Independently Rated Highest in Quality
T h i r d                              Consecutive Year        
Originally Earned:
December 2011
We declare that Companion Animal Hospital HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1800
(831) 288-8383
2301 Mission Street, Suite F
Santa Cruz, CA 95060
Dr. David Horne and Dr. Donna Baird are committed to outstanding pet health care.

Companion Animal Hospital provides a complete range of veterinary services for all types of dogs and cats at its westside Santa Cruz facility. The practice’s veterinarians and personnel are on duty seven days a week, and they’re trained to handle everything from vaccinations and preventive care to specialty work like laser therapy, dermatology and dentistry.

Associate Veterinarian Donna Baird says Companion Animal Hospital sets itself apart by utilizing the latest technological innovations to provide compassionate animal health care at prices that are tailored for each client’s budget. “Recently, we’ve invested in state-of-the-art equipment that helps us manage pain and increase the speed of healing without the use of pharmaceuticals. This allows us to offer therapeutic modalities that aren’t usually available at other animal hospitals.”

Companion Animal Hospital’s in-house pharmacy, lab, radiology and surgery facilities, and intensive care unit allow it to be a one-stop shop for its clients’ pet care needs, which, according to owner Dr. David Horne, makes them feel more comfortable in often stressful situations. “Our bottom line is simple: We help our clients solve their pets’ health problems and send them home happy and healthy.”

Company Philosophy

“We’re committed to providing outstanding service for our clients and exceptional, compassionate health care for their pets. We consider ourselves advocates for the animals we treat, so we work hard to interpret their needs and guide their owners toward effective, long-term health solutions.”

Serving all of Santa Cruz County including Watsonville, Scotts Valley, Santa Cruz, Capitola, Rincon, Day Valley, Larkin Valley, Soquel and Aptos Hills

Comprehensive Surgical/Medical Care
Dentistry
Dermatology
Preventive Care
Laser Therapy
Emergency Services
Online Pharmacy

Advantage
Diets
Heartgard
Heartgard
Purina Prescription
Royal Canin
Science Diet
Trifexis

Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for veterinary practices that have earned the prestigious Diamond Certified award. For Companion Animal Hospital, the key to achieving and maintaining high levels of customer satisfaction is combining technical expertise with a genuine devotion to helping people and their pets. “Our...

Frequently Asked Questions

Q: How will you diagnose my pet’s problem?
A: "When you bring in your pet, we’ll look at its medical history and take note of any previous issues. Then we’ll do a physical examination and assess the symptoms the animal is exhibiting. If we’re still unable to identify th...
Q: Are you available if my pet has a problem during the weekend?
A: "Yes. By being open seven days a week, we’re able to provide a greater continuity of care and spare our clients from having to pay for expensive emergency room visits. Our clients know that if something happens on Friday evening, they c...
Q: How affordable are your services?
A: "We do our best to work within each person’s comfortable price structure. In many cases, our prices are lower than other animal hospitals—especially emergency clinics. If you take your pet to an emergency clinic on a Saturday or S...

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Industry Info

An annual exam is the most effective preventative measure for ensuring your pet’s health.
According to Dr. David Horne, owner of Companion Animal Hospital in Santa Cruz, almost every malady and disease that occurs in dogs and cats can be well managed if their owners would commit to bringing them in for examinations on an annual basis....
Findings based on statistically reliable research from 150 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
93%
n = 150

Diamond Certified Qualification

Based on 150 customer surveys, we declare
Companion Animal Hospital
has passed all rating steps and has earned
The Diamond Certified Award
No. 1800
Continuously qualified since December 2011.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

Carole M. Verified Customer Name
"How thorough the vet was when I first brought my animal in. I got her as a rescue and he had to do eye surgery on her. I was quite impressed by his knowledge."
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Companion Animal Hospital
2301 Mission Street, Suite F
Santa Cruz, CA 95060
(831) 288-8383
DCID8314251970

