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DriveSavers, Inc. provides a wide range of data recovery services for clients throughout Northern California and the world. The company primarily focuses on recovering data from crashed and damaged computer hard drives, but it also has the capabilities to retrieve information from solid state devices (SSD), digital camera cards, tablets, smartphones, flash memory, and high-end storage devices such as RAID, SAN and NAS.
President Scott Moyer says DriveSavers owes much of its success to its professional, detail-oriented approach to the data recovery process, which ensures high levels of customer satisfaction. “People are often stressed when they call us because they’ve lost critical information, so we take as much time as necessary to explain our capabilities, our process and the available service options. Then, we stay in constant contact throughout the process to make it as simple and easy as possible for them.”
DriveSavers implements a customer-oriented business approach that includes providing clients with a data recovery advisor who manages their specific data loss issues. “Offering the ultimate customer experience is just as important to us as successfully recovering data,” says Mr. Moyer. “We strive to restore both data and peace of mind on every job.”
“We understand how disruptive it is to lose critical data, so we make ourselves available around the clock and do whatever it takes to help our customers get their systems and lives back to normal. Our goal is to exceed every customer’s expectations on all levels, at all times.”
Serving Northern California & the world
Hire the right data recovery company to maximize your chances of getting back your important data.
If your computer crashes or you face a disaster that renders your computer unusable, your first thought will likely be, “How can I recover my data?” The best course of action is to hire a data recovery company, but according to John...
"It's a company that you can rely on to save your photographs and other important things you have saved on your computer when it breaks down.""I liked that I was able to get back all the data that I wanted. I was very satisfied."
"They are highly professional, reliable, and very competent.""The best part for me was that they were able to recover my data successfully."
"They're very expensive, but they get the job done.""I liked that they recovered all the data on the computer drive."
"They kept me informed and got great results. They were expensive but good.""I liked all the information they gave me during the process. "
"I would tell them that Drivesavers went out of their way to help. They were very prompt and kept me abreast of how things were going in a timely manner. Ultimately, they weren't able to help me, but they wouldn't let me pay them for the cost of shipping my computer back to me after they realized they could not recover my data. ""I liked best that they went out of their way to help us. I was so nervous about the seven years of data I had on my drive and they were so responsive and informative about what they were trying to do. The message I got from them was that they would do whatever they could to help me."
"They were extremely speedy and they actually recovered all of my data.""I liked that they were professional and responded quickly to my emails."
"It was a huge relief to know that everything with the computer was taken care of by them.""I loved that they handled everything, including after the data recovery, getting me back up and running with my computer. They even called to follow up on how I was doing. I also liked that they were very friendly."
"They can save hard drives that are actually dead. This is the second time they saved data for me, 10 years apart, and they were just as wonderful the second time as they were the first time. Some people might say that they're expensive, but when you think about the value of the 20 years of data I had on my hard drive, it was well worth it to me.""I liked that they actually talked to me on the telephone to keep me informed about their progress."
"I have mentioned DriveSavers to everyone I know who has had problems with their computers. They saved my life. I am more than satisfied. They're an excellent service, very professional. Everything was done in such a secure manner. This was such a delicate situation because I had not backed up my data. I've never seen service like this. It was worth every penny. ""The customer service was very professional, they identified themselves immediately, they explained everything, and they assured me I would get an email confirmation. The email came immediately. They worked very quickly, promised they would do everything they could to retrieve my data and assured me that if they were not able to recover all the data, they would reduce the fee they were charging me, accordingly. I am so satisfied. I carry their card in your wallet at all times because I truly believe in them."
"They did a great job, but they are very expensive. They did make me a good deal, but I still thought it was expensive.""They were able to save everything off my computer."
"If you've lost some data and need to get it back, I would say check with DriveSavers first.""Their level of competence"
"They're the best. They saved both of my drives and retrieved as much of the information as anyone could have. I believe they're one of only a very few companies that could have done this.""The customer service was very professional. They explained everything as much as I wanted them to, and they were very good about following up with me."
"I think what they did was incredible. They were able to recover all of my data. They were very professional and helpful.""They were able to recover all of my data."
