Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
February 2002
We declare that Dry Master Carpet Care HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #17
(800) 769-9253

Dry Master Carpet Care has been family owned and operated for over 23 years (1987). They provide dry carpet cleaning, upholstery cleaning, carpet repairs, carpet re-stretching, water damage restoration services, and tile and grout cleaning. Owners Joe and Monica Russell are both (IICRC) Institute of Inspection Cleaning Restoration Certification Master Textile Cleaners (MTC) and Dry Master Carpet Care is a (IICRC) Certified firm. Dry Master Carpet Care's office staff actually answers the phone and is happy to explain all of their services. They offer no charge phone estimates and ALWAYS give a written price before starting job (a $75 fee for on-site estimates requiring a separate trip can be applied to your same day cleaning service).

Only the best products and equipment are used, Dry Master Carpet Care feature's the Host Dry Extraction cleaning system, your carpets are ready to walk on as soon as they are clean - no tippy-toeing around in bare feet for hours! The Host product is Clean, Green & Dry, and is Green Seal Certified-USDA Bio-preferred. Dry Master Carpet Care stays in touch with the latest industry advances so customers always receive the newest and best cleaning services.

Company Philosophy

"Starting with each phone call, estimate and through the completion of the job, we strive to meet our customer's needs. We perform each job with planning and care to assure clean carpets and promote a healthy environment. While in your home we will respect your belongings and will perform our work thoroughly and efficiently. Our purpose is to offer the best cleaning services available and gain a lifetime customer. If we fail to meet your expectations, please call and we will return promptly and without question to resolve the problem."

Serving Alameda, Contra Costa and San Mateo Counties

Carpet Cleaning
Carpet Repair
Re-installation
Odor Control
Tile & Grout Cleaning
Upholstery & Fabric Cleaning
Water Damage Restoration

Findings based on statistically reliable research from 153 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 153

Diamond Certified Qualification

Based on 153 customer surveys, we declare
Dry Master Carpet Care
has passed all rating steps and has earned
The Diamond Certified Award
No. 17
Continuously qualified since February 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were quick, efficient, and they came on time. They did a good job."

–Aaliyah A.

"The fact that they get the stains out, and everything smells really good when they are done. They are really careful, and they have a great attention to detail."

–Anna V.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Dry Master Carpet Care
(800) 769-9253

Mon - Fri: 8am - 9pm
Sat: 8am - 6pm

Serving Alameda, Contra Costa and San Mateo Counties
4
Liability Insurance, Worker's Compensation

IICRC Certified Master Textile Cleaners, IICRC Certified Firm, PCA - professional cleaners association

Joseph & Monica Russell, Owners