Independently Rated Highest in Quality
S i x t h
Consecutive Year
Originally Earned:
December 2011
We declare that Companion Animal Hospital HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1800
(831) 288-8383
2301 Mission Street, Suite F
Santa Cruz, CA 95060
Dr. David Horne and Dr. Donna Baird are committed to outstanding pet health care.

Companion Animal Hospital provides a complete range of veterinary services for all types of dogs and cats at its westside Santa Cruz facility. The practice’s veterinarians and personnel are on duty seven days a week, and they’re trained to handle everything from vaccinations and preventive care to specialty work like laser therapy, dermatology and dentistry.

Associate Veterinarian Donna Baird says Companion Animal Hospital sets itself apart by utilizing the latest technological innovations to provide compassionate animal health care at prices that are tailored for each client’s budget. “Recently, we’ve invested in state-of-the-art equipment that helps us manage pain and increase the speed of healing without the use of pharmaceuticals. This allows us to offer therapeutic modalities that aren’t usually available at other animal hospitals.”

Companion Animal Hospital’s in-house pharmacy, lab, radiology and surgery facilities, and intensive care unit allow it to be a one-stop shop for its clients’ pet care needs, which, according to owner Dr. David Horne, makes them feel more comfortable in often stressful situations. “Our bottom line is simple: We help our clients solve their pets’ health problems and send them home happy and healthy.”

Company Philosophy

“We’re committed to providing outstanding service for our clients and exceptional, compassionate health care for their pets. We consider ourselves advocates for the animals we treat, so we work hard to interpret their needs and guide their owners toward effective, long-term health solutions.”

Serving all of Santa Cruz County including Watsonville, Scotts Valley, Santa Cruz, Capitola, Rincon, Day Valley, Larkin Valley, Soquel and Aptos Hills

Comprehensive Surgical/Medical Care
Dentistry
Dermatology
Preventive Care
Laser Therapy
Emergency Services
Online Pharmacy

Advantage
Diets
Heartgard
Heartgard
Purina Prescription
Royal Canin
Science Diet
Trifexis

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for veterinary practices that have earned the prestigious Diamond Certified award. For Companion Animal Hospital, the key to achieving and maintaining high levels of customer satisfaction is combining technical expertise with a genuine devotion to helping people and their pets. “Our...

Frequently Asked Questions

Q: How will you diagnose my pet’s problem?
A: "When you bring in your pet, we’ll look at its medical history and take note of any previous issues. Then we’ll do a physical examination and assess the symptoms the animal is exhibiting. If we’re still unable to identify th...
Q: Are you available if my pet has a problem during the weekend?
A: "Yes. By being open seven days a week, we’re able to provide a greater continuity of care and spare our clients from having to pay for expensive emergency room visits. Our clients know that if something happens on Friday evening, they c...
Q: How affordable are your services?
A: "We do our best to work within each person’s comfortable price structure. In many cases, our prices are lower than other animal hospitals—especially emergency clinics. If you take your pet to an emergency clinic on a Saturday or S...

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Industry Info

An annual exam is the most effective preventative measure for ensuring your pet’s health.
According to Dr. David Horne, owner of Companion Animal Hospital in Santa Cruz, almost every malady and disease that occurs in dogs and cats can be well managed if their owners would commit to bringing them in for examinations on an annual basis....
Findings based on statistically reliable research from 175 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
94%
n = 175

Diamond Certified Qualification

Based on 175 customer surveys, we declare
Companion Animal Hospital
has passed all rating steps and has earned
The Diamond Certified Award
No. 1800
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Ashley K. Verified Customer Name
"Their friendliness and ease of use"
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

Company Capabilities Table

Companion Animal Hospital
2301 Mission Street, Suite F
Santa Cruz, CA 95060
(831) 288-8383
DCID8314251970

Mon – Fri: 8am – 6pm
Sat – Sun: 9am – 4pm
Emergency Service Calls Available

Serving all of Santa Cruz County including Watsonville, Scotts Valley, Santa Cruz, Capitola, Rincon, Day Valley, Larkin Valley, Soquel and Aptos Hills

