Diamond Certified Company Report

Dublin Creek Kennels, Inc.

Diamond Certified Company Report

Dublin Creek Kennels, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i

Mary H.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I appreciate the way they remember my dog when I call, even though we don't go very often. They always remember, or at least seem to remember, and I appreciate that. They seem to really care about the animal.

Their flexibility, I have a crazy schedule, and I would make and cancel reservations all the time. I even offered to pay anyway once, and they said it was no big deal and they were there for me.

Bruce C.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely board your loved one with them, because they will care for them.

Overall, I think it's a very clean facility, which is important when leaving your animal to understand sanitary procedures. I also like the care the staff shows. They're very caring and interested in my dog. They played with her, posted photos on Facebook, so you can see how they're doing. They really care about what they do and the clients.

John R.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

They took good care of my dog.

Read All 125 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Susan O’Reilly, Owner

Dublin Creek Kennels, Inc. provides short- and long-term boarding for all types of dogs and cats at its spacious facility in Dublin. The family-owned and operated company also offers dog training and grooming services, and it runs an adoption program called Dublin Creek Animal Foundation that finds homes for animals that have been rescued from overcrowded shelters.

Owner Susan O’Reilly credits much of Dublin Creek Kennels’ success to its dedicated, compassionate employees. “Everyone who works here truly loves animals and is committed to caring for our clients’ pets,” she says. “We don’t just train our staff members to cater to specialized diets and medical needs—we also encourage them to foster a positive, loving environment for the animals.” 

Dublin Creek Kennels’ facility features both indoor and outdoor runs—the indoor building is attended 24 hours a day and climate-controlled to maximize comfort for its animal boarders, and the outdoor area includes a large yard and waterpark so dogs can play at their leisure. “A lot of kennels don’t have indoor/outdoor runs, but we believe that’s important for making sure the animals are as comfortable as possible,” says Ms. O’Reilly. “Whether they want to relax inside or socialize outside, we can accommodate.”

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dublin Creek Kennels, Inc.

COMPANY CONTACT
Locations

Contra Costa County
Alameda County
Oakland
Concord
Fremont
Richmond
Antioch
Hayward
Berkeley
Walnut Creek
Pittsburg

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SERVICES PERFORMED

Dog & Cat Boarding
Grooming
Dog Training
Day Care
Adoptions

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dublin Creek Kennels, Inc.

Company Profile

Dublin Creek Kennels, Inc. provides short- and long-term boarding for all types of dogs and cats at its spacious facility in Dublin. The family-owned and operated company also offers dog training and grooming services, and it runs an adoption program called Dublin Creek Animal Foundation that finds homes for animals that have been rescued from overcrowded shelters.

Owner Susan O’Reilly credits much of Dublin Creek Kennels’ success to its dedicated, compassionate employees. “Everyone who works here truly loves animals and is committed to caring for our clients’ pets,” she says. “We don’t just train our staff members to cater to specialized diets and medical needs—we also encourage them to foster a positive, loving environment for the animals.” 

Dublin Creek Kennels’ facility features both indoor and outdoor runs—the indoor building is attended 24 hours a day and climate-controlled to maximize comfort for its animal boarders, and the outdoor area includes a large yard and waterpark so dogs can play at their leisure. “A lot of kennels don’t have indoor/outdoor runs, but we believe that’s important for making sure the animals are as comfortable as possible,” says Ms. O’Reilly. “Whether they want to relax inside or socialize outside, we can accommodate.”

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Company Philosophy

"We treat the dogs and cats that come to our facility like they're our own pets, and we do whatever it takes to make sure they feel safe and secure. Our goal is to give each animal the love and attention they require in the absence of their owner."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pet boarding companies that have earned the prestigious Diamond Certified award. For Dublin Creek Kennels, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: treat every animal that comes to its facility with compassion and pay close attention to their health and well-being. “Everyone who works here is passionate about animal care, and that’s what keeps our customers happy,” says owner Susan O’Reilly. “We truly love what we do, and we have the experience and training to make sure every dog and cat receives the best possible care.”

Dublin Creek Kennels has been providing short- and long-term boarding for all types of dogs and cats at its spacious facility in Dublin since 1996. The family-owned and operated company also trains and grooms dogs, and it runs an adoption program called Dublin Creek Animal Foundation that rehomes animals that have been rescued from shelters.

Unlike less experienced pet boarding companies that undervalue the importance of staying in contact with their customers, Dublin Creek Kennels makes sure every client is well-informed of their pet’s status while they’re away. “We understand that it can be difficult to leave a pet in someone else’s care, so we always let our customers know what’s going on with their dogs and cats,” says Ms. O’Reilly. “We take photos of the dogs throughout the day and post them on Facebook, and we immediately notify the owners of any changes in health or demeanor so they can stay up-to-date on how their pets are doing.”

