Draperies by Susan, Inc.

Draperies by Susan, Inc.: Average 9.1 out of 10 based on 338 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Nancy R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do."

Patrick H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used her several time. Chun is very nice. She is open and honest. I trust her. She is easy to work with and she understands what I need."

Amy E. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She was very nice. She helped me with the problem I had with my chairs. She corrected that. I was very happy."

C. D. B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It looks good and works well."

Landry W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They have an excellent product and a good price."

Laurie G. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just liked the way they looked when they were hung."

Melanie W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came when they said they would. It was done when they said it would be done and there were no issues. "

Anthony R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They had what I was looking for and they were the only people in town who had it, singles and carton rod brackets in the correct size."

Benson F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The way they help their customers choose their colors and fabric, he was very good and courteous."

Betty L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service was generally very nice."

Bill M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Marilyn because she really knew which fabric samples to show me based on my taste and those that work with my color scheme. She really is very good at what she does. William is also really good. He hung the drapes in my house. He was a good guy, a hard worker, very meticulous, and clean. I really enjoyed William as well."

Connie T. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"There are not a lot of hard sells and they do a good installation. They were very clean and efficient. They are very straightforward. I am very happy with their work. I have used them three times now."

Joan H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that Chun worked with me. She is very talented and flexible. You can make suggestions and she will follow through. It was really great. Their craftsmanship was really good."

John S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The designer comes to your house, you pick everything out, and everything can be done from your home. It is all encompassing and convenient. I am really happy with the designer we had, Marilyn Vanefempter."

Katharina U. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They came to the house."

Kay Y. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very businesslike. They didn't come in trying to sell me the most expensive product. I had a long time to look at things, and interestingly enough, the first one I saw was the one I liked the best. They just do good work. I felt they were very honest. I felt that they did an excellent job."

Diane F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their product knowledge, their responsiveness, and when they schedule somebody to be there, they are there. They do what they say they are going to do."

M.M.C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Clean, quick, simple, easy"

Alice A. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I just love Chun. She puts up with me. Her service, skills, and ability to help me choose things are outstanding. I could probably find someone cheaper, but I wouldn't go anywhere else."

Ann J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They do excellent work. The people who come out are very nice. One of the things I really like is that they bring a wide array of choices out so I can see what they will look like. I've used them for years and recommend them to everyone. "

Elizabeth C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"When she was here we actually scheduled her to do another room. She was very attentive to what we wanted. She gave us her expert advice and listened to us. She took her time with us. She didn't rush us, even though she had other appointments. We didn't feel like we had to make a quick decision. "

Paula R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful. They came to the house and brought samples. They spent time and they were very patient. When we made a decision, they met our deadlines. "

Harryette N. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are all very good and very nice."

Jean C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was very happy. She was quite helpful."

Nancy J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Chun is so knowledgeable and detail oriented. She thinks of everything. "

Peter K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people were very mindful of my needs. They certainly paid attention. The woman who came out was very helpful in terms of giving good advice and helping me make selections. The man who installed them was excellent. Everyone was very professional. "

Rhonda C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She's very thorough. She knows her business. She does a good job."

Cathy S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She was so helpful. I was really impressed with how many times she measured and re-measured. She helped me with choices and gave me good pointers. She even made sure that safety issues were addressed. They were polite."

Ryan K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She was very attentive. She came to my house and did a thorough consultation, with no pressure. It was very nice."

Sally K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was very comfortable and there was no pressure."

Betsy W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their prompt service"

Carol T. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very meticulous about measuring correctly. They installed everything well. I liked their recommendations. They didn't just come in and measure and say what we were getting. They made sure everything was okay. We had a couple of windows that were out of alignment and they pointed it out. We got them fixed."

Doris E. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It did not take long. They came out, did the measurements, and installed it. Everything came out as it was supposed to."

Hank H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Many things, I was pleased with the way they were able to interpret my visions for the window treatments I created. From start to finish, everything went smoothly."

Marcia A. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a great job. I was very pleased."

Rebeka S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The lady who came out, Chun, was very knowledgeable. She had a lot of great ideas and a lot of design experience. There were no glitches with anything. The installation was delivered as promised. "

Alan M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was good. They came out really quickly."

Audrey T. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people that I dealt with were very helpful. All of their work was perfect."

