Diamond Certified Company Report

Dublin Car Tek

Diamond Certified Company Report

Dublin Car Tek

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 415 VERIFIED CUSTOMERS i

Michael P.

VERIFIED Dublin Car Tek CUSTOMER

1 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were recommended to me by a competitor because of their quality of service.

They solved my issue and pointed out some other issues that needed to be resolved in the future without adding any extra pressure to buy the other services that day.

Cheryl J.

VERIFIED Dublin Car Tek CUSTOMER

2 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked that their mechanics are honest, they don't ever do work that isn't necessary, and they're really good about giving me information when I go in and have my car serviced.

Their customer service, especially as a woman going in, because women are taken advantage of a lot and I don't feel that that occurs when I'm there. They're very conscientious.

Fran B.

VERIFIED Dublin Car Tek CUSTOMER

3 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them and they are dependable. Their prices are fair and I feel comfortable leaving my car there.

They are always very fair and offer agreeable prices. The waiting room is nice and clean, with magazines and comfortable chairs. I really like them.

Read All 415 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Tim Johnson, Owner

Dublin Car Tek is a Dublin-based general repair shop that works on foreign and domestic vehicles for Alameda and Contra Costa County motorists. The company’s services range from oil changes and engine and transmission repairs to tune-ups, smog inspections, and brake and tire replacements. It also provides repair and maintenance services for heavy duty truck fleets and RVs.

Owner and long-time Bay Area resident Tim Johnson has more than 35 years of experience owning and operating automotive repair shops. Mr. Johnson considers Dublin Car Tek a family business and thinks of his customers as part of that family. “Many of our clients are long-time, second-generation customers who depend on us for all their automotive needs,” he says.

Dublin Car Tek uses factory-designated equipment to accurately diagnose and repair customers’ vehicles. All its mechanics are ASE Certified and undergo continuous training to keep updated on industry advancements, and Mr. Johnson is both an ASE Master Technician and a licensed Smog Technician.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Dublin Car Tek

Locations

Contra Costa County
Alameda County
Concord
Richmond
Antioch
Danville
Walnut Creek
Oakland
Berkeley
Fremont
Hayward

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SERVICES PERFORMED

A/C
Brakes
Smog Checks
Transmissions
Tune-ups
Heavy Duty Fleet Services
Tires
Batteries
Radiators
Factory Recommended Service

BRANDS Supported
  • Motorcraft

  • ACDelco

  • Mercedes-Benz

  • Chevron

  • Mobile 1

  • Valvoline

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Dublin Car Tek

Company Profile

Dublin Car Tek is a Dublin-based general repair shop that works on foreign and domestic vehicles for Alameda and Contra Costa County motorists. The company’s services range from oil changes and engine and transmission repairs to tune-ups, smog inspections, and brake and tire replacements. It also provides repair and maintenance services for heavy duty truck fleets and RVs.

Owner and long-time Bay Area resident Tim Johnson has more than 35 years of experience owning and operating automotive repair shops. Mr. Johnson considers Dublin Car Tek a family business and thinks of his customers as part of that family. “Many of our clients are long-time, second-generation customers who depend on us for all their automotive needs,” he says.

Dublin Car Tek uses factory-designated equipment to accurately diagnose and repair customers’ vehicles. All its mechanics are ASE Certified and undergo continuous training to keep updated on industry advancements, and Mr. Johnson is both an ASE Master Technician and a licensed Smog Technician.

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Company Philosophy

"We take an old-fashioned approach to dealing with customers–we're honest, fair and take the time to listen to their concerns. We're in this business to serve their automotive needs, and that process begins with excellent customer service. Anybody can perform good repairs, but we strive to be a truly great company by standing behind our work, quickly remedying any problems, and offering incomparable service that makes our customers want to return again and again."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Dublin Car Tek, the key to achieving and maintaining high levels of customer satisfaction is building personal, long-term relationships with its clientele, which it accomplishes by always putting their needs first and promoting open communication in every aspect of its operations. “Our shop has an open floor plan, so customers can talk directly to the technicians who are working on their cars,” explains owner Tim Johnson. “That lets them know their repairs are being done correctly, which makes them more comfortable with the entire process.”

