DIAMOND CERTIFIED COMPANY REPORT
Easton Construction Group, Inc.
Easton Construction Group, Inc. provides fire, water, smoke and storm damage restoration and reconstruction services for residential and commercial clients throughout Northern and Central California. In addition to its wide range of restoration services, the company performs renovations, remodels, tenant improvements, new construction, and seismic and structural retrofits.
CEO Andrew Easton is a third-generation contractor who started his construction career building spec homes, which allowed him to develop a comprehensive understanding of every aspect of the building process. “I learned how to build a house from the foundation to the roof,” he explains. “That type of in-depth knowledge really benefits our clients, because they know they can trust us to handle their construction projects from start to finish.”
Easton Construction Group emphasizes the importance of providing personalized service throughout every phase of every project, from carefully explaining contracts to creating detailed timelines so clients can closely follow all work to be performed. “We never look at our clients as claim numbers or purchase orders,” says Mr. Easton. “Instead, we focus on getting to know them and determining their goals so we can meet and exceed their expectations.”
Company Philosophy
“We believe in treating every client as an individual, and as such, we make their complete satisfaction our primary goal. We value and expect quality, efficiency, punctuality, cleanliness and courtesy in everything we do. Ultimately, our clients’ project interests are our top priority.”
Serving Northern and Central California, including Alameda, Contra Costa, Marin, Merced, Napa, Sacramento, San Francisco, San Joaquin and San Mateo
Restoration
Reconstruction
Renovations
Tenant Improvements
New Construction
Comparative Summary
Contracting firms are always looking for ways to distinguish themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Easton Construction Group, Inc. sets itself apart by specializing in an aspect of the industry that few contractors are qualified to handle: damage...
Frequently Asked Questions
Q: How much training do your employees have?
A: "All our reconstruction employees are equipped and trained to the journeyman level, and most are certified in water and fire damage restoration. We maintain a ratio of one apprentice to three journeymen, so you can be assured you’ll receive h...
Q: How long does the restoration process take to complete?
A: "It depends on the type and extent of the damage. When we show up, we’ll help you understand exactly what it will take to restore your home or business, from submitting your insurance claim to addressing mortgage company concerns to providing...
Q: Is it a good idea to deal with my insurance company myself?
A: "No, it’s usually better to let a restoration contractor handle the insurance claim. They have expertise in the intricacies of the process."
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Industry Info
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When dealing with property damage caused by fire or water, it’s important to understand the difference between restoration and renovation.
The words “restoration” and “renovation” mean completely different things in the construction industry. Restoration is the cleaning and mitigation of further damage to a property—for example, a water restoration technician can extract water from the...
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Findings based on statistically reliable research from 37 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 37
Diamond Certified Qualification
Based on 37 customer surveys, we declare
Easton Construction Group, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1786
Continuously qualified since November 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Nancy A. Verified Customer Name
"They were so cordial. They took us on a tour and explained everything. They were timely. They did everything right. I was very impressed."
Research conducted by American Ratings Corporation. Ratings Methodology
Company Capabilities Table
Easton Construction Group, Inc.
1785 Vineyard Drive
Antioch , CA 94509
Antioch , CA 94509
(925) 338-1722
(510) 493-7966
(510) 493-7966
DCID9257576000
Mon – Fri: 8:30am – 5pm
24/7 Emergency Service
Serving Northern and Central California, including Alameda, Contra Costa, Marin, Merced, Napa, Sacramento, San Francisco, San Joaquin and San Mateo
Andrew Easton
22
20
EPA Certified, IICRC Certified
909197
Liability Insurance, Worker's Compensation
Associated Builders Safety Group (ABSG), East Bay Claims Association (EBCA), National Association of the Remodeling Industry (NARI)
2001
Full Service General and Electrical Contracting Services, Restoration, Reconstruction, Renovation and Remodeling
60
Commercial and Industrial Properties, Medical, Residential, Retail Centers
5-Year Warranty on Workmanship, Manufacturers' Warranties on Products
Survey Responses For
Easton Construction Group, Inc.
Easton Construction Group, Inc.: based on 37 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Nancy A. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality of work was just super, and it was great that they had a clean work area. It was wonderful. We were very pleased with everything."
"They were so cordial. They took us on a tour and explained everything. They were timely. They did everything right. I was very impressed."J.R.S. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very professional."
"They did wonderful work."Alexis A. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Impeccable service, the quality of their work, and they are very thorough and very conscientious."
"The prompt response to all of my questions, they were on top of everything. "Jackson K. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"A huge tree, 6 feet in diameter, fell on our house during a storm on a Sunday. Mr. Easton came within one hour of my call and began taking care of getting all aspects of the damage done. They coordinated and supervised the tree being removed so that it would not cause further damage. They worked with the other contractors and the insurance company. I would highly recommend them."
"Mr. Easton dealt with all of the aspects of every detail, from the contractors to the insurance company. He took time to explain everything throughout the process."Barbara M. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a good job, and they were on time."