David H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fact that we got such good customer service, she helped us choose the proper drapes. Everything was installed very well and very nicely. They responded very quickly to any problems we had."

Betty N. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They suited what I needed to have done."

Carol C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They come within a week and they are prompt. I like that they come to my house and that the draperies come in less time than they say. I also like the installers."

Audrey G. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality"

Deborah J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They take the time to please and satisfy the customer."

Diane F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The woman who came here to help me with them also helped me make the decisions. She quickly understood what I wanted. She showed me what would fit my wants. I also liked the installer. He was very thoughtful. He also took the time to discuss options with me."

Ron K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Aside from the quality of the merchandise, I liked the personal service."

Doris C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They listened to my concerns. They lady worked very well with me to get what I wanted."

Doug M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality and the way they were installed, they were very meticulous and careful."

Julie C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She is great with determining the type of material and color scheme. Her work is exceptional. What more can I say?"

Joanne L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I loved Chun. She was so knowledgeable and helpful. They came when they said they would. It was a good experience."

Kathi R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the outcome of the product. I thought they did an excellent job."

Kathleen W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Personal service"

Laura B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I guess I like Chun. She is just terrific. She has great taste and great people skills. I also like the product. We have been using them for many years."

Lou P. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their reliability"

Norma Y. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Accuracy, promptness, workmanship, and attention to detail"

Rhonda C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are thorough. They have good business practices and they are concerned about their customer."

Dean G. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The job was done. They were very clean and they put them up very quickly and efficiently. My relationship with them was very good indeed."

Barbara B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought the person that I worked with was excellent and knowledgeable. Chun was great."

John W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their communication and their products"

May C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very nice. They do good work. They come out and fix any problems."

David C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They appear to have done a good job. The guys who installed them seemed to know what they were doing. They did a good job."

Karen C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality"

Bill D. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Chun, the owner"

Nina . Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the color as it goes well with my furniture."

Janet G. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They come to your house. They help you decide on the choices and you get the quality."

U.H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The fact that she came out with samples, she came to the house. They were on time."

Evelyn H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"To be very honest with you, they were perfect from the start. It was a small job, but they acted like it was a very big job."

Mike J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The woman that owns it, Chun, came out and measured everything. She was very pleasant and professional. She explained all of the options to me."

Sandra K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The convenience"

Audrey T. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I enjoyed the person who came out and helped me. The work was very good."

Carol L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She sees your needs and comes up with ideas after seeing the room. She has the ability to see what would satisfy and please you, and she has a great eye for what will work with your tastes. It is quality worth paying for."

Mark H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked her precision with the sewing and measuring. The installation was great. Susan was not high pressure and was very thoughtful. She gave really good suggestions about changing my ideas."

Cindy F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked working with designers who were very good."

Claudia A. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The woman who came and helped me pick out the drapes was very helpful and patient."

Debra B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I know they have quality stuff. I have used them before."

Eric R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would say the follow through. The last project had some problems, but they fixed it without any additional cost."

Ellen H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that they come to the house. They take their time and never seem to rush. They talked to me and gave me a lot of options. After reviewing your home, they give you options and choices, as well as advice and suggestions. They communicate well and are always there when you call. They offer a very nice service."

Jane M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the people that represented her. I liked the service and the end results. I was all in all satisfied. I couldn't have been more pleased."

Mary C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"If I had a problem with the drapes, they came and fixed it right away. The selection choices were pretty good."

Douglas C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She gave me some ideas that I would never have thought of. Everything was just wonderful."

Carol T. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are thoroughly professional and creative, and they demonstrate impeccable service. I love Draperies by Susan."

Earl C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really like the lady, can't think of her name, but she made me very comfortable. She was very helpful and wasn"

Nick L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Flexibility"

Jackie B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very nice and helpful, from the sales associate that came to my house, to the people who did the installation."

Angel P. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient with a good quality product."

Joan S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They took their time and did it right the first time. When I got the finished product, it was flawless."

Joanne H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product and staff"

Aprile E. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were very thorough. "

Elaine W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal attention"

Eric R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail and they have fantastic follow through. They are very attentive."

Alice W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I am very pleased with the finished product."

Karen B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person who came to my house was knowledgeable, helpful, and prompt."

Debbie H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I worked with them for years. They are very responsive, helpful, knowledgeable, and very engaged. I can't say enough about them."