"It was very professional. I got a full data recovery. They were pretty efficient in terms of their return time, in terms of getting my data back to me.""I think the best part was that they walked me through the process. They made it feel very easy for me. When you lose that amount of data from your computer, you can get very scared about the time and cost. The customer service of walking me through that process was the best part for me. They did give me a discount as an educator. "
"The best thing was communication. They are a round-the-clock operation. They walked me through what they were going to do. I called on a Sunday morning, expecting to get a machine or an operator, but I got an actual technician who told me to come in that same day. ""I really liked their communication and service. They were able to rectify the problem that I had. I didn't think my data would be able to be saved when my backup failed, but they were able to do it. I was incredibly happy. I have referred a lot of other people to them."
"They did the job.""I had a lot of confidence in their ability to do the job."
"They are life savers, but it does cost you a lot.""They were able to save my hard drive."
"They are very professional and they know what they are doing.""Their response was quick and accurate."
"They delivered everything they promised.""I got all of my information back."
"When you're in terrible hot water, they may be able to help.""They were very professional. I loved the computers in their office. They have all these amazingly destroyed computers in various conditions, like having been in a fire or drowned, that they have rescued. It's very fun."
"They are an excellent source for saving data, pictures, programs, software, and anything that your computer can manage to mess up for you.""Give them a '12'. They really worked to make sure I was happy with what they had done."
"They're very good at what they do. They got my banking statement back for me and recovered my program. For some reason, mine was really messed up, but they got it back for me. ""They kept me informed. It took a long time because my hard drive was very corrupt, but they kept me informed."
"They're a reliable recovery service.""They were very efficient in the way that they processed the transaction."
"They're trustworthy. I was completely satisfied.""They recovered my photos."
"I would just tell them that if they ever need to recover the data from their hard drive, I'd recommend DriveSavers.""They were just so understanding and so kind. I really felt like they cared and that they were really going to take care of my problem. They were just so nice. I called so stressed out and worried, but they calmed me down and reassured me that everything was going to be okay. If that happened to me again, and I had the choice between them and someone who was half the cost, I'd go back to DriveSavers. I hope they get Diamond Certified. "
"First of all, don't be stupid and do something that wrecks your hard drive. If you need somebody to get information off of your hard drive, these are the people.""They were very willing to have me send stuff to them. Since I live in the area, I drive it to them. It didn't seem like a problem to get things to them."
"I thought they did an incredible job of communicating what was going on, and they recovered the information. I absolutely highly recommend them.""They got back the information that we needed. They communicated what was going on, and I just felt that they were clear about the different options that were available. I felt very comfortable using them. They were being straightforward, and they were clear about what the chances were."
"The customer service was great. The woman I worked with, I believe her name is Rebecca, was phenomenal.""I liked their efficiency. They took care of business, and they did it quickly. It was a good experience."
"I would recommend them. They did excellent work.""They just do good work. I think they are doing a great service for the community."
"They were prompt and good.""I talked to some people on the phone, and they were great and helpful. They did the job as soon as they could."
"Expensive, but if you really need the data back, they will get it.""They were easy to deal with."
"They have friendly service, they were punctual, they answered all of our questions, they were very helpful, and they got our data back.""Besides the fact that they recovered our data, they had friendly customer service, and they were very nice. We were very satisfied with everything."
"I have absolute confidence that they'll be able to get back what I need, no matter what I've done to the hard drive.""Those guys were great. I would absolutely use them again. They were very upfront, very transparent in their pricing, and there were no surprises. They were honest about what they thought they would be able to do. They under promised and over performed. They did a great job."
"They do good work, and they're honest with you. They can recover things off of your hard drive. I had no hope for my hard drive, sent it to them, but they recovered everything.""I would most definitely use them again. I got my photos back. They had quick service and stayed in contact."
"They saved data that we thought was permanently lost. It was data from the 80's, and it had been through a lot of trouble and was damaged, but they recovered more than 90% of the data.""They recovered data that seemed irretrievably lost."
"They deliver on what they say they will do, and they do it better than expected.""The flexibility in the pricing is what impressed me."
"Use them.""Speed and quality, I was satisfied."
"They can get the job done and get the data restored.""They recovered the data."
"They saved my work and personal life.""I thought that I had no hope for recovering all of my data, but they were able to recover it relatively easily."
"It works.""It saved me. I'm a photographer, so it was all of my pictures of my clients that were saved. I would definitely use them again. I've already referred about 8 or 9 people to them."