Mon – Fri: 8am – 6pm
Sat – Sun: 9am – 4pm
Emergency Service Calls Available

Serving all of Santa Cruz County including Watsonville, Scotts Valley, Santa Cruz, Capitola, Rincon, Day Valley, Larkin Valley, Soquel and Aptos Hills

David Horne, Owner; Associate Veterinarians: Donna Baird, Petra Mottishaw, Ahraiyanna Della Tone
64
9
14841,6346
Liability Insurance, Workers' Compensation
American Veterinary Medical Association (AVMA), California Veterinary Medical Association (CVMA), Think Local
Donna Baird, Associate Veterinarian; Ahraiyanna Della Tone, Associate Veterinarian
Best Veterinarian Award from Metro Santa Cruz (2010)
1985
Comprehensive Surgical/Medical Care, Dentistry, Dermatology, Preventive Care, Laser Therapy, Emergency Services, Online Pharmacy
Advantage, Diets, Heartgard, Purina Prescription, Royal Canin, Science Diet, Trifexis
5,900
Dog and Cat Owners
CareCredit
Santa Cruz Veterinary

Photo & Video Gallery

Survey Responses For

Companion Animal Hospital

Companion Animal Hospital: Average 8.8 out of 10 based on 150 unique customer surveys of customer satisfaction.
Carole M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're always there for you, the quality of help is exceptional, and the staff is wonderful."

"How thorough the vet was when I first brought my animal in. I got her as a rescue and he had to do eye surgery on her. I was quite impressed by his knowledge."

Dawn M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very caring."

"How knowledgeable they are"

Jennifer P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really care about your animals, they take into consideration how you feel, and how important the animal is to you. They take really good care of your animals and they treat them as if they were their own. "

"I like how they love my kitties. They love them as much as I do. They're wonderful."

Jorie H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been to many vets and I believe that Companion Animal Hospital is absolutely the best vet that my cats have ever seen. I believe that if I had found this vet sooner, my cat that passed away would have had a longer life. I know that my cats who are now under their care are going to live long, quality lives because of their team. The vets are absolutely knowledgeable, thorough, and every member of the staff is friendly and smart. I'm very impressed when the vets give demonstrations."

"I know that my cats are getting the best care and I know the doctors are considering a lot of different options."

Charlott P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They treat your animals like they're their own."

"Everything, they've been excellent."

Michael R. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I refer people to them all of the time."

"I like all of the staff. They have really flexible hours and a great staff. They're doing a great job."

Polly H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good hospital."

"I like the doctors and I feel like I can trust their judgment. They'll try different options if one thing doesn't work."

Gloria C. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like them. I've been going to them for years, and they take good care of my animal."

"They take such good care of my animal."

Julia D. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have good customer service."

"They're very helpful. I get my prescription dog food there."

Susan A. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff, from the techs, to the receptionists, to the vets, are very caring and they give personal attention to both the animal and myself. "

"The treatment that my dog gets"

Shirley M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're smart, they can diagnose things that don't seem normal, they take care of your animals right away, and they're open all of the time."

"Their friendliness, and they're really good with the dogs. They're great."

Tony M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place to take your animal."

"They're very friendly. I think they're very good."

Virginia R. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They do go above and beyond the call of duty for me."

"The personal service, they treated my cat the way I would like to be treated in a hospital. The quality of the service is excellent."

Amy C. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were really helpful and accommodating."

"I thought they were very accommodating and very thorough. They were able to take me at the last minute."

Carl F. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff is very welcoming and they didn't rush my service."

"The staff was very gentle with my dog."

Carlos M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Fun and trustworthy"

"Their service and their attention, they are helpful."

Dawn R. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly and they made me feel like my pet was very safe there."

"When you walk in, how comfortable you feel, I was very happy with them."

Jessica M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that their employees are very well educated in veterinary care and no matter who I talk to, they can help me. The doctors genuinely care."

