Don Hays Builder, Inc.

Company Philosophy

“Our business is building, but the most important thing we build is lasting relationships with our customers. We stay true to their visions and goals and make sure we deliver what they want. While we certainly need to be satisfied with our work, it’s more important that our customers are thrilled with the results.”

Comparative Summary

What makes this company unique: For Don Hays, owner of commercial and residential construction firm Don Hays Builder, Inc., the value he brings to each of his clients is directly related to his 20 years of construction and remodeling experience. Unlike larger contractors, Mr. Hays personally takes charge of each job. He’s onsite every day, working and supervising his crew to ensure everything is done to his exacting standards,...

Frequently Asked Questions

Q: How long will the job take? Will there be cost overruns?

A: "Every job is different, but we’ll give you a completion date before we begin and meet that date. We’re experienced in a wide variety of construction work, so we know just how long various jobs will take. The same is true for budg...

Q: Do you maintain a clean worksite?

A: "Yes. We clean up at the end of every day and do a major cleaning job on Friday afternoons. If clients are living in the home during the remodel, we ensure there’s separation between the work and the living space."

Q: What’s value engineering?

A: "We can work with you to provide options to save money or improve the design of your remodel. Our years of experience have given us insight into design and experience with a wide variety of different building products. Clients often rely on u...

Industry Info

When hiring a contracting firm, make sure it can adhere to your budget and timeline.

Don Hays, owner of Don Hays Builder, Inc., says that, in today’s economy, there’s pressure on contractors to bid low in order to land a contract. “A lot of homeowners don’t realize some contractors will bid low and then...

Customer Satisfaction

Customer Loyalty

Yes:100%

Company Capabilities Table

Company Name: Don Hays Builder, Inc.

Website:

http://www.donhaysbuilder.com

Address:

212 National Street
Santa Cruz , CA 95060

Phone Number:

(831) 704-6916

DCID Number:

DCID8314255818

Hours:

Mon - Fri: 8am - 5pm Weekends & After Hours: By Appointment Only

Areas Served:

Serving all of Santa Cruz County including Capitola, Santa Cruz, Watsonville, Scotts Valley, Brookdale, Felton, La Selva Beach and Rio del Mar.

Owners: Don Hays

Years in Industry: 20

# of Employees: 6

License: 928657

Insurance: Liability Insurance, Worker's Compensation

Founded: 2004

Area of Expertise: Residential Remodeling, Additions, Decks and Fences, "Granny" Units, New Construction, Residential and Commercial Construction, Restaurants, General and Structural Repairs

Served per Year: 30

Customer Type: Residential and Commercial

Warranties & Guarantees: 8-Year Warranty on Workmanship

Category Pages: Santa Cruz Contractors - Remodel & Additions

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Don Hays Builder, Inc.

Survey Responses For

Don Hays Builder, Inc.: Average 9.8 out of 10 based on 15 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Abbie S. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their ability to work with us, we were able to talk them into modifying some things. They came up with good suggestions. We were very pleased."

Annie N. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Can I give them a '10+'? There is no other place that I'd ever go. I worked mostly with Don. They really listened to me regarding my vision of what I had in mind, instead of how they thought it should be. They were reliable, and they had great ethics. The job was done perfectly. The deck was done and sealed. It was perfect. They were so good that the neighbors were watching, talk about customer satisfaction."

Demeon B. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The overall experience, and they were very punctual. Everything that was discussed, they did. They were very professional."

Derek T. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they were supposed to do. They were on budget and on time. There weren't any excuses. I didn't have any issues with them, like I've had with other contractors."

Gene M. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He did the job within the budget and on time. In fact, he did it faster than I thought he would, and that's rare."

Heather B. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and open to our questions. It made a great working relationship. If there were any issues, we were able to work through them. They cleaned up the house really well, including the deck. They were really awesome."

Hildi B. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We liked the way they listened and worked with our ideas. The end result was true to the vision that we had. Their standards, and quality of their work and materials was very high. The result is beautiful."

Ian M. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They kept somebody at the job site every day. They didn't stop and move the crew around. They finished the job from beginning to end and stayed on it until it was finished."

Maggie M. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We plan to use them in the immediate future. They came in at the right bid, stayed on budget, and finished when they said they would. Their communication was good. They were open and responsive to anything we had to say. The finished product was great. We have recommended them to many of our friends."

Matt S. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their response and the quality of their work, they were nice guys."

Mike D. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on budget. They got the job done cheaper than I expected. They worked hard on the job, and they were definitely prompt. That was the biggest thing. I had a pretty good experience."

Mike G. Verified Don Hays Builder, Inc. Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was on it. He was always there when I needed him. He picked up the phone each time I called. That was very unusual for a contractor. He also had a good reputation. I checked him out beforehand. He worked on a couple of restaurants that I know, and he did a great job on them."

Alan K. Verified Don Hays Builder, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they were going to do. They showed up on time, and they cleaned up their mess at the construction site."

John F. Verified Don Hays Builder, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They didn't just find excuses. They got to it, and they got the job done."

Tim B. Verified Don Hays Builder, Inc. Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Don is extremely knowledgeable. His greatest gift, among other things, is looking at plans and finding new concepts and ideas to embellish them. He is very good at designing. He makes stuff work. For instance, we had a stairway that he completely changed, making the best use of the space. It was brilliant. He was amazing. He has an artful eye, as well as being a builder, which is very rare. He is not an automation. He is able to see and visualize. Both he and Rich are really great. They have great customer service skills, and they really listen. They are very quick and efficient with time."

Don Hays Builder, Inc.

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

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Company Capabilities Table

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Survey Responses For