Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
February 2010
We declare that DMC Hearing Aid Center HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1618
(650) 648-3947
851 Fremont Avenue, Suite 99
Los Altos, CA 94024

Hearing aids (including WOW!) for Mid-Peninsula residents

DMC Hearing Aid Center is the first Northern California office established by Right Hear, LLC, a national group of audiology professionals, hearing practitioners and ENT (ear, nose and throat) specialists who share marketing programs, practice management tools and financial resources. The company’s mission is to provide superlative hearing care and hearing enhancement solutions, with services including audiological testing and hearing aid sales.

Hearing professional Fernando Martinez is dedicated to improving the quality of life for patients of all ages. Over the years, Mr. Martinez has helped hundreds of patients retain their hearing. “We administer and evaluate hearing tests and take a patient-centered approach to hearing care, often involving friends and family to assist with understanding patients’ hearing needs and determining the best solutions,” says Mr. Martinez.

DMC Hearing Aid Center provides state-of-the-art digital hearing aids that are custom-fitted and fine-tuned for peak enhancement. The company also offers WOW! Invisible Hearing™, a 100 percent invisible hearing device that can be worn 24/7 for up to 120 days at a time. It requires no new batteries or daily maintenance, and it can be used during most activities, including showering and exercising. “Patients who wear this device are astounded by its clarity and comfort,” says Mr. Martinez.

Company Philosophy

“We take a personalized approach to treatment by understanding patients’ activities, lifestyles and budgets. By getting to know our patients and their families and friends, we develop a better understanding of their needs and can create hearing solutions that are a perfect fit.”

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

Audiology Testing
Hearing Aid Sales
Hearing Devices

GN ReSound
GN ReSound
Phonak
Phonak
Siemens
Siemens
Unitron
Unitron
Widex
Widex

Comparative Summary

DMC Hearing Aid Center provides hearing tests and state-of-the-art digital hearing aids for clients throughout the Mid-Peninsula. Fernando Martinez, principal hearing professional, says the Los Altos-based company takes extra pride in its customer service. “We check in with customers 24 hours after every purchase and continue to provide personalized service for as long as needed.”To add to its...

Frequently Asked Questions

Q: What brands of hearing aids do you carry?
A: "We carry most major brands, including WOW! Invisible Hearing, Phonak, Unitron and Resound."
Q: How much will a hearing evaluation cost?
A: "Our hearing evaluations are complimentary."
Q: Why do hearing aid prices vary so much?
A: "Hearing aids can range from $300 to $6,000, and price really depends on the type and severity of your hearing loss and your lifestyle needs."

Map

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Industry Info

If you need a hearing aid, choose a company with an office and full-time employees.
“Many companies only show up to their offices when you have an appointment,” says Fernando Martinez, principal hearing professional at DMC Hearing Center in Los Altos. “It’s important to look for one that offers full service...
Findings based on statistically reliable research from 82 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 82

Diamond Certified Qualification

Based on 82 customer surveys, we declare
DMC Hearing Aid Center
has passed all rating steps and has earned
The Diamond Certified Award
No. 1618
Continuously qualified since February 2010.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alfred D. Verified Customer Name
"They took me on time and they respected my time. The exam was very thorough."
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

DMC Hearing Aid Center
851 Fremont Avenue, Suite 99
Los Altos, CA 94024
(650) 648-3947
(650) 949-2759 fax
DCID6509492765

Mon – Fri: 9:30am – 4:30pm

Serving all of Santa Clara County including Milpitas, San Jose, Sunnyvale, Santa Clara, Mountain View, Palo Alto, Cupertino, Los Altos and Gilroy.

15
3
WOW! Certified
1898, 906
Liability Insurance, Worker's Compensation
Pat Curry, President
2006
Hearing Aid Evaluations, Hearing Aid Sales, Hearing Aid Devices
GN ReSound, Phonak, Siemens, Unitron, Widex
2,500
All
30-Day Money Back Guarantee - Plus Additional Warranties (Depending on Product)
CareCredit

Survey Responses For

DMC Hearing Aid Center

DMC Hearing Aid Center: Average 9.1 out of 10 based on 82 unique customer surveys of these open ended questions.
Alfred D. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took me on time and they respected my time. The exam was very thorough."

