Independently Rated Highest in Quality
N i n t h                              Consecutive Year        
Originally Earned:
March 2005
We declare that Donovan's Pest Control, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #649
(650) 648-3914
(408) 874-6906
639 Bair Island Road, Suite 107
Redwood City, CA 94063

Donovan’s Pest Control, Inc. specializes in providing Integrated Pest Management (IPM) services for residential and commercial clients in San Mateo, San Francisco, Santa Clara and Alameda Counties. The familyowned and operated company’s IPM strategies include monitoring environments, providing positive identification, mechanical controls, naturally occurring biological agents, insect growth regulators, predator bugs and minimizing pesticide applications. It also provides pest proofing, bee removals, nuisance wildlife management, attic restorations and landscape pest management.

Owner Jim Donovan started Donovan’s Pest Control in 1997 after undergoing extensive training at the University of California, San Francisco. He says his company’s pest management services are based on years of sound research and knowledge of the biology and behavior of pest organisms.

Donovan’s Pest Control is a proud member of Bio-Integral Resource Center, Pest Control Operators of California, National Wildlife Control Operators Association and the Pesticide Applicators Professional Association. Mr. Donovan says the company’s sensitive strategies for pest removal are indicative of its business approach. “We care about the environment and our clients’ living, work and play spaces.”

Company Philosophy

“We believe the quality of our customer service makes us stand out, and a large part of that depends on our staff’s education. We design our efforts to address the specific wants and needs of our customers, using a basic framework of providing excellent service and achieving the highest pest control standards. Our efforts address both pest activity and the entire life cycle of pests.”

Serving San Mateo, San Francisco, Santa Clara and Alameda Counties

General Pest Control
Landscape Pest Control
Nuisance Wildlife Management
Attic Restoration
Medical, Institutional & Pharmaceutical Facilities

Comparative Summary

When it comes to pest management, many people are concerned about the impact chemical spraying will have on the health of their family, employees and pets. Redwood City’s Donovan’s Pest Control uses Integrated Pest Management (IPM) techniques to managing pests. “We’re a family-operated business,” says president and founder Jim Donovan. “We provide a service...

Frequently Asked Questions

Q: Aren’t pesticides highly toxic to humans and pets?
A: "The industry has come a long way since the days of spraying DDT. The products that professional pest management operators use are engineered and regulated to provide low impact control. All pesticides are toxic, but we prefer to use other ty...
Q: Are pesticides carcinogenic?
A: "If you’re concerned about the toxic effects of any pesticide, ask your pest management operator to give you a copy of the Material Safety Data Sheet (MSDS) on any product they intend to use before application. The MSDS will tell you ex...
Q: Other than pesticides, what methods do you use?
A: "There are many methods, and the ones we use depend on the species of pest and the local conditions. Sometimes, reducing humidity can eliminate or reduce a pest problem. Sealing a building, or even just door bottoms, can often be effective. R...

Map

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Industry Info

When hiring a company to eliminate pests, it’s important to find one that understands the interaction of pesticides and the environment.
That means ensuring it has the proper licenses and certifications to apply pesticides, and requires its workers to undergo continual training to stay current on the latest products and safety practices. “Companies should train their staff...
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Donovan's Pest Control, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 649
Continuously qualified since March 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Andrew R. Verified Customer Name
"We had a rodent infestation in our attic and they were right on top of it and stopped the rodent problem. The technician's work was very thorough."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Donovan's Pest Control, Inc.
639 Bair Island Road, Suite 107
Redwood City, CA 94063
(650) 648-3914
(408) 874-6906
(877) 312-3523
(650) 365-1969 fax
DCID6503651900
DCID8886651901

Mon - Fri: 7:30am - 5pm

Serving San Mateo, San Francisco, Santa Clara and Alameda Counties

Jim Donovan
26
9
3159
Liability Insurance, Worker's Compensation
Bio-Integral Resource Center (BIRC), Pest Control Operators of California, Pesticide Applicators Porfessional Association (PAPA)
Jeff Goss, Operations
1997
Structural and Landscape Pest Control
7,000
Residential and Commercial
15-Day Guarantee on One Time Services, Continuous Guarantee on Maintenance Services

Photo & Video Gallery

Survey Responses For

Donovan's Pest Control, Inc.