David Horne, Owner; Associate Veterinarians: Donna Baird, Petra Mottishaw, Ahraiyanna Della Tone
64
9
6346
Liability Insurance, Workers' Compensation
American Veterinary Medical Association (AVMA), California Veterinary Medical Association (CVMA), Think Local
Best Veterinarian Award from Metro Santa Cruz (2010)
1985
Comprehensive Surgical/Medical Care, Dentistry, Dermatology, Preventive Care, Laser Therapy, Emergency Services, Online Pharmacy
Advantage, Diets, Heartgard, Purina Prescription, Royal Canin, Science Diet, Trifexis
5,900
Dog and Cat Owners
CareCredit
Santa Cruz Veterinary

Photo & Video Gallery

Survey Responses For

Companion Animal Hospital

Companion Animal Hospital: Average 8.8 out of 10 based on 175 unique customer surveys of customer satisfaction.
Ashley K. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable. Everyone is very nice, it is very easy to get an appointment, all the appointments are very quick, and you don't have to wait very long."

"Their friendliness and ease of use"

Annie T. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very professional, very friendly, and compassionate, I have been going there for 25 years."

"I trust them."

Cathy L. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a good place to take your animal."

"They are easy to get in to and they have a flexible schedule. They are good."

Denise T. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended everybody to go there."

"They are very caring and very knowledgeable. They are the first veterinarians I have been to that have been able to take care of my basset's skin problem."

Cassandra H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It seemed like they took a personal interest in my dog and it seemed like they were genuine lovers of my pet."

"I liked that they were close by my home."

Gloria V. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have always been happy with the service I have gotten there and I like the people."

"The veterinarian is very competent."

Jean L. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very caring, very thorough, and very focused on the best animal care possible"

"They just have a wonderful staff. Everyone is engaged in their work."

Malissa T. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are really awesome and I like them."

"They are nice and friendly."

Joanella W. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It is a very good place and they are trustworthy. They take very good care of your animals."

"Very friendly, very caring, and very attentive"

Leslie H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Very friendly staff, wonderful with the dogs, and my dog had a knee replacement and they were wonderful. I had to drive across town to see them and it was worth it."

"I really liked that my dog bounded in there and was not at all afraid. They knew her and they invited her behind the desk. She was not at all unhappy with the situation with them."

Karina E. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They take care of your pets and they are honest and they do a good job."

"The service, they are friendly and they know what they are doing."

Linda A. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"He is very conscientious and he is the best."

"David is very conscientious and he is the best."

Mary H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They just offer very good care, they are very personable, they are thorough, and I trust them."

"They are thorough and knowledgeable and they take their time."

Mirenda V. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been seeing them for over 15 years and they are very kind and very nice. They are always very professional."

"The people, they are very personable and they ask about how you are doing and they give very personal service."

Carole M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're always there for you, the quality of help is exceptional, and the staff is wonderful."

"How thorough the vet was when I first brought my animal in. I got her as a rescue and he had to do eye surgery on her. I was quite impressed by his knowledge."

Dawn M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very caring."

"How knowledgeable they are"

Jennifer P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really care about your animals, they take into consideration how you feel, and how important the animal is to you. They take really good care of your animals and they treat them as if they were their own. "

"I like how they love my kitties. They love them as much as I do. They're wonderful."

Jorie H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been to many vets and I believe that Companion Animal Hospital is absolutely the best vet that my cats have ever seen. I believe that if I had found this vet sooner, my cat that passed away would have had a longer life. I know that my cats who are now under their care are going to live long, quality lives because of their team. The vets are absolutely knowledgeable, thorough, and every member of the staff is friendly and smart. I'm very impressed when the vets give demonstrations."

"I know that my cats are getting the best care and I know the doctors are considering a lot of different options."

Charlott P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They treat your animals like they're their own."

"Everything, they've been excellent."

Michael R. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I refer people to them all of the time."

"I like all of the staff. They have really flexible hours and a great staff. They're doing a great job."