Independently Rated Highest in Quality
F o u r t h                              Consecutive Year        
Originally Earned:
May 2006
We declare that Elegant Thread HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #897
(650) 961-1339
922 San Leandro Ave, Suite A
Mountain View, CA 94043

For over 20 years Elegant Thread has been a family owned and operated non-franchised carpet, area rug, and upholstery cleaning business. Elegant Thread is an IICRC certified company with IICRC trained and certified technicians, offering a multi-step deep restorative cleaning process where carpets come out looking like new. Ecologically "green" Elegant Thread utilizes a biodegradable "soap-free" cleaning agent that is non-toxic, hypoallergenic, and 100% environmentally safe.

Elegant Floors achieving Diamond Certification, is a division of Elegant Thread, providing full service hardwood floor refinishing, installation and restoration.

Owner Philosophy

“We take immense pride in the customer service experience our valued clients receive. We believe in treating our family of clients, as we would want to be treated, with respect and courtesy. We demonstrate concern for their privacy and property. We pay special attention to what the client wants and strive to balance their expectations with realistic communicated results.”

AREA SERVED | SERVICES | BRANDS

Carpet & Upholstery Cleaning
Hand Washed Area Rugs
Pet Decontamination & Odor Control
Fiber & Fabric Protection
Carpet Repairs & Re-Stretching
Tile, Grout & Stone Cleaning/Sealing
In-Home Water Damage Services

Serving Santa Clara & Southern San Mateo Counties
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
99%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Elegant Thread
has passed all rating steps and has earned
The Diamond Certified Award
No. 897
Continuously qualified since May 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They are the only company I use. They are top notch. I'd use them again and again."

–Alice S.

"I like everything. They do good work, and they are very pleasant. They do good service all the way around. I always use them."

–Anita L.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Elegant Thread
922 San Leandro Ave, Suite A
Mountain View, CA 94043
(650) 961-1339
(650) 968-4213 fax

Mon - Fri: 8am - 5pm
Sat: Service Available

Serving Santa Clara & Southern San Mateo Counties
851513
Liability Insurance, Worker's Compensation
Scott & Marti Miller, Owners