Independently Rated Highest in Quality
E l e v e n t h                              Consecutive Year        
Originally Earned:
February 2002
We declare that Dry Master Carpet Care HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #17
(800) 769-9253
(828) 452-7007

Dry Master Carpet Care provides dry carpet and upholstery cleaning, carpet repairs and restretching, tile and grout cleaning, and water damage restoration services for residential and commercial clients. The family-owned and operated company is known for offering Host Dry Extraction, an environmentally-friendly cleaning system that uses a four-stage HEPA filter vacuum to deep clean carpets, remove soil and spots, and reduce dust mites and allergens without using liquid cleaning agents.

Owners Joe and Monica Russell are both accredited Master Textile Cleaners through the Institute of Inspection, Cleaning and Restoration Certification (IICRC), and their company is IICRC-certified to handle master carpet cleaning, upholstery cleaning, water damage restoration, odor control, and carpet repair and reinstallation. “We’ve been doing this for a long time,” says Mr. Russell. “We understand the science of carpet, upholstery and tile care.”

Dry Master Carpet Care’s IICRC certification allows it to stay updated on the cleaning industry’s latest technological and procedural advancements, which ensures its customers “always receive the newest and best cleaning services,” says Mr. Russell. The company also provides free phone estimates and gives each customer a written price quote before starting work.

Company Philosophy

“We strive to meet all our customers’ needs, from the initial phone call to the estimate to the job’s completion. We carefully plan and perform our work to ensure clean carpets and promote healthy environments. Our purpose is to offer the best cleaning services available and gain lifetime customers. If we fail to meet their expectations, we’ll return promptly and without question to resolve the issue.”

Serving Haywood County in North Carolina

Carpet Cleaning
Carpet Repair
Re-installation
Odor Control
Tile & Grout Cleaning
Upholstery & Fabric Cleaning
Water Damage Restoration

Host

Comparative Summary

Family owned and operated since 1987, Dry Master Carpet Care understands the science of carpet, upholstery, and tile care. Owners Joe and Monica Russell are both Institute of Inspection Cleaning Restoration Certified (IICRC) and Master Textile Cleaners (MTC). Dry Master Carpet Care is a IICRC firm. It offers free phone estimates and always gives a written price before beginning a project. The...

Frequently Asked Questions

Q: Can you do same-day jobs?
A: "Sometimes, depending on the time of the year. Because we use a non-wet product, we get a lot of last-minute calls for parties."
Q: Can I actually walk on the carpet immediately after cleaning?
A: "Yes. You can even walk on it during cleaning!"
Q: Can you remove stains?
A: "Most often. But we all know there are stains that simply will not come out. In this case we experienced in expert carpet repair work. Often the carpet looks as good as new."

Industry Info

Important considerations when choosing a carpet cleaning company
Remember, with the wide availability of cleaning equipment, almost anyone can start their own carpet cleaning company. Choose wisely. That equipment might be just a step above machines you can rent yourself. As to expertise, these companies are...
Findings based on statistically reliable research from 178 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 178

Diamond Certified Qualification

Based on 178 customer surveys, we declare
Dry Master Carpet Care
has passed all rating steps and has earned
The Diamond Certified Award
No. 17
Continuously qualified since February 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Deborah R. Verified Customer Name
"I like that he's honest, Christian, and he has a high degree of integrity."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Dry Master Carpet Care
(800) 769-9253
(828) 452-7007

Mon - Fri: 8am - 9pm
Sat: 8am - 6pm

Serving Haywood County in North Carolina

Joseph & Monica Russell
23
4
IICRC Certified Firm, IICRC Certified Master Textile Cleaners
Liability Insurance,
PCA - Professional Cleaners Association
1987
Carpet Cleaning, Carpet Repair, Re-installation, Odor Control, Tile & Grout Cleaning, Upholstery & Fabric Cleaning, Water Damage Restoration
Host
500
Residential and some commercial
If you have a problem, they will come fix it, no questions asked.

