Cool's Custom

Q3 & Q4:"He did a fantastic job. I hired him to do a job another contractor screwed up. He was willing to work within my framework and he was able to use the tile and materials left over from the previous contractor. He made it work. I was really happy with him."

Adam F. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were able to take everything I wanted and get it worked through in a quick amount of time. They were always available to answer any questions I had during the process."

Albert L. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Completing the job on time, giving good advice, the quality of the work, and keeping me informed."

April F. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked everything. They took care of everything. When I had a problem, they came right back and fixed it."

Barbara H. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what they said they would do. They came on time, the quality of the work was great, and they all worked hard and did a good job. I have some more work that I want them to do, but because of the economy, we're going to have to wait."

Barbara S. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, on time, and the owner is a kind man."

Bob Z. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work."

Mary S. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It's been really excellent. Mr. Cool is very involved and he makes sure that everything is done the way you want it. We've been very pleased."

Catalina P. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The timing was good. They got to the job on time and did the work that they were supposed to do. I thought the work was very good and the people were very nice."

Dean C. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work, the personable nature of the crew, and their responsiveness to any question I had."

Donna C. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything went smoothly."

Florence S. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I was extremely satisfied. He did exactly what he said he was going to do. He worked very quickly and handled any request I had. He was also very cheerful, as was everyone he worked with. They did a very good job."

Diane M. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work and the commitment to the job, when they said they would be there, they were there. They did everything they said they would do."

Janet B. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"He was professional, on time, he communicated well, and he got the job done in the time he said he would."

Jeanette L. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The quality of the work they did in my backyard, they did the retaining wall and some other landscape work and I love it. I never used to go out there, but now I'm out there all the time. It looks great. I couldn't be happier."

Jonathon W. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The guy was very personable and honest. He explained everything he would be doing and he took the time to answer my questions. He listened to what I had to say."

Keith B. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The prices were fair, they showed up on time, and the quality of the work they did was good."

Leslie N. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Thoroughness."

Lorraine W. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were on time, competent, and they did good quality work. They came in after a previous contractor had not done the job to code. They analyzed the job, and they knew what to do. They also educated us as to what the code requirements were."

April S. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and they stuck to their time schedule. They worked very well with our needs and requirements. They were very thorough. They did a great job."

Phil T. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did a great job on what they committed to. They did what they said they would do, the quality of the work was great, and they kept in constant contact with us and communicated everything they were doing and what was going to happen next. We didn't ha."

Susie V. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought they were easy to work with. They answered questions, Jay gave us input, and they did everything we asked them to do."

Theodore L. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I feel very comfortable with them. I know they're going to follow through and they stand behind their work. They came out right away. If I weren't pleased with something, he would come and take care of whatever it was. The people they had working with the."

Thomas E. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They worked around my schedule, worked hard when they were here, and did a good quality job."

Pat L. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Custom' is a good word for it. It's not a 'one size fits all' service. He really helps you figure out what you need. He doesn't cut corners, he is on time, he hires good subcontractors, and he is really quick and really good. He knew what was going on at."

Tyanne B. Verified Cool's Custom Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We had an unusually sized tub area we wanted to tile. They were very careful about it. They were very perfection oriented and they did a really nice job."

Althea P. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I thought everything was great. They did a fantastic job. They were on time, I liked the design, and everything went smoothly."

Carolyn F. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were responsive, they showed up on time, did a good job, and did a good clean-up. I've already referred a friend to them."

Danny M. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very responsive and really easy to work with. They were also straightforward and down-to-earth. I didn't feel like I was getting played. They were able to do what we wanted and the quality of the work was excellent."

Dave S. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They show up when they're supposed to. They're reliable."

Debbie C. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very accommodating to my schedule and responsive to my needs. They did a great job."

Elaine P. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I had a lot of work done by Jay and I like the results."

Joan C. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They worked well with us. They listened to our ideas and they were able to work with them. I thought it was a good experience."

George G. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the recommendations he gave us for materials and the design ideas he suggested and where to find more ideas."

James C. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a good job. They worked efficiently and they were easy to work with. I thought the quality of the tile work was good."

Jeffery C. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He is a no-nonsense type of person. He comes out and gives an accurate and complete estimate. He doesn't throw a bunch of add-ons at you after the fact. The work was done when he said it would be and everything was done in a professional manner."

Robin C. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He did a shower repair and a full bath remodel in our master bedroom. His guys were pretty much on time, and his tile setter Jesse, was just phenomenal. Jay Cool is an awesome person to work with."

Joanne H. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I think the most important thing is that Jay listens, and he is easy to get along with, as are most of the people who work with him."

Luciana M. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They told me that if I had any problems afterwards, they would come out and take care of them, and they did."

Maneesha J. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"First, he was honest and very fast. There was no time wasted. They were very good, and they came out ahead of schedule, which is unheard of in this business. Compared to another contractor I had worked with previously, this was a breeze."

Marcia D. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He did what I wanted in a fairly timely manner. When I had a problem, he was right there to fix it for me."

Mary E. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did the bathroom and they went right to work. They were quick and they did nice quality work."

Phylis W. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the fact that Jay Cool himself would show up from time to time to check things out and decide if something needed to be redone or touched up. With a lot of other places, you never see the guy again after he sells you the job. We had a crack, but a."

Michelle R. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did a good job and they worked very hard. The quality of everything was good for the most part. When there were some small issues, Jay came out and made certain that things were right."

Paula S. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"It's been a while, but I liked the person who coordinated the project."

