Independently Rated Highest in Quality
S e c o n d                              Consecutive Year        
Originally Earned:
June 2013
We declare that DriveSavers, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2035
(877) 265-7165
400 Bel Marin Keys Boulevard
Novato, CA 94949
Scott Moyer, President

DriveSavers, Inc. provides a wide range of data recovery services for clients throughout Northern California and the world. The company primarily focuses on recovering data from crashed and damaged computer hard drives, but it also has the capabilities to retrieve information from solid state devices (SSD), digital camera cards, tablets, smartphones, flash memory, and high-end storage devices such as RAID, SAN and NAS.

President Scott Moyer says DriveSavers owes much of its success to its professional, detail-oriented approach to the data recovery process, which ensures high levels of customer satisfaction. “People are often stressed when they call us because they’ve lost critical information, so we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the process to make it as simple and easy as possible for them.”

DriveSavers implements a customer-oriented business approach that includes providing clients with a data recovery advisor who manages their specific data loss issues. “Offering the ultimate customer experience is just as important to us as successfully recovering data,” says Mr. Moyer. “We strive to restore both data and peace of mind on every job.”

Company Philosophy

“We understand how disruptive it is to lose critical data, so we make ourselves available around the clock and do whatever it takes to help our customers get their systems and lives back to normal. Our goal is to exceed every customer’s expectations on all levels, at all times.”

Serving Northern California & the world

Data Recovery
eDiscovery
Data Forensics

Apple
Apple
Canon
Canon
Compaq
Dell
Dell
EMC
Fujitsu
Gateway
HP
HP
IBM
Intel
Kodak
Lacie
Maxtor
Microsoft
Nikon
Oracle
Panasonic
Panasonic
Samsung
SanDisk
Seagate
Sony
Sun Microsystems
Toshiba
Western Digital

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for data recovery companies that have earned the prestigious Diamond Certified award. For DriveSavers, the key to achieving and maintaining high levels of customer satisfaction is simple: apply its comprehensive industry knowledge and pioneering approach to data recovery on every job,...

Frequently Asked Questions

Q: How soon can I get my data back?
A: "We offer around-the-clock priority service, so we can restore your data right away if it’s an emergency. For less urgent situations, we offer one- to two-day service. We also offer five- to seven-day service if you can wait that long....
Q: Do you offer an evaluation service?
A: "Yes. You can send in your hard drive or computer and we’ll look at it at no charge. After we make our evaluation, we’ll call you and give you a sense of the recoverability. "
Q: How much do you charge if you’re not successful in recovering my data?
A: "Unless we’re dealing with very complex systems, we don’t charge a penny if the data isn’t recoverable. We give you a FedEx box to ship your hard drive or computer to us, and if the data can’t be recovered, we’ll...

Industry Info

Hire the right data recovery company to maximize your chances of getting back your important data.
If your computer crashes or you face a disaster that renders your computer unusable, your first thought will likely be, “How can I recover my data?” The best course of action is to hire a data recovery company, but according to John...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
DriveSavers, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2035
Continuously qualified since June 2013.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Kathryn B. Verified Customer Name
"I got all of my information back."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

DriveSavers, Inc.
400 Bel Marin Keys Boulevard
Novato, CA 94949
(877) 265-7165
DCID8004401904

24/7

Serving Northern California & the world

Scott Moyer, President; Gary Blount, Director of Customer Support.
28
90
HIPAA Certified, SOC 2 Type II
Liability Insurance, Workers' Compensation
American Bankers Association (ABA), Better Business Bureau Novato, City Chamber of Commerce, Help Desk Institute (HDI)
1985
Data Recovery, eDiscovery, Data Forensics
Apple, Canon, Compaq, Dell, EMC, Fujitsu, Gateway, HP, IBM, Intel, Kodak, Lacie, Maxtor, Microsoft, Nikon, Oracle, Panasonic, Samsung, SanDisk, Seagate, Sony, Sun Microsystems, Toshiba, Western Digital
20,000
Commercial, Consumer, Education, Government
Money-Back Guarantee on Service

Photo & Video Gallery

Survey Responses For

DriveSavers, Inc.

