Independently Rated Highest in Quality
E l e v e n t h
Consecutive Year
Originally Earned:
April 2006
We declare that Cypress Video Surveillance Systems, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #887
(510) 668-1330
44368 S. Grimmer Blvd.
Fremont, CA 94538
Cypress Video Surveillance Systems installs custom video security for its clients

Cypress Video Surveillance Systems, Inc. uses the latest technology to provide video security systems for homes and businesses throughout California. Instead of selling prepackaged equipment intended to suffice for any application, the company custom-designs every system to meet customersí specific needsówhether that means keeping an eye on one room or monitoring an entire building or estate. Color videos recorded on high-resolution digital cameras, hidden or otherwise, can be viewed from anywhere in the world using a smartphone, tablet or computer. Videos can be recorded locally or remotely.

Sales Manager Sammy Sze says Cypress Video Surveillance Systems’ flexibility allows its customers to keep an eye on their properties and loved ones day and night, no matter where they are. And if something should go amiss, says Mr. Sze, the company’s maintenance crews are always available to help.

Company Philosophy

“Most companies won’t take the time to consult with customers and design surveillance systems specifically for them. That’s what sets us apart. We spend time assessing what clients need and choosing components to fill those needs. We won’t sell them equipment they don’t need, nor will we come up short. They’re assured a custom designed system that will more than pay for itself with the peace of mind it provides.”

Serving the Bay Area

Video Surveillance Systems
Home & Business
Consulting, Design & Installation
Maintenance Programs

Axis
Axis
Canon
Canon
GE
GE
Honeywell
Honeywell
Mace
Mace
Samsung
Sony

Comparative Summary

Cypress Video Surveillance in Fremont sells one thing and one thing only: video surveillance systems. And, according to sales manager Sammy Sze, that is his company's greatest asset. Typically, video surveillance systems are installed by alarm companies, who trade on the perception that all systems are the same. “That’s simply not true,” says Mr. Sze. Mr. Sze says merely...

Frequently Asked Questions

Q: How long have you been doing surveillance work?
A: "I’ve been in the industry for 20 years, and Cypress Video Surveillance has been in business since 1992."
Q: Is the longevity of your business important?
A: "Yes. Surveillance is a big step, but often, people don’t make a decision on the spot—they may sit on it for a year or so. If you call us back when you’re ready, we’ll still be here. With a lot of the other companies,...
Q: What kind of models do you sell?
A: "We’re not tied to a particular model or brand, and that’s our strong suit. We test all the recorders and cameras on the market and try to match them with the requirements and budget of our customers."

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Industry Info

It may seem obvious, but hire a surveillance company that actually specializes in surveillance.
Safety concerns are boosting demand for video surveillance. As a result, the market is saturated with companies trying to capitalize on the trend, says Sammy Sze of Cypress Video Surveillance Systems. People are pushing into the surveillance...
Findings based on statistically reliable research from 169 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
98%
n = 169

Diamond Certified Qualification

Based on 169 customer surveys, we declare
Cypress Video Surveillance Systems, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 887
Continuously qualified since April 2006.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

A. E. S. C. Verified Customer Name
"The actual outcome, quality of the video, and how I'm able to access the video. "
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Cypress Video Surveillance Systems, Inc.
44368 S. Grimmer Blvd.
Fremont, CA 94538
(510) 668-1330

Mon – Fri: 9am – 6pm
Other Hours: By Appointment

Serving the Bay Area

Sammy Sze, Sales Manager
20
965101
Liability Insurance
1992
Video Surveillance Systems; Homes and Business; Consulting, Design and Installation; Maintenance Programs
Axis, Canon, GE, Honeywell, Mace, Samsung, Sony
Residential & Commercial
One Year Parts and Labor, Extended Warranties Available

Photo & Video Gallery

Survey Responses For

Cypress Video Surveillance Systems, Inc.

Cypress Video Surveillance Systems, Inc.: Average 9.1 out of 10 based on 169 unique customer surveys of customer satisfaction.
A. E. S. C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do great work and their pricing was reasonable. They worked with me as far as what my needs were and they did an overview of angles and everything."

"The actual outcome, quality of the video, and how I'm able to access the video. "

N. S. T. N. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very nice company"

"The camera is a project and I can watch the security camera everywhere. The technician responds quickly and if there is a problem, they fix it."

G. C. H. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they did good work. They were friendly and helpful. "

"Helpful"

S. B. F. I. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer service. One time I emailed the owner about one of the monitors not working, but then forgot about it and didn't respond to his email back. After two weeks, he called me to ask if the monitor was still broken and when I told him it was, he came out the next day and fixed it."

"Good customer service"

J. S. U. S. D. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that they're very good at giving hands-on customer service. They're big, but not big enough that they can't give a local company really good customer service. "

"Their quick response"

P. C. A. H. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Sammy's great and the whole thing was utterly painless."

"I liked the neatness of the installation. "

Ron S. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're dependable, they explain what they are doing, and they are friendly. "

"I found them easy to talk to. They didn't make me feel like a dummy."

Glendy H. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them and do all the time. "

"They give good service and the final product is pretty good."

Mike C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Probably worth the extra investment rather than going the do-it-yourself route"

"The quality of the finished product"

Saurabh A. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"Their customer service and responsiveness to the client"

Gordon A. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were very happy with their service. We recently had a little issue and they came and fixed it."

"The courtesy of the technician and the quick response, and the quality, it's really good. So far, we've had an issue and they came out and fixed it, so we're happy."

D. L. C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Ease of use"

"How easy it went together"

F. C. P. D. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"So far, the products seem like good quality and the service has been very good."

"The service, I haven't had any problems with getting in contact with somebody and they have been very responsive."

G. C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Their customer service is fantastic. We have unique challenges and they have always been very helpful and they were always willing to help us."

"Their reliability, they don't put me off and they always show up for every appointment. They do what they are supposed to do."

H. A. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would suggest that they try them."

"Their customer service and the quality of the video, they were very attentive and whenever I had questions, they were available."

H. T. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They respond quickly to my needs and they are very friendly."

"Their quick response"

S. C. C. R. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My experience was good."

"The installers were great when they came out and they were good about working with the company."

J. G. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"If you can get them booked, they do a good job and they discuss your needs before they do the work."

"They knew what they were doing and they completed the job as quickly as they could."

Stephen W. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Good service"

"The owner has been pretty responsive."

A.C. Verified Cypress Video Surveillance Systems, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are a very good service at a good price."

"They provided a discount on a recent service because we have been a long time customer."