Donovan's Pest Control, Inc.: Average 8.6 out of 10 based on 175 unique customer surveys of these open ended questions.
Andrew R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their technician is very conscientious and does good quality and effective work. We prefer to do business with local small businesses whenever possible and support the community. We like Donovan's Pest Control and have been using them for about a year."

"We had a rodent infestation in our attic and they were right on top of it and stopped the rodent problem. The technician's work was very thorough."

Beth B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional, courteous, and responsive to what we need to have done on our property and in our home. "

"I liked how they explained what they needed to do and how they did what they said they would do and that it took care of the problem. We were very satisfied."

Dalfend J. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do very good work. I continue to use them now that they've removed the pest problem. I have recommended them to others also. I am pleased with the quality of their work. They are friendly and thorough."

"I like that they are good and I do not have any more pests. I like that I do not have a problem any longer."

Frank S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very courteous and professional. They arrive on time. We are glad to use them as they are a small, local business."

"I like that they are reliable. They show up on time as scheduled and they do their work and this takes care of the problem. We no longer are bothered and never have to think about it."

Gary W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very organized, businesslike and professional. I like that they are a small, local business, personalized in their service, and very friendly."

"I liked the way they handled everything nicely and got rid of our problem so quickly and effectively. I have told family and friends about how terrific they were."

Glenda B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We had a problem with gophers and hired them with a 6-month contract and were very satisfied. They are professional and conscientious. They arrived promptly as scheduled and called ahead to say they were on their way and about to arrive. They were courteous, knowledgeable, and effective. We were satisfied."

"We liked that they got rid of the gophers and got our yard under control again. They were very good at their job and what they did to get rid of the gophers. They have not returned either, so what they did really worked. Donovan's work was beyond my expectations and we were truly happy and relieved. "

Irene I. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good company to do business with. They are professional and reliable. I learned of them in an ad in a church bulletin and am glad I gave them a try. "

"I liked that they cleaned up and got rid of my rat problem very effectively. It was a terrible infestation and they made it quickly go away. "

Joan A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. They were very nice, worked efficiently, were here when they said they would be, and they were on time. They are reliable and honest. "

"I liked that they took the time and checked everywhere and came back again and solved the problem we had. They were successful and we were happy. I would recommend them."

Meegan F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My experience with them has been great. I have recommended them to others and I think that is the best complement you can give a company."

"I like that their staff are courteous, their work is done efficiently, and they solve my pest problems. I am very satisfied. "

Robert M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable. I use them once a month. They do what they say they will do and I have no complaints about their work. I like the quality of their work and what they do has been every effective."

"I like the quality of the work because it has gotten rid of my pest problem and the pests have not returned. I am pleased that what they did has worked so well."

Rosemarie F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reliable and responsive. If I need something done, they are here in a day. It is very convenient for me that they are so flexible and accommodating and able to come in a hurry if I need them to. "

"I like that they are responsive and take time to explain things. They are very courteous and informative."

Sue K. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We have used them for years and have two houses. Donovan Pest Control takes care of both properties routinely. They couldn't do a better job for us. They are nice and polite and their work is very good. Whenever I have an extra problem, they are right there to help. "

"I really like the owner as it is a local family owned business and they are very personable and sincere about doing a good job for their customers."

B. M. P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their location is convenient."

C. P. H. O. A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are thorough with their assessments. They are very reliable. They are always touching base with their customers. They are very responsive."

H. G. M. C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It seems like they get the problem taken care of when they come out. They are pretty good about whatever they are using to get rid of the ants. There have been no problems lately. The people who come and give us the receipt are very friendly and polite as well."

N. P. A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are always prompt and they always let us know when they are coming out. They do the job right."

T. R. H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I trust him."

Bruce G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"No ants"

Mrs. B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They live up to what they say they will do. They go a step further by making it personal. They are right there if I have a problem or concern."