"All of the employees and doctors included, they are very well educated in veterinary care and they will always get me in, no matter what."

Mildred S. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like the way they treat the animals, which is most important. I have always had great satisfaction there. The animals don't get stressed. I do like them very much."

"They are all very pleasant. I don't have to worry about my animals not being treated nicely. Everybody is all very, very nice to my animals. I don't have to wait very long at all."

Ray A. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they are caring"

"They are very caring and they go out of their way to help you out."

Gloria C. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have just taken really good care of my pets and that's what it's all about."

"The whole staff is really nice and I love both of the veterinarians. I have used them for 12 years."

Peggy V. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're very attentive and caring. They provide good service."

"They were professional and patient. We've been going to them for some time. We've always been very happy with them."

Alan A. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I like them a lot. Dr. Horne and the staff are all very nice."

"I've been going there for 10 years. It's Dr. Horne who keeps me coming back there. "

Anna P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They were very friendly and sweet. They gave my cats a lot of attention."

"They took the time to explain everything to me and answered all of my questions."

Ashley L. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very compassionate and knowledgeable about the animals. I feel confident taking my pets to them. "

"Their hours of availability are really good, so I feel I can always get my pet seen and treated if something happens. I need to go there."

Belinda P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are all very nice, friendly, and they were able to get me in fast."

"The people were really nice."

Bob M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are well trained, good care givers, and they are open on weekends."

"They are convenient for me and economical. "

Brock L. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I really don't want to tell other pet owners anything."

"I like how they gave my dog a full check-up and answered my questions, the personal attention. "

Claire G. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The staff is very nice, friendly, caring, and want the best for your pets. They really care about the animals they treat. "

"Their friendliness and concern for the welfare of the animals is what I like best about going there with my pets. I highly recommend them."

Martha W. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Other pet owners can feel comfortable their pet is going to get the best possible care, the best quality treatment, no matter what the seriousness of the situation happens to be. They took such good care of my dog and brought her back to health. "

"They are very clear in how they explain medical issues, medical situations, and what needs to be done to rectify it. I felt like I was included in the decision and the options were fully explained and now my dog is almost totally recovered and back to normal again."

Corey S. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I trust their business. They know what they are doing when it comes to treating and caring my two little dogs."

"I liked that I could get an appointment right away. Whenever I need one, they can fit me in quickly."

Karen M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dr. Horne is very reliable, compassionate, educated, and really good. He is very caring and reasonable in his prices too. "

"They are willing to work with us, considering our budget and needs. I also appreciate their follow-up. They were willing to check on the kittens and how they were doing. They cared enough to follow up. "

Cynthia B. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I buy my dog food there. They are quite convenient to just be able to run in and stock up on high quality food that my dog needs and loves too. "

"I like the fact they are open 7 days a week and they always have the dog food I need to get on hand. The staff is quite friendly. It is just nice going there to get what I need when I need it. "

Don P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I've been perfectly happy taking my pets to them there for many years. "

"They are a friendly place with competent staff and the animals receive good care from them."

Kathleen F. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We've always had really good care going there with our pets. The staff is warm and caring. We are very happy with Companion Animal Hospital."

"I like and appreciate their sensitivity in the really sad situations as they are very kindly and compassionate."

Hani S. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have had two dogs. I took them to Dr. Horne who was almost crying with me when I put one of them to sleep. Everything was good."

"They all love dogs. Right from the beginning, they know Oliver and gave him treats. He wagged his tail. He likes going there."

Carolyn H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That they treat you like you are their only customer, and they are very conscientious. They are very sweet people."

"Their willingness to change their schedule to meet mine, so they have good customer service. I like the knowledge of all of the employees."

Jackie T. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Compassionate, caring, and Dr. Horne has helped me out tremendously throughout the years."

"I like Dr. Horne, but Karen Jacks is absolutely wonderful. I have been there with some difficult situations and everyone has been wonderful. They are even open on Sundays."