DriveSavers, Inc.: Average 9.3 out of 10 based on 100 unique customer surveys of these open ended questions.
Kathryn B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They delivered everything they promised."

"I got all of my information back."

Virginia B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"When you're in terrible hot water, they may be able to help."

"They were very professional. I loved the computers in their office. They have all these amazingly destroyed computers in various conditions, like having been in a fire or drowned, that they have rescued. It's very fun."

Nancy C. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are an excellent source for saving data, pictures, programs, software, and anything that your computer can manage to mess up for you."

"Give them a "12". They really worked to make sure I was happy with what they had done."

Stephen C. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very good at what they do. They got my banking statement back for me and recovered my program. For some reason, mine was really messed up, but they got it back for me. "

"They kept me informed. It took a long time because my hard drive was very corrupt, but they kept me informed."

Loren D. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're a reliable recovery service."

"They were very efficient in the way that they processed the transaction."

Trent D. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're trustworthy. I was completely satisfied."

"They recovered my photos."

Jan D. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would just tell them that if they ever need to recover the data from their hard drive, I'd recommend DriveSavers."

"They were just so understanding and so kind. I really felt like they cared and that they were really going to take care of my problem. They were just so nice. I called so stressed out and worried, but they calmed me down and reassured me that everything was going to be okay. If that happened to me again, and I had the choice between them and someone who was half the cost, I'd go back to DriveSavers. I hope they get Diamond Certified. "

Anne D. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"First of all, don’t be stupid and do something that wrecks your hard drive. If you need somebody to get information off of your hard drive, these are the people."

"They were very willing to have me send stuff to them. Since I live in the area, I drive it to them. It didn"

B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did an incredible job of communicating what was going on, and they recovered the information. I absolutely highly recommend them."

"They got back the information that we needed. They communicated what was going on, and I just felt that they were clear about the different options that were available. I felt very comfortable using them. They were being straightforward, and they were clear about what the chances were."

E. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The customer service was great. The woman I worked with, I believe her name is Rebecca, was phenomenal."

"I liked their efficiency. They took care of business, and they did it quickly. It was a good experience."

A.C. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They did excellent work."

"They just do good work. I think they are doing a great service for the community."

S.C.R. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt and good."

"I talked to some people on the phone, and they were great and helpful. They did the job as soon as they could."

P.C.S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Expensive, but if you really need the data back, they will get it."

"They were easy to deal with."

J.A.S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have friendly service, they were punctual, they answered all of our questions, they were very helpful, and they got our data back."

"Besides the fact that they recovered our data, they had friendly customer service, and they were very nice. We were very satisfied with everything."

F.S.T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have absolute confidence that they’ll be able to get back what I need, no matter what I've done to the hard drive."

"Those guys were great. I would absolutely use them again. They were very upfront, very transparent in their pricing, and there were no surprises. They were honest about what they thought they would be able to do. They under promised and over performed. They did a great job."

Tina H. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work, and they're honest with you. They can recover things off of your hard drive. I had no hope for my hard drive, sent it to them, but they recovered everything."

"I would most definitely use them again. I got my photos back. They had quick service and stayed in contact."

Nicki A. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They saved data that we thought was permanently lost. It was data from the 80's, and it had been through a lot of trouble and was damaged, but they recovered more than 90% of the data."

"They recovered data that seemed irretrievably lost."

Art A. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They deliver on what they say they will do, and they do it better than expected."

"The flexibility in the pricing is what impressed me."

Peter B. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Use them."

"Speed and quality, I was satisfied."

Kathy F. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can get the job done and get the data restored."

"They recovered the data."

Monica F. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They saved my work and personal life."

"I thought that I had no hope for recovering all of my data, but they were able to recover it relatively easily."

Brad F. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It works."

"It saved me. I'm a photographer, so it was all of my pictures of my clients that were saved. I would definitely use them again. I've already referred about 8 or 9 people to them."