Jill M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like them because they are very good about getting back to me when I email them about their service. The receptionist is very courteous and they are here when they say they will be."

Jo Ella S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have known the owner for quite some time."

Marilyn D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They have been responsive. They are always here when I need them. It has worked out. They notify us before they are coming."

Mark V. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were friendly and thorough. The appointments were available when I needed them."

Brian S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out quickly and took care of it."

Tom F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their reliability."

Mrs. S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the attention that the owner, Jim Donovan, gives me. He caters to whatever I want and he has personnel that do what they should."

Mrs. S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they were supposed to do."

L. C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do what they are supposed to do, namely keeping the bug population down around my home."

Tim C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their reliability and effectiveness in dealing with bugs."

Robert M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and thorough. They were there when they said they would be."

Peggy S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were punctual and pretty responsive to our requests. When I had a rat problem, they were here in a reasonable amount of time."

John A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do what they say and they have a good, polite staff that does things right."

Charles F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had a chance to meet Mr. Donovan and he was a nice guy. They were straightforward and a good outfit."

Kevin R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did what they said they would do. The guy who came out was a really good guy. The workers were really good too."

Henry L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're prompt, reliable, and they solve problems."

Hillsboro P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly and thorough."

Beltramo B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We've used them a long time. They are punctual and good."

Raymond D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like their loyalty, timeliness, their people, and that they are always proactive. They take good care of us."

G.J. C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He knew what he was doing."

Paul M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the personal touch and the follow through."

David F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fact that they come and go quietly. You never know they are there, and they are dependable."

Janice C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are readily accessible, and the help is pleasant."

Denise D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt, and everything worked out fine."

Leila C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did an effective and good job."

Kathie H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He looked everywhere and went way above my expectations in getting the job done."

Jack H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very good. I found them satisfactory."

Donna G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I continued to have problems, they came back and took care of everything. "

Luis F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and polite."

Agnes A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman who came out was very good. He did what he had to do and answered all my questions. He did everything I expected from a pest-control person."

Angie B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They executed their job quickly and efficiently."

Austin . Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very prompt."

Eileen B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman was very experienced, he looked everywhere, he took his time, and he listened to me. He gave me very easy to understand responses. My worries were relieved and I appreciate that."

Joan W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, nice, and they came out on time."

Fran R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they took care of the problem."

Dave A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He got in here right away and got the job done."

Bill L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time and did what they said they would do."

Jacqueline O. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They only came out one time, and everything is okay."

Roxie L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out very quickly. The guy told us what was wrong and solved the problem. They were very professional."

John J. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They killed all the bugs, and the bugs didn't come back."

Clay B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It worked. They were the only ones who would come out to get rid of the yellow jackets."

Neal S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very honest, and they accomplished what we needed to be accomplish."

R. A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guys were very friendly."

Nancy R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the job, and they were able to get rid of the rats."

Hyun P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were professional and quick in responding."

Laura B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They got rid of the ants, and the guy who came out was very nice."

Yvonne P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time. They took care of everything and answered my question. I also had no problem with the invoice."

Linda L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came out immediately, and the problem disappeared after they left."

Mike M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was great."

Adam G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and customer oriented. They are friendly, do thorough work, and they are effective in what they do to kill the gophers that have invaded my yard. I am satisfied with the efforts they have made to effectively remove the pests. "

"I like that they are reliable, courteous, and they treat their customers with respect. "

Alicia H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I have used them for about two years on an ongoing basis. They have really friendly servicemen who are quick to respond to any particular request. Overall they provide an excellent quality pest removal service for us."

"I like their customer service the best. They are professional and dependable. What they do, really works. "

Christopher P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We use them now on a regular subscription basis. They are dependable, responsible, and they took care of our pest problem effectively. They are professional, responsive, and they do thorough work."

"We like that they took care of the problem quickly and effectively and that they now maintain our property so that there is not a re-infestation. We like that they are dependable and trustworthy."

David F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They have been very good. I would recommend them to others. "

"I like that they are polite, dependable, and competent. They get the job done."

