Diamond Certified Company Report

Donovan’s Pest Control, Inc.

Diamond Certified Company Report

Donovan’s Pest Control, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i

Sarah N.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were helpful in searching for the matter.

They were very accurate, they looked at every nook and cranny, and they made sure they checked to make sure that everything got covered.

Cindy

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable, very knowledgeable, and thorough. You don't have to be with them while they are on site performing their work. They are trustworthy.

I like the fact that the technicians would let me know what they found or if they didn't find anything. They left the site clean.

George

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very responsive and always on time.

Overall, they are very knowledgeable and very thorough.

Read All 275 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Donovan’s Pest Control, Inc. specializes in providing Integrated Pest Management (IPM) services for residential and commercial clients in San Mateo, San Francisco, Santa Clara, and Alameda Counties. The family-owned and operated company’s IPM strategies include monitoring environments, providing positive identification, mechanical controls, naturally occurring biological agents, insect growth regulators, predator bugs and minimizing pesticide applications. It also provides pest proofing, bee removals and landscape pest management.

Owner Jim Donovan started Donovan’s Pest Control in 1997 after undergoing extensive training at the University of California, San Francisco. He says his company’s pest management services are based on years of sound research and knowledge of the biology and behavior of pest organisms.

Donovan’s Pest Control is a proud member of Bio-Integral Resource Center, Pest Control Operators of California, National Wildlife Control Operators Association and the Pesticide Applicators Professional Association. Mr. Donovan says the company’s sensitive strategies for pest removal are indicative of its business approach. “We care about the environment and our clients’ living, work, and play spaces.” 

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Donovan’s Pest Control, Inc.

COMPANY CONTACT
Service AREA

San Mateo County
San Francisco
Santa Clara County
Alameda County

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SERVICES PERFORMED

General Pest Control
Landscape Pest Control
Medical, Institutional, Pharmaceutical & Animal Facilities

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Donovan’s Pest Control, Inc.

Company Profile

Donovan’s Pest Control, Inc. specializes in providing Integrated Pest Management (IPM) services for residential and commercial clients in San Mateo, San Francisco, Santa Clara, and Alameda Counties. The family-owned and operated company’s IPM strategies include monitoring environments, providing positive identification, mechanical controls, naturally occurring biological agents, insect growth regulators, predator bugs and minimizing pesticide applications. It also provides pest proofing, bee removals and landscape pest management.

Owner Jim Donovan started Donovan’s Pest Control in 1997 after undergoing extensive training at the University of California, San Francisco. He says his company’s pest management services are based on years of sound research and knowledge of the biology and behavior of pest organisms.

Donovan’s Pest Control is a proud member of Bio-Integral Resource Center, Pest Control Operators of California, National Wildlife Control Operators Association and the Pesticide Applicators Professional Association. Mr. Donovan says the company’s sensitive strategies for pest removal are indicative of its business approach. “We care about the environment and our clients’ living, work, and play spaces.” 

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Company Philosophy

"We believe the quality of our customer service makes us stand out, and a large part of that depends on our staff's education. We design our efforts to address the specific wants and needs of our customers, using a basic framework of providing excellent service and achieving the highest pest control standards. Our efforts address both pest activity and the entire life cycle of pests."

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Comparative Summary

When it comes to pest management, many people are concerned about the impact chemical spraying will have on the health of their family, employees and pets. Redwood City’s Donovan’s Pest Control uses Integrated Pest Management (IPM) techniques to managing pests. “We’re a family-operated business,” says president and founder Jim Donovan. “We provide a service based on customers’ wants and needs. We care about the environment, and we care about our customers’ living, working and playing environments.”

When hired for a job, Donovan’s Pest Control doesn’t immediately start spraying chemical pesticides. Its first step is conducting an inspection to identify the exact type of pest and the extent and locations of its population. Often, this means mechanical or physical controls may be the best solution. Such steps include using dehumidifiers (to reduce the air’s humidity to a level at which pests can’t survive), sealing structures or removing tree branches and stacked firewood from the sides of a building. For mice or rats, traps may be preferable to poisons.

“If we do use pesticides,” says Mr. Donovan, “we start with solutions that have low toxicity levels. ‘Pesticide’ simply means ‘pest-killer,’ and, depending on the type of pest, products like Eugenia oil or other food additives can be effective. We primarily use botanicals and low-impact products.”

Donovan’s Pest Control believes in educating clients about the biology of pest organisms and showing them how they can inhibit pests’ life cycles while minimizing the use of chemicals. “We don’t start out with the idea of using chemicals,” says Mr. Donovan. “We provide a common sense, preventive approach that’s based on science and an inspection of the type and extent of the pest problem.”

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Industry Info

That means ensuring it has the proper licenses and certifications to apply pesticides, and requires its workers to undergo continual training to stay current on the latest products and safety practices. “Companies should train their staff weekly,” says Jim Donovan, president of Donovan Pest Control, Inc. “It’s imperative, because there’s so much information to know in this industry.”

Mr. Donovan also advises asking how long the company’s staff has been employed. “The level of licensing is contingent on the length of time in the industry,” says Mr. Donovan. “The longer you work in the industry, the more you should know about bugs. Without experience, employees can’t move on to take the state board exams that let them perform identification, supervision, recommending solutions, and so on.”