"They get the job done. You get what you pay for. They are definitely professional about what they do. If you have to recover your data, you have to use DriveSavers because a lot of other people aren't going to be able to do it.""They recovered data that I thought was unrecoverable. My computer crashed yesterday, and I will have to use them again."
"I'd just recommend them highly.""It was quick and easy. I think they did an excellent job."
"They were great and very professional.""My hard drive crashed and I freaked out, but they kept things calm for me. They are a great company."
"I do have to admit they are expensive, and I would warn people about that. But if you have priceless photos, like me, that you don't want to lose, I would highly recommend them.""The fact that they were very responsive and sent me the packaging to mail my hard drive back to them, they advised me when they received it and when it would be sent back. They did everything exactly as they told me."
"They did everything that I needed them to do. They recovered all of my data from my crashed hard drive in a very timely manner.""The fact that they did what they said they would do, my experience with them was what I expected."
"It was an excellent service. They were very professional and very courteous.""I'd say they provided great service overall."
"They're the best in the business. They can retrieve information no one else can.""They are excellent all the way across the board. They put everything on a CD for me to reload. I have my computer back. "
"If it is remotely recoverable, they will find it. They are hands down the best recovery service I have used.""They're a '10' across the board. They didn't treat me like a computer idiot even though I am a basic computer user. When I told them what I needed, they didn't make me feel dumb."
"The quality of the work is really good.""They have really good customer service, and they are easy to get in touch with. They took the time to explain the recovery process to me."
"They saved my drive, but getting there and dealing with the company themselves had its troubles.""They saved my data."
"We'd refer them to anybody.""They seemed efficient and very capable."
"They are professional, fast, and they know what they are doing.""The fact that they recovered my data"
"It worked for me.""They recovered what I lost."
"I'd recommend DriveSavers if other consumers have lost their data.""They were able to recover the data, and they were also very good at following up and keeping us informed."
"I thought they were great. I would have appreciated a little more help on the back end of it, but they were still gracious enough to help me.""The customer service was excellent. For me it was personal, not business."
"They recovered data that I thought had been absolutely trashed, and they restored it completely. They were very professional, top-notch professionalism.""They deliver, they retrieved every bit of my data."
"If you've ever lost anything, go to DriveSavers.""DriveSavers retrieved my pictures, and they were courteous and kind."
"They did what I asked them to do.""They saved all of my data. "
"For me and my situation, I needed to get all of my data retrieved, and they got every single thing. It saved my life. It was perfect.""They did everything they could to get all of my information from my computer on to the external drive to save it. I was completely satisfied. "
"They save your life. ""They were friendly, they took care of me, and they were affordable. I thought they did exactly what they needed to do."
"They are there for you when you need them.""It was a good service, and when I needed the follow up for additional help, they were there."
"It's a good service, but it's expensive.""They're very concise and thorough. They took care of the problem quite well."
"I would tell them that even if you think your data might not be retrievable, these guys are really, really good.""They're pretty quick. They were fairly honest about their capabilities. They didn't misrepresent themselves. They delivered on what they thought they would be able to do. They were cautious because they needed to see my hard drive first, but they were pretty sure they were going to be able to get my data back, and they did."
"Great customer service""Customer service, they were unbelievably accommodating."
"I'd tell them to go to DriveSavers.""It appears they saved everything on my drive, so what's not to like?"
"They are recovery specialists.""They recovered the data."
"I tell people if you need something restored, use them. They seem to be best. It's a little expensive, but it's worth it.""It was great. They restored everything. They gave me hope when I didn't think there was any."
"Back up your pictures so you don't need DriveSavers. ""I got most of my pictures back. The overall experience was really good. "
"They can save pictures or anything that you have lost.""They were able to find all of the photos I lost."
"Very professional, they did a good job.""The end result, they were able to retrieve the data. Apple was not able to do it, but DriveSavers did."
"They're life savers. They shouldn't be called DriveSavers, they should be called LifeSavers, and not the candy.""Give them a '12'. In my case, they saved my life pretty much."
"They can do what others can't.""They got all the data that I needed back."
"They recovered the critical stuff when no one else could do it. They are very professional but pricey. I liked their attention to detail as well.""They got the job done."
