Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
December 2008
We declare that D & S Body Shop, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1468
(925) 709-4988
38 Beta Court, Suite A3
San Ramon, CA 94583
(L to R) Owners Ken Souza, Vickie Souza and Manager Berto Ruiz

& S Body Shop, Inc. provides collision repair services for owners of foreign and domestic vehicles in Contra Costa and Alameda Counties. The San Ramon-based shop uses state-of-the-art equipment to return damaged cars to their original manufacturers’ conditions. As part of the AAA Direct Repair Network, it’s been carefully screened to meet AAA’s high standards for customer service, reliability and quality of repairs.

Owner Ken Souza established D & S Body Shop in 1989 with just two employees. Mr. Souza credits his uncompromising standards and commitment to excellence for his shop’s continued growth and success. To that end, he stresses continual training for his I-CAR Certified technicians and makes sure his shop is always equipped with cutting-edge repair technology.

D & S Body Shop works with all insurance companies to minimize the inconvenience of the auto body repair process for its clients. The company also offers free estimates and will pick up and deliver drivable vehicles in the Tri-Valley area (within 10 miles of its shop).

Company Philosophy

“We’re known for our honest and straightforward approach to auto body repair, and we strive to put extra effort into everything we do—from working with our customers’ budgets to consistently exceeding their service expectations. We strive to provide our clients with the services they need in a timely manner and at prices that work for them.”

Serving Contra Costa and Alameda County including Concord, Richmond, Antioch, Walnut Creek, Oakland, Fremont, Hayward and Berkeley.

Auto Collision Repair
Frame Repair
Color Matching

PPG Paint
PPG Paint

Comparative Summary

Auto body repair companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, D & S Body Shop, Inc. differentiates itself by offering its customers the dedicated, focused service only a small business can provide. “Being...

Frequently Asked Questions

Q: Do you use original equipment manufacturer (OEM) parts?
A: "Yes, whenever we can. However, insurance companies will often only pay for aftermarket parts. When that happens, we let the customer know and explain the options."
Q: Do you offer a shuttle service?
A: "Yes, anywhere within 10 miles of our San Ramon shop."
Q: Do you offer rental cars?
A: "We can arrange for rental cars from Hertz, which is only a quarter-mile away, or Enterprise."

Map

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Industry Info

Taking proper care of your car’s exterior paint can add years to its life and luster.
Your car’s paint job is both one of its most noticeable features and one of the most expensive features to replace and repair. Fortunately, there are many preventive steps you can take to protect your car’s paint and keep it looking like new....
Findings based on statistically reliable research from 215 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 215

Diamond Certified Qualification

Based on 215 customer surveys, we declare
D & S Body Shop, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1468
Continuously qualified since December 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Alfreda S. Verified Customer Name
"Trustworthy"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

D & S Body Shop, Inc.
38 Beta Court, Suite A3
San Ramon, CA 94583
(925) 709-4988
(925) 837-4047 fax
DCID9258200552

Mon – Fri: 7:30am – 5pm

Serving Contra Costa and Alameda County including Concord, Richmond, Antioch, Walnut Creek, Oakland, Fremont, Hayward and Berkeley.

Ken Souza, Owner
30
9
I-CAR Gold Class Certified
186872
Liability Insurance, Workers' Compensation
AAA Direct Repair Network, Better Business Bureau, California Autobody Association - East Bay Chapter
1989
Auto Collision Repair, Frame Repair, Color Matching
PPG Paint
500
Automobile Owners
Work Is Guaranteed For As Long As Customers Own Their Vehicles

Photo & Video Gallery

Survey Responses For

D & S Body Shop, Inc.

D & S Body Shop, Inc.: Average 9.2 out of 10 based on 215 unique customer surveys of customer satisfaction.
Alfreda S. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can trust them. They will fix everything."

"Trustworthy"

Annestelle M. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Trustworthiness, integrity, quality service, quick turnaround"

"I like the family atmosphere and the convenient location. They offer rides to and from the shop, the work is done beautifully, and it is finished on schedule."

Blair S. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best body shop around in San Ramon."

"The guys there are just great. They are all nice and they know what they are doing."

Charlie C. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great. It is family-owned and they do nice work. I would recommend them highly."

"Great work and family-owned"

Christina Q. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were friendly when I walked in and after my car was done they thoroughly explained everything that had been repaired, very professional."

"Ultimately you want the most competent person, so the quality workmanship is what I like most."

Christine H. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very customer-oriented, very down to earth, and they always find a way to fix things."

"They try to help you as if you are their neighbor."

Damien C. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really good. I would and have recommended them to other people. They do a good job and I can trust that they won't screw me over."

"My overall confidence that they will do a good job, and I can trust them."

Daniel D. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very honest and do really good work. If there is ever a problem they let you know immediately and they finish everything on time."

"Honesty"

David G. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly, everything went smoothly, and the job was done as promised."

"They do quality work and they're honest."

Dennis G. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I always tell my friends to go to them. They do excellent work. "

"When you take your car in they explain everything they are going to do and what the price will be."

Dyana D. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable and know what they are doing."

"They knew exactly what I needed and got me in right away. They are very accommodating."

Elizabeth D. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were prompt in taking my car, fair in the quality of work, and reliable."

"I didn't feel like they were putting me off, they dealt with everything rather promptly."

Jamal J. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Honest, trustworthy, good quality work"

"Easy to work with"

Jasbir W. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did the work I requested and did a little extra without charge. That was a nice surprise."

"They were quick, efficient, and did a good job."

Jeff R. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good quality and they use good quality parts. They have good, skilled technicians and the product is good."

"Their quality of work"

John D. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were good. I found them to be fair and honest. They got the job done on time and the work was good."

"The quality of the work and that Ken gave me different options to consider."

Karen P. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very efficient. I needed a special kind of window glass and they made sure to have the right type of glass and the right person to install it. The body work was great. They took care of everything."

"I like that I didn't have to bring it back. It was fixed the first time."

Kathy S. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were easy to work with and very helpful. They worked to find me the best options for repairing my car."

"They were quick and explained everything. I like that I can get in and get what I need."

Keith M. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to anybody."

"Friendly service, good prices, and dependability"

Melanie R. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are perfect. I've never had any trouble with them. They're nice, polite, and do great work. They are wonderful."

"The quality of the work is great."