Rachel P. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their assistance in making the selections"

Lee K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the huge selection they have. I also liked the advice that I got from them. They let me take the books home with me so I can take my time looking at them. Most of all, I liked the finished products. They were spectacular."

Whiteney G. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It was a very easy process. They came, measured, and delivered."

Allan T. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The professionalism"

L.I. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The wonderful people, quality of the material, and suggestions"

Carol S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their expertise"

Madeline C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the salesperson they sent out. I also liked the person they sent out to put up the window coverings. I also liked the quality."

Tony B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal attention and overall quality of the product"

Robert M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product and the workmanship seem very good. The draperies fit perfectly, and we've had no problems."

Monica D. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful."

M.L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are nice and professional."

Laverne S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I am very satisfied and I liked everything they did for me."

Mrs. W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have been her customer for many years and that should say something."

Mary H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did nice work on my kitchen windows; anyone who walks in admires the work she did."

Donna O. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very accommodating. I was under pressure to go off on a trip and they managed to get the work done earlier than I expected, and they do beautiful work."

Beverly W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have used her for years and years. I like everything about her. She is accommodating, honest, good, and I have a lot of faith in her."

Carol D. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They understood and knew my needs for my mother's home. The quality and the finish of their work was outstanding."

Dotty F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of the workmanship and the different ideas they had to offer."

James A. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the personal touch by John, the owner."

Virginia R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The draperies were installed to my satisfaction."

George B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were competent, friendly, and nice to be with."

Don G. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to detail and service was great."

Dorothy H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The saleslady was very helpful and the installer did a clean and prompt job."

John J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Tim is very professional and helpful."

Mrs. M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was very pleased with their overall quality and service."

Linda S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked several things. Kara the decorator who was excellent and spent a lot of time with me. When I needed extra pillows, Chun listened very carefully and made it happen. The decorator is the key. If they have a good decorator, especially with customers who are very difficult to please like me, you really have something. William the installer was excellent. Also, they really kept up with the quality of their work. My parents were in the upholstery business and I knew what to look for so they weren't going to fool me."

Terrice W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quality and the workmanship, I"

Tom K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Her service and her ideas, she's easy to work with."

Chris M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Working with Chun. She has a personalized service and she's great."

Breda C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The lady who came persuaded me to have the best window coverings. She didn't pressure me at all. Michael the installer was very courteous and competent."

Andrea B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the drapes"

Jeanette B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I've worked with them for years. They give me a total price and they work with me and take a lot of time with me. The installer is always on time and does a good clean up."

Jerry W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I would say, they are very easy to work with, they have had very good ideas for our house, they do everything very timely, and the quality is great."

Annie F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Dorothy K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and accommodating."

Chester P. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Friendly, good job, on time, and reliable"

Karen L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The woman who came, Chun, really took her time and took an interest."

Marcia H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like that they came out and helped me make decisions, personal assistance."

Ngyuen D. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They put what I had in mind into reality."

Joy R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They are very efficient, friendly service, very helpful, creative"

Charlotte H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I think they listen."

Charlie J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're wonderful. They gave us assistance and they have great professional experience, and the delivery was also very good."

Mary B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're prompt and attentive."

Gloria R. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They know the kind of window treatment they would need, Chun is great with paint colors, Chun suggested a subtle change in the kitchen, one that I wouldn't have thought of and it was a great treatment."

Marilyn L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I like the guy who installed so much, right on time, the selection of fabrics, and I liked the advice of the original woman who helped me."

Thuy K. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The customer service, getting things done, you call and they set up, it's a personal thing, I was going to use someone else and someone recommended Draperies by Susan, they are very professional, on time, accuracy is right on."

Linda J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The time that they took to make sure that what I wanted would fit into my room, and they also made good suggestions but didn't push me."

Shirlaine B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people and their work"

Gary B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their service is excellent, the people are genuine"

Joe B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The young lady, one of the young designers, was superb. Personal service, that's what prompted me to choose working with them."

Lois C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Did quality work, and when there was a few little things that I wasn't sure of, they went above and beyond their duty for me."

Dee C. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I loved the sales girl that was here and William who installed the drapes. I know I can call them anytime with any problem and they'll come out here. "

Mr. F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The service more than anything, did it on a timely basis, installation was done well"

Trisha G. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They're pleasant, professional and they delivered on time"

Hillary H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Quality product and installation"

Joe J. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were professional in their service"

Kevin L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very responsive and timely, work is good, we've used them twice."

