DIAMOND CERTIFIED COMPANY REPORT
Crystal Clear Window
Cleaning & Pressure Wash Services
Crystal Clear Window Cleaning & Pressure Wash Services uses state-of-the-art glass maintenance equipment to work on high-rises, homes, schools, office buildings, and other commercial and residential properties throughout San Francisco and the Greater Bay Area. Its services include interior and exterior window and screen cleaning, stain removal, awning and gutter cleaning, bird control, deck resealing and more.
Owner Joseph Velasquez has more than 35 years of industry experience working for unions and independent contractors. He established Crystal Clear Window Cleaning & Pressure Wash Services to fulfill his desire to focus on quality and customer satisfaction. “From the beginning, our success has been predicated on professionalizing our image,” says Mr. Velasquez. “I’ve always believed in operating a professional service company, not just a window cleaning business.”
Crystal Clear Window Cleaning & Pressure Wash Services offers several maintenance programs designed to suit customers’ specific needs. The company can also provide regular or one-time pressure washing services to clean decks, driveways, sidewalks, pool patios, building exteriors and more. “Pressure washing doesn’t just remove dirt,” says Mr. Velasquez. “It also removes graffiti, mold and mildew, and loose paint and other contaminants.”
Company Philosophy
“One of the reasons we’re so successful is that we always try to give more than is expected of us. We pay attention to small details, from keeping equipment clean to wearing protective footwear when we enter people’s homes. We strive to do quality work, not fast work, and as a result, we have customers who still come to us after 20 years.”
Serving all of San Francisco, San Mateo and Marin counties including Sunset, Mission, Excelsior, Daly City, Redwood City, San Rafael and Novato.
Exterior & Interior Window Cleaning
Gutter & Awning Cleaning
Pressure Washing
Screen Cleaning
Residential & Commercial
Comparative Summary
Window washing companies are always looking for ways to discern themselves from their competition, and those that have earned the prestigious Diamond Certified award are already several steps ahead. In addition to its Diamond Certified status, Crystal Clear Window Cleaning & Pressure Wash Services further distinguishes itself from its competitors by offering both window cleaning and pressure...
Frequently Asked Questions
Q: How should I prepare my house for pressure washing?
A: "We recommend putting towels under all the windows, because there’s a chance of water dripping inside."
Q: Will pressure washing take the paint off my house?
A: "Most of the time it won’t, but we’d have to come assess the condition of your home’s exterior to know for sure."
Q: Can I stay in my house while you’re pressure washing it?
A: "Yes."
Industry Info
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Before deciding on a pressure washing company, find out what kind of equipment it uses.
“There are different techniques and equipment for different buildings,” says Joseph Velasquez, owner of Crystal Clear Window Cleaning & Pressure Wash Services in San Francisco. “For example, cold water can be used on some houses, but others...
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Findings based on statistically reliable research from 84 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
Business Practices
Current Complaint File
Customer Loyalty
96%
n = 84
Diamond Certified Qualification
Based on 84 customer surveys, we declare
Crystal Clear Window
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1455
Continuously qualified since December 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
C. V. Verified Customer Name
"He is in and out, very efficient, and the quality is good."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Crystal Clear Window
(415) 763-5937
(650) 648-3969
(650) 648-3969
DCID4152392883
Mon – Fri: 8am – 5pm
Serving all of San Francisco, San Mateo and Marin counties including Sunset, Mission, Excelsior, Daly City, Redwood City, San Rafael and Novato.
Joseph J. Velasquez
35
8
Liability Insurance, Worker's Compensation
2005
Pressure Washing, Sidewalk Cleaning, Mold Removal, Graffiti Removal
Residential and Commercial
Photo & Video Gallery
Crystal Clear Window
Crystal Clear Window
Crystal Clear Window
Crystal Clear Window
Crystal Clear Window
Pressure Washing Before
Pressure Washing After
Crystal Clear Window
Crystal Clear Window
Crystal Clear Window
Crystal Clear Window
Crystal Clear Window
Survey Responses For
Crystal Clear Window
Crystal Clear Window: based on 84 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
C. V. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is in and out, very efficient, and the quality is good."
Mayta J. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is prompt and personable."