Alfred K. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very friendly, attentive, and they explained things as they went along. When I went back, adjustments were made to fine-tune my hearing. When I lost my set, they were able to replace it quickly."

Alvin S. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Dr. Drew knows what he's doing. He's been responsive to my requests and questions."

Amelia A. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very patient and he really helped me."

Betty D. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We're always very happy with Dr. Drew."

June V. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like him as a person. I get in and out of there quickly. They know what they're doing."

Eloise M. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very prompt with replacement parts. The people who work there are nice people."

Eusebio O. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He knows what he's doing."

Eva M. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's close to my house."

Florence F. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's very thorough. When I ask him a question, he takes his time with me. He really listens to me."

Genevieve R. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I got the hearing aid last year and I used it. Now I think I don't need it. I'm starting to think I hear just fine without it. The tests Dr. Drew did at the beginning were borderline. I do think I needed the aid then, but I think my hearing has improved. I like the service and attention I get in the office. I feel like I'm well taken care of. I've never had to wait to be seen, and I always get a call back."

Geraldine R. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are always friendly and welcoming. Even if I have a problem with something simple that I could have taken care of myself, they are more than happy to help with whatever I need."

Gloria B. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are responsive to whatever I need, whether it's the mechanics of the machine or the battery. I don't have any complaints. The one problem I had, he solved right away. I was having a difficult time getting a hold of him by telephone. He told me to use his email and I got help immediately. I like that his office is just a 30-minute walk from my house."

Harriet L. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The very personal attention that addressed all of my questions, the hearing aid did not work well to begin with, but that was due to operator error. Dr. Drew took care of the problem."

Henry A. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's excellent. I came in to have my piece serviced and he said that my old one was still good. I didn't have to buy a new one. The location is nice."

Herschel F. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The courtesy is very good. I don't have any complaints. Everyone is so friendly."

Hoyt B. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I thought the hearing test was very thorough and Dr. Jami is very knowledgeable."

John B. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're usually punctual. The office is immaculately clean. Everyone is very professional."

John T. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It seems to be a comfortable place for my dad. He seemed to be happy with the way the ear doctor handled things."

Karlya H. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I think Dr. Kimbrough is very thorough."

Ken L. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the frequent tune-ups I get for my device."

Leon H. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They answer my questions and they help me with adjustments. They take the time to teach me how to maintain the device myself. I think they're doing a very good job."

Lois E. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like that they approach my problems with answers."

Luetta B. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made me feel comfortable. Dr. Drew was able to respond to my questions."

Maremaro S. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took care of my needs."

Mark V. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They seemed to take the time to get things right."

Marvin L. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the convenience and the informality."

Mary K. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was available at the drop of a hat. He had all the newest tests and was very empathetic."

Mary V. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Drew is very cordial, professional, and he made my mother feel comfortable. I was very satisfied with how she was treated."

Mildred C. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The hearing aids work. They got everything in place quickly."

Myrtle M. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everyone was very pleasant and obliging."

Norma H. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was very personal. I felt a lot of confidence in the doctor. Whenever I go there for an adjustment, everyone is helpful."

Paula B. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked the doctor. He was very nice. They tried to help with my hearing troubles."

Peter M. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He's very attentive. He takes time to answer questions and explain technical features. He makes sure I am using the equipment correctly. He has nice interpersonal skills. I feel very comfortable with him."

Philip A. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The office was small and intimate. The service was personal. He was cordial and he knew hearing aids."

Richard F. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The facility isn't unusual. What is unusual is the great service from Dr. Drew. I liked him very much."

Richard S. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The gentleman had all the equipment to test my hearing. He was able to point out that I had lost the nerves in one ear. They were helpful at the office. They even clean my aids for me. They do a good job."

Robert R. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good friendly service, they are informative. Everything seems to be working for me."

