Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
June 2013
We declare that DriveSavers, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2035
(800) 440-1904
400 Bel Marin Keys Boulevard
Novato, CA 94949
Scott Moyer, President

DriveSavers, Inc. provides a wide range of data recovery services for clients throughout Northern California and the world. The company primarily focuses on recovering data from crashed and damaged computer hard drives, but it also has the capabilities to retrieve information from solid state devices (SSD), digital camera cards, tablets, smartphones, flash memory, and high-end storage devices such as RAID, SAN, and NAS.

President Scott Moyer says DriveSavers owes much of its success to its professional, detail-oriented approach to the data recovery process, which ensures high levels of customer satisfaction. “People are often stressed when they call us because they’ve lost critical information, so we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the process to make it as simple and easy as possible for them.”

DriveSavers implements a customer-oriented business approach that includes providing clients with a data recovery advisor who manages their specific data loss issues. “Offering the ultimate customer experience is just as important to us as successfully recovering data,” says Mr. Moyer. “We strive to restore both data and peace of mind on every job.”

Company Philosophy

“We understand how disruptive it is to lose critical data, so we make ourselves available around the clock and do whatever it takes to help our customers get their systems and lives back to normal. Our goal is to exceed every customer’s expectations on all levels, at all times.”

Serving Northern California & The World

Data Recovery
eDiscovery
Data Forensics

Apple
Apple
Canon
Canon
Compaq
Dell
Dell
EMC
Fujitsu
Gateway
HP
HP
IBM
Intel
Kodak
Lacie
Maxtor
Microsoft
Nikon
Oracle
Panasonic
Panasonic
Samsung
SanDisk
Seagate
Sony
Sun Microsystems
Toshiba
Western Digital

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for data recovery companies that have earned the prestigious Diamond Certified award. For DriveSavers, the key to achieving and maintaining high levels of customer satisfaction is simple: apply its comprehensive industry knowledge and pioneering approach to data recovery on every job,...

Frequently Asked Questions

Q: How soon can I get my data back?
A: "We offer around-the-clock priority service, so we can restore your data right away if it’s an emergency. For less urgent situations, we offer one- to two-day service. We also offer five- to seven-day service if you can wait that long....
Q: Do you offer an evaluation service?
A: "Yes. You can send in your hard drive or computer and we’ll look at it at no charge. After we make our evaluation, we’ll call you and give you a sense of the recoverability. "
Q: How much do you charge if you’re not successful in recovering my data?
A: "Unless we’re dealing with very complex systems, we don’t charge a penny if the data isn’t recoverable. We give you a FedEx box to ship your hard drive or computer to us, and if the data can’t be recovered, we’ll...

Industry Info

Hire the right data recovery company to maximize your chances of getting back your important data.
If your computer crashes or you face a disaster that renders your computer unusable, your first thought will likely be, “How can I recover my data?” The best course of action is to hire a data recovery company, but according to John...
Findings based on statistically reliable research from 125 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 125

Diamond Certified Qualification

Based on 125 customer surveys, we declare
DriveSavers, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2035
Continuously qualified since June 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Karina G. Verified Customer Name
"I liked that I was able to get back all the data that I wanted. I was very satisfied."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

DriveSavers, Inc.
400 Bel Marin Keys Boulevard
Novato, CA 94949
(800) 440-1904
DCID8004401904

24/7

Serving Northern California & The World

Scott Moyer, President; Gary Blount, Director of Customer Support
28
90
HIPAA Certified, SOC2 Type II
Liability Insurance, Workers' Compensation
American Bankers Association (ABA), Better Business Bureau Novato, City Chamber of Commerce, Help Desk Institute (HDI)
1985
Data Recovery, eDiscovery, Data Forensics
Apple, Canon, Compaq, Dell, EMC, Fujitsu, Gateway, HP, IBM, Intel, Kodak, Lacie, Maxtor, Microsoft, Nikon, Oracle, Panasonic, Samsung, SanDisk, Seagate, Sony, Sun Microsystems, Toshiba, Western Digital
20,000
Commercial, Consumer, Education, Government
Money-Back Guarantee on Service

Photo & Video Gallery

Survey Responses For

DriveSavers, Inc.