To further differentiate itself from its competition, Dublin Creek Kennels offers a variety of amenities that are designed to keep animals happy and healthy while they’re being boarded, including an onsite water park and temperature-controlled runs with indoor-outdoor access. “Whether our customers’ pets are in their runs, outside playing, or being trained or groomed, they’re receiving high-quality treatment,” says Ms. O’Reilly. “Our goal is to create a positive, loving, fun atmosphere for every animal.”

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Industry Info

Some people mistakenly think kennels have always been cold, stark warehouses full of lonely dogs, but those days are long gone. In fact, today’s kennels are welcoming havens for loved family pets. “Simply put, your dog should love going to its kennel, so if they don’t love it, it’s a good sign that you need to find another one,” says Susan O’Reilly, owner of Dublin Creek Kennels, Inc. in Dublin. “It should be a good experience for everyone involved.”

Ms. O’Reilly says modern kennels are more effective because humans have a more complete understanding of dog behavior. “Kennel owners are aware of what makes dogs comfortable and happy. We read body language and know how to meet each dog’s needs. That’s especially true for dogs that are nervous. Kennel staff members must be able to read body language and understand how each dog feels. When a dog first arrives at a kennel, it’s important to take it slowly so they don’t feel pressure. They’ll feel at home sooner if the staff is friendly but not overwhelmingly so.”

What else should you look for?
If you’re interested in a particular kennel, request a tour. Ask yourself: Are the people welcoming? Do I feel comfortable? “You should look for kennels that are willing to show you their entire facility and give you enough information to make a decision,” says Ms. O’Reilly. While some kennels offer tours at any time, others have set tour hours or appointments so they can make sure a staff member is available to spend time with you and answer your questions.

Is the kennel clean? Does it smell reasonably good? Is there fresh air and outdoor access? Are the sleeping areas private and sheltered from other animals? Dogs are pack animals and usually like being in a group, but many also prefer a den-like space where they can feel secure.

“When you’re choosing a kennel, safety should always come first,” adds Ms. O’Reilly. “That means all the dogs should be fully vaccinated, and the staff should understand dog behavior and health.” Having a veterinary technician on staff is also a plus, as it demonstrates a commitment to keeping the animals healthy and happy.

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Frequently Asked Questions

Q: Do dogs play together at your facility?

A: No, and that’s why many of our clients come here. Even if a dog is friendly, it might not have the social skills to interact with other dogs, which can cause some safety concerns. We exercise our dogs individually, and there’s always a staff member with them in the yard so they aren’t alone.

Q: Will my dog have indoor-outdoor access?

A: Yes, every dog has an indoor-outdoor run, so they can go in and out as they please. When it’s warm outside, they can go in and out all night.

Q: Can you give my dog its medication?

A: Yes, we can administer pills, creams, eye and ear drops, and other types of medication. We can even give daily allergy shots, and we’re good at giving pills to picky dogs.

Q: Can you feed my dog its own food?

A: Yes, you can leave food and feeding instructions so we can make sure your dog is on the same schedule as it would be at home. We can give treats, but we ask that you either bring your own or tell us it’s OK to use ours.

Q: How can you allay my fears if I’m nervous about leaving my dog?

A: It comes down to making you feel comfortable. We’ll give you a tour of our kennels so you can see where your dog will be staying, and we’ll answer any questions you have.

Q: Does my dog need up-to-date vaccinations in order to stay with you?

A: Yes. We want our clients to feel safe knowing that the dog sitting next to theirs is vaccinated. We realize that some dogs can’t be vaccinated due to medical issues, so we do allow for those circumstances if a veterinarian informs us beforehand.

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SELECTED PHOTOS FROM Dublin Creek Kennels, Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Susan O'Reilly

Expert CONTRIBUTOR PROFILE
  • Susan O’Reilly is a 32-year veteran of the pet care industry and owner of Dublin Creek Kennels, Inc., a Diamond Certified company. She can be reached at (510) 221-6358 or by email.

Susan O’Reilly: Leader of the Pack

By James Florence, Diamond Certified Resource Reporter

DUBLIN — Having exhibited a fondness for animals early in life, it’s no surprise that Susan O’Reilly went on to make a career of caring for other people’s pets. “From a young age, I knew I wanted to work with animals,” she says. “My first job after high school was at a local kennel, and from there I started working for a veterinarian and became a vet tech. Later, I managed a large boarding kennel for 10 years, so when the opportunity arose to purchase one, I was more than ready.”

