Compensation
Brent Carroll & Cheri Ellison-Carroll, Owners