The person who responds to your initial query should be a good indication of the quality of the company you’re considering. “If the person starts with a thorough inspection to identify the exact type of pest, you know you have a good company,” says Mr. Donovan. “Conversely, a person who starts out by applying chemicals will be more interested in charging for services than safely eliminating the pest problem.”

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Frequently Asked Questions

Q: Aren’t pesticides highly toxic to humans and pets?

A: The industry has come a long way since the days of spraying DDT. The products that professional pest management operators use are engineered and regulated to provide low impact control. All pesticides are toxic, but we prefer to use other types of inspection techniques and low-impact products. When that’s not enough, we use pesticides that have low impact, and we only apply pesticides when the particular conditions call for it. We have the most to gain by reducing the toxicity of the products we use.

Q: Are pesticides carcinogenic?

A: If you’re concerned about the toxic effects of any pesticide, ask your pest management operator to give you a copy of the Material Safety Data Sheet (MSDS) on any product they intend to use before application. The MSDS will tell you exactly what concerns you should have about any particular product.

Q: Other than pesticides, what methods do you use?

A: There are many methods, and the ones we use depend on the species of pest and the local conditions. Sometimes, reducing humidity can eliminate or reduce a pest problem. Sealing a building, or even just door bottoms, can often be effective. Removing firewood or trimming trees and bushes so they don’t come in contact with a building can keep some insects out. Vacuuming using an HEPA filter can also be effective in some cases. That’s why we always do a thorough inspection first—to identify the exact type of pest, where they’re living, and the best means to eliminate the problem.

Q: What’s the best way to take care of an ant problem?

A: It depends on the situation. First, you have to identify the species of ant and where they’re coming from. If you start spraying right away, you may accomplish nothing except breaking one colony into multiple colonies, which can make the situation worse. If the ants are coming from outside, trimming trees and vegetation near the building and sealing cracks, doors and windows can often eliminate the problem. If pesticides are required, there are a number of low-impact products that can be effective. Often, dusting in attics and crawl spaces is enough. Dust products form an envelope that covers a wide area.

Q: Will your sprays remain in my living environment?

A: We don’t just spray into the air and let the pesticide fall over everything. We use products that break down in the environment, and we put them in cracks and crevices, so people and pets aren’t typically exposed. Even if you come in contact with the pesticide, the concentrations are so low that they don’t affect people or pets.

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SELECTED PHOTOS FROM Donovan’s Pest Control, Inc.

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Diamond Certified RATINGS ON Donovan’s Pest Control, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 275 VERIFIED CUSTOMERS i
Donovan’s Pest Control, Inc. : Average 8.5 out of 10 based on 275 unique customer surveys of customer satisfaction.

Sarah N.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

1 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were helpful in searching for the matter.

They were very accurate, they looked at every nook and cranny, and they made sure they checked to make sure that everything got covered.

Cindy

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

2 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are dependable, very knowledgeable, and thorough. You don't have to be with them while they are on site performing their work. They are trustworthy.

I like the fact that the technicians would let me know what they found or if they didn't find anything. They left the site clean.

George

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

3 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think they are very responsive and always on time.

Overall, they are very knowledgeable and very thorough.

A. S. F. E.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

4 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were knowledgeable, on time, and I liked the follow-up report that they give you via email.

I guess that they were knowledgeable and I liked their pricing.

C. C. R. C. G.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

5 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are trusted.

They are professional.

H. P.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

6 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good customer service, seems to know their product, and he shows up on time. He is knowledgeable.

Customer service

I. P. M.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

7 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very reliable

We use them for rodent control and we don't have a rodent problem at the properties.

P. M.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

8 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

He is reliable.

We were able to set a time and they came in on time and they did their job. We didn't have to worry about following up.

U. C. S. F.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

9 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been doing this for a very long time and they understand their business. They understand the rodent pathogens, which is important in my field.

Customer service, they will call me back immediately.

Alison

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

10 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very knowledgeable.

They were very knowledgeable, compared to other companies I called.

Camilla

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

11 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

The guys who worked the site were great, but the office is not so good.

The guys who came out were knowledgeable and helpful.

Charlie

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

12 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They took care of our problem. It was quick and easy.

We didn't have to do anything, we let them take over. It was easy.

Holly

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

13 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought that they were good.

They solved my problem.

Julian

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

14 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are Diamond Certified and they are awesome.

They were very personable people who came out and they were all really nice. They had good customer service.

Rhoda

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

15 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

Call them, you will like them.

They are very polite and on time with their calls.

Stan

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

16 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do what they say they will do.

They showed up on time and they were neat and clean.

Veronica

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

17 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are great.

I would definitely recommend them.

A. C.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

18 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are prompt and reliable. They are reasonable.

I like their staff and I like the people they send. I like that they are prompt and responsive.

H. G. M. C.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

19 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very reasonable.

They are very polite and very thorough when they come.

M. M. M.

VERIFIED Donovan’s Pest Control, Inc. CUSTOMER

20 of 275

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are reliable and very qualified.

Their personnel, they are very friendly and very competent.

Read All 275 Survey Responses at Ratings View