Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
May 2015
We declare that Dublin Creek Kennels, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2260
(510) 221-6358
(925) 386-6905
6570 Donlon Way
Dublin, CA 94568
Owner Susan O’Reilly

Dublin Creek Kennels, Inc. provides short- and long-term boarding for all types of dogs and cats at its spacious facility in Dublin. The family-owned and operated company also offers dog training and grooming services, and it runs an adoption program called Dublin Creek Animal Foundation that finds homes for animals that have been rescued from overcrowded shelters.

Owner Susan O’Reilly credits much of Dublin Creek Kennels’ success to its dedicated, compassionate employees. “Everyone who works here truly loves animals and is committed to caring for our clients’ pets,” she says. “We don’t just train our staff members to cater to specialized diets and medical needs—we also encourage them to foster a positive, loving environment for the animals.” 

Dublin Creek Kennels’ facility features both indoor and outdoor runs—the indoor building is attended 24 hours a day and climate-controlled to maximize comfort for its animal boarders, and the outdoor area includes a large yard and waterpark so dogs can play at their leisure. “A lot of kennels don’t have indoor/outdoor runs, but we believe that’s important for making sure the animals are as comfortable as possible,” says Ms. O’Reilly. “Whether they want to relax inside or socialize outside, we can accommodate.”

Company Philosophy

“We treat the dogs and cats that come to our facility like they’re our own pets, and we do whatever it takes to make sure they feel safe and secure. Our goal is to give each animal the love and attention they require in the absence of their owner.”

Serving Contra Costa and Alameda Counties including Oakland, Concord, Fremont, Richmond, Antioch, Hayward, Berkeley, Walnut Creek and Pittsburg.

Dog & Cat Boarding
Grooming
Dog Training
Day Care
Adoptions

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pet boarding companies that have earned the prestigious Diamond Certified award. For Dublin Creek Kennels, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: treat every animal that comes to its facility with compassion and pay close attention to...

Frequently Asked Questions

Q: Do dogs play together at your facility?
A: "No, and that’s why many of our clients come here. Even if a dog is friendly, it might not have the social skills to interact with other dogs, which can cause some safety concerns. We exercise our dogs individually, and there’s al...
Q: Will my dog have indoor-outdoor access?
A: "Yes, every dog has an indoor-outdoor run, so they can go in and out as they please. When it’s warm outside, they can go in and out all night. "
Q: Can you give my dog its medication?
A: "Yes, we can administer pills, creams, eye and ear drops, and other types of medication. We can even give daily allergy shots, and we’re good at giving pills to picky dogs. "

Map

Javascript is required to view this map.

Industry Info

If you’re going on vacation and need someone to care for your pet, consider a professional kennel.
Some people mistakenly think kennels have always been cold, stark warehouses full of lonely dogs, but those days are long gone. In fact, today’s kennels are welcoming havens for loved family pets. “Simply put, your dog should love going...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Dublin Creek Kennels, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2260
Continuously qualified since May 2015.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Arlene H. Verified Customer Name
"They love animals."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Dublin Creek Kennels, Inc.
6570 Donlon Way
Dublin, CA 94568
(510) 221-6358
(925) 386-6905
DCID9258285355

Mon, Tue, Thu, Fri: 8am – 6pm
Wed: 8am – 1pm
Sat: 9am – 1pm
Closed Sundays and Holiday Weekends

Serving Contra Costa and Alameda Counties including Oakland, Concord, Fremont, Richmond, Antioch, Hayward, Berkeley, Walnut Creek and Pittsburg.

Susan O'Reilly, Owner
30
12
Liability Insurance, Workers' Compensation
Dublin Chamber of Commerce
1996
Dog & Cat Boarding, Grooming, Dog Training, Day Care, Adoptions
8,000
Pet Owners

Photo & Video Gallery

Survey Responses For

Dublin Creek Kennels, Inc.

Dublin Creek Kennels, Inc.: Average 9.4 out of 10 based on 100 unique customer surveys of customer satisfaction.
Arlene H. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very clean facility, they are friendly, and they love animals."

"They love animals."

Sharon K. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's clean and friendly. I feel like my cat is well looked after."

"Clean and friendly"

Adam K. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've suggested to some of my family members that they should try out their services. They take really good care of the pets, and I can tell they truly love what they do. They remember my cat whenever I go there, which is so nice."

"I appreciate the quality of care they give all of the animals."

Ping J. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They give the cats very personal attention, and the facility is really nice. We evaluated a few kennels in the area, and Dublin Creek is very clean and comfortable. The cats seem entertained. We aren't very easily satisfied, but we were really happy with this place."

"We liked the facility, and the staff seems trustworthy."

Alicia P. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're friendly, caring, and you don't have to worry when they're there."

"I like that they're so friendly and caring."

Amy B. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My dog loves them, and they love my dog."

"They are caring and loving."

Angie M. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy, and I can trust that they are taking care of my animals. I am actually going to use them again soon. They are also very close, so it is very convenient for me."

"They're close by and very accessible. All of the people there were very, very nice. They took the time to give me a tour and explain the different kennel options. I liked that, and I liked looking at the pets on Facebook."

Anthony H. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a marvelous operation."

"I like the staff. They're just wonderful."

Susan H. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would highly recommend them."

"I like the fact that their dog areas are large, and they have a place to run."

Bridget J. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When my dog goes there, it's like going to grandma's house. They take care of him, and he's a very picky dog. I like seeing the pictures of him on Facebook and knowing that he's happy and having a good time."

"I like the staff and I like the fact that while were on vacation, we can see updates of our dog and see how he's doing."

Christina B. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very nice facility, they care for the animals, and they are very reliable."

"I like that I feel comfortable leaving my animal there, and I like how reliable they are."

Christine S. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everything was outstanding, and the care for my pet was outstanding."

"How much they cared about the animals"

Chuck W. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They truly care about the animals."

"I felt very comfortable leaving our animals there. I felt that they would be very well taken care of."

Cindi W. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's the only place I will take my pets to. They have great ownership, great staff, and great facilities."

"They have great ownership, great staff, and great facilities."

Craig D. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"How much they take care of the pets and love them while they are there in their care"

"I would give them a "10+". I like the staff and how friendly they are."

Danita K. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"My dog comes back alive and healthy."

David C. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really good. They take care of your pets, and they treat them like they're their own."

"I like that they had an awesome cat play area."

Irene K. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The place was spotless."

"The staff seemed to be knowledgeable about the animals. We keep going back there all of the time."

Dirk W. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would go myself if I could. They are the best."

"They are professional, they care, and they are the best."

Don S. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them, they're friendly, the kennel is clean, and they will take care of your pet very lovingly."

"The service is great. We use them all of the time."