Photo & Video Gallery

Survey Responses For

Dry Master Carpet Care

Dry Master Carpet Care: Average 9.3 out of 10 based on 178 unique customer surveys of these open ended questions.
Deborah R. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's honest, Christian, and he has a high degree of integrity."

"I like that he's honest, Christian, and he has a high degree of integrity."

Jamie G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Joe Russell, the owner, is very kind, professional, and trustworthy. Joe is very mild mannered, polite, friendly, and he does a great job. The person who makes the appointments over the phone is kind and friendly too. It's all good having them as our carpet cleaner. We are very satisfied."

"They do a good job every time and we've been using them for ten years. It's just a very good situation to have found them to clean our carpets over the years."

Jeri G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Joe Russell, the owner, is a very nice guy. I'm happy to recommend him. I tell people to hire him. "

"He did a good job on our carpets. He was prompt, courteous, professional, friendly, efficient, and the carpets turned out great."

Joan F. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've used them many times. Joe Russell does a good job every time. He's trustworthy and never disappoints me in how the carpets turn out. "

"He's always on time and the carpets look good when he's done. "

Kate V. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Joe Russell is honest, hardworking, and good at what he does."

"They work fast, efficiently, and do a good job."

Katherine L. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I use them twice a year. I've been using them for years. Joe Russell arrives on time and does a good job. "

"I like that the carpet dries quickly and is clean."

Kristin F. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I wouldn't use anybody else but Joe Russell. They are really great and I don't say that lightly. "

"Joe Russell is reliable. The job cleaning the carpets is excellent. The carpets are really clean and his price range is affordable. I've been using him for years. "

Linda C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dry Master Carpet Care products are very good. Their technique is very effective. Joe Russell is an excellent carpet cleaner. We've used him as our carpet cleaner for over ten years now."

"Joe Russell works efficiently. He is honest and we trust him. The product and the results are just great. "

Marjorie R. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We are very pleased with their quality of service. They are courteous, they arrive on time, and they do what I want. The carpets look great once they are finished. "

"We've been using them for many years and the results are terrific and last a fairly long time. We are satisfied. "

Mary H. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great, they do a great job, and they are very honest. I've used them several times and have been quite happy with their work. "

"I like that they are honest, good people and their prices are reasonable too."

Mary R. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He's a very nice man to have in your house. He is a decent, beautiful man to have in your house and that's important. It's a comfortable feeling when someone is going from room to room in your home. It's just a pleasant experience. "

"They come, they do the work, and the prices are reasonable. They always do a good job. "

Maxine J. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The work they do is good and they work efficiently and come on time."

"They do a good job. They are friendly and they tell you what you should expect. They are really pretty good. We've been using them for years now."

Molly W. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest, reliable, and Joe does a really good job cleaning carpets. He gets stuff out of the carpets that no one else ever could. "

"I really trust him in my home. There's a comfort level having consistently good service with someone you know and trust."

Sandy H. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were great. Although I called them after hours and on short notice, they came out right away, which I thought was awesome. I had my son's carpeting cleaned as a surprise for them. "

"I liked that they were willing to come out right away. They were so responsive to my needs. I had a wonderful experience with them. I had used Dry Master before, but not Joe Russell or this company. I was very impressed with him. "

Theresa P. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've had them clean my carpets once a year for years. It's a dry process, so there's no odor. They do a great job. "

"I like that they do a fine job and are accommodating, in that they will also clean some throw rugs for me. "

Aaliyah A. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick, efficient, and they came on time. They did a good job."

Anna V. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that they get the stains out, and everything smells really good when they are done. They are really careful, and they have a great attention to detail."

Doug M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough, and they got my carpets very clean. Because it's a dry process, you can walk on the carpet fairly soon after they finish."

Gretchen M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that their product is clean and more natural. I can be there while it is drying, and I know it's healthy for my kitty. They are doing just fine."

