Independently Rated Highest in Quality
T h i r d
Consecutive Year
Originally Earned:
May 2015
We declare that Dublin Creek Kennels, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2260
(510) 221-6358
(925) 386-6905
6570 Donlon Way
Dublin, CA 94568
Owner Susan O’Reilly

Dublin Creek Kennels, Inc. provides short- and long-term boarding for all types of dogs and cats at its spacious facility in Dublin. The family-owned and operated company also offers dog training and grooming services, and it runs an adoption program called Dublin Creek Animal Foundation that finds homes for animals that have been rescued from overcrowded shelters.

Owner Susan O’Reilly credits much of Dublin Creek Kennels’ success to its dedicated, compassionate employees. “Everyone who works here truly loves animals and is committed to caring for our clients’ pets,” she says. “We don’t just train our staff members to cater to specialized diets and medical needs—we also encourage them to foster a positive, loving environment for the animals.” 

Dublin Creek Kennels’ facility features both indoor and outdoor runs—the indoor building is attended 24 hours a day and climate-controlled to maximize comfort for its animal boarders, and the outdoor area includes a large yard and waterpark so dogs can play at their leisure. “A lot of kennels don’t have indoor/outdoor runs, but we believe that’s important for making sure the animals are as comfortable as possible,” says Ms. O’Reilly. “Whether they want to relax inside or socialize outside, we can accommodate.”

Company Philosophy

“We treat the dogs and cats that come to our facility like they’re our own pets, and we do whatever it takes to make sure they feel safe and secure. Our goal is to give each animal the love and attention they require in the absence of their owner.”

Serving Contra Costa and Alameda Counties including Oakland, Concord, Fremont, Richmond, Antioch, Hayward, Berkeley, Walnut Creek and Pittsburg.

Dog & Cat Boarding
Grooming
Dog Training
Day Care
Adoptions

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for pet boarding companies that have earned the prestigious Diamond Certified award. For Dublin Creek Kennels, Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: treat every animal that comes to its facility with compassion and pay close attention to...

Frequently Asked Questions

Q: Do dogs play together at your facility?
A: "No, and that’s why many of our clients come here. Even if a dog is friendly, it might not have the social skills to interact with other dogs, which can cause some safety concerns. We exercise our dogs individually, and there’s al...
Q: Will my dog have indoor-outdoor access?
A: "Yes, every dog has an indoor-outdoor run, so they can go in and out as they please. When it’s warm outside, they can go in and out all night. "
Q: Can you give my dog its medication?
A: "Yes, we can administer pills, creams, eye and ear drops, and other types of medication. We can even give daily allergy shots, and we’re good at giving pills to picky dogs. "

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Industry Info

If you’re going on vacation and need someone to care for your pet, consider a professional kennel.
Some people mistakenly think kennels have always been cold, stark warehouses full of lonely dogs, but those days are long gone. In fact, today’s kennels are welcoming havens for loved family pets. “Simply put, your dog should love going...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
Dublin Creek Kennels, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2260
Continuously qualified since May 2015.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Mary H. Verified Customer Name
"Their flexibility, I have a crazy schedule, and I would make and cancel reservations all the time. I even offered to pay anyway once, and they said it was no big deal and they were there for me."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Dublin Creek Kennels, Inc.
6570 Donlon Way
Dublin, CA 94568
(510) 221-6358
(925) 386-6905
DCID9258285355

Mon, Tue, Thu, Fri: 8am – 6pm
Wed: 8am – 1pm
Sat: 9am – 1pm
Closed Sundays and Holiday Weekends

Serving Contra Costa and Alameda Counties including Oakland, Concord, Fremont, Richmond, Antioch, Hayward, Berkeley, Walnut Creek and Pittsburg.

Susan O'Reilly, Owner
30
12
Liability Insurance, Workers' Compensation
Dublin Chamber of Commerce
1996
Dog & Cat Boarding, Grooming, Dog Training, Day Care, Adoptions
8,000
Pet Owners

Photo & Video Gallery

Survey Responses For

Dublin Creek Kennels, Inc.

Dublin Creek Kennels, Inc.: Average 9.5 out of 10 based on 125 unique customer surveys of customer satisfaction.
Mary H. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I appreciate the way they remember my dog when I call, even though we don't go very often. They always remember, or at least seem to remember, and I appreciate that. They seem to really care about the animal. "

"Their flexibility, I have a crazy schedule, and I would make and cancel reservations all the time. I even offered to pay anyway once, and they said it was no big deal and they were there for me."

Bruce C. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Definitely board your loved one with them, because they will care for them."

"Overall, I think it's a very clean facility, which is important when leaving your animal to understand sanitary procedures. I also like the care the staff shows. They're very caring and interested in my dog. They played with her, posted photos on Facebook, so you can see how they're doing. They really care about what they do and the clients."

John R. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I highly recommend them."

"They took good care of my dog."

Steve S. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Our dog who has passed was there a few times, and he was treated well. We especially liked the fact that they would send pictures daily of how the dog was doing, and they kept in contact."

"Our dog who has passed was there a few times, and he was treated well. We especially liked the fact that they would send pictures daily of how the dog was doing, and they kept in contact."

Denise H. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they have a pet and they need to go out of town, take them there."

"Just everything, it was a very good experience."

Shellie W. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They treat the dogs well. It's a very clean facility."

"They seem to care about the animals a lot."

Rena S. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have told people that they're friendly. I felt confident, and it's a really nice setting."

"The people"

Phyllis S. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have referred several people there."

"They treat the animals well. The pens are clean, and they seem to take time with the animals."

Angel M. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you want to board your dogs, it's the place to go. They do a really good job of taking care of them. "

"The area they are in, they took them out to the running area everyday, and they just take good care of the dogs there."

Nicole P. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have an aggressive dog, they can take care of it."

"Because I have an aggressive dog, they were willing to take her, take great care that she get outside time without being around other dogs, and they took time for her to warm up to them. I was completely satisfied."

Eric L. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they were awesome and took great care of both my dogs"

"They were friendly and easy to work with."

Amy S. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's complete and all-inclusive. They do a good job."

"I feel our dog was 100% taken care of."

Hal F. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very nice folks, very clean kennels, and they take good care of the dogs."

"The ease in leaving the dog there and their proximity to our location"

Veronica N. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very convenient, the early drop-off was great, and they're very flexible about when I can pick them up. Overall, they're very accommodating."

"Being able to drop my pet off in the morning and pick them up in the evening when I have the time"

Chris M. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very clean and thoughtful."

"They were really thoughtful."

Deborah S. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very conviently located, they're very nice, and the facitiy is very nice."

"I didn't really see the inside, but I do like how they don't charge you full price per dog."

Janette M. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's really clean and appears to be very well-run."

"There's no smell, the animals seem well taken care of, and it's really clean."

Abigail K. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think it's a great location. I don't think there's anything else. Price wise, it's very reasonable and it is an easy way of keeping your pets safe when you travel away. "

"They were helpful. One of the pets was not up to date on their shots, and they recommended a doctor to get those done."

Jill T. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My dog came back very happy."

"They're very clean and friendly."

Arlene H. Verified Dublin Creek Kennels, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a very clean facility, they are friendly, and they love animals."

"They love animals."