Amanda M. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They made it very easy. They were prompt, knowledgeable, and they had a good product. I was totally satisfied. "
Bill T. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have an insurance policy and they are bonded. The work is very high quality and they do a great job. The prices were pretty competitive. Joseph has a can-do personality and he tries to be helpful. He helped pressure washing my house one time."
Bridgette H. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were fabulous. They were very professional. When they were done, the windows looked great. "
Daniel K. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They followed through on what they were supposed to and we didn't have any problems."
Debbie P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did an excellent job. They are very thorough and very friendly."
Frederich D. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt very comfortable with the person who came and the windows looked great."
Grace P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they are very prompt, very efficient, and they do a good job. I like Joe a lot."
Jim S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner is here on site when they do the work. He is very personable and very easy to talk to. They have the best equipment and they are very knowledgeable people who have a lot of experience. They were here on time and they did what they said they were going to do. The owner has a sense of humor."
Laura K. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They do what they say they are going to do and they are very reliable. They do a good job."
Laurie G. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are on time, nice people, thorough, and they don't leave messes. The windows look great. They are very pleasant people and I'm very happy with them."
Loraine P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when it was convenient for me and the gentleman who came out seemed to be very honest, forthright, and he knew what needed to be done."
Luis L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very competent job and they showed up on time. They did everything they said they would do and the guy who runs it is a very interesting and amiable fellow. We have recommended them. They are a good company."
Marion T. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've used them many times and I've known Joe for a long time, for many years. They are super. They are on time, very thorough with anything that you ask them to do whether it be screens, inside, outside or whatever. We've been very happy with them."
Mrs. B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the owner. They are on it and they do good work. "
Susan K. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner was involved. He did a lot of the work himself and he took great pride in his work. He did some extra things without charging me, which was nice. The windows were wonderful and they were really clean."
Tillie P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very cooperative and friendly. "
C.V. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been using them for years. I am familiar with them and their quality and reputation."
D.L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they were able to coordinate the service"
A.B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We like his personality and his work. He has been doing work for us for about ten years. He's always great."
Ann F. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was good at following up to make sure that we were happy with the cleanliness of the windows."
Barry S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job without needing my help. They just went about it quietly. They did a good job."
Brad G. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He knew I was under the gun, and he actually got it done faster."
Darian S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The windows were really clean."
Desiree B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Over the years, they have provided us with really excellent service. They are very thorough."
Donna B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We've used them several times. The owner comes out personally. He is efficient and personable. He does a good job, and the price is good. I have complete trust in him. I feel comfortable when he is in the room with me."
Elena C. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up on time, and they did the job well. There were no complications. They had all the right equipment, and they took directions well. The foreman was really polite. "
Frederich D. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was great. The person working was personable and nice. He made me feel comfortable about having him in my home. I've tried a lot of window cleaning services, but they are the only company I would call back."
Gary D. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient, fun to talk to, and they did the job according to what I wanted."
Laurie G. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and on budget. I got really clean windows."
Linda D. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, neat, and they did a professional job."
Marie P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The courtesy and the interest they took in my windows, they did a good job."
Marina G. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They accommodated my time schedule, they did the job quickly, and it was done well. "
Tia P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Joe was really personable. He knew what he was doing. He was efficient and professional. His team really took their time to clean the house. Our painter even remarked, 'This is a splendid power wash job, the house is ready to go.' It was a top-notch job. I was absolutely pleased. I got their name from the Diamond Certified section of the newspaper."
Tillie P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been using them for many years, and they still continue to do a fine job. They are friendly and nice."
Arthur C. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"That we know them and they know us, and the work is always perfect."