Dublin Car Tek has been repairing all types of foreign and domestic vehicles at its Dublin facility since 1999, handling everything from oil changes and engine/transmission repairs to tune-ups, smog inspections, and brake and tire replacements. The company also provides repair and maintenance services for heavy duty truck fleets and RVs.

Unlike less experienced auto repair companies that take a hands-off approach to quality control, Dublin Car Tek performs a comprehensive series of procedures that are designed to ensure each car’s repairs are of the highest possible quality before it leaves the shop. “We road test every vehicle before we work on it so we can hear and feel the problem, and we road test it again after the repairs are done so we can confirm the problem has been solved,” explains Mr. Johnson. “Our customers really benefit from this type of hands-on experience.”

Another distinguishing feature of Dublin Car Tek is its use of specialty tire equipment, including a spin balancer and state-of-the-art tire changer that enable its technicians to provide tire pressure monitoring system (TPMS) repairs. “Most people don’t realize that each tire has a sensor that’s hooked up to the valve stem to alert them if their tire pressure is low,” says Mr. Johnson. “Shops need certified equipment and sensors in order to repair these problems, and that’s where we set ourselves apart.”

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Industry Info

Factory-recommended maintenance is one of the easiest and least expensive ways to maintain your vehicle. Routine maintenance checks not only enable your mechanic to find small problems and repair them before they become major problems, they also provide a baseline so you’ll know what to look for to prevent future issues.
Most auto repair shops will provide you with a list of factory-recommended services that are specific to your vehicle’s make, model and year. These preventative maintenance services usually include oil changes; engine, transmission, brake and steering checks; and heating, cooling and starting system tests. In between factory maintenance checks provided by your auto repair shop, you can perform routine checks of your own to ensure your car is running to its full potential:
Engine oil. Use the dipstick to check your car’s oil every week or whenever you stop for gas. Visit your mechanic right away if the oil seems to be burning off between checks or if your vehicle seems to be rapidly losing oil.
Engine coolant. Check the coolant every week or whenever you stop for gas. Be sure to monitor the level from the reserve tank and not from the radiator cap, as hot oil may spill from the radiator if the car has been running.
Brake fluid. Check monthly. Low brake fluid poses a danger to your car and can be indicative of an underlying problem. Immediately take your vehicle to a service center if you notice low brake fluid.
Tires. Test your tire pressure every month and refill to the recommended pressure whenever it’s low. While testing, look for uneven or excessive wear and foreign objects. Take your car to an auto repair shop if you notice uneven wear or if tire pressure is consistently low.
Battery. Check your battery every month (more often in harsh weather or driving conditions). Look for corrosion and test the level of fluid or color indicator.
Lights. Test all the lights on your car once a month (you may need a friend to help you). These include headlights, taillights, parking lights, brake lights, back-up lights, turn signals and the license plate light.

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Frequently Asked Questions

Q: Do my repairs come with a warranty?

A: Almost all our repairs come with some sort of warranty. Before we start working, we’ll explain the specific warranty coverage for every repair and part we offer.

Q: Can you explain all my options when it comes to repairs?

A: Absolutely. We’ll use our expertise to determine what’s wrong with your car, clearly explain your options and lay out a comprehensive plan to follow. Once we’ve come up with the initial plan, we can repair any safety issues that need to be immediately addressed and present a maintenance plan to return the car to normal.

Q: Can you repair any type of vehicle?

A: Pretty much, but we’re always upfront with customers if we don’t have the necessary equipment to fix their cars. Most new cars have computers that control their ignitions, lights, electric windows and other functions, and we have the diagnostic and repair tools to handle all of that.

Q: Do I have to go to the dealership for my repairs?

A: Not for normal services. If it’s a repair that’s covered for free under the original warranty, then you have to take it to the dealer, but you can go to any shop for oil changes and other out-of-pocket repairs.

Q: Should I follow my vehicle manufacturer’s recommended service schedule?

A: The manufacturer’s service schedule can help you decide when to get your car serviced, but a reputable auto repair shop will be able to guide you, too. Some manufacturers seem to use low maintenance requirements as selling points, but that can put cars at risk for damage. If you don’t want to blindly follow the manufacturer’s recommendations, we can look at your car and suggest a maintenance schedule.

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Diamond Certified RATINGS ON Dublin Car Tek
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 415 VERIFIED CUSTOMERS i
Dublin Car Tek : Average 9.0 out of 10 based on 415 unique customer surveys of customer satisfaction.