"They were professional, and they did the job they said they were going to do.""They were able to successfully recover most of the data on my hard drive. The customer support by telephone was good. They were easy to reach, and they were able to solve my problems over the phone."
"They're very capable with very difficult problems. I didn't think I would be able to get back all the data, but they were able to get it.""They're very efficient and quick. They finished in less than a week."
"They do what they advertise.""They recovered the data."
"Back up your data.""It worked."
"They communicated effectively and got the job done efficiently.""They communicated effectively and got the job done efficiently."
"If there is important data you need to recover, the money is well worth it for DriveSavers to recover that data.""Their continued support throughout the whole process and the technical assistance to reload that data after it was recovered"
"They have the best customer service. I wound up sending the wrong driver to them, but they fixed that free of charge even though it was my mistake.""They have the best customer service. I wound up sending the wrong driver to them, but they fixed that free of charge even though it was my mistake."
"If you need your information back, go to them.""They got my information back, and they did it in a timely fashion. I appreciate them very much. They provided a great service."
"If you ever experience a crash, I would recommend them.""The follow-up, because I had problems with the reinstallation of my I-photo. One of the fellows was always available. For some reason it didn't connect, but he never gave up and finished the job when it was done. He didn't leave me hanging with the problem even though that took extra days. Give them a '15' or '100'. They are way over '10'."
"They saved the majority of my data, and I highly recommend them. The customer service was really good. Everyone we spoke to was good, except one weird girl there.""They were able to save the data, and they had great customer service."
"I would recommend them to everyone. The turnaround time once you send them your hard drive is speedy. They work as fast as they can to recover your information to get your item back to you. They do advise that they may not get it all back, but they actually wound up getting all my data back. They really come through for you.""The people on the phone were super friendly, nice, and are very good listeners. They were very thorough on their explanation of the different recovery options and cost. They overestimate how long it will take to get back the items because I got my hard drive back sooner than expected. I was impressed with how quick things got done."
"I would like to say that they can really save clients from disaster, but of course there's a price to pay. It's costly, but they do an incredible job of getting the data that was erased on my hard drive, but it was expensive.""They promised me a certain turnaround time, and they met that time. They told me upfront that it's possible that they might not be able to do it. They were very truthful about it."
"Just that they can save all of your data. I thought I lost all my photo albums, everything. I couldn't put a price tag on the photo albums I had. I'm just so happy that I got everything back, ecstatic really. They did a great job.""I thought it was a pretty quick and efficient process. I just turned it in, and they got it back to me. It was fast."
"We recommend them to clients all of the time.""They're able to get the job done professionally at a fair price."
"I would say that they can be sure that the problem will be solved.""Working with Jim was excellent. I had other questions that had nothing to do with the recovery process. Jim was very patient and willing to help me and explain things even after my problem was solved. I love the way he handled my problem."
"That they gave me the follow-up at my house that I needed, because I am not a technically-oriented person.""I liked that they did everything they said they would do. Also, when I asked for a discount, they gave me a nice discount off the corporate price they normally charge."
"I think they are the only place that can help you if you have a damaged hard drive.""I would say the service following the service is the best part. I say that because I was led to believe that I'd get 80% of my data or more back. I didn't get nearly that amount back, and it took longer than I thought it was going to take. I was becoming a little nervous. I was thrilled because Jim gave me the time to walk me through problems I was having getting the old data onto my new computer. The help I got after the job was done was fabulous. Nobody else could have helped with the problems I was having. Jim was fabulous."
"I had a very bad problem when I called them, but they solved it. I am not sure that I had another option at that point.""They did what they said they were going to do."
"They're expensive, but they're good.""The turnaround time"
"To backup all their data because the recovery service is expensive""They were able to recover 95% of what I lost."
"I'm not a big advocate to others. If someone said do you recommend them, I'd say yes. ""I guess I just felt they handled a stressful situation well. I joked that they must be trained in stress counseling. They understand that people are calling them about something that has gone wrong. People are agitated. It's a high stress situation, and they handle it well. They decrease the stress."
"I thought everybody I dealt with were delightful. They were straightforward, and they got the job done. They were very helpful.""They got my computer back working."
