Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
December 2014
We declare that Duncan Plumbing Ent., Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2213
(831) 708-8909

Scott Duncan, Owner

Duncan Plumbing Ent., Inc. provides a wide range of plumbing services for residential and commercial clients throughout Santa Cruz County. In addition to handling general plumbing work like drain clearing, fixture repairs and water heater installations, the company has the training and equipment to offer specialized services like radiant heating system repairs, sewer line inspections and repairs, and copper and PEX re-piping.

Owner Scott Duncan says Duncan Plumbing’s customer-oriented business approach has been a crucial aspect of its success. “From the time a customer calls us to the time we complete the job, their satisfaction is our number one priority. We fix problems in a timely and efficient manner, and we follow up after each service call to see how everything went. Our customers really appreciate how attentive we are to their needs.”

Duncan Plumbing is available 24/7 to handle plumbing emergencies, which Mr. Duncan says gives its customers an additional sense of security. “We understand that emergencies happen, whether it’s a burst pipe or broken hot water heater, so we do our best to make ourselves available to our customers. They know they can count on us to take care of them, no matter what plumbing problems they have.”

Company Philosophy

“We’re dedicated to providing prompt, courteous, professional plumbing services for the residences and businesses of Santa Cruz County. We pride ourselves on customer satisfaction and attention to detail, and we make sure all our technicians are up-to-date on the latest plumbing codes, technology, and repair techniques.”

Serving Santa Cruz County

Plumbing
Boiler & Radiant Heat Repair
Drain Cleaning & Rooter Service
Sewer Line Repair & Inspection
Water Heater Installation & Repair
Trenchless Sewer Replacement & Lining

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for plumbing companies that have earned the prestigious Diamond Certified award. For Duncan Plumbing Ent., Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: take a service-oriented approach on every job and emphasize quality throughout each phase of...

Frequently Asked Questions

Q: How much will it cost to fix my plumbing problem?
A: "It depends on a lot of factors, but once we come to your property and look at the problem, we’ll be able to give you an accurate quote. Often, plumbing problems have more than one possible solution, so by seeing your problem firsthand,...
Q: How soon can you get here?
A: "We’re usually able to come out either the same day or early the next day. However, the demand for plumbing service fluctuates during certain seasons, and that can affect our scheduling. "
Q: Do you charge for in-person estimates?
A: "If you’re within 20 minutes of our facility, we’re happy to come to your home or business during regular business hours at no cost. If you live further away, we may charge a travel fee, but other than that, it’s free....

Industry Info

If you’re a homeowner, don’t forget about the importance of regularly maintaining your water heater.
When it comes to maintaining a water heater, many people know it’s a good idea to flush the tank once a year to remove sediment buildup. However, according to Scott Duncan, owner of Duncan Plumbing Ent., Inc. in Santa Cruz, there’s...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
91%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Duncan Plumbing Ent., Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2213
Continuously qualified since December 2014.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Mike W. Verified Customer Name
"The gentleman who helped me seemed helpful and was very thorough. He provided the exact service I asked him to do and answered all of my questions. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Duncan Plumbing Ent., Inc.
(831) 708-8909
DCID8314761712

Sun – Sat: 8am – 9pm
Available by Phone 24/7

Serving Santa Cruz County

Scott Duncan, Owner
20
784642
Liability Insurance, Workers' Compensation
International Association of Plumbing and Mechanical Officials (IAPMO), Plumbing - Heating - Cooling Contractors Association (PHCC), Quality Service Contractors (QSC)
Plumbing, Boiler & Radiant Heat Repair, Drain Cleaning & Rooter Service, Sewer Line Repair & Inspection, Water Heater Installation & Repair, Trenchless Sewer Replacement & Lining
Santa Cruz Plumbing

Photo & Video Gallery

Survey Responses For

Duncan Plumbing Ent., Inc.

Duncan Plumbing Ent., Inc.: Average 8.9 out of 10 based on 150 unique customer surveys of customer satisfaction.
Mike W. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great to use. I would recommend them. "

"The gentleman who helped me seemed helpful and was very thorough. He provided the exact service I asked him to do and answered all of my questions. "

Maggie C. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used so many incompetent plumbers to fix this consistent plumbing issue in my house, and they finally fixed it. I would recommend them to anyone."

"They were on time. "

Jerry F. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they are great to give them a call for a bid. "

"The guys who came out were the best. "

Dennis C. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that I thought I knew the problem the guy was telling me otherwise and he proved this was the case. "

"The worker was persistent with his knowledge of the problem and was able to prove it. I appreciated it. I gave them a tip because he was so great."

James P. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I wasn't home when they came. My nephew was staying there. I would say they are competent. "

"They came right away. "

Holcomb C. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are an excellent, dependable, and reliable company."

"Their expertise, and they know what they are doing. They are honest and they always have come through immediately for us."

Joyce R. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They should try them."

"They are on time."

Burt O. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable, they came when they were supposed to, and they did good work."

"They did a good job."

Cristy N. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The guy is very friendly and I ended up getting the same guy twice. Having weekend availability was great."

"The guy is very friendly and I ended up getting the same guy twice. Having weekend availability was great."

Deb T. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They are very professional."

Susie K. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought his plumbers were confident and reliable."

"They got the job done."

Douglas L. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very personable, on time, and reliable"

"They are reliable."

Trisha H. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to deal with and they were good."

"The fact that it was quick and easy"

Helene W. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have used Duncan Plumbing since 2001 or 2002 and Scott is a great guy."

"They are professional and they do what they say they are going to do. They call you back and they show up on time."

Jeff S. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need any plumbing services, I would highly recommend Duncan Plumbing."

"They are very courteous, on time, and they do what they say they are going to do. They charge what they say they are going to charge, never more. Since the first time I have used Duncan Plumbing, I have never used another plumbing service. They have fixed anything I have ever needed the first time out."

Kory M. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were quick, professional, and they had everything that they needed on hand. "

"I tried to fix the lever on our toilet, which was super old, failed miserably, and Duncan fixed it within 5 minutes. "

Michael A. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very honest with their estimate, they gave me a good rundown of what needed to be repaired, and they did a very good job of communicating effectively with me."

"The owner was the one who came out on site and he and the staff member he had on site with him were very friendly guys."

Molly K. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very prompt and professional."

"They got it done and now I have working plumbing. "

Sam O. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I will skip that one."

"It seems like a family operation."

Shea N. Verified Duncan Plumbing Ent., Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was an after-hours call and they came out right away so that I could have water in the house. They got it fixed that night."

"The efficiency"