Jacqueline C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their reliability. They scheduled an appointment, they showed up when they said they would, and they did the work they said they would do, quickly. They did an excellent, clean, and neat job. "

Jeanette L. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their system and the way that the carpet dries really fast. They are a reliable company. They do a good job. They are thorough and polite. "

Jeanne I. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are timely, and they do a good job. They are a small family business."

Jennifer A. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very nice. They were helpful with moving the furniture that we hadn't moved ourselves. I originally asked for a few rooms to be done and then I asked them to add more rooms to the list, which they did. They were really nice."

Jennifer B. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, efficient, and easy to schedule an appointment with."

Jim F. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked several things. They didn"

Johnnie K. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was quick."

June S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough, and our carpet was not left soaking wet. We were able to lay towels down in the path area. The whole thing was dry. They were very good. "

Lola Z. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came when they were supposed to. They were very efficient and quick. I felt like I didn't smell any toxic fumes from what they used. After they left, my carpets were dry. It was excellent. I have used them several times now and have been very satisfied. There is no reason for me to call anybody else."

Louise R. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought they were very friendly. I liked their explanation of the service and that their product is not bad for you. I was happy."

Marjorie L. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the people who came and their efficiency. I liked the quick dry time and odorless service. I was perfectly happy with them. "

Mary B. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their excellent work"

Mary M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It only took half of the day. They completed the work to our satisfaction. We were able to walk on the carpets shortly after."

Norie T. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were fast."

Alison L. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Excellent work"

Frances M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It is efficient and quick."

Dru B. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their product and they are very nice to work with."

Elizabeth G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Just that it is always the same people that come to the house"

Henry S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He just comes in and does the job."

Jacqueline G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is very nice and responsive. He squeezes me in when he doesn't have time. Also the carpet is always dry. I have recommended him to everyone."

Jennifer E. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a very good job."

Joan F. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The carpets get clean and there is no soapy residue. They stay clean longer."

Kerry Z. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that it is dry"

Linda C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they use natural products. It is not real damp after you use it. I like my Dry Master representative, as he always fits me in and takes care of me."

Elaine C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that my carpets are left dry and that there is not a soapy residue that attracts dirt."

Nancie O. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the process and the fact that it leaves the carpet dry when it is done. I also like the smell. I like Joe Russell too."

Norie T. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a great job. Joe and Monica Russell are just wonderful. I can always get an appointment right away."

Susan D. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman who came, was very efficient, clean and helpful. The results were great."

Laura P. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He comes in prepared and goes to work right away. He also helps in moving the furniture. He is here at the time he says he will be here. I think he is great."

Caroline B. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are timely. They show up on time, and they're efficient."

Mary A. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were quick and efficient."

Gilda G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They"

Norrie T. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a quality job. They are also nice and trustworthy. I like everything about them."

Fred G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did an excellent job. They got spots out of my carpet that no one else could get out. I have recommended them to several people, and they have all been very pleased with their work. "

Marianne V. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that the carpet dried immediately after the cleaning process. I feel like they cleaned efficiently. "

L.T.A. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were so clean and careful with what they were doing."

Eva W. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are great. The quality is good, and everything is great."

Ken M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They cleaned the carpet, and it was dry instantly. There were some stains, and they really worked on them."

Jackie . Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a thorough job. They get in, and do the job efficiently and quickly. The carpets look wonderful when they leave."

Lillian G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very good. They always do a good job, and I trust them."

Lucille S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that the carpet isn't wet when they're done. I've been using them for years, and I'm very satisfied."

Jaqueline G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He does a nice job, and the carpet is dry."

Jim K. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They come when they say they will. They are friendly, neat, and courteous."

Elizabeth G. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them every three months. I like them, and I feel very comfortable with them in my home. "

Darryl W. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a great job, and they're nice people."

Cynthia J. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the final results; they did a good job."

Jeanette M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything was fine; they do real good work."

