Independently Rated Highest in Quality
T e n t h                              Consecutive Year        
Originally Earned:
February 2003
We declare that Cullen Construction & Reconstruction HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #221
(415) 927-1507

Jim Cullen has been working construction since 1974.

Cullen Construction & Reconstruction provides a variety of residential remodeling services and new construction for clients in Marin County. In addition to creating custom kitchens and bathrooms, the company installs cabinets, windows, doors and insulation; builds decks, fences and retaining walls; handles rough and steel framing; offers general masonry services and more.

Owner Jim Cullen has been involved in the construction industry for more than 35 years. An experienced draftsman with degrees in electrical engineering and computer science, Mr. Cullen says he prides himself on his reliability, efficiency and problem solving skills. “I work with conscientious and experienced crew members, many of whom have been with me for more than 10 years. Everyone on my team shares my focus.”

Cullen Construction & Reconstruction takes an inclusive approach to working with its clients. From the very beginning of a job, the company evaluates a project plan and provides an accurate cost estimate and timeline for completion. “Our efficiency allows us to work within our projected schedule 90 percent of the time,” says Mr. Cullen.

Company Philosophy

“We always consider our clients’ specific needs, goals and budgets, and because of that, we’re extremely adept at anticipating problems before they arise. We thrive on challenges, and we’re stimulated by the teamwork aspects of construction. Our ultimate goal is to give our clients the respect, consideration and workmanship they expect and deserve. We want them to be as thrilled with the experiences as the end results.”

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Cabinet Work     Concrete
Flatwork             Decks
Fences               Drywall
Finish Paint        Foundations
Hydronic             Heat Insulation
Kitchen, Bath      Linoleum
Masonry             Plumbing
Retaining Walls   Rough Electrical
Rough Framing    Rough Plumbing
Steel Framing      Tile Setting
Trim Work            Windows, Doors

Findings based on statistically reliable research from 67 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 67

Diamond Certified Qualification

Based on 67 customer surveys, we declare
Cullen Construction & Reconstruction
has passed all rating steps and has earned
The Diamond Certified Award
No. 221
Continuously qualified since February 2003.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

S.A.C. Verified Customer Name
"Their energy, and they are really good. It is always enjoyable for me to work with them."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Cullen Construction & Reconstruction
http://www.cullenet.com/
(415) 927-1507

Mon - Fri: 8am - 4:30pm

Serving all of Marin County including Mill Valley, San Rafael, Novato, San Anselmo, Corte Madera, Belvedere, Tiburon, Larkspur and Fairfax.

Jim Cullen
662506
Liability Insurance, Worker's Compensation
Marin Contractors - Remodel & Additions

Survey Responses For

Cullen Construction & Reconstruction

Cullen Construction & Reconstruction: Average 9 out of 10 based on 67 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
S.A.C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their energy, and they are really good. It is always enjoyable for me to work with them."

S.B.L. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their turnaround was amazing. The quality of their work was excellent. They expedited the project. They got everything done, as it was supposed to be. When you do a construction project, you expect delays that could possibly take several months. They finished the project just a couple days after the target date, which was beyond impressive. They made a great team. The father is an architect, and his son a licensed contractor. They established a relationship with the city of Mill Valley, which helped us get things done. We had no complaints."

Barbara C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I had an unusual situation where they were doing my building during a storm. We were the only people in town that still had power. They pulled in everyone that they could, and they finished the job in less time than anticipated. Every interaction I had with them was very professional. They were very thorough and very clean. Everything was well done. They were very efficient, trustworthy, and honest. They did what they said they were going to do. I was very satisfied."

John M. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did an excellent job."

Mary W. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I liked their finished work. I was satisfied."

Meg W. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were reliable, trustworthy, and they did a good job. They were very detail oriented."

Darla D. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were very likable, trustworthy, and thoughtful."

Terry L. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They took pride in what they were doing."

Brian M. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They didn't ask a lot of questions."

S.A.C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do what they say they'll do."

Noreen S. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did the work on time."

Carolyn S. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They stuck with the job once they started it, and they had an orderly procedure. The crew was also pleasant."

M.M.C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is always available, and he solved all problems on the job."

Curtis P. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I like the professionalism of the crew."

Paul C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They worked fast and efficiently. Jim is a perfectionist and the quality of the work is excellent."

Amy M. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Jim is a good communicator and a great problem solver. He can always come up with a solution to a problem and in construction there is always a problem."

Robert V. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was on time, clean, neat and did a thorough job from start to finish."

