Independently Rated Highest in Quality
S e v e n t h                              Consecutive Year        
Originally Earned:
June 2005
We declare that Crown Hardware & Lock HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #696
(415) 669-4959
3615 Balboa Street
San Francisco, CA 94121

Crown Hardware & Lock provides a wide range of locksmith services for residential and commercial clients throughout San Francisco. The family-owned and operated company utilizes six fully stocked vans and a dedicated dispatch office to offer 24-hour response for all types of security issues (including automotive-related). Its San Francisco facility also sells safes, mailboxes, and hardware from top manufacturers such as Schlage, Von Duprin, Baldwin, Medeco and LCN.

Owners Greg and Joe Schoepp have more than 40 years of combined experience as locksmiths, and they’ve been around the hardware business their whole lives. The Schoepp brothers say their industry knowledge makes them uniquely qualified to help clients with any lock- or security-related problems they may have. “We’re the store people are directed to when they need a complex issue solved or are trying to locate rare parts,” says Joe Schoepp.

In addition to its general locksmith capabilities, Crown Hardware & Lock installs and repairs high security key systems, access control systems, phone entry systems and intercoms, and closed-circuit TV/surveillance systems. The company guarantees its installations for 90 days and provides manufacturers’ warranties for all its hardware products.

Company Philosophy

“Security is our business, but providing customers with outstanding service and peace of mind is our goal. We treat every customer like family—we’re on the job from the first phone call until the project is finished, and we’re always available to answer questions. We strive to deliver professional, knowledgeable, courteous service on every job, no matter the size.”

Serving San Francisco, Marin County and San Mateo County

Sales, Installation & Repair
High Security Key Systems
Access Control
Phone Entry Systems & Intercoms
CCTV/Surveillance Systems
Safes:
Sales, Installation & Repair
Home
Business
Automotive
Automatic Garage Doors
USPS Approved Mailboxes

Baldwin
Baldwin
DoorKing
Emtek
Medecol
Schlage
Schlage

Comparative Summary

Few locksmith companies earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. Even fewer can also claim more than 50 years in the industry, but that’s exactly the case for Crown Hardware & Lock—the family-owned and operated company has been offering its services to San Francisco residents since 1957. “Our experience and industry...
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Frequently Asked Questions

Q: How fast is your response time for emergencies?
A: "For lockouts, we try to have someone on location within 30 minutes of the initial call. We treat emergencies seriously, but our response time depends on the location of our trucks when the call comes in."
Q: Do you handle automotive lockouts?
A: "Yes. We just need to know the make, model and year of the car so we know what specific tools to use."
Q: Can you change the combination or replace the lock on my safe?
A: "We can change the combination, but replacing the lock is dependent on the type of safe you have. If it’s a small safe, you can bring it in and we’ll service it in our shop, which saves you the cost of a service call. If it’s a big safe, we c...
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Map

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Industry Info

Do your research and consider your options before purchasing a deadbolt lock.
Installing a deadbolt lock in your home can be a great way to increase security, but it’s important to remember that not all deadbolts are created equally—inferior design, low-quality materials and other defects can directly affect their efficiency...
Read more »
Findings based on statistically reliable research from 84 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
95%
n = 84

Diamond Certified Qualification

Based on 84 customer surveys, we declare
Crown Hardware & Lock
has passed all rating steps and has earned
The Diamond Certified Award
No. 696
Continuously qualified since June 2005.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Dayan S. Verified Customer Name
"He was very informative. He had an interest in what he was doing and took time to explain things. He only took about fifteen or twenty minutes. He was very polite and sweet. It was flawless."
See All Survey Responses
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Crown Hardware & Lock
http://www.crownlock.com
3615 Balboa Street
San Francisco, CA 94121
(415) 669-4959
(415) 221-7140 fax
DCID4152219086

Mon - Fri: 9am - 5:30pm
24-Hour Emergency Service

Serving San Francisco, Marin County and San Mateo County

Greg Schoepp and Joe Schoepp
54
10
717221
Liability Insurance, Worker's Compensation
Better Business Bureau, San Francisco Apartment Association (SFAA)
San Francisco Chronicle A List (2010)
1957
Locke Replacement and Repair, Entry and Security Systems, Electronic Locks, Mag Locks, Door Hardward, ADA-Complaint Door Openers, Door Closers, CCTV Systems and Video Intercoms, Safe Sales and Repair, Warranty Work, Automotive Locks, Lockouts and Key Replacement
Baldwin, DoorKing, Emtek, Medecol, Schlage
6,000
Automotive, Commercial, Residential
90-Day Warranty on Labor, Manufacturers' Warranties on Parts
Accounts for Regular Customers (30-Day Billing Cycle)
San Francisco Locksmith

Survey Responses For

Crown Hardware & Lock

Crown Hardware & Lock: Average 8.9 out of 10 based on 84 unique customer surveys of these open ended questions.
Customer Name
First name and last initial used to protect the privacy of the customer.
Verified Customer Name
Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.
Q1
Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2
Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4
Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Dayan S. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was very informative. He had an interest in what he was doing and took time to explain things. He only took about fifteen or twenty minutes. He was very polite and sweet. It was flawless."

Grand M. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When we have a problem, they just get it done. There are no issues, and it gets done correctly."

KSLP. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service was good. They were prompt, and they did a good job."

Pacific U. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They show up when they are supposed to."

S. F. L. C. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They did good work, and they followed up with anything that needed to be done. Also, they fixed a lot of different locks."

Brian C. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Family owned."

Calvin C. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was friendly, and he followed through. He replaced a lock for me."

Christina A. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everything, when I needed a lock, he came within a half an hour. He came right away, he got right on the job, and he did the work in a timely manner. He was polite, but not too chatty. He was great."

