Independently Rated Highest in Quality
N i n t h
Consecutive Year
Originally Earned:
December 2008
We declare that D & S Body Shop, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1468
(925) 709-4988
38 Beta Court, Suite A3
San Ramon, CA 94583
(L to R) Owners Ken Souza, Vickie Souza and Manager Berto Ruiz

& S Body Shop, Inc. provides collision repair services for owners of foreign and domestic vehicles in Contra Costa and Alameda Counties. The San Ramon-based shop uses state-of-the-art equipment to return damaged cars to their original manufacturers’ conditions. As part of the AAA Direct Repair Network, it’s been carefully screened to meet AAA’s high standards for customer service, reliability and quality of repairs.

Owner Ken Souza established D & S Body Shop in 1989 with just two employees. Mr. Souza credits his uncompromising standards and commitment to excellence for his shop’s continued growth and success. To that end, he stresses continual training for his I-CAR Certified technicians and makes sure his shop is always equipped with cutting-edge repair technology.

D & S Body Shop works with all insurance companies to minimize the inconvenience of the auto body repair process for its clients. The company also offers free estimates and will pick up and deliver drivable vehicles in the Tri-Valley area (within 10 miles of its shop).

Company Philosophy

“We’re known for our honest and straightforward approach to auto body repair, and we strive to put extra effort into everything we do—from working with our customers’ budgets to consistently exceeding their service expectations. We strive to provide our clients with the services they need in a timely manner and at prices that work for them.”

Serving Contra Costa and Alameda County including Concord, Richmond, Antioch, Walnut Creek, Oakland, Fremont, Hayward and Berkeley.

Auto Collision Repair
Frame Repair
Color Matching

PPG Paint
PPG Paint

Comparative Summary

Auto body repair companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, D & S Body Shop, Inc. differentiates itself by offering its customers the dedicated, focused service only a small business can provide. “Being...

Frequently Asked Questions

Q: Do you use original equipment manufacturer (OEM) parts?
A: "Yes, whenever we can. However, insurance companies will often only pay for aftermarket parts. When that happens, we let the customer know and explain the options."
Q: Do you offer a shuttle service?
A: "Yes, anywhere within 10 miles of our San Ramon shop."
Q: Do you offer rental cars?
A: "We can arrange for rental cars from Hertz, which is only a quarter-mile away, or Enterprise."

Map

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Industry Info

Taking proper care of your car’s exterior paint can add years to its life and luster.
Your car’s paint job is both one of its most noticeable features and one of the most expensive features to replace and repair. Fortunately, there are many preventive steps you can take to protect your car’s paint and keep it looking like new....
Findings based on statistically reliable research from 240 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 240

Diamond Certified Qualification

Based on 240 customer surveys, we declare
D & S Body Shop, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1468
Continuously qualified since December 2008.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Shirley H. Verified Customer Name
"They did a nice job."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

D & S Body Shop, Inc.
38 Beta Court, Suite A3
San Ramon, CA 94583
(925) 709-4988
(925) 837-4047 fax
DCID9258200552

Mon – Fri: 7:30am – 5pm

Serving Contra Costa and Alameda County including Concord, Richmond, Antioch, Walnut Creek, Oakland, Fremont, Hayward and Berkeley.

Ken Souza, Owner
30
9
I-CAR Gold Class Certified
186872
Liability Insurance, Workers' Compensation
AAA Direct Repair Network, Better Business Bureau, California Autobody Association - East Bay Chapter
1989
Auto Collision Repair, Frame Repair, Color Matching
PPG Paint
500
Automobile Owners
Work Is Guaranteed For As Long As Customers Own Their Vehicles

Photo & Video Gallery

Survey Responses For

D & S Body Shop, Inc.

D & S Body Shop, Inc.: Average 9.2 out of 10 based on 240 unique customer surveys of customer satisfaction.
Shirley H. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was very nice."

"They did a nice job."

Richard C. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very thorough, and they really care about the customer, but they are a bit expensive. "

"The people just really seem to know what they are doing, and they worked with the other person's insurance to make sure our car was taken care of. "

Natalie J. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I wouldn't just refer them, but I would recommend them. "

"Timely performance, and the repair was done perfectly according to what they recommended. It was done the same day. We had no problems. They tell you when they will start, and they complete the work the day you need it. They are doing a good job as far as I'm concerned. "

Hailey M. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good. Use them. "

"That they handled everything well"

John C. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Excellent quality at a reasonable price"

"The people I talked with were really great, really helpful. "

Rhonda F. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They do a great job. "

"I liked that I didn't have to go back in there. They did it right the first time. I've used them before, and they always do a good job. "

Hayley L. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very nice, very helpful, and they do lots of little stuff for your car for free if you are getting a big job done. They are very family-oriented. "

"Just how helpful they were in keeping in contact, I had some issues after, and they let me come back in and they took care of it for free. "

Abigail I. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good and trustworthy. "

"I liked the quality of their work and their customer service interactions."

Jeannine P. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They were very efficient."

Sophie M. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can trust them. They do a good job. "

"Work-wise, they do a great job. "

Ray H. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I'd recommend them and have them talk to Ken. "

"Ken and Lisa are both great, high quality, good communicators, including challenges and delays, or basically anything. They are honest, and they have pride in their shop. You can tell that they care. "

Mike H. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Everyone I know uses them and likes them. "

"They worked with me really well, and they worked with my insurance. "

Jerry C. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You won't regret taking your vehicle there. "

"They feel like they are family run. I know they are not, but they are friendly, and you know everything that is going to happen and how long it's going to take. "

Pat W. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're great. Ken is great. They are reasonable and helpful."

"They're very nice and helpful. "

Marques B. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job. "

"They got it done quickly. "

Paul B. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I can recommend them to any consumer who needs the service. "

"They are very friendly, and the owner is a very cooperative person. "

Alfreda S. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"You can trust them. They will fix everything."

"Trustworthy"

Annestelle M. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Trustworthiness, integrity, quality service, quick turnaround"

"I like the family atmosphere and the convenient location. They offer rides to and from the shop, the work is done beautifully, and it is finished on schedule."

Blair S. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are the best body shop around in San Ramon."

"The guys there are just great. They are all nice and they know what they are doing."

Charlie C. Verified D & S Body Shop, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are great. It is family-owned and they do nice work. I would recommend them highly."

"Great work and family-owned"