Jane A. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"That Dr. Horne is the best diagnostician that I have ever seen in 50 years of owning pets"

"Dr. Horne's skill"

Becky L. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a great staff and good doctors. It's a great place. I'd recommend them to anybody."

"When my dog was real old, I asked them if they would come out to the house to put it to sleep rather than have to take it to their office. Both the doctor and the nurse came out, and I came to find out this was the first time they had done this. They are really good people and everything is clean. "

Lisa D. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good. They know what they are doing and they are friendly and easy."

"We've been going to them for a long time, so I guess the familiarity is what I like best."

Karl H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think that the quality of service and the advice are really good."

"The level of knowledge, and they do a good job."

Katie C. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly, personable, and they get to know the pets really well."

"It feels like a local business, neighborly, part of the community. I appreciate the 'down home' environment I get when I am there. "

Linda T. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very good. I've never had a problem there."

"They are reliable and they call you to do follow-up checks on things. They are good doctors and the location is convenient to me. "

Kristi T. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a great place to go with your pets. The people there are very sweet, loving, caring, and the animals feel comfortable too. "

"It's relaxing because the animals are calm, so it's not a stressful experience. That is because the people there are so nice."

Kyle P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's like being at home because the environment is so family-oriented. It's just awesome for me and my cat. I love going there."

"I am only doing this survey because I love them so much. I don't have much money, but they work with me to get the shots for my cat. They worked out a payment plan. They don't do that much, but they really were willing to help me out. "

Marsha M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It's a little pricey, but I think they provide excellent services. I like their way of treating the animals so well. "

"I have no complaints and it's all good in every way. "

Mary G. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I go there because they take really good care of my dog."

"I've been taking my dog to them and he likes them. He doesn't mind going there at all. I have to go somewhere so they work out well for both of us. "

Lynn M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have a friendly service staff and they are very professional. "

"They care about your pet and you just can tell that is so, by how they are with them."

Carmen J. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They care, they are very attentive to the animals, and they do the very best they can even with problem animals. They are very understanding of the animal's needs and behavior. "

"Dr. Horne puts the animal's welfare first. They are very responsive and patient. I've gone there for years because of their caring nature in handling and treating my pets. "

Nancy J. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very compassionate with the animals they see. You do have to know the services you want for your pet, because they try to sell you everything. Dr. Horne is just great though."

"I like Dr. Horne and their nice friendly staff too."

Robin A. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have been wanting to do something very nice for them for a very long time, so this survey, I am happy to do. I want others to know that they are very efficient, warm, caring, genuinely concerned, and they have an attentive attitude toward all their pet patients."

"They always have time to fit you in and say, 'We'll take care of it'. Everyday my dog and I go for a walk and their place is about a mile away. She walks there just to visit. She just wants to go see them. She knows they really care about her and she just really wants to visit them daily."

Olivia M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"The people who work there are very friendly. It is easy to bring an animal in, even at the last minute. "

"I found that the puppy spaying prices are quite reasonable. "

Pat M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable, friendly, and compassionate toward the animals they treat."

"The way they treat the animals is what I like best about them. There is genuine warmth and compassion shown and the animals seem to love them back too. "

Paul B. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"Dr. Horne is a miracle worker. I have been going to them for 20 years. "

"You can get Immediate care if you have an emergency. I've had three cats and one dog over the years. They lived longer, healthier lives because of Companion Animal Hospital. "

Penny C. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are efficient, they offer great, convenient hours seven days a week, and they are friendly, knowledgeable, and caring."

"I appreciate the consistent good service my pets have received over the past 20 years. "

Jan S. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very compassionate, very understanding, and very sweet people. "

"They offered a service I couldn't get where I live."

Polly H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They're good and wonderful, but they are pretty expensive. I'm considering having to go somewhere else due to the cost."

