Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
April 2006
We declare that Cypress Video Surveillance Systems, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #887
(510) 668-1330
44368 S. Grimmer Blvd.
Fremont, CA 94538
Cypress Video Surveillance Systems installs custom video security for its clients

Cypress Video Surveillance Systems, Inc. uses the latest technology to provide video security systems for homes and businesses throughout California. Instead of selling prepackaged equipment intended to suffice for any application, the company custom-designs every system to meet customersí specific needsówhether that means keeping an eye on one room or monitoring an entire building or estate. Color videos recorded on high-resolution digital cameras, hidden or otherwise, can be viewed from anywhere in the world using a smartphone, tablet or computer. Videos can be recorded locally or remotely.

Sales Manager Sammy Sze says Cypress Video Surveillance Systems’ flexibility allows its customers to keep an eye on their properties and loved ones day and night, no matter where they are. And if something should go amiss, says Mr. Sze, the company’s maintenance crews are always available to help.

Company Philosophy

“Most companies won’t take the time to consult with customers and design surveillance systems specifically for them. That’s what sets us apart. We spend time assessing what clients need and choosing components to fill those needs. We won’t sell them equipment they don’t need, nor will we come up short. They’re assured a custom designed system that will more than pay for itself with the peace of mind it provides.”

Serving the Bay Area

Video Surveillance Systems
Home & Business
Consulting, Design & Installation
Maintenance Programs

Axis
Axis
Canon
Canon
GE
GE
Honeywell
Honeywell
Mace
Mace
Samsung
Sony

Comparative Summary

Cypress Video Surveillance in Fremont sells one thing and one thing only: video surveillance systems. And, according to sales manager Sammy Sze, that is his company's greatest asset. Typically, video surveillance systems are installed by alarm companies, who trade on the perception that all systems are the same. “That’s simply not true,” says Mr. Sze. Mr. Sze says merely...

Frequently Asked Questions

Q: How long have you been doing surveillance work?
A: "I’ve been in the industry for 20 years, and Cypress Video Surveillance has been in business since 1992."
Q: Is the longevity of your business important?
A: "Yes. Surveillance is a big step, but often, people don’t make a decision on the spot—they may sit on it for a year or so. If you call us back when you’re ready, we’ll still be here. With a lot of the other companies,...
Q: What kind of models do you sell?
A: "We’re not tied to a particular model or brand, and that’s our strong suit. We test all the recorders and cameras on the market and try to match them with the requirements and budget of our customers."

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Industry Info

It may seem obvious, but hire a surveillance company that actually specializes in surveillance.
Safety concerns are boosting demand for video surveillance. As a result, the market is saturated with companies trying to capitalize on the trend, says Sammy Sze of Cypress Video Surveillance Systems. People are pushing into the surveillance...
Findings based on statistically reliable research from 151 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
97%
n = 151

Diamond Certified Qualification

Based on 151 customer surveys, we declare
Cypress Video Surveillance Systems, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 887
Continuously qualified since April 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

D. L. C. Verified Customer Name
"How easy it went together"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Cypress Video Surveillance Systems, Inc.
44368 S. Grimmer Blvd.
Fremont, CA 94538
(510) 668-1330

Mon – Fri: 9am – 6pm
Other Hours: By Appointment

Serving the Bay Area

Sammy Sze, Sales Manager
20
965101
Liability Insurance
1992
Video Surveillance Systems; Homes and Business; Consulting, Design and Installation; Maintenance Programs
Axis, Canon, GE, Honeywell, Mace, Samsung, Sony
Residential & Commercial
One Year Parts and Labor, Extended Warranties Available

Photo & Video Gallery

Survey Responses For

Cypress Video Surveillance Systems, Inc.

Cypress Video Surveillance Systems, Inc.: Average 9.1 out of 10 based on 151 unique customer surveys of customer satisfaction.
D. L. C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Ease of use"

"How easy it went together"

F. C. P. D. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"So far, the products seem like good quality and the service has been very good."

"The service, I haven't had any problems with getting in contact with somebody and they have been very responsive."

G. C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their customer service is fantastic. We have unique challenges and they have always been very helpful and they were always willing to help us."

"Their reliability, they don't put me off and they always show up for every appointment. They do what they are supposed to do."

H. A. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would suggest that they try them."

"Their customer service and the quality of the video, they were very attentive and whenever I had questions, they were available."

H. T. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They respond quickly to my needs and they are very friendly."

"Their quick response"

S. C. C. R. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My experience was good."

"The installers were great when they came out and they were good about working with the company."

J. G. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you can get them booked, they do a good job and they discuss your needs before they do the work."

"They knew what they were doing and they completed the job as quickly as they could."

Stephen W. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service"

"The owner has been pretty responsive."

A.C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a very good service at a good price."

"They provided a discount on a recent service because we have been a long time customer."

C.C.S. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very fair pricing and very nice people, they know what they are doing."

"The quality of all their work is great. They know what they are doing."

E.B.A.L.D.C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The system is very easy to operate, and they have the best customer service. They always arrive on time and take care of every detail we request."

"Very good customer service, they were really helpful on the details about burning the discs, since we don't have a lot of time."

G.P.A. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Great service, they return phone calls promptly and show up when they say they are going to."

"They take the time to explain in detail how the equipment works."

G.C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very informative and patient about explaining every detail."

"The tech team, Sammy and Steve, were very friendly and very hands-on throughout the installation."

G.A.N.C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I brag about them all the time. The installer, Sammy, could not be a nicer person to deal with."

"Professional follow-up, everything they commit to do, they do. If they say they will be there on Saturday morning, they are there."

H.T. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of work is good, and they are always dependable."

"They return phone calls right away, they are always available to answer questions, and they are very quick to respond if the system goes down and we cannot take care of it."

J.S.U.S.D. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very prompt and thorough."

"Responsiveness to my inquiries"

K.I. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very professional and realistic on their prices."

"I liked the quality of their work, they were quick and very good at email and phone communications, and they were excellent with following up."

L.C.A. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a good job. They do exactly what you need."

"I liked their suggestions. They took time to make recommendations for the different types of buildings."

N.S. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are quick and very responsive."

"Over the many years we have done business with them, I love how responsive they are to every little or large service request."

S.R.A. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are wonderful. The technicians are fast and very helpful. They explain the details about anything that we call about for service."

"They really know what they are doing."