Independently Rated Highest in Quality
S i x t e e n t h
Consecutive Year
Originally Earned:
April 2002
We declare that Custom Exteriors, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #52
(877) 312-3507
2142 Rheem Drive, Suite #E
Pleasanton, CA 94588
Owners Jeff Kendall (L) and Kevin Gundry

Custom Exteriors, Inc. offers full-service home enhancement services to clients throughout the Bay Area. In addition to specializing in windows and doors, the company focuses on stucco, stone and fiber cement siding. It also provides free in-home evaluations and estimates, and its showroom has gained recognition as one of the region’s most complete and accommodating.

Owners Jeff Kendall and Kevin Gundry founded Custom Exteriors in 1997 with a simple business concept in mind: providing the best available home improvement products at factory-direct prices; hiring only professional, licensed sales staff members; and installing new windows using certified master installers who work exclusively for the company.

Custom Exteriors’ Home Performance division helps Bay Area homeowners improve the energy efficiency of their homes. Using PACE finance programs HERO, CaliforniaFIRST and Ygrene, qualifying homeowners can upgrade their homes with improved performance from windows, doors, insulation, HVAC, solar, roofing and even fiber cement siding. “Working with our PACE partners, we’re the single destination for our clients’ energy-efficient exterior home improvement projects,” says Mr. Kendall.

Company Philosophy

“We understand that our clients’ homes are their biggest investments, so we take great care to provide the best home improvement experience possible. Each project we take on is touched by one of our owners, which ensures quality control at every level of the company. We want our customers to reap the benefits of their installations without having to worry about maintenance and troubleshooting.”

Serving all of Contra Costa, Alameda, San Mateo, Santa Clara, San Francisco, Marin and Solano Counties

New Retrofit and Energy-Efficient Windows
Entry Doors—Fiberglass and Wood
Stucco and Stone Replacement
James Hardie Fiber Cement Siding
Roofing
HVAC
Solar
Exterior Home Design

Anlin
Anlin
James Hardie Siding
Marvin
Marvin
Omega Stucco
ThermaTru
ThermaTru

Comparative Summary

Jeff Kendall and Kevin Gundry started Custom Exteriors, Inc. in 1997 with a simple objective in mind: to provide and install the best possible home improvement products alongside the best possible service. “It all starts with our mission statement: We want this to be the best home improvement project and experience our customers have ever had,” says Mr. Kendall. “That philosophy...

Map

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Findings based on statistically reliable research from 454 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 454

Diamond Certified Qualification

Based on 454 customer surveys, we declare
Custom Exteriors, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 52
Continuously qualified since April 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Paula E. Verified Customer Name
"The owner, Jeff Kendal, is a really nice guy and a pleasure to work with."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Custom Exteriors, Inc.
2142 Rheem Drive, Suite #E
Pleasanton, CA 94588
(877) 312-3507
(925) 249-2290 fax
DCID8889577800

Mon – Fri: 8am – 5pm
Sat: 10am – 4pm

Serving all of Contra Costa, Alameda, San Mateo, Santa Clara, San Francisco, Marin and Solano Counties

Kevin Gundry, Owner; Jeff Kendall, Owner
19
52
AAMA InstallationMasters™ Certified
785361
Liability Insurance, Workers' Compensation
1997
New Retrofit and Energy-Efficient Windows, Entry Doors—Fiberglass and Wood, Stucco and Stone Replacement, James Hardie Fiber Cement Siding, Roofing, HVAC, Solar, Exterior Home Design
Anlin, James Hardie Siding, Marvin, Omega Stucco, ThermaTru
Commercial, Residential
Labor Warranty Matches Product Warranty, Limited No-Fault on Glass Breakage
HERO, CaliforniaFIRST, Ygrene, GreenSky
Alameda Windows

Photo & Video Gallery

Survey Responses For

Custom Exteriors, Inc.

Custom Exteriors, Inc.: Average 9 out of 10 based on 454 unique customer surveys of customer satisfaction.
Paula E. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They gave me good service and understood the technical requirements for the project. They came out and did the work. It was a seamless experience."

"The owner, Jeff Kendal, is a really nice guy and a pleasure to work with."

Victor G. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very prompt in providing quotes, scheduling the job, and the installation. The product was top quality."

"Good customer service and quality product, the owner contacted us directly and provided personal service."

Ryan F. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them to others."

"The quality of the work was good."

Noel P. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good quality windows that they install in a timely manner."

"They provide good customer service overall and have a good work ethic."

Audrey A. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were on time and cleaned up after they were done. They did what they said they would do."

"The windows and stucco came out right."

Carl T. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They were honest, competent, and came out when they said they would. They got the job done."

"We met with them, they gave us an estimate, and they did the job timely and well."

Michelle D. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have referred them already. They are a great company to use."

"I was really indecisive, and they went over all the different options. They helped me choose the best products for my house."

John Y. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They might not be the cheapest, but they are honest and good at installation. You can buy the same window, but the installation determines if it will leak or not. I am happy with their service."

"The installation staff are nice, friendly, helpful, and they do a good job."

Ron G. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a professional job with a complete understanding of cost and what you want to have done. They see the project through to completion."

"I liked their design services. I had an idea, and they offered additional ideas. We worked out a design together."

Luke M. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job."

"They are very professional people. They were honest, prompt, and they answered all of my questions. They did what they said they were going to do. I'm happy with the service."

Hank F. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, and they do a very good job."

"We felt they cared about us."

Joe C. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have already referred them to some of my friends. They are really good."

"We liked how professional they were. They had everything ready and brought samples of the colors and products for us to see."

Tim B. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very professional, courteous, and the service and value I received were spot on."

"The professionalism of their staff"

Tom S. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very straightforward and deliver what they say they are going to deliver. They installed twelve windows in our house."

"They didn't get in the way and worked around our schedule. They were very clean and put tarps down everywhere. They cleaned up when they were finished."

Bill P. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were great."

"I liked every aspect of working with them. The people, quality, and customer service were great. I really liked Jack, the person we dealt with."

Bruce G. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're fair, they have good quality, and they're committed to delivering on time and with professionalism. "

"The choices and their knowledge"

Jack P. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do good work."

"They were fast, clean, and they gave us a lot of great information."

Clay J. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are good, neat, clean, and fast."

"They did a good job."

Scott C. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good prices, good products, and clean installations."

"They are friendly."

Felix K. Verified Custom Exteriors, Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're reliable, thorough, and efficient."

"They do good, quality work."