"The lady doctor, whom I think is Dr. Horne's wife, is very good and I like her a lot. "

Rachel W. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They have the best deals and that's why I learned about them and went to them with my kitty cat."

"They really cared about me and my pet cat a lot. I could tell it was genuine concern."

Sandy R. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"We were one of their first customers when they first opened over 30 years ago. We've had two dogs. One lived 14 years and now we have one 12 years old. We've always been just thrilled with their attention and compassion given to our dogs."

"We're just really happy with everything about them, their compassion and checking up on our pets later on. I have the comfort knowing they are there for you and your pet, time and time again. We just love all of them. "

Merrilee M. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"My wife and I are very satisfied with them as our pets' vet. We've experienced no problems with them over the years at all."

"The best part is the convenience and their seven days a week opening hours, so if anything happens, we're covered."

Patricia P. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They really consider the personality, the needs, the individual animal, and they do everything possible to make it easy and stress free for the pet. I own a cat and she sometimes scratches and bites and they are just so good and patient with her."

"I feel there is a lot of integrity in their care and treatment of the animals brought there. I just feel my cat is having the best access to medical care."

Richard B. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very knowledgeable, offer convenient hours, and they are close to where I live. "

"They are very gentle with my pet cats and they take the extra time to tell you about products and discounts too."

Ron F. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are pleasant and they seem to care. The pets like them too and they are professional. "

"They are convenient and open seven days a week. For me, the location is terrific, so that my pet doesn't have to be in the car too long."

Sandra H. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I think they are very courteous and a good place to take my dog when he needs medical care."

"The gals up front are always courteous, nice, and friendly. It's always a pleasant experience going there."

Sandra W. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have a little kitty cat and they are kind and very thorough. I felt confident taking my cat to them. "

"They are very personable, down-to-earth, practical, efficient, professional, and very kind to all the pets from what I could see. Even their substitute doctors are excellent. I guess that is how and why they are able to be open seven days a week. I feel good about going there at any time knowing I'll get excellent care for my pet."

Scott T. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:No
Q3 & Q4:

"My dog is 14 years old and I've spent close to $15,000 on my dog's care over the years there. They've always been wonderful, sociable, and they've always taken a personal interest in my dog and me. Now I am unemployed and down to my last $200. They wouldn't even see my dog at all. They were not willing to work with me at all on payments. I could not believe how my dog and I were treated now that I have no money and no job. Up until this last visit, I would have given a '10' across the board. I am still in shock over how badly I was treated. "

"They have always been really nice. I always felt they cared and I was totally confident in their abilities. They were personable, friendly, helpful, pleasant in every way to me and to my dog. "

Susan S. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I would tell other pet owners that their service is good and you wouldn't regret it. "

"They are friendly to people and pets alike. My cat is very old and they took good care of her. "

Susan W. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"It was a warm and friendly place. Their staff is very friendly and helpful. I took my dog there and it was just a good experience for both of us."

"They advertised, and so I had a discount and that worked towards my service. They went over everything and told me how much I would expect to pay and they followed up later. I feel I received very personalized attention because they were just very helpful."

Tara C. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"I have a cat and a dog. I have found them to be very nice people who provide great service. "

"I like that they are always so sweet to my pets and to all the animals brought in there too."

Margaret K. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"They are very caring and very professional in all respects at Companion Animal Hospital. "

"They take good care of our pets and they like them. We like that they like our pets so much."

Wara A. Verified Companion Animal Hospital Customer Name
Q1:10 out of 10
Q2:Yes
Q3 & Q4:

"At Companion Animal Hospital, people can get excellent service for their pets at a very reasonable price."

"The people who work there are without exception, wonderful people to me and my cats. I give them my applause. For them, I will do this survey. I feel they provide excellent care."

Alisha D. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"We felt really well taken care of when we were there with our cat and he was very well cared for as a pet, not just as a client."