Don R. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:"Jim was quick to respond initially and does good work."

Barbara L. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He is very straight forward and competitively priced. I got an estimate from another Diamond Certified contractor and Jim's was better and he presented himself more professionally."

Carolyn S. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, worked hard and they finished the job in the time frame promised. The quality of the work was good and they were pleasant to be around."

Tom B. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Jim and his crew did an excellent job, good craftsmanship and got the job done quickly."

Chris C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, they were really professional and they looked out for our needs during the construction, and he was very fair on the bill."

Mark H. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Good quality work."

Pat L. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do impecable work. Jim is excellent in customer relations, I've never seen anyone handle people as well as he does."

Don R. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything. The interaction and planning and the quality of the work, and they gave me confidence that they knew what they were doing."

Tom C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Two things, he does what he says when he says he'll do it and he's like a magician with solving problems."

Doretta B. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Friendly, conscientious, work was spectacular, on time, their quality was the best."

Curtis P. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their work ethic, they came and got it done."

Paul C. Verified Cullen Construction & Reconstruction Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Jim is real easy to deal with and conscientious and their work is gorgeous and he came up with a lot of good ideas even improving upon what the architect had done."

Devlon C. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are friendly, and their work is top notch."

Martin S. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were responsive, professional, and they took ownership of the job."

J.B.C. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He is very professional."

Ken F. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were fast, reasonable, and easy to work with."

Bob B. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I never felt uncomfortable with their workers in my home. They worked quietly and they were very professional."

John O. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Jim is courteous, responsive, reasonably priced and overall very professional."

John N. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He seems to know what he is doing and he is easy to work with. He both takes and offers suggestions well and builds a good rapport with his customers."

Scott P. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are clean and professional."

Stewart L. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were good all the way around."

Joann M. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They did a good job, the quality was good and they were timely."

Mary C. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Very thorough and easy to have around the house and they discovered other things that were wrong and took care of them."

Eilene G. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They quickly appraised what had to be done and did it efficiently."

Brian W. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The work, and the guys are nice and always on time. It's easy to work with them."

Valerie R. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were willing to make things right. We had some very difficult window installations."

Bob B. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were neat. This is messy work, and they cleaned up so beautifully. It was an extensive job."

Amy M. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Pretty good attention to details and able to do decent evaluation of best and worst scenarios."

Robert V. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Prompt, on time, reliable, reasonable with prices, knowledge, good solutions to problems."

Donna C. Verified Cullen Construction & Reconstruction Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their quality of their work and their concern to get it right."

K.E.E. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He has been good at problem solving."

John O. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"He seemed to be very knowledgeable, and he was responsive to our concerns. Based upon the quality of the work, I would definitely use and recommend him again."

Donna C. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Jim is very fair and honest He does what he promises to do and does it well."

Charles G. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Jim Cullen is dedicated to doing the work correctly."

Bill R. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their attitude and they knew what they were doing."

Philip L. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Hard working and dependable, and they were very accommodating and worked on a very quick turnaround time."

Ray B. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Jim was really flexible and able to shift gears to get thing done. He's a good problem solver and he was easy to work with. Good timing and no residual problems."

John G. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Built frame for a bathtub, first rate work."

Dennis G. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Do quality work."

Ken F. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Professional, fast, and did a good a job."

Chris B. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Upfront with what the cost and the work would be as far as they could control, honest, and we recommended them after they were done."

Mary V. Verified Cullen Construction & Reconstruction Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Wonderful people, he is very honest and knows what he is doing. He knows flood disaster because it's his specialty, got things done in a timely fashion."

Chris G. Verified Cullen Construction & Reconstruction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Jim Cullen, we like him personally. He is open to suggestions, and he has good ideas for finding ways to do things cheaply or better. He has a good design sense."

Shiva S. Verified Cullen Construction & Reconstruction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They provided very detailed estimates of what they were going to do."

Bob B. Verified Cullen Construction & Reconstruction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They did things quickly and most of the work was excellent."

Mary V. Verified Cullen Construction & Reconstruction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They are very nice and the first part of the job was great."

Bill R. Verified Cullen Construction & Reconstruction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They were easy to deal with."

Brian S. Verified Cullen Construction & Reconstruction Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"Good pricing, small outfit, performs most of his own work."

S.B.L. Verified Cullen Construction & Reconstruction Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"Their attitude, and they were friendly."

Rick P. Verified Cullen Construction & Reconstruction Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:"They did a nice job. They put in two tiers of new tile. It was a nice job. It doesn't leak anymore."