"They were very friendly."Barbara S. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"When I first met them, I felt comfortable. I felt that they were trustworthy. I had no problem leaving them in my home. The service was just fabulous."
"They kept me in the loop as the project was going. I'm very happy that I found them."Christine Q. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Andrew Easton is wonderful to work with. He has great communication skills when it comes to explaining what to expect, and he takes a lot of pride in his work."
"Mr. Easton"Esteban R. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're very professional. They like to work with their customers. They listen to their customers, and they're on time."
"They listen to their customers."Frank C. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would like to say that they did an excellent work, they were very fast, and they were always on time. "
"I liked that they did an excellent work and that they were on time."Fred P. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Andrew is a good guy. He cares about the job. He is honest, and he is always right about most things."
"He's a good guy. He knows what he is doing. He's a good person. He has it together."Gloria C. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're very customer oriented. The quality of their work is unbelievable. It's nice when you find someone that you can trust in the industry."
"I like that they worked on a time frame. They followed through on the time frame as discussed. Their work is clean and high in quality. I was pretty satisfied with their work."Stephen L. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They offer a personal touch. He is detail oriented and very friendly. Their quality is good."
"Their service and quality, when we contacted them, Andrew came to our house personally to do all of the measurements. He was very detailed. He gives you exactly what you need. He gives you an exact estimate so there are no catches or surprises at the end. He is very reliable. He replies to your emails even during the night. He is very responsive. We like him."John D. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do quality work. They're efficient and reliable."
"They were on the spot with everything, as far as the job itself and price. They did everything that they quoted me for the exact price I was quoted. They did an excellent job. They completed the job a couple of days ahead of time. "Joyce K. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a very good job. They do what's expected of them."
"They did a good job. They do very well."Judy A. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very professional. The work site was always clean and organized. They kept you up to date with any problems they encountered. They did a great job. I was very happy with them."
"Management was always accessible. They responded to all of my issues immediately, within two hours."Judy W. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are the only contractor I've used that showed up on time and cleaned beautifully after themselves. They take pride in their work. They're just wonderful."
"The quality of their work, I never had any problems with them. They called when they were going to be late or let me know in advance if I expected something to be done at a certain time, and they couldn't meet the schedule. They were very professional."Kristin P. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were top-notch. They went above and beyond. They finished the job within a few days of our estimated completion time. I don't have anything but wonderful things to say about them. I wouldn't hesitate to use them again or refer them to anyone else who needs this kind of service."
"They were very thorough. They explained the whole process before they started, what we were to expect, and what needed to be done. This information was crucial for this kind of project. Everything was seamless."Zoe S. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Andrew, the owner, is hands on and punctual. He does a follow-up with all his crew, and he's here with his crew during the time of emergency."
"Their personality and the way they interacted with us"Randy F. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a great job. They arrived on the job on time. They were always on schedule, and they finished the job ahead of schedule. "
"They were upfront with me and kept me informed throughout the project. They worked with me and my insurance company."Mike B. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a great job. They were efficient."
"Their reliability, friendliness, and cleanliness"Paul M. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The one thing that struck me was how they did the texturing on our wall, it matched the wall perfectly. The quality of their work was really good."
"The quality of their work"Robin G. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I thought that, Andrew, the owner, was very honest and helpful. He helped us with what was best for us and the project. "
"Honesty and openness"Ronald N. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were trustworthy, courteous, and I enjoyed working with them."
"The quality of their work"Susan T. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They listened to my concerns, they were very thorough, and they did a quality job."
"I think it was Andrew's personality, he was easy to get along with. He really listened, and he didn't come off as a know-it-all."Tammy M. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are trustworthy and reliable. "
"The personal contact, and they were hands-on."Tiffany S. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were good, and they were professional."
"They were professional."Victor P. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are the place to go to for any type of remodeling, construction, or repair."
"Their professionalism during every stage of the project, they were excellent."Warren M. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"When you need them, they are there right away."
"The quality of their work"Grace H. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Andrew is always available. I got updates on what was going with the house. It was great."
"All of his employees were on the same page as far as the project. They knew how and where to move my furniture, and anyone I asked, could tell me the status of the house. They were careful with my furniture. They were nice and respectful. They worked really well with the insurance companies. "Alan W. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did good work. They were very responsive, good attitude."
"Very straightforward about explaining the work costs"Darrel H. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would tell people that I liked that they were always on time, and they kept me informed about their schedule."
"I liked that they were prompt and efficient."Helen W. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're professional."
"They are detail oriented. "Kathy M. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were good with communication."
"They were good at cleaning up."Laura D. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I would recommend them. I thought that they were very thorough."
"The way Andrew kept in contact with me"Mike M. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were prompt. The service was represented very well. They showed up on time. They were honest and straightforward. There were no hidden costs. It was easy to deal with Andrew and his crew."
"Their honesty, and they did a really good job. They were on top of everything."Fred Y. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I'm satisfied with them."
"I thought that they were skilled."Paul L. Verified Easton Construction Group, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Nice personal service"
"We were very pleased with Jose, one of his workers. The quality of his work, and how he went above and beyond a few times, he gives great customer service."