"I really like the vet that we used. She was very nice and it was very comforting when we brought our cat in. We also like the children's play area. "

Annie T. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I'm satisfied with their service. I like the people there. They're very nice, and they treat our animals very well."

"I've always liked the staff. They're very kind, efficient, and professional."

Darcy G. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're great. "

"They're fast, friendly, and always so sweet. They've been great."

Aidin H. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are good."

"They are close, convenient, and I have used them for a few years."

Connie B. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"First of all, they are very accommodating and they were easy to get an appointment with. They know my dog by name. I really know what to expect when I go in there. They are really easy to understand."

"I think the ease of use. They are really easy to work with."

Elizabeth R. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I trust them and it's a good place to go."

"They're always friendly. I've been going there for over two decades."

Karen L. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They seemed very caring and considerate to both the animals and the people."

"Besides the friendliness and concern, that is about all. They are just good and you don't have to wait long for appointments."

Lisa S. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"Please use Companion Animal Hospital."

"The staff is very friendly and professional."

Peter D. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would not give a bad recommendation."

"It is close to my house."

Andrea M. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They really do care about your pet. I really feel my pet is safe in their hands and feel comfortable about going there."

"They work with you to help you do the pet care that needs to be done and they are very concerned about the pet's welfare. "

Jim G. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They were very caring and very competent."

"The way they took care of our dog, they really cared."

Tara P. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very qualified and a good local care provider."

"They are very straightforward and give you options and good advise when you have to make hard decisions."

Bonnie K. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They provide expert care and they are available on weekends, which is a big help for me because of my schedule."

"When you walk in the door, you feel welcome. They remember my cat and they remember me."

Rhonda K. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They treated me and my pet very nicely and gave good information. "

"They were prompt in seeing us for our appointment and the staff is very friendly. They were really nice to my dog too. "

Chip S. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"The veterinarians and the staff are very committed to forming and having a relationship with each individual animal that is their patient. "

"We've been going to them for years. We trust them. They are competent, organized, and are very caring toward the welfare of their animal patients. "

Clara D. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They're open on Sunday. I had to take my cat there in an emergency, but they didn't charge an emergency fee. "

"They are very available, friendly, and affordable. I feel very secure about taking my kitty to them. "

Danny S. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They offer good service and the doctors are knowledgeable, compassionate, and caring."

"Everyone on the staff is pet oriented, friendly, qualified, and professional. Everything has been really good, going to them. My pets are fine by them."

Ernest B. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very compassionate. They are a good place to take your pets because they care about the animals."

"I like Dr. Horne. They talk to you at Companion Animal Hospital and explain what is going on, what needs to be done and why. "

Gopala W. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them."

"They are friendly and it is convenient."

Sadi P. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly."

"The overall experience was fine. I have no complaints."

Jan Z. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"He came out to me to put my dog to sleep on a Sunday. I really appreciated that. He will go out of his way and come out on the weekends."

"I liked the fact that he was available and he did a good job. My animal didn't suffer at all."

Joanne C. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I have recommended them. They are very good. The only thing is that they really push things to sell, like dental services, removing tar, things they think should get done, which was outrageous. I just felt a little pushed I guess. I'm very satisfied other than that. "

"Dr. Horne is what I like best. He's just very good with the animals and the animals love him. "

Kevin L. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They get personally involved with your pets and treat them like their own. "

"They are professional, knowledgeable, friendly, and very caring. We like how they treat our pets when we take them there for medical care. "

Lynn K. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I've been going to them for a million years. They are very thorough and the staff is friendly and helpful."

"Their quality of service and caring attitude can't be beat in terms of customer service. "

Nancy M. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"It's like a family atmosphere, as it is very homey, friendly, and they are caring to your animals."

"I like that they will call up to see how our animals are doing. I really like their caring nature, attitude, and concern for the welfare of the animals."

Phyllis H. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I'm satisfied taking my cats there as the people there are polite, considerate, and responsive."