Sam T. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I can't explain it in words, except to say that there is an all-around, good feeling when I go there. I have recommended them to my friends."

Sharon D. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service, they were very good at their jobs. The price is right."

Shirley Y. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The people are nice. I have absolutely no complaints about them or my hearing aids."

Tom W. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was great to work with. He always tries to satisfy my hearing needs. I can get in quickly when I need adjustments."

Venus D. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It's a small, friendly office."

William W. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"My husband could hear a lot better after he went there."

Yungho K. Verified DMC Hearing Aid Center Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Dr. Drew is wonderful. He is responsive to my phone calls. He's empathetic."

Bette K. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very pleasant and very willing to help with whatever I want. They are just so nice in that office."

Bruce J. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He's technically qualified to match me with the correct hearing aid."

Colleen C. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are always there, and they provide proper adjustments to my hearing aids. Their office hours are good."

Dean C. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are very friendly. They are pretty much on time and they seem to give good service."

Donald W. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked the courteous service and the appearance of the place. I like Dr. Drew. He's very nice. My hearing aid for my left ear works well."

Elizabeth W. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think that they are proficient in their jobs."

Ruth I. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They guided me through the transaction. They had people to help me with the paperwork. They made things simple. The hearing aid works."

George K. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like Dr. Drew very much. I'm very satisfied with his work. He keeps working on my aid to get it just right."

George K. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I think Dr. Drew, the audiologist, has been very caring towards his patients."

Gordon P. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I'm happy with the way the hearing aids fit in my ear and I don't have to take them out. Dr. Drew is a good man."

James D. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like the technical aspect best. Dr. Drew explains every part of the earpiece and how it works in a way that I can understand."

Keith C. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked their kindness during my treatment and their expertise."

Roland W. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their location is close to home. I like the service from Dr. Drew and his team."

Shirley B. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're very accommodating. They always have time for me and I never feel rushed. They take the time to listen to me. They make corrections when necessary."

Steffi G. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"It's convenient and close to my home."

Thelma P. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The location is handy. The women that work there are kind. They call me back, which is unusual."

Wilber L. Verified DMC Hearing Aid Center Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I was looking for a particular brand and they were the only ones in my area that had it. I like their location."

Albertine A. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were nice and they listened to us. They tried to help me with my hearing needs."

Alfred H. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"My experience with them was fine. They were able to give me the right aid."

Benn H. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Dr. Drew is very personable, helpful and very accomplished in his field."

Esther K. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're available whenever I need them. Dr. Drew is a '10'. He tried hard to make the aid work."

Helga F. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They were very nice and helpful with cleaning my old hearing aid. The young lady in the office was sweet."

Kenneth H. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I was very satisfied with the service."

Mary M. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The availability and the willingness to work with me to make everything right, I had several problems with my hearing aid after I purchased it. I appreciated the fact that they were willing to make everything right."

Mary M. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They are the only company in my area offering this product. The manager was very cooperative and friendly. They now have their office together."

Mary S. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like the people who work there. They are very nice."

Michael D. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They did a good job with the exam part. The people in the office seemed to care."

Roger H. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"It's close to home. Dr. Drew cares about my hearing."

Virginia S. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Probably the people in the office."

William W. Verified DMC Hearing Aid Center Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He had time to talk with me and not rush me out the door. He answered all of my questions."

Anthony C. Verified DMC Hearing Aid Center Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:"I liked their advertising. I thought I was getting something high tech."

Raymond W. Verified DMC Hearing Aid Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Once one buys the aids, they have a comprehensive approach to treatment."

Terry T. Verified DMC Hearing Aid Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are friendly people."

Toshika O. Verified DMC Hearing Aid Center Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"He's very comfortable to talk to. He listens very carefully. It's close to my house."

Donald G. Verified DMC Hearing Aid Center Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"I was able to get in to see the practitioner fairly promptly."

Maryhill G. Verified DMC Hearing Aid Center Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:"They seemed to care about me."

Gerald M. Verified DMC Hearing Aid Center Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:"The doctor and the people in the office were okay."