Randy L. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The responsiveness, on time with appointments, being prepared, willing to accommodate"

Virginia M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very professional but pleasant, quality work, was helped by Chun and anyone in the store, absolutely responsive to my needs, installation was just wonderful"

Helen N. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were wonderful, I liked them very much"

Nicole M. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The lady that helped us, so pleasant and helpful"

John S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professional, pleasant and prompt"

Katherine S. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Pleasant to work with, on time with our appointments"

Jenson Y. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Perfectionists! Professional, pleasant"

Jane Z. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Overall quality of them and the person that came out and did the estimate"

John F. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Clarity of what they're going to do and the timely manner for which they did it "

Margo H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time with their appointments and the installation"

Pam H. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of their service and their product"

Susan W. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Keep good records, they order what I asked for"

Karen A. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professional, pleasant, willing to work with us, gave us options or ideas"

Roy P. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Professional, prompt and perfect! How's that? They're just wonderful to work with."

Laurie B. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive to what we wanted"

June I. Verified Draperies by Susan, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The people mostly, of course we love our drapes, but the people there made the entire process a success."

Lisa A. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were easy to work with, very knowledgeable, and they had good prices."

Michelle H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked everything about it."

Nancy S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought the consultant was very knowledgeable and product savvy. They were great."

Pam H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The blinds work well. They are what we needed."

Hilda C. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"She was very patient. She took a lot of time with us."

Betsy R. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The consultant did a very good job. I was pleased with the results."

Marcilie B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very knowledgeable and great with helping me choose colors. When I had a problem, they fixed it without any push back."

Nancy W. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The care she took in showing me the different samples and explaining things"

Peter W. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked John. The installer was a very patient man. There were some problems with the drapes, so they took them back and re-installed them."

Sandra S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The installation and the person who came to evaluate the situation"

Susan L. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I've used them multiple times because of their consistency and the quality of their service and products. "

Austin H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The service was really great. I had no complaints. They were very good about the arrangements. The original person they brought in did not want to do the job, so they found someone else. They were very responsive. Everyone I dealt with was very personable. The accounting people were very nice and pleasant to deal with. They had a great sense of humor. They sent us an invoice which got lost in the mail. They were very cool about it."

Bill B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personal attention, I've used them four or five times. Everyone who has helped me has been very attentive."

Breda R. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I would have to say the quality of the materials, after they installed it, it fit well. "

Claudia J. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their customer service, they are reliable. I have no complaints."

Kathleen S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked their service. Everything was good overall."

Amy M. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The person who came out was knowledgeable and helpful."

Gloria L. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The girl who came out was very nice and sweet. She was very informative and made me feel very comfortable."

Joan M. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everything turned out as expected."

Karla C. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"There were a lot of choices. They were very professional and they got things done without leaving a mess. I liked the cords."

Mary T. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They had the product I wanted. I talked to them last and their bid was good."

Sheila M. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The very professional and personal service, it was a very positive and pleasant experience."

Claudia J. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Reliability"

Dianna P. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They came on time. They were very efficient. I got very good service."

Art B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I got a lot of personal attention from them."

Michelle B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I could do it at home. She was a very nice lady."

Mark B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They had a good fabric selection."

Franchesca C. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I think they were very professional. They offered a nice selection of fabrics and patterns. They held to their time schedule."

Charlotte D. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They completed the job. They were very good. They did it in the budget that we had."

Nancy H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I like the quality of their work. The people who work there are very helpful."

Virginia J. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The boss, Chun"

Cynthia L. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very efficient and professional"

Cedric Y. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Service and selection"

Patric K. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They come to your house. They have a huge selection. They take a rough idea and turn it into a solid idea."

Sandy S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked that she came back to correct and re-do the drapes. It took a lot of time, but she did it willingly. The fabric for my drape project was an unusually difficult one."

Barbara P. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their promptness with their in-home service"

Donald C. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The person I dealt with was really good."

Chris J. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The overall service and installation"

Virginia B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very helpful with my selection process."

Danna P. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They are very thorough."

Dianna D. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Knowledge"

Basem G. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We are a repeat customer of theirs, and we like the fact that they keep complete records of what we bought from them. It was easy to order replacement draperies from them."

