Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
March 2005
We declare that Donovan's Pest Control, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #649
(650) 648-3914
(408) 874-6906
639 Bair Island Road, Suite 107
Redwood City, CA 94063
A Donovan’s Pest Control technician prepares a client’s roof for a pest control treatment.

Donovan’s Pest Control, Inc. specializes in providing Integrated Pest Management (IPM) services for residential and commercial clients in San Mateo, San Francisco, Santa Clara, and Alameda Counties. The family-owned and operated company’s IPM strategies include monitoring environments, providing positive identification, mechanical controls, naturally occurring biological agents, insect growth regulators, predator bugs and minimizing pesticide applications. It also provides pest proofing, bee removals and landscape pest management.

Owner Jim Donovan started Donovan’s Pest Control in 1997 after undergoing extensive training at the University of California, San Francisco. He says his company’s pest management services are based on years of sound research and knowledge of the biology and behavior of pest organisms.

Donovan’s Pest Control is a proud member of Bio-Integral Resource Center, Pest Control Operators of California, National Wildlife Control Operators Association and the Pesticide Applicators Professional Association. Mr. Donovan says the company’s sensitive strategies for pest removal are indicative of its business approach. “We care about the environment and our clients’ living, work, and play spaces.” 

Company Philosophy

“We believe the quality of our customer service makes us stand out, and a large part of that depends on our staff’s education. We design our efforts to address the specific wants and needs of our customers, using a basic framework of providing excellent service and achieving the highest pest control standards. Our efforts address both pest activity and the entire life cycle of pests.”

Serving San Mateo, San Francisco, Alameda, and all of Santa Clara County including San Jose, Los Gatos, Mountain View & Palo Alto.

General Pest Control
Landscape Pest Control
Medical, Institutional, Pharmaceutical & Animal Facilities

Comparative Summary

When it comes to pest management, many people are concerned about the impact chemical spraying will have on the health of their family, employees and pets. Redwood City’s Donovan’s Pest Control uses Integrated Pest Management (IPM) techniques to managing pests. “We’re a family-operated business,” says president and founder Jim Donovan. “We provide a service...

Frequently Asked Questions

Q: Aren’t pesticides highly toxic to humans and pets?
A: "The industry has come a long way since the days of spraying DDT. The products that professional pest management operators use are engineered and regulated to provide low impact control. All pesticides are toxic, but we prefer to use other ty...
Q: Are pesticides carcinogenic?
A: "If you’re concerned about the toxic effects of any pesticide, ask your pest management operator to give you a copy of the Material Safety Data Sheet (MSDS) on any product they intend to use before application. The MSDS will tell you ex...
Q: Other than pesticides, what methods do you use?
A: "There are many methods, and the ones we use depend on the species of pest and the local conditions. Sometimes, reducing humidity can eliminate or reduce a pest problem. Sealing a building, or even just door bottoms, can often be effective. R...

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Industry Info

When hiring a company to eliminate pests, it’s important to find one that understands the interaction of pesticides and the environment.
That means ensuring it has the proper licenses and certifications to apply pesticides, and requires its workers to undergo continual training to stay current on the latest products and safety practices. “Companies should train their staff...
Findings based on statistically reliable research from 225 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 225

Diamond Certified Qualification

Based on 225 customer surveys, we declare
Donovan's Pest Control, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 649
Continuously qualified since March 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A. C. Verified Customer Name
"I like their staff and I like the people they send. I like that they are prompt and responsive."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Donovan's Pest Control, Inc.
639 Bair Island Road, Suite 107
Redwood City, CA 94063
(650) 648-3914
(408) 874-6906
(877) 312-3523
(650) 365-1969 fax
DCID6503651900
DCID8886651901

Mon - Fri: 7:30am - 5pm

Serving San Mateo, San Francisco, Alameda, and all of Santa Clara County including San Jose, Los Gatos, Mountain View & Palo Alto.

Jeff Goss, Branch Manager
26
11
3159
Liability Insurance, Workers' Compensation
Bio-Integral Resource Center (BIRC), Pest Control Operators of California, Pesticide Applicators Porfessional Association (PAPA)
Jeff Goss, Operations
1997
General Pest Control; Landscape Pest Control; Medical, Institutional, Pharmaceutical & Animal Facilities
7,000
Commercial, Residential
15-Day Guarantee on One Time Services, Continuous Guarantee on Maintenance Services
San Mateo Pest Control

Photo & Video Gallery

Survey Responses For

Donovan's Pest Control, Inc.

Donovan's Pest Control, Inc.: Average 8.6 out of 10 based on 225 unique customer surveys of customer satisfaction.
A. C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt and reliable. They are reasonable."

"I like their staff and I like the people they send. I like that they are prompt and responsive."

H. G. M. C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reasonable."

"They are very polite and very thorough when they come."

M. M. M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and very qualified."

"Their personnel, they are very friendly and very competent."

S.W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good, they have great customer service, and they definitely meet my standards."

"Customer service, they know how to treat our residents, which is very important. They also follow up. I am very satisfied with their service."

T. F. W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They follow directions very well."

"They follow directions and they come on time as scheduled."

Alan P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were reliable and effective."

"They listened and they were friendly."

Anthony Y. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good about returning if there is a problem in between service calls and they always return without a problem."

"Very reliable, and the technicians who come to your home are very professional and courteous."

Ben L. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are honest and reliable."

"They have done a good job at handling the insects."

Brett W. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a good group and I like them, which is why I continue to use them."

"They communicate always on time and they tell me when I am coming. They are all nice."

Charles F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The best time to use them is in the summer time, when the pests are more active."

"I like the fact that they are there and that they are available."

David P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were efficient and reliable."

"They eradicated the pests and they did great."

Hank B. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest, very reasonable, and dependable."

"Honesty"

Jeff H. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable and very responsive."

"I think they do a very good job and I am happy with their work."

Joan G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have been extremely reliable and they have taken care of problems that I am not capable of dealing with. The people have been courteous and capable. They come right out and they don't waste any time."

"I guess that they are reliable."

John K. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They come and they do the job and they call before they come. They do the job and they go and they take the animals with them. It is not intrusive or anything. If you are not around, you will not know that they have been there."

"I don't have any gophers digging up my hill, which is all I can really say. They are very reasonably priced."

Lillian P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think it is pretty good service."

"Reliable"

Paul R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, they get the job done, and their prices are reasonable. I like dealing with an independent business."

"They are good at what they do."

Renee R. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They show up on time."

Sarah O. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really responsive. You can call them and they will call you right back."

"I can trust the owner."

Tom F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I probably wouldn't tell anybody anything."

"They are just on top of it. They keep it from getting out of hand and they come when they say they will come. They call ahead and they check anything I ask them to check. They give me suggestions and they make sure that I am not getting reinfested."