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Diamond Certified Company Report

Cypress Video Surveillance Systems, Inc.

Diamond Certified Company Report

Cypress Video Surveillance Systems, Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 169 VERIFIED CUSTOMERS i

A. E. S. C.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

1 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work and their pricing was reasonable. They worked with me as far as what my needs were and they did an overview of angles and everything.

The actual outcome, quality of the video, and how I'm able to access the video.

Ricardo

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

2 of 169

Quality 9
9 10
Loyalty Yes
CRITIQUE

The quality of service was phenomenal.

S.W.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

3 of 169

Quality 9
9 10
Loyalty Yes
CRITIQUE

Rapid response

Read All 169 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Cypress Video Surveillance Systems, Inc. uses the latest technology to provide video security systems for homes and businesses throughout California. Instead of selling prepackaged equipment intended to suffice for any application, the company custom-designs every system to meet customersí specific needsówhether that means keeping an eye on one room or monitoring an entire building or estate. Color videos recorded on high-resolution digital cameras, hidden or otherwise, can be viewed from anywhere in the world using a smartphone, tablet or computer. Videos can be recorded locally or remotely.

Sales Manager Sammy Sze says Cypress Video Surveillance Systems’ flexibility allows its customers to keep an eye on their properties and loved ones day and night, no matter where they are. And if something should go amiss, says Mr. Sze, the company’s maintenance crews are always available to help.

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON Cypress Video Surveillance Systems, Inc.

COMPANY CONTACT
Service AREA

The Bay Area

Get Directions
SERVICES PERFORMED

Video Surveillance Systems
Home & Business
Consulting, Design & Installation
Maintenance Programs

BRANDS Supported
  • Samsung

  • Honeywell

  • Canon

  • GE

  • Axis

  • Mace

  • Sony

DIAMOND CERTIFIED RESEARCHED ARTICLES ON Cypress Video Surveillance Systems, Inc.

Company Profile

Cypress Video Surveillance Systems, Inc. uses the latest technology to provide video security systems for homes and businesses throughout California. Instead of selling prepackaged equipment intended to suffice for any application, the company custom-designs every system to meet customersí specific needsówhether that means keeping an eye on one room or monitoring an entire building or estate. Color videos recorded on high-resolution digital cameras, hidden or otherwise, can be viewed from anywhere in the world using a smartphone, tablet or computer. Videos can be recorded locally or remotely.

Sales Manager Sammy Sze says Cypress Video Surveillance Systems’ flexibility allows its customers to keep an eye on their properties and loved ones day and night, no matter where they are. And if something should go amiss, says Mr. Sze, the company’s maintenance crews are always available to help.

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Company Philosophy

"Most companies won't take the time to consult with customers and design surveillance systems specifically for them. That's what sets us apart. We spend time assessing what clients need and choosing components to fill those needs. We won't sell them equipment they don't need, nor will we come up short. They're assured a custom designed system that will more than pay for itself with the peace of mind it provides."

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Comparative Summary

Cypress Video Surveillance in Fremont sells one thing and one thing only: video surveillance systems. And, according to sales manager Sammy Sze, that is his company’s greatest asset. Typically, video surveillance systems are installed by alarm companies, who trade on the perception that all systems are the same. “That’s simply not true,” says Mr. Sze.

Mr. Sze says merely installing an alarm system requires no knowledge about surveillance or “video tricks”–for example, covering the required area with the minimum number of cameras. It’s inside knowledge “learned the hard way,” he says, through years of specialized experience.

Mr. Sze and his team also have a talent for minimizing the amount of cable required for a job, particularly for a large project like protecting an apartment. That saves money, which customers can then invest in superior equipment that produces better video quality. In fact, since video that travels through long lengths of cable tends to degrade, a system design that requires more and longer cables actually produces poorer results. With its outstanding design expertise, says Mr. Sze, Cypress Video Surveillance can minimize these problems.

Also, most surveillance companies sell pre-packaged equipment meant to satisfy every need, but Cypress Video Surveillance understands everyone’s needs are different. It custom-designs every system, whether that means keeping an eye on one room or monitoring an entire building or estate–there are no one-size-fits-all solutions.

As a small company, Cypress Video Surveillance puts its total effort into every job, says Mr. Sze. Moreover, its profitability depends on avoiding making service calls to repair or tweak systems that were installed incorrectly. As such, Mr. Sze, says that reliability is the company’s primary concern. It takes great care to ensure systems are installed property and work the first time and–all the time–without problems.

Unlike alarm and networking companies, Cypress Video Surveillance doesn’t rely on a monthly fee. It does little advertising and marketing, preferring instead to grow exclusively through word-of-mouth referrals. That, says Mr. Sze, adds strong incentive for the company to continue its outstanding performance

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Industry Info

Safety concerns are boosting demand for video surveillance. As a result, the market is saturated with companies trying to capitalize on the trend, says Sammy Sze of Cypress Video Surveillance Systems. People are pushing into the surveillance business from other industries, he says, without the experience or specialized knowledge required to do the job well.

Mr. Sze warns against basing your decision solely on price. Often, these “deals” include equipment nobody really wants, sold at a package price that exceeds the value of its parts. “They buy some amateur-grade equipment, package them as so-called professional grade and resell them,” he says. “If people just shop for the cheapest price, a lot of times they’ll fall for these tricks.”

