Independently Rated Highest in Quality
S e c o n d
Consecutive Year
Originally Earned:
November 2015
We declare that Crandall Roofing Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #2297
(707) 387-4025

Stanley Klaus, President

Crandall Roofing Inc. installs, replaces, maintains, and repairs roofs for residential and commercial clients in Sonoma and Marin Counties. The company has experience with all types of roofing materials, including metal and premium asphalt, and it has the training and equipment to work on projects of every size, from single-story homes to high-rise buildings and shopping centers.

President Stanley Klaus credits much of Crandall Roofing’s success to its honest, customer-oriented business approach. “Our integrity is one of the main reasons that we have such a loyal clientele base,” he says. “When we tell a client we’re going to do something, we do it, and if anything goes wrong during the process, we’ll do whatever it takes to make it right.”

Crandall Roofing’s experienced technicians are trained to work on virtually every type of roofing project, which Mr. Klaus says allows the company to consistently ensure high-quality results. “Our estimating team has more than 150 years of combined roofing experience, so we’re able to consolidate our expertise and solve all types of roofing problems. We love the process of diagnosing a problem, coming up with a solution and making the building look better in the process.”

Company Philosophy

“Our goal is simple: provide our clients with high-quality, professional roofing services at reasonable prices. We have the experience and workforce to deal with almost any type of roof system, and we focus all our efforts on meeting the specific needs of our clients and their properties.”

Serving Sonoma and Marin Counties including Santa Rosa, Windsor, Sebastopol, Rohnert Park, Petaluma and Healdsburg.

Roofing Installation, Replacement, Maintenance & Repair

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for roofing companies that have earned the prestigious Diamond Certified award. For Crandall Roofing Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: approach every job with the goal of performing at the top tier of its industry. “Our estimating...

Frequently Asked Questions

Q: How long does it take to get an estimate?
A: "Our bid turnaround time is usually about 72 hours. "
Q: How soon can you start my project?
A: "It depends on the time of year and how busy we are, but in most cases, we can schedule the job to begin three to four weeks after the initial estimate. "
Q: Will you remove my gutters when you replace my roof?
A: "No, we’ll work around your gutters, and when we’re done, we’ll make sure they’re completely clean and functional. "

Industry Info

If you’re planning to install a new roof on your home, consider the benefits of hiring a factory-certified roofing company.
Thanks to industry innovation, today’s roofing products are more durable than ever. However, according to Stanley Klaus, president of Crandall Roofing Inc. in Santa Rosa, regardless of a product’s expected longevity, it’s still...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Crandall Roofing Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 2297
Continuously qualified since November 2015.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Andre G. Verified Customer Name
"They show up on the job when they promise."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Crandall Roofing Inc.
(707) 387-4025
DCID7075862500

Mon – Fri: 8am – 4pm

Serving Sonoma and Marin Counties including Santa Rosa, Windsor, Sebastopol, Rohnert Park, Petaluma and Healdsburg.

Stanley Klaus, President
150 (Combined)
25
452195
Liability Insurance, Workers' Compensation
1995
Roofing Installation, Replacement, Maintenance & Repair
Commercial, Residential
Sonoma Roofing

Photo & Video Gallery

Survey Responses For

Crandall Roofing Inc.

Crandall Roofing Inc.: Average 9.2 out of 10 based on 100 unique customer surveys of customer satisfaction.
Andre G. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would say they're reliable, and they do a good job. They've been doing work for us for up to 20 years."

"They show up on the job when they promise."

Andrea C. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were fast and professional. They did a good job."

"How professional and speedy they were, they cleaned up and did a good job."

Araceli G. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I liked that they finished the job in one day."

"Their work, they did a good job overall. Everyone was really nice. The rep that came out and talked with us was nice, and he gave us all the information we needed."

Arjay E. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The quality of work is substantial, and they make the clean-up really easy on you. I already recommended them to quite a few people whenever I hear they need their roof done. "

"The gentleman that came out and gave us the first quote, I don't remember his name, I want to say Mark but I don't remember, he's the reason we chose Crandall Roofing."

Diane A. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very thorough, careful, and they stick to their budget."

"They were very efficient and very nice."

Ben O. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're excellent at what they do, and the prices are very competitive. You get your money's worth."

"Everything they did, they were on time, they did a good job, they cleaned up after themselves, and they did it all in a timely manner. I was satisfied with all the work they did."

Betty S. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The men were congenial, they were here when they said they'd be here, and they were nice to work with."

"The job was done right."

Barbara L. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were professional, and they did a great job."

"Their response, when you have an inquiry, they respond to it in a timely manner."

Bill R. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell a friend that they're very good. The guy who comes out after it's all done found that something wasn't done that we wouldn't have found. He was awesome."

"They cleaned up very well. They didn't leave a bunch of junk all over our swimming pool or in the backyard. They were great people."

Bret A. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Well, give them a call."

"They did a good job on time, and it was straight to the point. No surprises or change orders, it was great."

Bryon S. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did what they what promised they would do."

"It is an honest company."

Caroline Z. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"To use them"

"They're very honest with their pricing. Jim had good rapport with me. He came back to fix something later on. The quality was there. It seemed like he had an attention to quality and workmanship. "

Catherine M. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought that their prices were good, the work was well done, they cleaned up after themselves very nicely, and they gave me a lot of help picking the roof that I chose."

"I thought that they took care of me."

Charles R. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are reliable, efficient, and the price was better than anywhere else. "

"I very much enjoyed visiting with Thomas when he came on the original sales call. I knew that all the things I said that I wanted would be addressed. I wanted to use my credit card for part of the bill, and he told me how to do that. I was amazed how quickly everything was finished."

Craig S. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do a quality job, on time and on budget."

"I enjoy working with them, picking out the materials, scheduling, and delivering. They had a very aggressive timeline which I didn't think they'd make, but they got really close. They're honest, reliable, and go above and beyond what you'd expect. I had a cupola on the roof of my house. They took it down, rebuilt it, and reinstalled it when it wasn't a part of the bid."

Craig D. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I thought they were fair with their pricing. I appreciated the quality of the installation, and the estimator who came out was thorough and explained everything. It was a really hands on experience. I was surprised when I was calling other roofers with how unresponsive they were, when Crandall sent someone over right away."

"They were professional. They had a solid install with competitive rates, and they did a good job on the service side. I appreciate what they do, being it's similar to my own job. They did a good job laying everything out and being fair. Overall, it was a really good experience. I was really pleased. When the estimator came out, he would walk through the other estimators' bids with us. It was nice that he was so helpful before he got the job. Honestly, it was an "A" experience. They attacked everything well and followed up."

Heidi T. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very easy to work with. They did great work, cleaned up everything well, and it looks nice. We're very satisfied. "

"I was highly satisfied. We went on vacation while they did the roof. It was nice to not have to deal with that, and they were very organized."

Katrina H. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They did a great job. Everyone was nice about what they were doing, and they treated us courteously. It was good stuff."

"The service, it was great. Everyone was friendly and nice. It was nice to work with them."

David F. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"High quality, good price, excellent materials, and good communication"

"I got a good roof."

David N. Verified Crandall Roofing Inc. Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I haven't had any problems. They were a little pricey, but other than that, they were good."

"They got the job done when they were supposed to, and there have been no leaks. Everyone was courteous. "