DIAMOND CERTIFIED COMPANY REPORT
DC Tile and Stone
DC Tile and Stone designs and installs slate, marble, granite, travertine, ceramic, porcelain, mosaic, glass and metal tiles for homeowners in Sonoma, Marin and Napa Counties. The company utilizes the latest industry technology and design trends to create tile projects that fit any budget or style, from old world to contemporary. In addition to its installation and design capabilities, it offers in-home consultations to homeowners who need help planning their kitchen or bathroom projects.
wner Derek Kahn says the biggest differentiating feature of DC Tile and Stone is the way it works closely with clients throughout every phase of the tiling process—an inclusive approach that’s rarely seen in the tile industry. “Some contractors make decisions without their clients’ approval, but we really pay attention to what each homeowner wants and cater to their needs. They’re our referral system, so it’s very important that we make them happy.”
DC Tile and Stone is known for its comprehensive preparation and clean-up processes, which include hanging plastic for dust protection, laying drop cloths, protecting yards and cleaning any overspray. “After everything is completely clean, we do a final walkthrough and see if the homeowner wants to change anything,” adds Mr. Kahn. “Everything we do is based on ensuring our clients’ satisfaction.”
Company Philosophy
“Our mission is to make our clients’ remodeling projects less stressful by providing a professional atmosphere tailored to meet their specific needs, both in terms of design and function. We strive for 100 percent customer satisfaction, so we never leave a job until the homeowner is completely happy with our work.”
Serving Sonoma, Marin and Napa counties including Santa Rosa, Rohnert Park, San Rafael, Novato, Napa and American Canyon.
Installation of Tile & Stone:
Slate
Marble
Granite
Travertine
Glass
Ceramic
Porcelain
Mosaic
Metal Tiles
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for tile contractors that have earned the prestigious Diamond Certified award. For DC Tile and Stone, the key to achieving and maintaining high levels of customer satisfaction is tailoring every aspect of its work to fit the particular needs and budget requirements of its clients. “...
Frequently Asked Questions
Q: How long will my job take to complete?
A: "It depends on the work, but we’ll give you an estimate that’s usually accurate to within two days. That may sound like a lot, but once we start lifting tiles, we never know what we’re going to find."
Q: Do you operate a clean worksite?
A: "Yes. One of our top priorities is taking care of each customer’s home. We take all the drop sheets and plastic sheeting down for the weekend and try to make the space as livable as possible. If you’re having people over, for example, we’ll p...
Q: Do you offer design work?
A: "We’re not designers, but we’re happy to consult with you on what will look good and help you choose the best materials for the job."
Industry Info
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Take simple steps to maintain the tile in your home.
Tile is a popular choice for residential applications because of its versatility—it’s available in many different styles and can be used anywhere from floors to backsplashes and countertops. Even though most tiles are relatively easy to maintain,...
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Findings based on statistically reliable research from 27 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
100%
n = 27
Diamond Certified Qualification
Based on 27 customer surveys, we declare
DC Tile and Stone
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1775
Continuously qualified since September 2011.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Joel B. Verified Customer Name
"They are flexible and easy to work with. Whenever I need something, I get a quick response."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
DC Tile and Stone
(415) 830-8780
(707) 981-4695
(707) 981-4695
DCID4155337700
Mon – Fri: 8am – 6pm
Sat – Sun: 10am – 4pm
Serving Sonoma, Marin and Napa counties including Santa Rosa, Rohnert Park, San Rafael, Novato, Napa and American Canyon.
Derek Kahn
10
3
Service Magic-Certified
934359
Liability Insurance, Worker's Compensation
Building Trades Association, North Coast Builders Exchanges (NCBE)
Prime Buyer's Report Top Ten Award (2011)
2009
Indoor and Outdoor Tile Installation, Cleaning and Re-Grouting
40
Residential and Light Commercial
3-Year Warranty on Workmanship
Photo & Video Gallery
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Survey Responses For
DC Tile and Stone
DC Tile and Stone: based on 27 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Joel B. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very careful, experienced, and knowledgeable. They have always been a pleasure to work with. As far as accommodating the job, they always get it done the way we want it done."
"They are flexible and easy to work with. Whenever I need something, I get a quick response."Naomi P. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are efficient, talented, and pleasant to work with."
"The work, they do a magnificent job. It is well done and professional. They are very thorough."Steve S. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They're creative, and they have good service. He backs his work."
