Diamond Certified Company Report

D & S Body Shop, Inc.

Diamond Certified Company Report

D & S Body Shop, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 240 VERIFIED CUSTOMERS i

Annestelle M.

VERIFIED D & S Body Shop, Inc. CUSTOMER

1 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthiness, integrity, quality service, quick turnaround

I like the family atmosphere and the convenient location. They offer rides to and from the shop, the work is done beautifully, and it is finished on schedule.

Christina Q.

VERIFIED D & S Body Shop, Inc. CUSTOMER

2 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly when I walked in and after my car was done they thoroughly explained everything that had been repaired, very professional.

Ultimately you want the most competent person, so the quality workmanship is what I like most.

Dennis G.

VERIFIED D & S Body Shop, Inc. CUSTOMER

3 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always tell my friends to go to them. They do excellent work.

When you take your car in they explain everything they are going to do and what the price will be.

Read All 240 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

(L to R) Owners Ken Souza, Vickie Souza and Manager Berto Ruiz

D & S Body Shop, Inc. provides collision repair services for owners of foreign and domestic vehicles in Contra Costa and Alameda Counties. The San Ramon-based shop uses state-of-the-art equipment to return damaged cars to their original manufacturers’ conditions. As part of the AAA Direct Repair Network, it’s been carefully screened to meet AAA’s high standards for customer service, reliability and quality of repairs.

Owner Ken Souza established D & S Body Shop in 1989 with just two employees. Mr. Souza credits his uncompromising standards and commitment to excellence for his shop’s continued growth and success. To that end, he stresses continual training for his I-CAR Certified technicians and makes sure his shop is always equipped with cutting-edge repair technology.

D & S Body Shop works with all insurance companies to minimize the inconvenience of the auto body repair process for its clients. The company also offers free estimates and will pick up and deliver drivable vehicles in the Tri-Valley area (within 10 miles of its shop).

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON D & S Body Shop, Inc.

COMPANY CONTACT
Locations

Contra Costa
Alameda County
Concord
Richmond
Antioch
Walnut Creek
Oakland
Fremont
Hayward
Berkeley

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SERVICES PERFORMED

Auto Collision Repair
Frame Repair
Color Matching

BRANDS Supported
  • PPG Paint

DIAMOND CERTIFIED RESEARCHED ARTICLES ON D & S Body Shop, Inc.

Company Profile

D & S Body Shop, Inc. provides collision repair services for owners of foreign and domestic vehicles in Contra Costa and Alameda Counties. The San Ramon-based shop uses state-of-the-art equipment to return damaged cars to their original manufacturers’ conditions. As part of the AAA Direct Repair Network, it’s been carefully screened to meet AAA’s high standards for customer service, reliability and quality of repairs.

Owner Ken Souza established D & S Body Shop in 1989 with just two employees. Mr. Souza credits his uncompromising standards and commitment to excellence for his shop’s continued growth and success. To that end, he stresses continual training for his I-CAR Certified technicians and makes sure his shop is always equipped with cutting-edge repair technology.

D & S Body Shop works with all insurance companies to minimize the inconvenience of the auto body repair process for its clients. The company also offers free estimates and will pick up and deliver drivable vehicles in the Tri-Valley area (within 10 miles of its shop).

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Company Philosophy

"We're known for our honest and straightforward approach to auto body repair, and we strive to put extra effort into everything we do–from working with our customers' budgets to consistently exceeding their service expectations. We strive to provide our clients with the services they need in a timely manner and at prices that work for them."

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Comparative Summary

Auto body repair companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, D & S Body Shop, Inc. differentiates itself by offering its customers the dedicated, focused service only a small business can provide. “Being a small shop definitely contributes to our quality,” says owner Ken Souza. “We have better supervision and control over our work, and we can really concentrate on giving our customers personalized service.”

Mr. Souza established D & S Body Shop in 1989 and has been building its reputation for quality work and customer service ever since. “Our uncompromis¬ing standards and commitment to excellence have been the keys to our continued growth and success,” he says. “To that end, we only use top-quality materials, like 3M and PPG paints.” The San Ramon-based company is also part of the AAA Direct Repair Network, which means it’s been carefully screened to meet AAA’s high standards for customer service, reliability and quality of repairs.