Paula D. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Competitive prices and thorough presentation"

Doug F. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do, and they were on time. "

Gloria W. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Someone came to my home for a consultation."

Elaine B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They come to you for service."

Oscar C. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were prompt and held to the price."

John T. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're professional and courteous."

Lea S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were on time and knowledgeable and the work was good."

Nell H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I'm happy with the curtain."

Steve P. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very professional"

Henrietta K. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They have really nice stuff and they take a lot of time with me to make sure that I get exactly what I like. They never rush me."

Keith L. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do what they say they"

Art C. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The workmanship, everything about it."

Peter A. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Quality product and the installation went smoothly"

Mary A. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their work is beautiful and someone is always there to answer my questions"

Susan B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people there, they're prompt and organized"

David D. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The person that came out to do the estimate and they started the work on time."

Denise E. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very professional, pleasant to work with"

Linda H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Prompt, professional and quality product"

Bill H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We got an estimate, they did the installation and we're exceptionally pleased."

Louise H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their product and their service"

Rachel H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Professional, quality service"

David L. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Quality product, professional people, accommodating"

Ed M. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their efforts to help us get things repaired after we purchased everything from them."

Linda M. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of their product and their work"

Suzanne Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're all very friendly and you can follow up with anyone in the store to get information."

Helen P. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their designers, the product"

Margaret R. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Pleasant, professional service"

John S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Overall quality of their work, from the estimate to the installation"

Alice S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We were pleased with how quickly they did the installation"

Ella S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were professional and accommodating"

Cecilia S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The product, the people"

Rolanda T. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They just do fabulous work"

Peggy T. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"We've used them before, so we're used to getting quality service from them. "

Darlene V. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their product of course, professional staff, quality installation"

Gwen W. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Quality of the people and the product"

Melinda W. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everything, from the designer, to the estimate to the installation"

Susan W. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product and the people are just fabulous"

Joy Z. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their work is excellent"

Ellen B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The product and the people"

Jean D. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They do beautiful work, unfortunately for me I wasn't able to use their services most recently, but I love their work. They do a very nice job for me."

Ruth F. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people and the quality of the product, that's what sold me."

Leigh H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Everyone there is courteous and informed about your order"

David P. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were pleasant and accommodating"

Rebecca S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their product, the people at the store and the person who did the installation"

Mark C. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Promptness, the product. We had a small problem come up and they were very responsive when I called them about it."

Sherry B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Their professionalism, responsiveness"

Marisa H. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The product, the installation and the lady that helped us"

Jennifer A. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They're professional and design what you ask for"

Terry B. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The people, the customer service"

Giselle S. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The product, the interface with them"

Betty W. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very nice, helpful. My order was on time, and they installed the day they said they would."

Stephen D. Verified Draperies by Susan, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Very responsive, quality installation"

Steve F. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"I liked the fact that they explained what was going on and they had a change in manufacturer. I liked that they were clear about what was going on and they kept trying to fix it. I appreciated that. They seem to be working fine now. I am happy with them now."

Kathy N. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Her expertise in taking a look at our layout and knowing what was going to work best in our house."

Gary S. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"She made every effort to meet our requirements. "

Hilary K. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seemed very knowledgeable and helpful. They were easy to work with. They were on time, reliable, and professional. "

Jen H. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The consultant was very easy to work with."

Richard M. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Prompt and follow-through"

Sharlene L. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Efficiency"

Helen T. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are quick and efficient."

Katie M. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They made sure they did a good job, no doubt about it. I used them once before and I was so happy that I used them again. They were marvelous."

Martha H. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very quick and pleasant to deal with."

Merry W. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're hanging on the window like they're supposed to. I like them. I just might use them again."

Anne F. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They followed up on a problem I had."

Betsy D. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was easy to schedule them. The person I worked with was very easy to work with. They finished early. The fabric selection was excellent. The person helping us was very knowledgeable."

Howard K. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The salesperson"

Monica D. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Probably the fact that they can get in there and figure out what I want."

Janice G. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Service"

Rob H. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They came to our home to show us samples. We liked the installer."

Ann E. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"She did a very good job."

Chris T. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was actually pretty easy. They gave me good advice, and "

Connie L. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The selection"

Deanne D. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the service and the drapery consultants. They were responsive to my phone calls, questions, and concerns."

Kate S. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the consultation, and their installer was great."