Today, as owner of Dublin Creek Kennels, Inc., Susan says she enjoys interacting with both her human and animal clients. “I love working with and getting to know our clients and their pets. I’m also very interested in dog behavior, so I like helping people manage behavioral issues with their dogs.”

Originally from Ontario, Canada, Susan resides today in Dublin, where she appreciates all that the Bay Area has to offer. “In addition to being a short drive from all the stores and businesses you could need, you’re within a few hours of all the nature you could want, whether the mountains or the ocean. There’s just an unlimited amount of things to do here, and it’s so beautiful.”

Outside of work, Susan further exhibits her interest in animals, only on a more competitive level. “I have five standard Dachshunds, one of whom competes nationally as a show dog,” she explains. “His show name is ‘Grand Champion Dublin’s Black Ice,’ but at home, I just call him Slick. He’s been the number one male Dachshund in the United States for two years running.” Susan also retains an active involvement in her local business community. “I’m on the board of directors for the Dublin Chamber of Commerce, and I really enjoy getting to know other local business owners, networking and putting on events.” Additionally, Susan likes to travel, follow the San Francisco Giants (“I never miss a game.”) and spend quality time with her adult son, David.

Susan’s professional philosophy is simple: Make sure you have a passion for your livelihood. “If you’re not passionate about what you do, it’s pretty unlikely that you’re going to do it well,” she says. “After all, it’s hard to do something for your whole life if you don’t love it, whether in your career or personal life.” Susan also believes that one of a business owner’s most vital tools is a listening ear. “Listening is huge, particularly when someone has a complaint or is unhappy about something,” she explains. “In those situations, you have to leave your ego out of the equation and try to see things from the customer’s perspective.”

When asked the first thing she’d do if she could retire tomorrow, Susan says she would devote more time toward animal rescue. “We have a rescue here called Dublin Creek Animal Foundation—we go to the local animal shelters and pick up unwanted dogs and cats on the day they’re scheduled to be put down,” she explains. “We bring the animals to our facility, train them, bring them back to health and get them adopted. Animal rescue is a big passion of mine, so if I were to retire, I’d definitely focus more on that.” In addition to her altruistic endeavors, Susan says she’d like to do some more traveling. “One of my dreams is to visit every baseball park in the U.S., as well as the Baseball Hall of Fame, so hopefully I can make that happen one day.”

Ask Me Anything!

Q: What was the name of your first pet?
A: Popcorn. He was a cute little mixed-breed Spaniel.

Q: What are your favorite television shows?
A: “Bar Rescue” and “Law & Order.”

Q: What’s your favorite local restaurant?
A: Amici’s East Coast Pizzeria in Dublin.

Q: What do you like on your pizza?
A: It depends on my mood. Two of my favorite styles are gourmet veggie and margherita.

Q: If you could travel anywhere in the world, where would you go?
A: I would probably go back to Ireland. I love it so much that I could actually see myself moving there.

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Expert articles
  • How To Choose A Quality Pet Kennel

    DUBLIN — When selecting a kennel for your dog or cat, there are a few steps you should take to ensure a positive experience for your pet. First, ask around: In addition to getting recommendations from friends, relatives and acquaintances, call the veterinary hospitals in your area. Veterinarians hear the good and bad about kennels from their clients, so they should be able to steer you in the right direction. Once you’ve consulted several sources, take the top three kennels you’ve heard about and visit their websites. Look at the scope of services each provides and see if they meet your pet’s needs.

    The next step is to personally visit the kennels you’re considering. During your visit, be on the lookout for indicators of quality. Is the facility clean? Do the dogs look happy? Do they all have beds? In addition to observing the animals, you should observe the employees. Do they have a friendly demeanor? Are they knowledgeable? While you’re there, ask as many questions as you can about the facility and its practices.

    In the end, your decision will likely come down to a gut feeling, but if you’ve done your homework, you’ll feel more confident about your choice.

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Expert video tip

Video: How to Find a Quality Kennel

Complete Video Transcription:

DUBLIN — Host, Sarah Rutan: To ensure a positive boarding experience for your pet, there are a few things you should look for when browsing local kennels. Today we’re in Dublin with Diamond Certified Expert Contributor Susan O’Reilly of Dublin Creek Kennels to learn more.

Diamond Certified Expert Contributor, Susan O’Reilly: If you’re looking for a Kennel, looking for a place to board your dog while you go on vacation or taking a business trip, and you’re not sure how to go about finding a good one, here’s some tips for you. First of all, call as many vets in the area as you can. Veterinarians hear all the good and all the bad about kennels, so they should have some good ideas for you. Ask them why they recommend the place, because that could help you as well. Then take the top three names you get and go to their website. Check it out. Does it look professional? Does it provide the services that your dog requires?