Unlike larger auto body repair shops that eschew teamwork in favor of an “assembly line” process, D & S Body Shop takes a collaborative approach to repairing its customers’ cars. “Our body and paint departments check each other,” explains Mr. Souza. “When a car enters the paint shop, the painters ensure the body work has been done properly before painting begins. When the car exits the paint shop, the body crew inspects the paint job before reassembly. We’re our own harshest critics.”

Another distinguishing feature of D & S Body Shop is its use of state-of-the-art repair equipment, including computerized frame straightening and paint matching systems that are designed to return vehicles to their pre-accident conditions. Additionally, the company’s technicians are all trained and certified by I-CAR, the industry’s leading auto body certification agency. “We also have in-house training, and we get periodic training from suppliers on how to properly use their products,” says Mr. Souza. “We strive to remain up-to-date on the latest products and technology.”

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Industry Info

Your car’s paint job is both one of its most noticeable features and one of the most expensive features to replace and repair. Fortunately, there are many preventive steps you can take to protect your car’s paint and keep it looking like new. Consider using the following tips as a starting point:

Use proper tools to wash your car. Start with a cotton or paint-safe microfiber washing mitt, a five-gallon bucket and cleaning products specifically designed for automotive use. Only use pH balanced, non-detergent formulas that won’t strip wax, and combine them with lubrication to prevent scratching and conditioners to maintain shine protection. These products are usually gentle on all painted finishes as well as rubber, vinyl and plastic components.

Never skip drying. Drying your vehicle after washing it is necessary to prevent water spots. Auto detailing professionals advise using 100 percent cotton detailing cloths or sheepskin chamois to dry your car (polyester and microfiber can scratch the surface). If you want to get more high-tech, many car care product lines have “paint safe” drying towels that are super absorbent and claim to be lint- and scratch-free.

Use detailing clay. If you’re having trouble removing road grime, bug residue, pollution or tree sap, the next step is to use detailing clay to pull the contamination off the car’s surface without abrasion or scratching. Detailing clay usually comes in a kit with a lubricating spray to protect the paint. Spray the area to be cleaned and glide the clay along the surface—it’ll grab anything that protrudes. Remember, detailing clay isn’t designed to remove paint scratches or swirl marks. Heavy tar or insect deposits may need to be removed using a specialty solvent.

Use car polish, cleaner or rubbing compound on old, oxidized paint. All three remove dull paint, but in varying degrees of aggressiveness. Polish removes the least amount of paint for a given application, while rubbing compounds remove the most and cleaners are somewhere in the middle. Start with a polish before moving on to a cleaner. Rubbing compound is a very aggressive abrasive, so you should talk to a professional before applying it.

Wax your car to protect its paint. Use a carnauba wax or paint sealant, especially if you’ve just used polish or cleaner. Carnauba wax produces a deep, healthy shine that you can’t attain with a sealant, but it only has a lifespan of eight to 12 weeks. Paint sealants give you longer lasting protection and won’t melt, wash off or wear away for about six months.

General tips
• Always start your project with the car out of direct sunlight. Make sure the paint is cool to the touch before applying any cleaning product or wax.
• Spray your car with ample amounts of water before washing. Use the water to spray off dirt and other contaminates that will scratch your car if you immediately start using a sponge.
• Wash and rinse in sections so the soap doesn’t dry before being washed off.
• Read the manufacturer’s directions on all car care products prior to use.

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Frequently Asked Questions

Q: Do you use original equipment manufacturer (OEM) parts?

A: Yes, whenever we can. However, insurance companies will often only pay for aftermarket parts. When that happens, we let the customer know and explain the options.

Q: Do you offer a shuttle service?

A: Yes, anywhere within 10 miles of our San Ramon shop.

Q: Do you offer rental cars?

A: We can arrange for rental cars from Hertz, which is only a quarter-mile away, or Enterprise.

Q: Will you store my car indoors?

A: Yes, at night we bring all the cars into the shop for additional security.

Q: Can you handle my insurance paperwork?

A: Yes. All we need from you is a claim number and we can take it from there.

Q: Do you give free estimates?

A: Yes, and you don’t need an appointment.

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SELECTED PHOTOS FROM D & S Body Shop, Inc.

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COMPANY WEBSITE
www.dsbodyshop.com
Diamond Certified RATINGS ON D & S Body Shop, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 240 VERIFIED CUSTOMERS i
D & S Body Shop, Inc. : Average 9.2 out of 10 based on 240 unique customer surveys of customer satisfaction.