Don L. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Everybody showed up when they were supposed to. That was a big plus. I thought dealing with Joe and other people on the staff was very helpful. Everyone was really knowledgeable."

Doug G. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Responsiveness and the quality of their work, when they make an appointment, they show up. They answer all of my questions. They are just very easy to work with."

Esther H. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time, and they took the time and fixed what I wanted fixed. They also said that if I needed them again, for me to call them back."

Janet H. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I just needed a door opened quickly. A gentleman came out and opened it within two hours. I was so grateful. He had to replace an entire lock."

Luis S. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The fellow was very knowledgeable."

Margie C. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was able to explain the problem to me, so that I could understand it. I didn't need my husband there, because the guy was able to explain it well enough."

Nancy P. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were pretty efficient. They came when they said they were going to come."

Pat L. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"When I call, they come as soon as they can, and they are prompt. If there is an adjustment that has to be made, they come back and take care of it. They do the job right."

Mary. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They made my life easier, and they helped me out in a pinch."

Linda E. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"It was a simple job."

Ken. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He knows what he's doing, and he came out here fast."

Colleen. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"One of my doors wasn't quite done, but they came back the next day and happily fixed it."

Dianne. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The short length of time it took to get here."

Sandra P. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The guy was courteous, and everything was great."

David A. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service technician, Joe, is a delightful and personable. They've been immediately responsive and absolutely on top of things."

Lisa K. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were prompt and efficient."

Rex C. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're very prompt and courteous. They were not extravagant on price either. Also, their responsiveness was what I liked best."

Shirley E. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are very good and professional."

Barbara C. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were efficient, courteous, and they came out on time."

Lynn S. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He was knowledgeable, and he did the work in a timely fashion."

James R. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Reliability."

Patrick. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"He came out fast, and he had a good personality."

Josephine G. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"The service was good, and they were very prompt and professional."

Mike D. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They're good personal friends of mine."

Danny. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were responsive, and they came out and did the job quickly."

Ann M. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do their work as best as they can."

Kelly. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are quick to respond."

Victoria. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They do very good work. We've been using them for several years."

Alice. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They always come promptly, and we have a good relationship with them."

Kathy. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"We call, they come, and they do it. They make it easy."

Liesl M. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were on time and fast."

Alice C. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Over the years we have done a lot of business with them. They are efficient, reliable, and courteous."

Curtis. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"I have a great relationship with them, and I know some of them personally. The best part is that they show up for my needs instantly. They are excellent, and they show up exactly when I need them."

Connie. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are good workers, and they always come over if I need them. I always get Brian over here."

Maurice L. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They were responsive and experienced."

Jason. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They are dependable, and they know what they are doing. They are also experienced, and they know the building."

Martin M. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They explained what was wrong and fixed it."

Jose. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"Their service and their promptness."

Margaret Z. Verified Crown Hardware & Lock Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:"They came when they said they were coming, and they did what they needed to do. It was very efficient."

Girls C. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Their promptness, and they are an old-time firm. They know what the customer is looking for."

Raiter C. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Service, they respond immediately. Whenever I have use them, they do the job well."

Barbara H. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The attitude of the people who come out to the house is nice. They are very pleasant."

Ed M. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Location, it's four blocks away from me."

Jeannette. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"The guy who comes and does our locks is always great and informative."

Betty W. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They always make a copy of my keys exactly the same."

Joel. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They are easy to get a hold of, and they are prompt. They are also very easy to work with."

Armen. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He knew what he was doing."

Frederick K. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out quickly, and they got me in my house when I was locked out."

Aubry G. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They came out almost immediately, and they were able to help."

Ken. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They're efficient, and we've never had a problem."

Jim. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"Quick response time."

Thor. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They show up when they said they will, and they do a good job."

Suzy. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I like to support small businesses in the community."

Barbara H. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They come out fast and do good work."

James. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"They were very helpful."

Larry. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"He knew what he was doing."

Randy. Verified Crown Hardware & Lock Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:"I liked that the communication I had with the lady at the office concerning the job. I liked the way she handled the work order and how she dealt with the minor problems of the job itself. The person in charge of the work order was also professional."

S. C. P. M. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"The locksmiths are very knowledgeable. The young lady who runs the office is very organized and easy to deal with."

Sunset S. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Very responsive, when they tell me they will be there within a certain window of time, they are always there."

Carl K. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They knew who I was, and they attended to my needs. They know me, because I've gone there a lot. They know their big customers."

John L. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They made everything easy."

Victoria &. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They got the job done, and I was happy with them."

Kenneth. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"No comments."

Matt. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"Their quick response time, and their can do attitude."

David. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're very prompt, and their service is good."

Michelle. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They always take care of me."

Leyla D. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"I like they're willingness to not avoid things if they make a mistake. They are also very punctual, nice, and prompt. I was locked out of my house and one of the guys came from a barbecue to get us back in."

Lynn. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They respond promptly. If something isn't right they come back and fix it."

Sam H. Verified Crown Hardware & Lock Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:"They're a personable and professional service."

Gloria Y. Verified Crown Hardware & Lock Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:"They have always done good work for me."

St. P. Verified Crown Hardware & Lock Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:"They seemed to be cooperative and helpful."

Audrey. Verified Crown Hardware & Lock Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:"The sales person who came out was very friendly and helpful."

Scott L. Verified Crown Hardware & Lock Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing stood out."

Todd. Verified Crown Hardware & Lock Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:"Nothing."

Mary M. Verified Crown Hardware & Lock Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"Nothing, emphatically nothing."

Danielle H. Verified Crown Hardware & Lock Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:"I like that they have my lock information on file."