Michael P.

VERIFIED Dublin Car Tek CUSTOMER

1 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were recommended to me by a competitor because of their quality of service.

They solved my issue and pointed out some other issues that needed to be resolved in the future without adding any extra pressure to buy the other services that day.

Cheryl J.

VERIFIED Dublin Car Tek CUSTOMER

2 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I liked that their mechanics are honest, they don't ever do work that isn't necessary, and they're really good about giving me information when I go in and have my car serviced.

Their customer service, especially as a woman going in, because women are taken advantage of a lot and I don't feel that that occurs when I'm there. They're very conscientious.

Fran B.

VERIFIED Dublin Car Tek CUSTOMER

3 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I trust them and they are dependable. Their prices are fair and I feel comfortable leaving my car there.

They are always very fair and offer agreeable prices. The waiting room is nice and clean, with magazines and comfortable chairs. I really like them.

Paul S.

VERIFIED Dublin Car Tek CUSTOMER

4 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They worked on my trailer a long time ago, and it was great.

They worked quickly.

Samuel G.

VERIFIED Dublin Car Tek CUSTOMER

5 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent customer service, the owner is a great guy.

Everything

Jennifer B.

VERIFIED Dublin Car Tek CUSTOMER

6 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd definitely recommend them. I'd give them their number and tell them to call them.

They made me feel heard. When I leave their service, I feel like they did a good job, and I'm confident that I'd go back.

Barbara H.

VERIFIED Dublin Car Tek CUSTOMER

7 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was very satisfied with them. They were personable and quick.

They were personable and quick. They let my big dog in the waiting room.

Luke M.

VERIFIED Dublin Car Tek CUSTOMER

8 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them to service your car. They can do most services.

The owner is very helpful and tells you what repairs are necessary. I respect him.

Phil I.

VERIFIED Dublin Car Tek CUSTOMER

9 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would tell a friend that they provide a prompt customer interface and that they are very customer oriented.

They were able to repair my car quickly.

Mark C.

VERIFIED Dublin Car Tek CUSTOMER

10 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable and provided good customer service.

The friendliness of the staff

Sandy E.

VERIFIED Dublin Car Tek CUSTOMER

11 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very efficient and tell you what's wrong with the car before fixing it.

The staff was very friendly and knowledgeable.

Shawn H.

VERIFIED Dublin Car Tek CUSTOMER

12 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were great place. They followed up with me afterwards to make sure everything was okay with my car.

They're just an auto place I went to get something done. They fixed what needed to be fixed and followed up afterwards.

Jayden M.

VERIFIED Dublin Car Tek CUSTOMER

13 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job, and I have recommended them.

The owner is really nice and knows his stuff.

Gina W.

VERIFIED Dublin Car Tek CUSTOMER

14 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are fast, and they're very nice. I've used them a few times before. They're not the cheapest, but they're certainly the best.

They were fast.

Donald T.

VERIFIED Dublin Car Tek CUSTOMER

15 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took care of everything I needed to get done, hassle-free.

It was close to where I work. I was in and out quickly. I got my smog checked there. It was 2 minutes from work, and about 5 minutes later I was on my way.

Gem B.

VERIFIED Dublin Car Tek CUSTOMER

16 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

Go to them.

They do the repairs fast.

Angelica N.

VERIFIED Dublin Car Tek CUSTOMER

17 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very trustworthy, they give you an honest opinion, and they don't beat around the bush or give you convoluted answers to questions. I appreciated that because I don't know too much about cars and they explain everything to me when I ask them too.

My grandfather went there for more than ten years, so it's routine for me to go to them. I feel like they're very trustworthy.

Greg L.

VERIFIED Dublin Car Tek CUSTOMER

18 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're pretty straightforward, they inform you when there are issues that they find, and they'll get your permission before they go ahead with any repairs.

The service and the people who work there

Anna S.

VERIFIED Dublin Car Tek CUSTOMER

19 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very fast.

They got back my car back in a day.

Audrey K.

VERIFIED Dublin Car Tek CUSTOMER

20 of 415

Quality 10
10 10
Loyalty Yes
CRITIQUE

The service is very good. My daughter, son, and granddaughter all take their cars there, and I know quite a few people who also take their cars there.

It's close to home. The service is perfect to me.

Read All 415 Survey Responses at Ratings View