David F. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They get the job done. You get what you pay for. They are definitely professional about what they do. If you have to recover your data, you have to use DriveSavers because a lot of other people aren't going to be able to do it."

"They recovered data that I thought was unrecoverable. My computer crashed yesterday, and I will have to use them again."

Joe G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd just recommend them highly."

"It was quick and easy. I think they did an excellent job."

Art G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great and very professional."

"My hard drive crashed and I freaked out, but they kept things calm for me. They are a great company."

Carol G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I do have to admit they are expensive, and I would warn people about that. But if you have priceless photos, like me, that you don"

"The fact that they were very responsive and sent me the packaging to mail my hard drive back to them, they advised me when they received it and when it would be sent back. They did everything exactly as they told me."

Mona G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did everything that I needed them to do. They recovered all of my data from my crashed hard drive in a very timely manner."

"The fact that they did what they said they would do, my experience with them was what I expected."

Steven G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was an excellent service. They were very professional and very courteous."

"I'd say they provided great service overall."

Cathy G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're the best in the business. They can retrieve information no one else can."

"They are excellent all the way across the board. They put everything on a CD for me to reload. I have my computer back. "

Laura G. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If it is remotely recoverable, they will find it. They are hands down the best recovery service I have used."

"They're a "10" across the board. They didn"

Shannon H. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of the work is really good."

"They have really good customer service, and they are easy to get in touch with. They took the time to explain the recovery process to me."

Marc H. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"They saved my drive, but getting there and dealing with the company themselves had its troubles."

"They saved my data."

Christine H. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We'd refer them to anybody."

"They seemed efficient and very capable."

Judy I. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are professional, fast, and they know what they are doing."

"The fact that they recovered my data"

Denise J. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It worked for me."

"They recovered what I lost."

Brett J. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend DriveSavers if other consumers have lost their data."

"They were able to recover the data, and they were also very good at following up and keeping us informed."

Monita K. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were great. I would have appreciated a little more help on the back end of it, but they were still gracious enough to help me."

"The customer service was excellent. For me it was personal, not business."

Nancy K. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They recovered data that I thought had been absolutely trashed, and they restored it completely. They were very professional, top-notch professionalism."

"They deliver, they retrieved every bit of my data."

Nettie K. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you've ever lost anything, go to DriveSavers."

"DriveSavers retrieved my pictures, and they were courteous and kind."

Larry L. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what I asked them to do."

"They saved all of my data. "

Rachel L. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"For me and my situation, I needed to get all of my data retrieved, and they got every single thing. It saved my life. It was perfect."

"They did everything they could to get all of my information from my computer on to the external drive to save it. I was completely satisfied. "

Joseph M. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They save your life. "

"They were friendly, they took care of me, and they were affordable. I thought they did exactly what they needed to do."

Suki M. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are there for you when you need them."

"It was a good service, and when I needed the follow up for additional help, they were there."

Victor P. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It’s a good service, but it's expensive."

"They're very concise and thorough. They took care of the problem quite well."

Joan-E R. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that even if you think your data might not be retrievable, these guys are really, really good."

"They're pretty quick. They were fairly honest about their capabilities. They didn't misrepresent themselves. They delivered on what they thought they would be able to do. They were cautious because they needed to see my hard drive first, but they were pretty sure they were going to be able to get my data back, and they did."

Paul R. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great customer service"

"Customer service, they were unbelievably accommodating."

Judy R. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd tell them to go to DriveSavers."

"It appears they saved everything on my drive, so what's not to like?"

Mossi S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are recovery specialists."

"They recovered the data."

Vickie S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I tell people if you need something restored, use them. They seem to be best. It's a little expensive, but it's worth it."

"It was great. They restored everything. They gave me hope when I didn't think there was any."

Amy S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Back up your pictures so you don't need DriveSavers. "

"I got most of my pictures back. The overall experience was really good. "

Marcia S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can save pictures or anything that you have lost."

"They were able to find all of the photos I lost."

Katie S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, they did a good job."

"The end result, they were able to retrieve the data. Apple was not able to do it, but DriveSavers did."

