Independently Rated Highest in Quality
T h i r t e e n t h
Consecutive Year
Originally Earned:
March 2005
We declare that Donovan's Pest Control, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #649
(650) 648-3914
(408) 874-6906
639 Bair Island Road, Suite 107
Redwood City, CA 94063
A Donovan’s Pest Control technician prepares a client’s roof for a pest control treatment.

Donovan’s Pest Control, Inc. specializes in providing Integrated Pest Management (IPM) services for residential and commercial clients in San Mateo, San Francisco, Santa Clara, and Alameda Counties. The family-owned and operated company’s IPM strategies include monitoring environments, providing positive identification, mechanical controls, naturally occurring biological agents, insect growth regulators, predator bugs and minimizing pesticide applications. It also provides pest proofing, bee removals and landscape pest management.

Owner Jim Donovan started Donovan’s Pest Control in 1997 after undergoing extensive training at the University of California, San Francisco. He says his company’s pest management services are based on years of sound research and knowledge of the biology and behavior of pest organisms.

Donovan’s Pest Control is a proud member of Bio-Integral Resource Center, Pest Control Operators of California, National Wildlife Control Operators Association and the Pesticide Applicators Professional Association. Mr. Donovan says the company’s sensitive strategies for pest removal are indicative of its business approach. “We care about the environment and our clients’ living, work, and play spaces.” 

Company Philosophy

“We believe the quality of our customer service makes us stand out, and a large part of that depends on our staff’s education. We design our efforts to address the specific wants and needs of our customers, using a basic framework of providing excellent service and achieving the highest pest control standards. Our efforts address both pest activity and the entire life cycle of pests.”

Serving San Mateo, San Francisco, Santa Clara and Alameda Counties

General Pest Control
Landscape Pest Control
Medical, Institutional, Pharmaceutical & Animal Facilities

Comparative Summary

When it comes to pest management, many people are concerned about the impact chemical spraying will have on the health of their family, employees and pets. Redwood City’s Donovan’s Pest Control uses Integrated Pest Management (IPM) techniques to managing pests. “We’re a family-operated business,” says president and founder Jim Donovan. “We provide a service...

Frequently Asked Questions

Q: Aren’t pesticides highly toxic to humans and pets?
A: "The industry has come a long way since the days of spraying DDT. The products that professional pest management operators use are engineered and regulated to provide low impact control. All pesticides are toxic, but we prefer to use other ty...
Q: Are pesticides carcinogenic?
A: "If you’re concerned about the toxic effects of any pesticide, ask your pest management operator to give you a copy of the Material Safety Data Sheet (MSDS) on any product they intend to use before application. The MSDS will tell you ex...
Q: Other than pesticides, what methods do you use?
A: "There are many methods, and the ones we use depend on the species of pest and the local conditions. Sometimes, reducing humidity can eliminate or reduce a pest problem. Sealing a building, or even just door bottoms, can often be effective. R...

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Industry Info

When hiring a company to eliminate pests, it’s important to find one that understands the interaction of pesticides and the environment.
That means ensuring it has the proper licenses and certifications to apply pesticides, and requires its workers to undergo continual training to stay current on the latest products and safety practices. “Companies should train their staff...
Findings based on statistically reliable research from 275 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
90%
n = 275

Diamond Certified Qualification

Based on 275 customer surveys, we declare
Donovan's Pest Control, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 649
Continuously qualified since March 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A. S. F. E. Verified Customer Name
"I guess that they were knowledgeable and I liked their pricing."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Donovan's Pest Control, Inc.
639 Bair Island Road, Suite 107
Redwood City, CA 94063
(650) 648-3914
(408) 874-6906
(877) 312-3523
(650) 365-1969 fax
DCID6503651900
DCID8886651901

Mon – Fri: 7:30am – 5pm

Serving San Mateo, San Francisco, Santa Clara and Alameda Counties

Jeff Goss, Branch Manager
26
11
3159
Liability Insurance, Workers' Compensation
Bio-Integral Resource Center (BIRC), Pest Control Operators of California, Pesticide Applicators Porfessional Association (PAPA)
Jeff Goss, Operations
1997
General Pest Control; Landscape Pest Control; Medical, Institutional, Pharmaceutical & Animal Facilities
7,000
Commercial, Residential
15-Day Guarantee on One Time Services, Continuous Guarantee on Maintenance Services
San Mateo Pest Control

Photo & Video Gallery

Survey Responses For

Donovan's Pest Control, Inc.

Donovan's Pest Control, Inc.: Average 8.5 out of 10 based on 275 unique customer surveys of customer satisfaction.
A. S. F. E. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were knowledgeable, on time, and I liked the follow-up report that they give you via email."

"I guess that they were knowledgeable and I liked their pricing."

C. C. R. C. G. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are trusted."

"They are professional."

H. P. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good customer service, seems to know their product, and he shows up on time. He is knowledgeable."

"Customer service"

I. P. M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very reliable"

"We use them for rodent control and we don't have a rodent problem at the properties."

P. M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is reliable."

"We were able to set a time and they came in on time and they did their job. We didn't have to worry about following up."

U. C. S. F. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have been doing this for a very long time and they understand their business. They understand the rodent pathogens, which is important in my field."

"Customer service, they will call me back immediately."

Sarah N. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were helpful in searching for the matter."

"They were very accurate, they looked at every nook and cranny, and they made sure they checked to make sure that everything got covered."

Alison Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very knowledgeable."

"They were very knowledgeable, compared to other companies I called."

Camilla Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The guys who worked the site were great, but the office is not so good."

"The guys who came out were knowledgeable and helpful."

Charlie Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They took care of our problem. It was quick and easy."

"We didn't have to do anything, we let them take over. It was easy."

Cindy Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are dependable, very knowledgeable, and thorough. You don't have to be with them while they are on site performing their work. They are trustworthy."

"I like the fact that the technicians would let me know what they found or if they didn't find anything. They left the site clean."

George Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very responsive and always on time."

"Overall, they are very knowledgeable and very thorough."

Holly Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought that they were good."

"They solved my problem."

Julian Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are Diamond Certified and they are awesome."

"They were very personable people who came out and they were all really nice. They had good customer service."

Rhoda Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Call them, you will like them."

"They are very polite and on time with their calls."

Stan Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do what they say they will do."

"They showed up on time and they were neat and clean."

Veronica Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great."

"I would definitely recommend them."

A. C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are prompt and reliable. They are reasonable."

"I like their staff and I like the people they send. I like that they are prompt and responsive."

H. G. M. C. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very reasonable."

"They are very polite and very thorough when they come."

M. M. M. Verified Donovan's Pest Control, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and very qualified."

"Their personnel, they are very friendly and very competent."