Millie L. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seemed to give me everything I wanted. They did the job right. I have used them more than once."

Nancy H. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the quality of the work as well as the quality of the people who came to the house. They offered me assistance and references with a drapery problem I had before I was even a customer of theirs."

Joyce W. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I was pleased with the manner in which the estimate was given, and the manner in which the project was completed."

Jean G. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The fact that she made it so easy for me. I told her what I wanted and she came to my home, measured the windows, and installed them."

Chris R. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I thought Marylyn was very customer service oriented and knowledgeable."

Jen Y. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They have good follow up. Their service and product is really good."

Beverly F. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Good service"

Jana C. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the customer service and the follow-up after the installation."

Dorcas T. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like the owner."

Mark C. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked the consultation process."

Daryl O. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The drapes fit nicely and the quality seems to be good."

Rachael K. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were very accessible, affordable and delivered high quality. They were interested in what I had to say. They delivered."

Florence M. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The lady who came out was very helpful in helping me choose colors and styles."

Dolly H. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They arrived on time and had no mishaps. They took care of any problems that arose."

Alice F. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Very professional"

Loraline M. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was professional and the installer was pleasant, everyone showed up on time, did what they were supposed to do, would come out for just one window."

Rich L. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"This is the second time we've used them so it was easy to work with them and the installer was good and they helpful and knowledgeable."

Rachael P. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I really feel that everyone is very straightforward and that they understand fabric."

Carole M. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like working with Chun. She's knowledgeable and helpful."

Randall O. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The person who sold the drapes."

Maria B. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're good people, they know their field and they're good at it."

Pat B. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The owner, she was very nice"

Janice J. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Quality has been good, were here when they said they would be and they did a quality job."

Norma K. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:No

Q3 & Q4:"Now that's a tough one. The quality was fine, but it was just very expensive. I probably wouldn't use them again, nor would I recommend them."

Claire P. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Aside from the product, the people there communicate with each other, so I can ask anyone there about my order."

Andrea R. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They order exactly what you ask for "

Alyson T. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Their product, the people and the service"

Elaine W. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They're so pleasant, accommodating"

Hillary Z. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They asked what we wanted and did exactly what we asked"

Andrea B. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Prompt, professional and they did a beautiful job"

Gale D. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The woman that came out was very nice and helpful"

Gary W. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We sold that house, but their work helped boost the sale"

Patrice S. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The lady that came out to do the estimate"

Jacqueline K. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Professional, prompt, most helpful"

Sherri Y. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Pleasant and accommodating"

Irene M. Verified Draperies by Susan, Inc. Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Professional, quality product"

Suzanne D. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I like their people best. They are helpful in choosing products."

Laurie D. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The quality of the product and their people"

Darryl Y. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They had an appropriate selection of inventory. I used them twice and the first time everything was alright."

April H. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"I thought their workmanship was very good. The installer was very professional and did an excellent job."

Lily H. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"She was very helpful with choosing the colors."

Mira G. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"The person who was here seemed very professional."

Amanda D. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They had personable service, especially by the owner."

Aleli C. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The service was good."

Grace C. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:No

Q3 & Q4:"Whatever you order, is custom, but the price is not cheap"

Margaret M. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"It was done promptly and professionally"

Gloria T. Verified Draperies by Susan, Inc. Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I like my drapes"

Lynn C. Verified Draperies by Susan, Inc. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The man who did my blinds was very good and very knowledgeable."

David C. Verified Draperies by Susan, Inc. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The quality of the drapes was very good. The person who came to install them was very good and very knowledgeable."

Mary B. Verified Draperies by Susan, Inc. Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"I liked it when they did their own work. The representative was a very good problem solver with me."

Cynthia M. Verified Draperies by Susan, Inc. Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"I liked their initial assessment."

Pauline F. Verified Draperies by Susan, Inc. Customer Name

Q1:5 out of 10

Q2:Yes

Q3 & Q4:"I had used them before and they were very good."

L.R. Verified Draperies by Susan, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"The choices they offered"

John G. Verified Draperies by Susan, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"They came to my house."

Deborah C. Verified Draperies by Susan, Inc. Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"I liked Marilyn, the designer."

David J. Verified Draperies by Susan, Inc. Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"They were willing to come to the house to give suggestions on drapes."

Jim A. Verified Draperies by Susan, Inc. Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"Nothing"

Draperies by Susan, Inc.

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