Should the equipment fail, warns Mr. Sze, it can be impossible to track down the installer, since these companies often go out of business quickly. In the long run, bargain hunters might end up with hundreds of dollars of worthless equipment. “There are no shortcuts in the camera industry,” he says. “Price should be based on cost plus a reasonable markup.” Huge bargains can be a gimmick, and sometimes something far worse—inferior equipment passed off on unsuspecting customers.

Mr. Sze also cautions to be realistic about the limitations of surveillance equipment. For example, low lighting conditions will always degrade video quality—and in complete darkness, your system will never product true-color pictures. “Don’t believe anyone who promises otherwise,” he says.

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Frequently Asked Questions

Q: How long have you been doing surveillance work?

A: I’ve been in the industry for 20 years, and Cypress Video Surveillance has been in business since 1992.

Q: Is the longevity of your business important?

A: Yes. Surveillance is a big step, but often, people don’t make a decision on the spot—they may sit on it for a year or so. If you call us back when you’re ready, we’ll still be here. With a lot of the other companies, you’ll call them six months down the road and they’re doing something else.

Q: What kind of models do you sell?

A: We’re not tied to a particular model or brand, and that’s our strong suit. We test all the recorders and cameras on the market and try to match them with the requirements and budget of our customers.

Q: Can you match prices?

A: Yes, if you’re comparing like with like—in other words, professional-grade equipment, which is our specialty. Most retail outlets sell amateur-grade equipment, like the products people use to keep an eye on kids or the nanny. But if you want to protect your property, those systems aren’t up to par.

Q: How long does installation take?

A: For home installation, normally one full day. For commercial projects, it can take days or weeks.

Q: How are your after-sale services?

A: People usually pay a lot for after-sale services. Often, with a big company like ADT, most of the calls cost extra because they aren’t covered by warranty. Our warranty is one year for on-site parts and labor. Just call us and we’ll take care of it. Sometimes, we can even support customers online.

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SELECTED PHOTOS FROM Cypress Video Surveillance Systems, Inc.

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Diamond Certified RATINGS ON Cypress Video Surveillance Systems, Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 169 VERIFIED CUSTOMERS i
Cypress Video Surveillance Systems, Inc. : Average 9.1 out of 10 based on 169 unique customer surveys of customer satisfaction.

A. E. S. C.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

1 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do great work and their pricing was reasonable. They worked with me as far as what my needs were and they did an overview of angles and everything.

The actual outcome, quality of the video, and how I'm able to access the video.

N. S. T. N.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

2 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

Very nice company

The camera is a project and I can watch the security camera everywhere. The technician responds quickly and if there is a problem, they fix it.

G. C. H.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

3 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought they did good work. They were friendly and helpful.

Helpful

S. B. F. I.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

4 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have good customer service. One time I emailed the owner about one of the monitors not working, but then forgot about it and didn't respond to his email back. After two weeks, he called me to ask if the monitor was still broken and when I told him it was, he came out the next day and fixed it.

Good customer service

J. S. U. S. D.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

5 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I think that they're very good at giving hands-on customer service. They're big, but not big enough that they can't give a local company really good customer service.

Their quick response

P. C. A. H.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

6 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

Sammy's great and the whole thing was utterly painless.

I liked the neatness of the installation.

Ron S.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

7 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're dependable, they explain what they are doing, and they are friendly.

I found them easy to talk to. They didn't make me feel like a dummy.

Glendy H.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

8 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them and do all the time.

They give good service and the final product is pretty good.

Mike C.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

9 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

Probably worth the extra investment rather than going the do-it-yourself route

The quality of the finished product

Saurabh A.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

10 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them.

Their customer service and responsiveness to the client

Gordon A.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

11 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

We were very happy with their service. We recently had a little issue and they came and fixed it.

The courtesy of the technician and the quick response, and the quality, it's really good. So far, we've had an issue and they came out and fixed it, so we're happy.

D. L. C.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

12 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

Ease of use

How easy it went together

F. C. P. D.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

13 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

So far, the products seem like good quality and the service has been very good.

The service, I haven't had any problems with getting in contact with somebody and they have been very responsive.

G. C.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

14 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

Their customer service is fantastic. We have unique challenges and they have always been very helpful and they were always willing to help us.

Their reliability, they don't put me off and they always show up for every appointment. They do what they are supposed to do.

H. A.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

15 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would suggest that they try them.

Their customer service and the quality of the video, they were very attentive and whenever I had questions, they were available.

H. T.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

16 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They respond quickly to my needs and they are very friendly.

Their quick response

S. C. C. R.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

17 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

My experience was good.

The installers were great when they came out and they were good about working with the company.

J. G.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

18 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

If you can get them booked, they do a good job and they discuss your needs before they do the work.

They knew what they were doing and they completed the job as quickly as they could.

Stephen W.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

19 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

Good service

The owner has been pretty responsive.

A.C.

VERIFIED Cypress Video Surveillance Systems, Inc. CUSTOMER

20 of 169

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are a very good service at a good price.

They provided a discount on a recent service because we have been a long time customer.

Read All 169 Survey Responses at Ratings View