DriveSavers, Inc.: Average 9.4 out of 10 based on 125 unique customer surveys of customer satisfaction.
Karina G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a company that you can rely on to save your photographs and other important things you have saved on your computer when it breaks down."

"I liked that I was able to get back all the data that I wanted. I was very satisfied."

Marian W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are highly professional, reliable, and very competent."

"The best part for me was that they were able to recover my data successfully."

Martin A. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very expensive, but they get the job done."

"I liked that they recovered all the data on the computer drive."

Peter T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They kept me informed and got great results. They were expensive but good."

"I liked all the information they gave me during the process. "

Joni J. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that Drivesavers went out of their way to help. They were very prompt and kept me abreast of how things were going in a timely manner. Ultimately, they weren't able to help me, but they wouldn't let me pay them for the cost of shipping my computer back to me after they realized they could not recover my data. "

"I liked best that they went out of their way to help us. I was so nervous about the seven years of data I had on my drive and they were so responsive and informative about what they were trying to do. The message I got from them was that they would do whatever they could to help me."

Melissa N. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were extremely speedy and they actually recovered all of my data."

"I liked that they were professional and responded quickly to my emails."

Michelle K. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a huge relief to know that everything with the computer was taken care of by them."

"I loved that they handled everything, including after the data recovery, getting me back up and running with my computer. They even called to follow up on how I was doing. I also liked that they were very friendly."

Leesa M. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can save hard drives that are actually dead. This is the second time they saved data for me, 10 years apart, and they were just as wonderful the second time as they were the first time. Some people might say that they're expensive, but when you think about the value of the 20 years of data I had on my hard drive, it was well worth it to me."

"I liked that they actually talked to me on the telephone to keep me informed about their progress."

Ann K. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have mentioned DriveSavers to everyone I know who has had problems with their computers. They saved my life. I am more than satisfied. They're an excellent service, very professional. Everything was done in such a secure manner. This was such a delicate situation because I had not backed up my data. I've never seen service like this. It was worth every penny. "

"The customer service was very professional, they identified themselves immediately, they explained everything, and they assured me I would get an email confirmation. The email came immediately. They worked very quickly, promised they would do everything they could to retrieve my data and assured me that if they were not able to recover all the data, they would reduce the fee they were charging me, accordingly. I am so satisfied. I carry their card in your wallet at all times because I truly believe in them."

Candy C. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job, but they are very expensive. They did make me a good deal, but I still thought it was expensive."

"They were able to save everything off my computer."

Chris M. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you've lost some data and need to get it back, I would say check with DriveSavers first."

"Their level of competence"

Delene S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best. They saved both of my drives and retrieved as much of the information as anyone could have. I believe they're one of only a very few companies that could have done this."

"The customer service was very professional. They explained everything as much as I wanted them to, and they were very good about following up with me."

Kelly D. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think what they did was incredible. They were able to recover all of my data. They were very professional and helpful."

"They were able to recover all of my data."

Kevin K. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was very professional. I got a full data recovery. They were pretty efficient in terms of their return time, in terms of getting my data back to me."

"I think the best part was that they walked me through the process. They made it feel very easy for me. When you lose that amount of data from your computer, you can get very scared about the time and cost. The customer service of walking me through that process was the best part for me. They did give me a discount as an educator. "

Mark M. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The best thing was communication. They are a round-the-clock operation. They walked me through what they were going to do. I called on a Sunday morning, expecting to get a machine or an operator, but I got an actual technician who told me to come in that same day. "

"I really liked their communication and service. They were able to rectify the problem that I had. I didn't think my data would be able to be saved when my backup failed, but they were able to do it. I was incredibly happy. I have referred a lot of other people to them."

Martyn L. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the job."

"I had a lot of confidence in their ability to do the job."

Virginia H. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are life savers, but it does cost you a lot."

"They were able to save my hard drive."

Wilfred D. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and they know what they are doing."

"Their response was quick and accurate."

Kathryn B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They delivered everything they promised."

"I got all of my information back."

Virginia B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When you're in terrible hot water, they may be able to help."

"They were very professional. I loved the computers in their office. They have all these amazingly destroyed computers in various conditions, like having been in a fire or drowned, that they have rescued. It's very fun."