Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
December 2002
We declare that CSG Better Hearing Center, LLC HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #206
(925) 938-8686
31 Panoramic Way, 1st Floor
Walnut Creek, CA 94595
Owner Mark Sanford

CSG Better Hearing Center, LLC has been serving the East Bay since 1975. A nationally recognized hearing aid center, CSG offers a complete line of the most advanced hearing devices and technologies available on the market today. In fact, CSG Better Hearing Center has kept itself in the forefront by serving as an alpha and beta site for testing and evaluations for many new industry products. The company's four audiologists address all aspects of hearing problems. CSG has been the leading provider of the InSound Lyric device for the past 3 years in the United States and other audiologists from around the country come and train and learn about the Lyric from Mark and his staff. CSG also provides tinnitus treatments for people with disturbing tinnitus which is a constant noise in a persons ears.

Mark Sanford, the owner of CSG Better Hearing Center, earned his undergraduate degree in Communicative Disorders from University of Pacific in Stockton and his Masters in Communicative Disorders, Audiology at the University of Texas in Dallas. He has owned the practice for thirteen years and has been a Diamond Certified Company for eight years.

Company Philosophy

"At CSG, we pride ourselves on customer service and believe in educating and informing our customers. Everyone's hearing needs are unique, and we take all the time necessary to work with each individual to ensure the very best results. We will introduce them to all the technologies available, and provide all the information necessary to enable them to make an informed decision that they feel good about."

Serving Contra Costa County

Audiology
Hearing Aids
Tinnitus Treatments

Map

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Findings based on statistically reliable research from 328 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 328

Diamond Certified Qualification

Based on 328 customer surveys, we declare
CSG Better Hearing Center, LLC
has passed all rating steps and has earned
The Diamond Certified Award
No. 206
Continuously qualified since December 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"The overall service, and they have great products. They are very up to date and accommodating."

–Ann V.

"I like that they are close by. Everyone is very helpful. I get to see them right away."

–Carmen S.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

CSG Better Hearing Center, LLC
31 Panoramic Way, 1st Floor
Walnut Creek, CA 94595
(925) 938-8686

Mon - Thu: 9am - 12pm, 1pm - 5pm
Fri - Sat: 9am - 12pm

Serving Contra Costa County
4 Audiologists, 2 Office Staff
HA-2506
Liability Insurance, Worker's Compensation
Mark Sanford, M.S., CCC-A, Owner