"The quality of their work, and they are reliable as far as time frames. When they say they will be there to start a job, I have never been disappointed. I have had a lot of work done. I am a really satisfied customer."Tim L. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He will do exactly what he says he will do, and he gets it done right. He will guarantee his work."
"They are dependable, and they do exactly what they say they will do. There is no price increase as the job goes on. The price is the same as what he quotes you."Will B. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The impression I got is that they were there for every step of the process, and they were eager to get my input. They were listening to what I wanted, and their pricing was fair. All in all, It was a good experience."
"They will bend over backwards. They wanted to make sure that I was happy with the entire product. The impression I got was that they weren't happy if I wasn't happy. They were great."Ashley S. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very professional and very courteous. They were very flexible, and they worked around my schedule."
"The final work"Becky Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I referred them to a few people to do their kitchens and bathrooms. They were always on time, personable, and I was able to connect with them. They were great and really sociable."
"The fact that they did a great job on time, and they were up to my standards. Derek, the owner, was very helpful. He recommended a contractor to me. I was very satisfied."Cindy Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very fast paced, hard workers, and they have really good attitudes."
"Their work on the flooring was excellent. The floors turned out very well. They did a great job."Dave Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"How great the finished work was, it was a remarkable renovation of my properties."
"It was the fast and easy service, I told them what I wanted, and they delivered the service."Fred C. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I trusted Derek. They did good quality work. Their price is reasonable, and they were fast. I am already planning to hire them again for another job."
"When you schedule them to be here, they are here. I like the easy communication via email."Gary L. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a remarkable job. They did a killer job on my home. They took directions on how the tile should be laid. I will use them again to lay the tile in my bathrooms. I show my clients the work that they do. They have creativity, workmanship, precision cutting, and good organization of tiles. They were super. "
"Everything, I would give them a '12'. I'm going to use them again for my bathrooms. "George M. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are professional, very thorough, and they know their trade."
"The quality of their work"Jacquie G. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They made sure I was 100% satisfied before they felt the job was finished. I was very satisfied with their work. "
"It was really more than just laying a floor. It was a work of art for Derek."Jarret Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The quality of their craftsmanship, they take pride in their work and it shows. I am pretty meticulous, and the installers are as well."
"They are very personable, nice, and comfortable. You tell them what you want, and that"John G. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a really good job. They cut the tiles just perfectly. They re-did my tiles in the bathrooms. "
"Quick and easy, and they were very down to earth. They came in, looked around, and did both of my bathrooms. I told them what I wanted, and they did it."Kimberly B. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Excellent service and great to work with"
"They are very thorough, they listen, and they are a great organization to work with. Their customer service is amazing. Any issues or anything that you have questions about, they are on top of it in a heartbeat."Marilyn C. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable and dependable. They do excellent work, and they contact you with a follow-up call a few weeks later to make sure you're happy. I'm getting ready to schedule another job at my home. "
"The fact that they showed up when they said they would, I felt very much at ease having them in my home."Robin E. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable, and they do good quality workmanship. "
"I don't actually care about how much I like the people that do the work, but I do care that it was done within the time frame that was agreed upon. Everything was done the way it should have been and that rarely happens."Robyn N. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were reliable and professional."
"They were accurate on how long the job would take."Sergio C. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do a good job. He did his job well and he it was done on time. He was very on point."
"He was able to keep in contact with me. He was very quick to respond to my emails and that rarely happens. He did a very good job."Tammy J. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He came when he said he would, and he was done when he said he would be. He was clean, and he cleaned up after himself. It looks great. He was nice and easy to work with. The price was great."
"I would have to say the quality for the price"Tyler P. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Fast, professional, and courteous, he was really nice when explaining things."
"He was courteous. He worked around my schedule. He helped me out with billing and such. He was quite nice."Jesse D. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I thought they were very professional. They always showed up on time. They did what they said they were going to do."
"The finished product was really good. It was good for the price."Shawn B. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do good installation."
"They are on time and pretty good."Michael B. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They do very good work, they are efficient, straightforward, and they don't play around."
"The quality of their work, they take pride in their work, and they take the time to do it right."Pamela L. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very courteous, extremely helpful, and they went above and beyond. They were considerate of my needs."
"They took extra steps to make sure I was satisfied."Kirk J. Verified DC Tile and Stone Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Always pleasing"
"The quality of their work, and it went really well for me."