C.V. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly, excellent service, and a professional staff"
J.C. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are responsive and professional. They came on time and got the job done."
Mayta J. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner is nice and professional."
Andrea B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional, reliable, and easy to work with. I was very happy with them. They were awesome. "
Angelique M. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt."
Bianca L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Overall, the service was great. They came on time and the windows looked great."
Frederich D. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were able to come out the day after I called. The windows looked beautiful, and it did not take very long. He was a great person on top of it. "
Grace P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were trustworthy, and they did a great job."
Jay T. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been using them for many years. I have always been satisfied."
Joan S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were on time and professional. They finished the job in a timely manner. The job came out better than I expected."
Joanne B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional."
Mrs. B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked our introduction. They were very pleasant. They showed me what would be done and how it would be accomplished. They came in and cleaned a newly remodeled house. It was a multi-level job with a lot of unusual approaches. I liked the finished product."
Paulo S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"First and foremost, I liked the quality of the work. They were very professional."
Robin D. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly and always on time. "
Sandra S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The windows are clean."
Terrance G. Verified Crystal Clear Window Customer Name
Q1:
Q2:No
Q3 & Q4:"I thought they did a good job."
Bernard P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their thoroughness and their respectfulness of the house"
Bianca L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out when they said they would and they did a good job."
Cecelia B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was a very pleasant man and easy to work with. They were here on time and they worked rapidly."
Joseph F. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very friendly and professional. They did a beautiful job on all the windows and they were very thorough."
Karen H. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and prompt. The owner came out and he was very personable and knowledgeable. I thought they did a great job on the exterior."
S.R.A.H. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"From beginning to end, the project is very professional. They arrive on time, on the scheduled day . They set up properly, and they adhere to all of the safety regulations the city imposes, as well as what common sense dictates. They do a good job, they clean up after themselves, and they leave without a trace, except for the clean windows."
Amy K. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, responsive, and a pleasure to work with."
Avery M. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did good work, and they were pleasant to deal with."
Bill L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a fine job. They were very friendly."
N.B.P. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, and the windows looked great afterward."
S.R.A.H. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they were going to do on time. I really liked the fact that they carried excellent insurance, because we are a homeowner's association, and we are liable if someone gets hurt."
V.A.C.A.I. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Joe gave me personal attention and took good care of me. I just sent him a quote for another job. He had a good understanding of what my needs were, and he was aware of my safety concerns. He was efficient and always on time. He called me right back when I called. His workers also paid attention to detail. They were hardworking individuals."
Betty L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It is very personal service. He comes out by himself and does all of the work. I have good communication with him."
Cecelia B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt very comfortable with the man who came out to do the windows. The windows turned out quite nice."
Doug S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did some pressure washing for me. I was satisfied with the job."
Laura K. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, and they did what they were asked to do."
Robin M. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, timely, and I was absolutely shocked that they took the time to use a razor blade to clean the windows. I thought that was great. "
Shelly K. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a thorough job and the price was right."
Cecelia B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came when expected and cleaned up after themselves."
May L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who comes out is a very nice person."
S.T.M.S. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient and quite thorough."
Ann F. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was pleased with the end results."
August N. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I really liked the fact that they were prompt."
Cherwin C. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Joe was very personable and easy to work with. He was the gentleman who gave the bid. He was timely and quick. It went very smoothly."
Desiree B. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quite efficient."
May L. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Joe was very personable and professional."
Shelly K. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very accommodating. We had some special needs."
Thomas C. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good follow-up and the quality of the work"
Lisa G. Verified Crystal Clear Window Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were friendly, fast, and available."
Ben H. Verified Crystal Clear Window Customer Name
Q1:
Q2:No
Q3 & Q4:"They cleaned the whole front of the house."
T.I. Verified Crystal Clear Window Customer Name
Q1:
Q2:No
Q3 & Q4:"Nothing"
