Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
March 2002
We declare that Draperies by Susan, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #39
(510) 652-7027
6037 Christie Avenue
Emeryville, CA 94608

Draperies by Susan, Inc. is a terrific resource for all types of window coverings and fabric treatments. They are a Hunter Douglas Showcase Priority Dealer that displays the exclusive Alustra Collection in their showroom, in addition to a huge sample library of designer fabrics. They are true experts in all styles of window fashions. To complement their designs, they offer custom made bedspreads, throw pillows, cushions and more. Their service includes everything from the initial consultation to the final installation and follow-up.

Draperies by Susan's designers stay on top of the latest innovations and styles and educate the clients about the world of window fashion and options open to them—while staying within budget. They strive to make sure that the design and shopping experience is fun and exciting and ensure that the final installation is a perfect fit.

Founded in 1969, Draperies by Susan changed hands when purchased by Chun Wong in 1985. She brought her design and sales expertise to the new business. The conscientious staff includes experienced designers with 29 plus years in the industry. Call to schedule a free in-home design consultation or showroom visit, and let Draperies by Susan put their expertise to work for you.

Company Philosophy

“Customer satisfaction is our number one priority. Our goal is to ensure that the end result is everything you wanted it to be and that it enhances your home and decor. We are not satisfied until you are happy and we won’t walk away from the job until it is done to your satisfaction.”

Serving the Bay Area

Blinds
Draperies
Shutters
Valances
Sun Shades
Designer Fabrics
Bedding
Roman Shades
Pillows
Decorative Rods
Motorization
Re-Upholstery
Hunter Douglas Showcase Priority Dealer

Map

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Findings based on statistically reliable research from 288 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 288

Diamond Certified Qualification

Based on 288 customer surveys, we declare
Draperies by Susan, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 39
Continuously qualified since March 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"Their prompt service."

–Betsy W.

"They were very meticulous about measuring correctly. They installed everything well. I liked their recommendations. They didn't just come in and measure and say what we were getting. They made sure everything was okay. We had a couple of windows that were out of alignment and they pointed it out. We got them fixed."

–Carol T.
See all survey responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Draperies by Susan, Inc.
http://www.drapesbysusan.com/
6037 Christie Avenue
Emeryville, CA 94608
(510) 652-7027
(510) 652-5045 fax

 Call for Showroom Hours

Serving the Bay Area
Liability Insurance, Worker's Compensation

Window Coverings Assn. of America