Annestelle M.

VERIFIED D & S Body Shop, Inc. CUSTOMER

1 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

Trustworthiness, integrity, quality service, quick turnaround

I like the family atmosphere and the convenient location. They offer rides to and from the shop, the work is done beautifully, and it is finished on schedule.

Christina Q.

VERIFIED D & S Body Shop, Inc. CUSTOMER

2 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were friendly when I walked in and after my car was done they thoroughly explained everything that had been repaired, very professional.

Ultimately you want the most competent person, so the quality workmanship is what I like most.

Dennis G.

VERIFIED D & S Body Shop, Inc. CUSTOMER

3 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

I always tell my friends to go to them. They do excellent work.

When you take your car in they explain everything they are going to do and what the price will be.

Shirley H.

VERIFIED D & S Body Shop, Inc. CUSTOMER

4 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

It was very nice.

They did a nice job.

Richard C.

VERIFIED D & S Body Shop, Inc. CUSTOMER

5 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were very thorough, and they really care about the customer, but they are a bit expensive.

The people just really seem to know what they are doing, and they worked with the other person's insurance to make sure our car was taken care of.

Natalie J.

VERIFIED D & S Body Shop, Inc. CUSTOMER

6 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

I wouldn't just refer them, but I would recommend them.

Timely performance, and the repair was done perfectly according to what they recommended. It was done the same day. We had no problems. They tell you when they will start, and they complete the work the day you need it. They are doing a good job as far as I'm concerned.

Hailey M.

VERIFIED D & S Body Shop, Inc. CUSTOMER

7 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're good. Use them.

That they handled everything well

John C.

VERIFIED D & S Body Shop, Inc. CUSTOMER

8 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

Excellent quality at a reasonable price

The people I talked with were really great, really helpful.

Rhonda F.

VERIFIED D & S Body Shop, Inc. CUSTOMER

9 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. They do a great job.

I liked that I didn't have to go back in there. They did it right the first time. I've used them before, and they always do a good job.

Hayley L.

VERIFIED D & S Body Shop, Inc. CUSTOMER

10 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice, very helpful, and they do lots of little stuff for your car for free if you are getting a big job done. They are very family-oriented.

Just how helpful they were in keeping in contact, I had some issues after, and they let me come back in and they took care of it for free.

Abigail I.

VERIFIED D & S Body Shop, Inc. CUSTOMER

11 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very good and trustworthy.

I liked the quality of their work and their customer service interactions.

Jeannine P.

VERIFIED D & S Body Shop, Inc. CUSTOMER

12 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They were very efficient.

Sophie M.

VERIFIED D & S Body Shop, Inc. CUSTOMER

13 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them. They do a good job.

Work-wise, they do a great job.

Ray H.

VERIFIED D & S Body Shop, Inc. CUSTOMER

14 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

I'd recommend them and have them talk to Ken.

Ken and Lisa are both great, high quality, good communicators, including challenges and delays, or basically anything. They are honest, and they have pride in their shop. You can tell that they care.

Mike H.

VERIFIED D & S Body Shop, Inc. CUSTOMER

15 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

Everyone I know uses them and likes them.

They worked with me really well, and they worked with my insurance.

Jerry C.

VERIFIED D & S Body Shop, Inc. CUSTOMER

16 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

You won't regret taking your vehicle there.

They feel like they are family run. I know they are not, but they are friendly, and you know everything that is going to happen and how long it's going to take.

Pat W.

VERIFIED D & S Body Shop, Inc. CUSTOMER

17 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're great. Ken is great. They are reasonable and helpful.

They're very nice and helpful.

Marques B.

VERIFIED D & S Body Shop, Inc. CUSTOMER

18 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

They did a good job.

They got it done quickly.

Paul B.

VERIFIED D & S Body Shop, Inc. CUSTOMER

19 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

I can recommend them to any consumer who needs the service.

They are very friendly, and the owner is a very cooperative person.

Alfreda S.

VERIFIED D & S Body Shop, Inc. CUSTOMER

20 of 240

Quality 10
10 10
Loyalty Yes
CRITIQUE

You can trust them. They will fix everything.

Trustworthy

Read All 240 Survey Responses at Ratings View