Gerri P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are a reliable, responsive, dependable, and professional company whose methods are efficient and effective. They come as scheduled and we've never had a problem. We are satisfied with the quality of their work."

"I like that I know their methods are working to get rid of all my ants and that I can depend on them to keep the situation at bay. I do not have worries that I had about another invasion when I least expect it. "

Kevin P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are a professional company, employ nice people, responsible, thorough, and reliable. They did the job well and it was a good value for what they did."

"I liked that they were very courteous, flexible and accommodating to our scheduling needs. We like supporting local small businesses when we can. "

Rick C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are customer oriented and they charge a reasonable price. Their work has been very effective and I am satisfied. "

"The two most important things that I like best about what they do is that they are quick and clean. They do not leave a mess. We have children and pets and they come and do the work with that in mind."

Adam G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They responded to my needs and they were friendly when they came out to my house."

Edwin D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very flexible with their service. They help with any problems or concerns that I have."

Kasey O. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"When the supervisor comes out, he does a good job."

Linda C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We had a very persistent problem, but they were very accommodating. They came back until the problem was well situated. They were quick to respond to my calls."

Mrs. F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come when they say they will and they ring my doorbell to let me know that they are here. They also wear shoe covers if they have work to do inside."

Mrs. L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Good and friendly service"

Mrs. E. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are consistent."

Charles H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were quick. I haven't had any problems with pest invasions between service calls."

Stephanie R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like that I can reach the owner of the company."

Dale A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are on time and they do their job."

Elaine P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The owner takes his time to work through finding the best solution for his customers. They are also careful with their chemicals. They take their time and do a good job. They also have a good website. "

Robert P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked Jim Donovan and his involvement in the job."

John C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I've used them for over five years. They are courteous and dependable."

John E. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The service"

Leslie M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are efficient, and they do a better than average job for pest control. "

Art A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"We were able to discuss things and decide on a couple of different ways of doing things. We chose the less expensive way, and it works for us so far."

John T. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The promptness and the efficiency"

Karen H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were timely and professional."

Michael B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out very promptly, and they were very thorough."

Glenn C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very thorough and knowledgeable."

Art S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He was meticulous, and he explained what he was going to do. "

Paul W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very nice."

Nina W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He told me my options, and he was honest."

Marcella B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were really good in explaining what was going on and thorough."

Rene L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their flexibility in using product that was less toxic."

Bill N. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came right out, and they didn't mind coming back several times. They were also very nice."

Charlotte T. Verified Donovan's Pest Control, Inc. Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guy was very knowledgeable, nice, and on time. I haven't had any ants since then."

Allen P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I've used them for over a year on a regular basis. They are good at what they do. They are prompt, friendly, competent, and I have already recommended them to others. They are doing a good job for me. "

"I like that they are personable, reliable, and effective. "

Amol J. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have used them for about a year and they are effective, responsible, and reliable. They arrive on time and they do what they need to do. It has been a good experience because I have noticed a big difference."

"I like that they have been able and willing to accommodate my timing needs. They work around my schedule and that is why their service is able to work for me."

Giffin O. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are a professional, small, local business, and they came highly recommended by friends in our area. We used them and liked the results of their work. "

"I was happy that they were responsive, thorough, and committed to solving the pest problem we had. "

Stewart H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very nice and reliable people. They come on time. I don't seem to have the problems that I had before. They seem do be doing something that works well because it's made a difference that I can see. I'd recommend them because I've noticed good results. "

"I like that the fellow who comes over to do the work is cheerful and does thorough work and has fixed the problem for me. He's done a good job and continues to do so."

Susan M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly and professional. I have them on a contract and they quickly took care of my pests and have kept the pests from returning. I am pleased with what they did. "

"They actually show up when they say they will. They are very reliable, professional, and trustworthy. I feel comfortable that they know what they are doing and that they do it well."

Daifend J. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"When I call them, it is easy to schedule an appointment."

Ed M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They originally got rid of our problem with carpeting ants. They would come back if any ants resurfaced."

John D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are not a big chain. They are a local business."