I would ask friends and neighbors and relatives that have dogs. Ask them where they take their dog when they go on vacation. That could be a real good tip for you too. Then take a tour of the kennels, the places people have recommended to you. Take a tour. And what you want to look for is that it’s clean, that the dogs look happy, that when you’re looking at the dogs do they all have beds to lay on? And then how are the employees? Are they knowledgeable? Are they educated? Ask as many questions as you can. Are they warm and friendly? Would you feel comfortable having them watch your dog?

Check, make sure the place is heated and air conditioned. Many places are not so it’s important to make sure that it is climate controlled. Ask where the dogs go in bad weather. Can they still go out and play if it’s raining? If it is raining, where do they stay? You want to go on your gut feeling, but if you really do your homework, then whatever place you pick, you’ll feel good about it.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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Dublin Creek Kennels, Inc. WEBSITE AND EXTERNAL FEED
  • Dublin Creek Kennels, Inc. SOCIAL MEDIA FEEDS
Diamond Certified RATINGS ON Dublin Creek Kennels, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 125 VERIFIED CUSTOMERS i
Dublin Creek Kennels, Inc. : Average 9.5 out of 10 based on 125 unique customer surveys of customer satisfaction.

Mary H.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

1 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I appreciate the way they remember my dog when I call, even though we don't go very often. They always remember, or at least seem to remember, and I appreciate that. They seem to really care about the animal.

Their flexibility, I have a crazy schedule, and I would make and cancel reservations all the time. I even offered to pay anyway once, and they said it was no big deal and they were there for me.

Bruce C.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

2 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Definitely board your loved one with them, because they will care for them.

Overall, I think it's a very clean facility, which is important when leaving your animal to understand sanitary procedures. I also like the care the staff shows. They're very caring and interested in my dog. They played with her, posted photos on Facebook, so you can see how they're doing. They really care about what they do and the clients.

John R.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

3 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I highly recommend them.

They took good care of my dog.

Steve S.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

4 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Our dog who has passed was there a few times, and he was treated well. We especially liked the fact that they would send pictures daily of how the dog was doing, and they kept in contact.

Our dog who has passed was there a few times, and he was treated well. We especially liked the fact that they would send pictures daily of how the dog was doing, and they kept in contact.

Denise H.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

5 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

If they have a pet and they need to go out of town, take them there.

Just everything, it was a very good experience.

Shellie W.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

6 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They treat the dogs well. It's a very clean facility.

They seem to care about the animals a lot.

Rena S.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

7 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have told people that they're friendly. I felt confident, and it's a really nice setting.

The people

Phyllis S.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

8 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I have referred several people there.

They treat the animals well. The pens are clean, and they seem to take time with the animals.

Angel M.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

9 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you want to board your dogs, it's the place to go. They do a really good job of taking care of them.

The area they are in, they took them out to the running area everyday, and they just take good care of the dogs there.

Nicole P.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

10 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you have an aggressive dog, they can take care of it.

Because I have an aggressive dog, they were willing to take her, take great care that she get outside time without being around other dogs, and they took time for her to warm up to them. I was completely satisfied.

Eric L.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

11 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

That they were awesome and took great care of both my dogs

They were friendly and easy to work with.

Amy S.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

12 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's complete and all-inclusive. They do a good job.

I feel our dog was 100% taken care of.

Hal F.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

13 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very nice folks, very clean kennels, and they take good care of the dogs.

The ease in leaving the dog there and their proximity to our location

Veronica N.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

14 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very convenient, the early drop-off was great, and they're very flexible about when I can pick them up. Overall, they're very accommodating.

Being able to drop my pet off in the morning and pick them up in the evening when I have the time

Chris M.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

15 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very clean and thoughtful.

They were really thoughtful.

Deborah S.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

16 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very conviently located, they're very nice, and the facitiy is very nice.

I didn't really see the inside, but I do like how they don't charge you full price per dog.

Janette M.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

17 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

It's really clean and appears to be very well-run.

There's no smell, the animals seem well taken care of, and it's really clean.

Abigail K.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

18 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think it's a great location. I don't think there's anything else. Price wise, it's very reasonable and it is an easy way of keeping your pets safe when you travel away.

They were helpful. One of the pets was not up to date on their shots, and they recommended a doctor to get those done.

Jill T.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

19 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

My dog came back very happy.

They're very clean and friendly.

Arlene H.

VERIFIED Dublin Creek Kennels, Inc. CUSTOMER

20 of 125

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have a very clean facility, they are friendly, and they love animals.

They love animals.

Read All 125 Survey Responses at Ratings View