Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
February 2002
We declare that Dublin Car Tek HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #12
(925) 335-6938
6008 Dougherty Road
Dublin, CA 94568
Tim Johnson is owner of Dublin Car Tek.

Dublin Car Tek is a Dublin-based general repair shop that works on foreign and domestic vehicles for Alameda and Contra Costa County motorists. The company’s services range from oil changes and engine and transmission repairs to tune-ups, smog inspections, and brake and tire replacements. It also provides repair and maintenance services for heavy duty truck fleets and RVs.

Owner and long-time Bay Area resident Tim Johnson has more than 30 years of experience owning and operating automotive repair shops. Mr. Johnson considers Dublin Car Tek a family business and thinks of his customers as part of that family. “Many of our clients are long-time, second-generation customers who depend on us for all their automotive needs,” he says.

Dublin Car Tek uses factory-designated equipment to accurately diagnose and repair customers’ vehicles. All its mechanics are ASE Certified and undergo continuous training to keep updated on industry advancements, and Mr. Johnson is both an ASE Master Technician and a licensed Smog Technician.

Company Philosophy

“We take an old-fashioned approach to dealing with customers—we’re honest, fair and take the time to listen to their concerns. We’re in this business to serve their automotive needs, and that process begins with excellent customer service. Anybody can perform good repairs, but we strive to be a truly great company by standing behind our work, quickly remedying any problems, and offering incomparable service that makes our customers want to return again and again.”

Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Berkeley, Fremont and Hayward.

A/C
Brakes
Smog Checks
Transmissions
Tune-ups
Heavy Duty Fleet Services
Tires
Batteries
Radiators
Factory Recommended Service

ACDelco
BMW
BMW
Chevron
Mercedes-Benz
Mobile 1
Motorcraft
Motorcraft
Valvoline

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for auto repair companies that have earned the prestigious Diamond Certified award. For Dublin Car Tek, the key to achieving and maintaining high levels of customer satisfaction is building personal, long-term relationships with its clientele, which it accomplishes by always putting their...

Frequently Asked Questions

Q: Do my repairs come with a warranty?
A: "Almost all our repairs come with some sort of warranty. Before we start working, we’ll explain the specific warranty coverage for every repair and part we offer. "
Q: Can you explain all my options when it comes to repairs?
A: "Absolutely. We’ll use our expertise to determine what’s wrong with your car, clearly explain your options and lay out a comprehensive plan to follow. Once we’ve come up with the initial plan, we can repair any safety issues...
Q: Can you repair any type of vehicle?
A: "Pretty much, but we’re always upfront with customers if we don’t have the necessary equipment to fix their cars. Most new cars have computers that control their ignitions, lights, electric windows and other functions, and we have...

Map

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Industry Info

Save money and extend your vehicle’s life through factory-scheduled maintenance.
Factory-recommended maintenance is one of the easiest and least expensive ways to maintain your vehicle. Routine maintenance checks not only enable your mechanic to find small problems and repair them before they become major problems, they also...
Findings based on statistically reliable research from 415 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 415

Diamond Certified Qualification

Based on 415 customer surveys, we declare
Dublin Car Tek
has passed all rating steps and has earned
The Diamond Certified Award
No. 12
Continuously qualified since February 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Paul S. Verified Customer Name
"They worked quickly."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Dublin Car Tek
6008 Dougherty Road
Dublin, CA 94568
(925) 335-6938
DCID9258299300

Mon – Fri: 8am – 6pm
Sat: 8am – 4pm

Serving all of Contra Costa and Alameda counties including Concord, Richmond, Antioch, Danville, Walnut Creek, Oakland, Berkeley, Fremont and Hayward.

Tim Johnson, Owner
30
6
ASE Advanced Level Specialist, ASE Master Automobile Technician, ASE Medium/Heavy Truck Technician, Licensed Smog Technicians
177039
Liability Insurance, Workers' Compensation
ACDelco, Automotive Service Council (ASC), California Service Station Association (CSSA), Dublin Chamber of Commerce
1999
A/C, Brakes, Smog Checks, Transmissions, Tune-ups, Heavy Duty Fleet Services, Tires, Batteries, Radiators, Factory Recommended Service
ACDelco, BMW, Chevron, Mercedes-Benz, Mobile 1, Motorcraft, Valvoline
2,500
Commercial Fleets, Individuals
Warranties Vary Based on Parts and Repairs

Photo & Video Gallery

Survey Responses For

Dublin Car Tek

Dublin Car Tek: Average 9 out of 10 based on 415 unique customer surveys of customer satisfaction.
Paul S. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They worked on my trailer a long time ago, and it was great."

"They worked quickly."

Samuel G. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent customer service, the owner is a great guy."

"Everything"

Jennifer B. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd definitely recommend them. I'd give them their number and tell them to call them."

"They made me feel heard. When I leave their service, I feel like they did a good job, and I'm confident that I'd go back."

Michael P. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were recommended to me by a competitor because of their quality of service."

"They solved my issue and pointed out some other issues that needed to be resolved in the future without adding any extra pressure to buy the other services that day."

Barbara H. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I was very satisfied with them. They were personable and quick. "

"They were personable and quick. They let my big dog in the waiting room."

Luke M. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to service your car. They can do most services."

"The owner is very helpful and tells you what repairs are necessary. I respect him. "

Phil I. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend that they provide a prompt customer interface and that they are very customer oriented."

"They were able to repair my car quickly. "

Mark C. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very knowledgeable and provided good customer service."

"The friendliness of the staff"

Sandy E. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very efficient and tell you what's wrong with the car before fixing it."

"The staff was very friendly and knowledgeable."

Shawn H. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great place. They followed up with me afterwards to make sure everything was okay with my car."

"They're just an auto place I went to get something done. They fixed what needed to be fixed and followed up afterwards."

Jayden M. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job, and I have recommended them."

"The owner is really nice and knows his stuff."

Gina W. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are fast, and they're very nice. I've used them a few times before. They're not the cheapest, but they're certainly the best. "

"They were fast. "

Donald T. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They took care of everything I needed to get done, hassle-free."

"It was close to where I work. I was in and out quickly. I got my smog checked there. It was 2 minutes from work, and about 5 minutes later I was on my way."

Gem B. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Go to them."

"They do the repairs fast."

Angelica N. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very trustworthy, they give you an honest opinion, and they don't beat around the bush or give you convoluted answers to questions. I appreciated that because I don't know too much about cars and they explain everything to me when I ask them too."

"My grandfather went there for more than ten years, so it's routine for me to go to them. I feel like they're very trustworthy."

Greg L. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're pretty straightforward, they inform you when there are issues that they find, and they'll get your permission before they go ahead with any repairs."

"The service and the people who work there"

Anna S. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very fast."

"They got back my car back in a day."

Audrey K. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The service is very good. My daughter, son, and granddaughter all take their cars there, and I know quite a few people who also take their cars there."

"It's close to home. The service is perfect to me."

Austin L. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have great, fast service."

"The customer service and how they greeted me, they did everything that I wanted them to do."

Brian M. Verified Dublin Car Tek Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I just dropped by their place with an emergency situation and Ryan was able to accommodate me and get me back on the road. I appreciated it very much that he squeezed me in and saved me having to wait through the weekend. He came through for me and I was very appreciative."

"Their prompt service, they went beyond the call of duty for me and I couldn't have been happier."