Richard P. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Jay is very personable and he has some good ideas. He listened to my ideas. He had a pretty good vision of what I wanted and tried to make it happen."

Rick M. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They did our bathroom. They were very helpful, always on time, they cleaned up, and they were able to do everything the way we wanted it done."

Sandy L. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He solved some problems that weren't his. He took over from a previous general contractor. He took the bull by the horns and solved the problems."

Rosemary P. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were timely, clean, and they did what we asked them to do."

Lou S. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were responsive."

Sue A. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Jay was doing a bathroom remodel for me. He came out to my house and brought along books for me to see different options. He only showed me things that would fit in my budget, and that was very helpful for me."

Jill D. Verified Cool's Custom Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"He was helpful with both the design and the implementation of his ideas using labor and materials that were cost effective. He honored his part of the deal. He committed to a very tight time schedule for the work to be completed and he was able to meet it."

Kim B. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The quality of the workmanship by the installers, the tile guy in particular, and the follow-through on Jay's part, overall I thought that they did a great job."

Budd H. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They stand behind their work and their product."

Juanita D. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The men came and did the work in a timely fashion. Everyone inspected and tried to see what was causing the mold problem. No one could see a source for the mold. Years ago, they also remodeled our back bathroom, and we liked every workman who came. We lik."

Marianne N. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"That's a good question. I suppose it would be that we got a good quality result. I thought the price was good for the work that was done."

David H. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were pretty responsive to our ideas. They listened to us and told us what would work and what wouldn't. For the most part, they were right."

Debbie B. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Value."

Denise B. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He was very good at helping with the design. He gave us a lot of time and good ideas. We really appreciated that. Also, I thought the staff was very professional and they all did a great job."

Dino C. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He came out and did some work for us. He was good. He was on time and very professional."

Doug K. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I like dealing with Jay. He's honest, upfront, and he delivers what he promises. Everything he's done was great. He did a whole bunch of stone work and it's a beautiful job."

John M. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I had a number of different types of jobs to be done, everything from landscaping to a bathroom remodel. He was able to do all of them. It was like a one-stop shopping spree."

Kenneth J. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The gentleman who did the installation went above and beyond to get the job done for us."

Laura S. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"His personal touch and trustworthiness, he did everything he said he would do, when he said he would do it. I was also happy with all of the subcontractors."

Lisa N. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"We ran into some problems, but he was able to solve them and get us back on track."

Liz K. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They did a good job."

Marco B. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were available when we needed them. They were recommended by our contractor and he had some good referrals."

Monica L. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"He is someone that I would recommend. He lived up to the contract. They were very knowledgeable and paid good attention to detail. They did great finish work."

Christine N. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They are reliable and they do what they say they will do. They were detail oriented when it came to the work. I thought that they were responsive and professional. It was good customer service."

Rick R. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"It was a simple job. He came in on time, cleaned up everything, the quality of the work was pretty good, and they were professional."

Sean K. Verified Cool's Custom Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The overall quality and response time, they have really good people there too."

John K. Verified Cool's Custom Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"They were on time and they finished the work with good quality."

Margie R. Verified Cool's Custom Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"His availability."

Neil L. Verified Cool's Custom Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"After a long heated discussion, he stood by his work."

Ramona P. Verified Cool's Custom Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"The guys on the job were very hardworking."

Roger L. Verified Cool's Custom Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"I like the owner, Jay. He's really nice and he does his best to work with the customer to make sure the customer is getting what he wants."

Toby W. Verified Cool's Custom Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Some of the subcontractors were really good. The construction guys who did the floors and the cabinets were good."

Bill W. Verified Cool's Custom Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"I was happy with the floor work. They started and finished on schedule and they did a good job. I have no complaints."

Brenda L. Verified Cool's Custom Customer Name

Q1:6 out of 10

Q2:Yes

Q3 & Q4:"He stayed on schedule while doing our bathroom and did a good job."

Susan S. Verified Cool's Custom Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"The work they did was fantastic."

Tina D. Verified Cool's Custom Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They gave us a nice, professional booklet about what they could do before we signed the contract. He was very accommodating and always there to answer questions."

Chuck T. Verified Cool's Custom Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"He's a nice guy and it was a good value."

Donna A. Verified Cool's Custom Customer Name

Q1:5 out of 10

Q2:No

Q3 & Q4:"His pricing was pretty good."

Cathy C. Verified Cool's Custom Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"When we had a problem after the job was completed, he did come back and take care of it. I love the finished product."

Celeste S. Verified Cool's Custom Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"The original installer, Noel, was very good."

Ed B. Verified Cool's Custom Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"He eventually got the job done."

Robert F. Verified Cool's Custom Customer Name

Q1:2 out of 10

Q2:No

Q3 & Q4:"They did a pretty good job on the backsplash. They finished it on time and attempted to fix the problems."

Larry H. Verified Cool's Custom Customer Name

Q1:1 out of 10

Q2:No

Q3 & Q4:"He did a remodel on my house. I really can't be too positive about any of it."

Cool's Custom

Bay Area remodeling with a focus on ceramic tile and natural stone

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified^® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

Cool's Custom

Cool's Custom

Bay Area remodeling with a focus on ceramic tile and natural stone

Company Philosophy

Comparative Summary

Frequently Asked Questions

Map

Industry Info

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

Diamond Certified® Video Profile

Company Capabilities Table

Photo & Video Gallery

Survey Responses For

Cool's Custom

Diamond Certified^® Video Profile