"I would tell them that DriveSavers did a good job, but they were expensive. You have to really want the lost information to pay that price. I would never have the opportunity to do another wedding video, so it was important. I was willing to pay $400 for the 4 to 5 minute video. They couldn't get anything from one of my 30-minute discs though.""I thought they were very service-oriented. They couldn't salvage everything, but they did what they could. I did most of my dealing via e-mail, and they were quick to respond. When they first recovered the data, they sent it to me via an attachment. My computer wouldn't play it. They got on the phone and tried to help me to get it to work on my computer. They ended up making a DVD so I could play the video. They have good customer service in my opinion."
"They can help where others have failed.""They were able to recover my data."
"They're professional, available, and able.""They were successful, and they delivered my data back to me. They were expensive, but fine."
"They are thorough and do quality work, but they are expensive.""The work they did was good."
"If you lose data, contact DriveSavers.""They recovered pretty much everything."
"If you have a computer problem or a data recovery issue, I would recommend calling them.""I like that they're fast and efficient."
"I'd say that they are the best at what they do, but I would also say that they're expensive. On the other hand, it's an expensive type of work to have done, so I don't know if they can do it less expensively. I think that their minimum charge of $700 is a little high, and that they should offer a lower minimum for very small jobs.""I liked that they were very professional, explained the work to me, and were fast at getting it done. When I called them a couple of times with questions after the job was completed, they gave me a lot of time and assistance. There was never any question about my being able to call them with questions in the future. The message I got was, 'We did the job for you and we're going to back it up'."
"There's hope.""Full data recovery"
"We recommend them. They are a professional and reliable company.""Everything about them is professional and they give you good customer service."
"They're reliable.""I think the responsiveness"
"They're very expensive, but they do a good job.""You could always talk to a human, and they spoke unaccented English. "
"Backup your files so you don't have to use them. They're very expensive. I just thought it was really expensive, overly expensive. I know they have to do very specific work, but if it was a little bit more reasonable, that would be good. If I had to keep using DriveSavers, it would bankrupt me.""They got back most of my data, which is what I needed. They were helpful in getting it back on my computer. I appreciated that."
"Make sure that before DriveSavers opens the hard drive, that the drive is covered by their computer manufacturer. Mine was a Toshiba, and it wasn't covered. The people I spoke to at DriveSavers said that it was. Toshiba would not cover it. There were some issues. ""I got my data back. The majority of my information was recovered. It was nice."
"They can recover data if is it at all possible.""They were available."
"It's a well-documented way to save information you may have lost and to keep your drives clean, operational, and safe.""The graphical interface was easy to work with."
"It was great.""They had great customer service, and it was a very transparent process. They handled my situation as best as they could."
"I would say to be prepared to pay lots of money.""I liked their communication skills. They kept in touch and delivered what they promised."
"Don't let it happen to you. Don't forget to back up your stuff.""I thought that they knew what they were doing. That was definitely a step in the right direction from where I sit."
"They did the best they could trying to recover my information.""They tried to save as much data as possible."
"They were very clear every step of the way. Every contact I made, they explained the process and options. As I picked my path forward, they kept working their way through that. The other thing that was very good was that the same person called me from DriveSavers, so I didn't have to deal with a number of people looking up my records.""They were very clear about the process and the options."
"Invest in a better back-up so you don't have to call them.""We got about 80% of our data back."
"They were able to retrieve my data.""They were able to retrieve my data."
"I would say that what they did worked only partially for me, but it was very expensive.""I liked that they were able to restore most of my files."
"If you are in an emergency and you don't mind the high cost, they can probably get the job done.""They can do the work."
"That Apple recommends them""They were close to me and recommended by Apple. They're known throughout the world as being the best."
"I really know very little about the computer. They helped me out the best they could.""That I could get someone to help me"
"Get a backup hard drive and backup your data.""They gave me the data back. "
"When your computer dies, don't try to run diagnostics. You're just overwriting your material. At the time DriverSavers explained it to me, it made complete sense. I just didn't have that knowledge beforehand.""They base their prices on recovery rate. If they recover 100%, it is really expensive. This is fine by me, because I'm a graphic designer by living. Recovering 100% of my files is worth it. If they only retrieve 50%, the price goes down."
"Backup your stuff so you don't have to deal with them.""They found some of my data but not all of it. The people I talked to were nice. "
"If you're going to do the service and charge $1000, you have to ask am I going to get back my files with names or numbers that don't mean anything?""They salvaged the files. I could find critical files."