Sara C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have always been on time; they are very friendly, and they did a good job on the rug."

Jackie M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I would love to use them again if they moved with me to Portland, because they did a very good job. They were very careful and conscientious. I trusted them to take care of my very expensive carpet."

Christine P. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The carpet was not wet when they finished the job."

Jennifer S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a wonderful cleaning job."

Pricilla M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got the carpet done quickly."

Cynthia M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The carpet is clean and it didn't get wet. The crew was nice."

Annette S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the fact that the job was done quickly and you didn"

Allison S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trusted them completely."

Jim C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a great job"

Julie F. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I use them once a month and I haven't been disappointed yet"

Kathleen N. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The quality of the products they use"

Marianne K. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Courteous and polite"

Sharon D. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The cleaning solution"

Tracy M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It looks very nice"

Tyrone C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's dry"

Mary E. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It doesn"

Nancy E. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did a good job, very nice. The carpets were very clean"

Nancy T. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"No wet carpets"

Louise M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"That I can walk on the carpet when they're done"

Marianne K. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendly and efficient"

Louise P. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have them every year, any stains come out"

Marcella P. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional, honest"

Marilyn M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that it's dry, and it's a nice job"

Martha M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"You can walk on it right away, good clean smell"

Mary C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They work with you, thorough job, prices are right, smells great"

Laura P. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Prompt, they do their work, they're efficient and they don"

Lila C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Clean, not wet and it has all the stuff to add a wonderful smell"

Lester M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good clean job"

Joyce S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that it's dry"

Kathleen M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do a great job"

Karen M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I was amazed at how quick they were"

Janice B. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's dry, clean, and you can walk on it after"

Joanne B. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Well, it's dry for starters, there's no waiting to walk on it"

Jean R. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good prices, honest people"

Eula H. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's dry. I wouldn't have anyone else do it"

Elaine S. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just love it, a nice job, and a nice bunch of folks"

Elaine C. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Professional, quick, very clean"

Cindy Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very professional and they do a nice job"

Deborah M. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, in and out, that quick"

Alan F. Verified Dry Master Carpet Care Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Excellent, carpet looks and smells great"

Christy C. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Joe Russell, the owner, is great. He's dependable, trustworthy, and he does a great job. I like the healthy aspect of having clean carpets."

"I like Joe Russell because he is what makes the company great. I like the healthy aspects that come with clean carpets."

Kathleen M. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I've been using them for fifteen years. They do a very thorough job every time. I have light-colored rugs and they look brand new when they are finished. "

"The stain removal technique they use is very effective. "

Vera L. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, honest, and they do the work quickly. They are efficient, so they can get out and on their way. I like that they don't drag out the process. "

"I like that they themselves, are neat, clean, and quick at their work. They consistently do a good job on the carpets."

William S. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They do an excellent job. "

"They arrived on time and they got the job done well in a short amount of time. They work quickly. "

Anne K. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional. They were prompt, and the carpets were left clean."

Barbara B. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the personalized care and that they didn't use any harsh chemicals. I liked the fact that when it was finished the carpets were ready to use. "

Candice M. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came on short notice."

Gwen P. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I know they do the best they can."

Jeanne D. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very professional. They explained the process very well."

Cheryl M. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job cleaning the carpets."

Joanne S. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a good job."

Ellen N. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Actually, we like Joe. He brought his wife and they explained the whole system to us. They explained everything. They seemed like real professionals and they worked very well together."

Pete S. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Joe is very professional, and the quality of his work is very good."

Carla V. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the product itself, and that it's relatively dry when they are finished. I also like the fact that it is not harmful because I have a baby. They are quick and very careful with our furniture."