Linda S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're life savers. They shouldn"

"Give them a "12". In my case, they saved my life pretty much."

Namita S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They can do what others can't."

"They got all the data that I needed back."

Wyatt S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They recovered the critical stuff when no one else could do it. They are very professional but pricey. I liked their attention to detail as well."

"They got the job done."

Ben S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, and they did the job they said they were going to do."

"They were able to successfully recover most of the data on my hard drive. The customer support by telephone was good. They were easy to reach, and they were able to solve my problems over the phone."

Chet S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very capable with very difficult problems. I didn"

"They're very efficient and quick. They finished in less than a week."

Mako S. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do what they advertise."

"They recovered the data."

John T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Back up your data."

"It worked."

Michael T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They communicated effectively and got the job done efficiently."

"They communicated effectively and got the job done efficiently."

Sandra T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If there is important data you need to recover, the money is well worth it for DriveSavers to recover that data."

"Their continued support throughout the whole process and the technical assistance to reload that data after it was recovered"

Rey T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have the best customer service. I wound up sending the wrong driver to them, but they fixed that free of charge even though it was my mistake."

"They have the best customer service. I wound up sending the wrong driver to them, but they fixed that free of charge even though it was my mistake."

Bill T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you need your information back, go to them."

"They got my information back, and they did it in a timely fashion. I appreciate them very much. They provided a great service."

Betsy T. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you ever experience a crash, I would recommend them."

"The follow-up, because I had problems with the reinstallation of my I-photo. One of the fellows was always available. For some reason it didn"

Josh W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They saved the majority of my data, and I highly recommend them. The customer service was really good. Everyone we spoke to was good, except one weird girl there."

"They were able to save the data, and they had great customer service."

Michelle W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to everyone. The turnaround time once you send them your hard drive is speedy. They work as fast as they can to recover your information to get your item back to you. They do advise that they may not get it all back, but they actually wound up getting all my data back. They really come through for you."

"The people on the phone were super friendly, nice, and are very good listeners. They were very thorough on their explanation of the different recovery options and cost. They overestimate how long it will take to get back the items because I got my hard drive back sooner than expected. I was impressed with how quick things got done."

Scott W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would like to say that they can really save clients from disaster, but of course there's a price to pay. It's costly, but they do an incredible job of getting the data that was erased on my hard drive, but it was expensive."

"They promised me a certain turnaround time, and they met that time. They told me upfront that it's possible that they might not be able to do it. They were very truthful about it."

Elizabeth W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Just that they can save all of your data. I thought I lost all my photo albums, everything. I couldn't put a price tag on the photo albums I had. I'm just so happy that I got everything back, ecstatic really. They did a great job."

"I thought it was a pretty quick and efficient process. I just turned it in, and they got it back to me. It was fast."

Lance W. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We recommend them to clients all of the time."

"They’re able to get the job done professionally at a fair price."

Grace Z. Verified DriveSavers, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say that they can be sure that the problem will be solved."

"Working with Jim was excellent. I had other questions that had nothing to do with the recovery process. Jim was very patient and willing to help me and explain things even after my problem was solved. I love the way he handled my problem."

B.D.P. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I had a very bad problem when I called them, but they solved it. I am not sure that I had another option at that point."

"They did what they said they were going to do."

Steve D. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're expensive, but they're good."

"The turnaround time"

Lorena F. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"To backup all their data because the recovery service is expensive"

"They were able to recover 95% of what I lost."

Hilary H. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I'm not a big advocate to others. If someone said do you recommend them, I'd say yes. "

"I guess I just felt they handled a stressful situation well. I joked that they must be trained in stress counseling. They understand that people are calling them about something that has gone wrong. People are agitated. It's a high stress situation, and they handle it well. They decrease the stress."

Phyllis N. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I thought everybody I dealt with were delightful. They were straightforward, and they got the job done. They were very helpful."

"They got my computer back working."

Laura N. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that DriveSavers did a good job, but they were expensive. You have to really want the lost information to pay that price. I would never have the opportunity to do another wedding video, so it was important. I was willing to pay $400 for the 4 to 5 minute video. They couldn't get anything from one of my 30-minute discs though."

