Diadem Finish Carpentry

Company Philosophy

“We strive to develop lasting relationships with our clients by always keeping our promises and doing everything possible to ensure their satisfaction. Instead of doing a quick job for a customer, we determine their specific needs and create a special cabinet that will bring them years of happiness.”

Comparative Summary

What makes this company unique: Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for cabinet companies that have earned the prestigious Diamond Certified award. For Diadem Finish Carpentry, the key to achieving and maintaining high levels of customer satisfaction is simple: take the time to get to know every client and deliver high-quality cabinets that are customized for...

Frequently Asked Questions

Q: What’s a typical turnaround time for a cabinet job?

A: "It really depends on the type of work. We’ll give you a solid estimate once we’ve scoped out the design. Straightforward jobs usually take about a week, but jobs that have a lot of custom millwork can take several weeks."

Q: How soon can you start my project?

A: "We recommend booking at least two months in advance."

Q: How long will my kitchen be unusable?

A: "It depends on the job. If we’re just replacing cabinets and not changing the floor plan, we can leave all the plumbing, electrical and gas lines in place. Extensive remodels take longer and require more disruptive construction methods. We’ll...

Industry Info

When it comes to cabinets, you really do get what you pay for.

There are two main types of residential cabinetry: pre-fabricated and custom. The difference between the two usually comes down to quality and price—pre-fabricated cabinets are relatively inexpensive, but their poor quality often leaves homeowners...

Customer Satisfaction

Customer Loyalty

Yes:100%

Company Capabilities Table

Company Name: Diadem Finish Carpentry

Website:

http://www.diademfinishcarpentry.com

Address:

19451 Riverside Drive
Sonoma , CA 95476

Phone Number:

(415) 484-5042
(707) 500-2661

DCID Number:

DCID7079389821

DCID7079219732

Hours:

Mon – Fri: 8am – 5pm

Areas Served:

Serving Marin, Sonoma and Napa counties including San Rafael, Novato, Rohnert Park, Santa Rosa, American Canyon and St. Helena.

Owners: Scott and Jennifer Thomson

Years in Industry: 20

# of Employees: 2

License: 948656

Insurance: Liability Insurance, Worker's Compensation

Memberships: Better Business Bureau, North Coast Builders Exchange (NCBE)

Founded: 2006

Area of Expertise: Cabinets and Finish Carpentry, Trim Moldoings, Casings, Baseboards, Wainscoting, Closets and Vanities

Key Brands: Blum, Grass, Salice

Served per Year: 50

Customer Type: Residential and Commercial

Warranties & Guarantees: 5-Year Warranty on Workmanship

Category Pages: Marin Cabinets
Sonoma Cabinets

Photo & Video Gallery

Diadem Finish Carpentry

Survey Responses For

Diadem Finish Carpentry: Average 9.8 out of 10 based on 17 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

M.A.B. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very detail oriented and reasonably priced."

"They listened to my needs and fulfilled them and then some."

N.C. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Their craftsmanship is very good."

"The finished work product"

S.I. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"My experience in working directly with Scott is that he is very conscientious, he does good quality work, and he is very good with details, so nothing gets overlooked."

"They are very easy to work with and very attentive."

Stuart S. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are extremely qualified, very skillful, and extremely pleasant to work with."

"Their skills"

T.W. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very thorough, competent, and they do quality work."

"They can take a concept and make it a reality."

David B. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are super personable, and their attention to detail and execution cannot be beaten."

"My interaction with Scott Thomson, and the finished product exceeded my expectations."

Don G. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They do a pretty good job."

"They were responsible."

Jim R. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"Quality and service is paramount to Scott. They are my exclusive finish carpentry company. I won't use anyone else."

"That Scott, the owner, is intimately involved with all the details of the job, he makes sure that the client is extremely satisfied."

Larry T. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They did great quality work at a reasonable price."

"The finished work, and I liked working with Scott."

Linda C. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are very conscientious, meticulous, and they do very fine carpentry work."

"Scott, the owner, is very pleasant. He does excellent work."

Mark R. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"He is a man of his word."

"I would probably say the ability to work with him, he was good."

Nadine A. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"They are highly skilled, very pleasant, and nice."

"They did a good job, and they were pleasant to work with. Scott is amazing. They did a great job in my home. They were sensitive to the age of my house, and they did great work."

Roger M. Verified Diadem Finish Carpentry Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:

"I just recommended them to my best friend about a month ago to work on their entire house. He is good. He does a great job. He's precise and meticulous in his work. Scott is easy to get along with."

"His quality of work, and his pricing is very fair."

T.S.A. Verified Diadem Finish Carpentry Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"High quality work"

"The product and their involvement with the process, they are thorough."

Q.D.C. Verified Diadem Finish Carpentry Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"He is a great installer."

"He is very easygoing and easy to communicate with."

Claudia H. Verified Diadem Finish Carpentry Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They do excellent work. He is a very nice guy. They take into account personal references. He worked with us and came up with great ideas. It's perfect."

"The personal service, he really worked with us and tried to understand our family and how we were going to use the kitchen. "

John H. Verified Diadem Finish Carpentry Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:

"They are very organized and precise."

"The quality of their work"

Diadem Finish Carpentry

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For