Independently Rated Highest in Quality
F o u r t h
Consecutive Year
Originally Earned:
June 2013
We declare that DriveSavers, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2035
(800) 440-1904
400 Bel Marin Keys Boulevard
Novato, CA 94949
Scott Moyer, President

DriveSavers, Inc. provides a wide range of data recovery services for clients throughout Northern California and the world. The company primarily focuses on recovering data from crashed and damaged computer hard drives, but it also has the capabilities to retrieve information from solid state devices (SSD), digital camera cards, tablets, smartphones, flash memory, and high-end storage devices such as RAID, SAN, and NAS.

President Scott Moyer says DriveSavers owes much of its success to its professional, detail-oriented approach to the data recovery process, which ensures high levels of customer satisfaction. “People are often stressed when they call us because they’ve lost critical information, so we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the process to make it as simple and easy as possible for them.”

DriveSavers implements a customer-oriented business approach that includes providing clients with a data recovery advisor who manages their specific data loss issues. “Offering the ultimate customer experience is just as important to us as successfully recovering data,” says Mr. Moyer. “We strive to restore both data and peace of mind on every job.”

Company Philosophy

“We understand how disruptive it is to lose critical data, so we make ourselves available around the clock and do whatever it takes to help our customers get their systems and lives back to normal. Our goal is to exceed every customer’s expectations on all levels, at all times.”

Serving Northern California & The World

Data Recovery
eDiscovery
Data Forensics

Apple
Apple
Canon
Canon
Compaq
Dell
Dell
EMC
Fujitsu
Gateway
HP
HP
IBM
Intel
Kodak
Lacie
Maxtor
Microsoft
Nikon
Oracle
Panasonic
Panasonic
Samsung
SanDisk
Seagate
Sony
Sun Microsystems
Toshiba
Western Digital

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for data recovery companies that have earned the prestigious Diamond Certified award. For DriveSavers, the key to achieving and maintaining high levels of customer satisfaction is simple: apply its comprehensive industry knowledge and pioneering approach to data recovery on every job,...

Frequently Asked Questions

Q: How soon can I get my data back?
A: "We offer around-the-clock priority service, so we can restore your data right away if it’s an emergency. For less urgent situations, we offer one- to two-day service. We also offer five- to seven-day service if you can wait that long....
Q: Do you offer an evaluation service?
A: "Yes. You can send in your hard drive or computer and we’ll look at it at no charge. After we make our evaluation, we’ll call you and give you a sense of the recoverability. "
Q: How much do you charge if you’re not successful in recovering my data?
A: "Unless we’re dealing with very complex systems, we don’t charge a penny if the data isn’t recoverable. We give you a FedEx box to ship your hard drive or computer to us, and if the data can’t be recovered, we’ll...

Industry Info

Hire the right data recovery company to maximize your chances of getting back your important data.
If your computer crashes or you face a disaster that renders your computer unusable, your first thought will likely be, “How can I recover my data?” The best course of action is to hire a data recovery company, but according to John...
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
DriveSavers, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2035
Continuously qualified since June 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Stephanie T. Verified Customer Name
"I had gone to a couple of different places, and they really didn't know what the real problem was. DriveSavers gave me hope, and I was confident that they would get my data back. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

DriveSavers, Inc.
400 Bel Marin Keys Boulevard
Novato, CA 94949
(800) 440-1904
DCID8004401904

24/7

Serving Northern California & The World

Scott Moyer, President; Gary Blount, Director of Customer Support
28
90
HIPAA Certified, SOC2 Type II
Liability Insurance, Workers' Compensation
American Bankers Association (ABA), Better Business Bureau Novato, City Chamber of Commerce, Help Desk Institute (HDI)
1985
Data Recovery, eDiscovery, Data Forensics
Apple, Canon, Compaq, Dell, EMC, Fujitsu, Gateway, HP, IBM, Intel, Kodak, Lacie, Maxtor, Microsoft, Nikon, Oracle, Panasonic, Samsung, SanDisk, Seagate, Sony, Sun Microsystems, Toshiba, Western Digital
20,000
Commercial, Consumer, Education, Government
Money-Back Guarantee on Service

Photo & Video Gallery

Survey Responses For

DriveSavers, Inc.

DriveSavers, Inc.: Average 9.4 out of 10 based on 150 unique customer surveys of customer satisfaction.
Stephanie T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them if someone thinks they've lost something. I thought I had lost everything, and I was not hopeful at all, but they got everything back."

"I had gone to a couple of different places, and they really didn't know what the real problem was. DriveSavers gave me hope, and I was confident that they would get my data back. "

Arthur R. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a great job, but it's going to cost a lot. "

"I like the quality of the work and the support afterward."

Raymond G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to get their hard drive backed up. "

"It was handled online and easily. It was as hassle-free as it could be. "

Hannah W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are super expensive, but they got all of my information back and were always ready to help."

"They had great personalized service. They were able to remotely access my computer and find the files I had lost."

Benjamin B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them to people if they lose their data or their hard drive crashes."

"They did what they said they would do. "

Heather H. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They recovered what I really wanted. "

"The service was quick, they got back to me right away, and I always knew what was going on. "

Kristy S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them. "

"They were quick, and I felt like it was safe."

Bill F. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're okay, a little pricey, but okay. "

"They got the job done, and I was satisfied. "

Debbie C. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If they ever need data recovery, it's the best place to do it. "

"They were quick, and the follow-through was excellent. "

Cindy C. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was more expensive than I had hoped, but they recovered my data. "

"The end result"

Madison L. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I recommend them. "

"I felt like they were easily accessible, helpful, and knowledgeable."

George B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say to use them. They're honest and fair. "

"They're responsive and open. "

Bianca K. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They actually extended above and beyond what I expected them to be able to do. "

"I love that they are service oriented. Everybody involved was friendly and polite. "

Lisa F. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do amazing work."

"They were friendly and responsive. They explained what needed to be done and how. They did the work well, and afterwards, they walked me through everything. I also like that they are open twenty-four hours a day. "

Jackie S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're easy, and they even send you a box to send your computer in. "

"I liked the ease and the speed. "

Mark G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you have valuable data that needs to be recovered, they're the best for that. "

"They have a can-do attitude."

Ella W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say I had a good experience. "

"Right when I contacted them, there was a deal that had expired, but they still honored it. "

Ginger D. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a house fire involving two computers with very important information. We pulled out the drives immediately, and they were able to retrieve 99% of everything. "

"They were able to explain what they were doing and help me through the process here in Seattle. They treated me like I had intelligence. "

Karina G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a company that you can rely on to save your photographs and other important things you have saved on your computer when it breaks down."

"I liked that I was able to get back all the data that I wanted. I was very satisfied."

Marian W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are highly professional, reliable, and very competent."

"The best part for me was that they were able to recover my data successfully."