"I thought they were very service-oriented. They couldn't salvage everything, but they did what they could. I did most of my dealing via e-mail, and they were quick to respond. When they first recovered the data, they sent it to me via an attachment. My computer wouldn't play it. They got on the phone and tried to help me to get it to work on my computer. They ended up making a DVD so I could play the video. They have good customer service in my opinion."

Beverly P. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They can help where others have failed."

"They were able to recover my data."

John S. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're professional, available, and able."

"They were successful, and they delivered my data back to me. They were expensive, but fine."

Chris S. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are thorough and do quality work, but they are expensive."

"The work they did was good."

Pat W. Verified DriveSavers, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"If you lose data, contact DriveSavers."

"They recovered pretty much everything."

C.R. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable."

"I think the responsiveness"

Tom B. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're very expensive, but they do a good job."

"You could always talk to a human, and they spoke unaccented English. "

Ann B. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Backup your files so you don't have to use them. They're very expensive. I just thought it was really expensive, overly expensive. I know they have to do very specific work, but if it was a little bit more reasonable, that would be good. If I had to keep using DriveSavers, it would bankrupt me."

"They got back most of my data, which is what I needed. They were helpful in getting it back on my computer. I appreciated that."

Heather C. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Make sure that before DriveSavers opens the hard drive, that the drive is covered by their computer manufacturer. Mine was a Toshiba, and it wasn't covered. The people I spoke to at DriveSavers said that it was. Toshiba would not cover it. There were some issues. "

"I got my data back. The majority of my information was recovered. It was nice."

Annette C. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They can recover data if is it at all possible."

"They were available."

George D. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's a well-documented way to save information you may have lost and to keep your drives clean, operational, and safe."

"The graphical interface was easy to work with."

Remedy E. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It was great."

"They had great customer service, and it was a very transparent process. They handled my situation as best as they could."

Michael F. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would say to be prepared to pay lots of money."

"I liked their communication skills. They kept in touch and delivered what they promised."

Elizabeth G. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Don't let it happen to you. Don't forget to back up your stuff."

"I thought that they knew what they were doing. That was definitely a step in the right direction from where I sit."

John M. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did the best they could trying to recover my information."

"They tried to save as much data as possible."

Glenn M. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were very clear every step of the way. Every contact I made, they explained the process and options. As I picked my path forward, they kept working their way through that. The other thing that was very good was that the same person called me from DriveSavers, so I didn't have to deal with a number of people looking up my records."

"They were very clear about the process and the options."

ARM S. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Invest in a better back-up so you don't have to call them."

"We got about 80% of our data back."

Christina W. Verified DriveSavers, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were able to retrieve my data."

"They were able to retrieve my data."

V. Verified DriveSavers, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"If you are in an emergency and you don't mind the high cost, they can probably get the job done."

"They can do the work."

Margaret L. Verified DriveSavers, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"That Apple recommends them"

"They were close to me and recommended by Apple. They're known throughout the world as being the best."

Patricia M. Verified DriveSavers, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"I really know very little about the computer. They helped me out the best they could."

"That I could get someone to help me"

Albert M. Verified DriveSavers, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"Get a backup hard drive and backup your data."

"They gave me the data back. "

Katie H. Verified DriveSavers, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"When your computer dies, don't try to run diagnostics. You're just overwriting your material. At the time DriverSavers explained it to me, it made complete sense. I just didn't have that knowledge beforehand."

"They base their prices on recovery rate. If they recover 100%, it is really expensive. This is fine by me, because I'm a graphic designer by living. Recovering 100% of my files is worth it. If they only retrieve 50%, the price goes down."

Patricia B. Verified DriveSavers, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:

"Backup your stuff so you don't have to deal with them."

"They found some of my data but not all of it. The people I talked to were nice. "

Ed M. Verified DriveSavers, Inc. Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"If you're going to do the service and charge $1000, you have to ask am I going to get back my files with names or numbers that don't mean anything?"

"They salvaged the files. I could find critical files."