Mary L. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a great job on the carpet"

Patricia H. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a thorough job and clean the carpets well, responsive"

Muriel L. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I can put the furniture back "

Mary V. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Professionalism, quality, experience"

Nancie O. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're quick and thorough"

Luanne H. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Have been using them for 3 years"

Margaret W. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It's clean and dry, no waiting to put furniture back"

Lina S. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're just great, and so is the job they do"

Lita F. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Does a great job on the carpet"

Joy T. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Clean and dry"

Karen E. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were pretty fast, efficient"

Kathy R. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice, and I was really happy with their service"

Janice B. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It's beautiful when they're done"

Evelyn H. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They do a very nice job. They're honest and reliable"

Frances C. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very professional, nice job"

Holly F. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It's dry, clean, looks very professional"

Ingrid S. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Beautiful, clean and smells good too"

Elona Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It comes out really clean"

Elaine M. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quality cleaning"

Cindy Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quality carpet cleaning"

Deanna M. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Professional, friendly, honest"

Anna M. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It's beautiful, they're nice, prompt"

Deborah D. Verified Dry Master Carpet Care Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"On time, quick and it's dry when they're done"

Carla C. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have a good product and it dries quickly."

"They are friendly and easy to work with. "

Donna M. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. We've been satisfied with the quality of the carpet cleaning they've done. "

"They are thorough. They get in here and get out again. They do the cleaning quickly."

Haruo Y. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"He cleaned the carpets in a satisfactory manner. We have no complaints."

"There was no odor and the carpets dried quickly too."

Johannes M. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I've used Joe twice already and he does a really nice job on the carpets. He is good at what he does and very competent."

"I like best that what they use has no chemical odor. The carpets feel fresh and smell fresh afterward."

Judy J. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They come on time and reliable. They are fast in cleaning the carpets. "

"They get the carpets clean using a dry method which preserves the carpeting longer."

Carole H. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like that it is dry when they are done with the cleaning. It's not left wet, where you have to wait a day or so before you can walk on the carpet."

Donna M. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It's quick, and the drying time is minimal."

Agatha S. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The staff"

Betty H. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"You can walk on it right away."

Cecile H. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job."

Carolyn K. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I especially like that it is dry and they do the work very quickly. I can walk around on it pretty easily."

Maureen S. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very careful."

Anne T. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are really nice people. They show up on time, and they do a really nice job."

James S. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were responsible, on time, and efficient. The process does not use steam."

Donna L. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They notified me ahead of time that they would be late. The woman who came out was upbeat, but I found the man to be somewhat stuffy."

Mary H. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very personable and knowledgeable. We were able to have the work done while we were still doing things in the house."

Tyrone C. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"That it is quick, and the carpet is dry when they leave."

Alan F. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were prompt"

Betty H. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I was satisfied with them, that"

Kathleen M. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Well the spots are gone"

Linda C. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did an efficient cleaning job"

Patty L. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The product they use to clean the carpet seems to be a very good product. I have only used them once."

Virginia L. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Didn't make the carpet wet"

Kirsten W. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Clean, dry, smells good"

Joy R. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They do a good job and it's reasonable priced"

Gaye W. Verified Dry Master Carpet Care Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The carpet's not wet"

Agatha L. Verified Dry Master Carpet Care Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"The carpets are very clean. There is no odor with what they use. I have a ten-year history with this company cleaning my carpets. Their process does not hurt my rugs at all."

"I like their integrity and way of doing business the best."

Marilyn R. Verified Dry Master Carpet Care Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are thorough, and they try to do what you ask. I also like the fact that it is dry."

Beate L. Verified Dry Master Carpet Care Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were friendly, fast, and responsive. I liked that it was nontoxic."

Renate L. Verified Dry Master Carpet Care Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are very professional, and they try to please. I have used them many times and recommended them."

Al S. Verified Dry Master Carpet Care Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"Joe is a great guy"

Gloria B. Verified Dry Master Carpet Care Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I liked the people as they were on time, neat and clean."

Agatha S. Verified Dry Master Carpet Care Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"The product"

Lynette K. Verified Dry Master Carpet Care Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"It seemed to work. "

Brenda R. Verified Dry Master Carpet Care Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"The only thing I liked was that they used a dry system so the carpet is not left wet."