Lesa R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the fact that they are a family-owned operation. When I have a problem, I can talk to the owner and he will do whatever he can to rectify the problem."

Lori C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They come very regularly and I can depend on them to be here."

S. P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the owner, Jim. He explained things well."

Arthur M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They seemed to be technically okay and they showed up when they were supposed to."

Drex S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They respond to my requests."

Pratibha D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They understood my instructions upfront and carried out what needed to be done without having to keep in touch with me."

Bev M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They called and told me when they could come out. They gave good service."

Tu T. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are quite professional."

Martha E. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like Jim Donovan and the personalized service."

Wallace M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are fast and thorough."

Robert C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:No
Q3 & Q4:"He's a very nice person."

Rav A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Jim is helpful and easy to communicate with."

Patricia T. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came out again since the first treatment didn't work."

Theresa C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They gave me different options for pest control."

Danielle S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We used them once, and we were satisfied."

Kathy L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They showed up on time, and they were generally helpful. They didn't try to make me sign a contract."

Robert K. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"We set up an appointment, and they came out very quickly."

Rodney G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The personal service from the owner, Jim Donovan, was great."

Maureen C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"When I called, they always got back to me immediately."

Kathie L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came out, did the job, and left."

Humphrey L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were easy to work with."

Cathleen M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I didn't have to wait a long time before they came out to look. They were also timely in keeping their appointments. They gave me a very competitive rate, and the man that came out was very knowledgeable about the type of termite I had and what would work. He was upfront, and I was very satisfied. "

Stephanie Y. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The ants haven't been around for awhile."

Lisa L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service person was nice and easy to work with."

Misti L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were available sooner than some of the other players, and they seemed to understand the bee business."

Lavola C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came in and did the job well."

B. S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The guy came out quickly. "

Christina V. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I was looking for a mole service, and he was the only one I could find who did it."

Maybell W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were on time."

David Y. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The service"

Jim P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They came out to spray pesticides around my house, and it worked."

Tom R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I liked the people they sent out."

Christina A. Verified Donovan's Pest Control, Inc. Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The people who came were friendly and helpful."

Mohan D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"We had a problem with ants and spiders, both inside and outside the home. They show up as scheduled and they are pleasant, professional, and try to do things right. They stand by their work and they are very reliable and attentive. We've used them for about two years. "

"I like that they keep their promise and show up on time and do the work by tending to the pest problems. They are hardworking and pleasant to deal with."

Hillsboro P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Probably their rodent control"

Rosemerrie O. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They have been flexible with my issues."

Sonja M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"I feel safe that they are using the right kind of pesticides."

Eric T. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like Jim a lot."

Peter M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"It wasn't much."

Gary W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I liked that they explained everything to me."

Shirley T. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"It was good to have two or three people looking at the problem, giving different opinions to find the best solution."

John S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They got the job done."

Jane R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were very responsive on the phone and in coming out."

Marie B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were helpful."

Mario M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They got rid of it fast."

Judith B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"I like that they got the ants out without using toxic stuff."

Nick W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"The friendliness"

Mary B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"I liked it when they were in control of the gophers."

Garv R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I like working with Jim, he is good and local."

Dorothy H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They come out quickly when I call them."

Wendy F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The gentleman who comes out is very professional."

Calvin L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"No comment"

Tom C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"The type of rat trap he used worked."

Joan F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"I don't know."

Himanshu C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They were effective against the squirrels."

Chuck B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"Their punctuality"

Joseph S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"I liked the personal service of a small company. He also cares by using product that is sensitive to the environment."

Colleen G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"They couldn't find the problem. But the guy who came out was nice, sweet, and very polite."

Henry D. Verified Donovan's Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I don't know."

Jason C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:"The same day response"

Mr. R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:"The people were very nice. We live in an out-of-the-way area, and they were one of the few companies that would come out."

Howard L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"They were prompt."

Cathrine M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:4 out of 10
Q2:No
Q3 & Q4:"The fellow was nice."

Christine B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"The people were on time and nice."

Bruce S. Verified Donovan's Pest Control, Inc. Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"They came out."