"They have been able to help my cats and seem to care a lot and take time to talk to you. "

Thea D. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"I am confident in taking my pet there. I am also very satisfied with how they are in every way. "

"They are very nice, very understanding, and kind. They are bendable and not set in their ways. Sometimes my dog is a little difficult and they are so good with my dog about that and calm him down."

Walter M. Verified Companion Animal Hospital Customer Name
Q1:9 out of 10
Q2:Yes
Q3 & Q4:

"They follow through on their medical cases and you can usually get in there for an appointment without having to wait too long. "

"They know you, so it's personal. They know your pets too and seem to really care about them. I have a dog and he likes them. "

Amy J. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"If you love your cat, go there."

"That everything was fine, they do great."

Cindy C. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's a nice place, they do good work, and they seem competitively priced."

"All of the front desk staff and the vet techs are super friendly. "

Kevin B. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're very friendly. "

"They helped my dog. "

Karen T. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They're fine. It's the only place I've ever been to."

"Their availability, when I first signed up with them it was because they were open on Sundays. "

Sheila W. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"You can get an appointment easily and you can get advice from the receptionists at the front desk. "

"The staff and how helpful they are"

Andrea M. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"That is where I take my pets."

"When I picked them, they had the best puppy package. They have really flexible hours. I have been with them for about 8 years."

Lela S. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Convenience of the location"

"The front office, they were really easy to work with."

Sylvia K. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They have a really friendly front staff."

"Probably their staff including the veterinarians, I think that they are priced well for the area. I think that they're a good vet."

Alex O. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They did a good job helping out my dog, keeping him calm when they were treating him, and that impressed me."

"I liked best how they were able to keep my dog calm and comfortable, when it was an ordeal what they had to do on him."

Joni J. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have cats. Companion Animal Hospital is convenient to where I live. "

"Dr. Horne is very good. I feel the quality of medical care there is quite competent."

Eduardo C. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would recommend them. They are convenient to where I live."

"They act like they truly care for the pets. They are competent with a friendly staff and they speak Spanish with me, which is nice too."

Wendy W. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very caring people at this animal hospital, so I feel my pets are well cared for."

"I like that their staff is very friendly. They will keep your pet overnight, that my pets are not traumatized. "

Jan K. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I don't know."

"They are open seven days a week."

Jane D. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I thought the people were very friendly and helpful."

"It is close to where I live."

Jed B. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They were fine. I really don't have a strong opinion in either way. I don't have anything to compare."

"They already had the records for the animal, which is what I was needing."

Jennifer D. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"We've had a good experience with them."

"Their staff is friendly, attentive, and they provide good customer service."

Lara W. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are friendly and quite accommodating with scheduling appointments convenient to our timeframe. "

"My pets don't seem to mind going there at all and this is because the staff is so friendly and the pets enjoy the love and attention. "

Lisa G. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are open seven days a week and that makes it so convenient for me, so I can go there on a Saturday."

"Their prices aren't too bad and the convenience factor with scheduling is what I like the best."

Charlott P. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"It's a good place to go to take care of everything you need for a new puppy."

"They are all very caring, friendly, and thorough."

Rebecca H. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Their prices are pretty high, but they are so convenient to where I live. Somehow I always feel I'm getting ripped off when I go there though. Despite the convenience, I am considering looking around for another veterinarian who is not as expensive. "

"I do like that they are so nearby, open all the time, totally accessible, and they take good care of my pets and have everything they need."

Santos O. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have a dog and they take care of it when it is sick or hurt. "

"They don't charge me too much and that is good because I don't have much money."

Jodene L. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I would tell them that people need to be glad they are there. "

"I like best all the hours they are open for business, their availability seven days a week for my three dogs and my cats too. Their front office is great, the doctors are good, the patient care is good, the techs are good, and their response in emergency medicine is good. They just treat me and my pets very well."

Nancy S. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"Companion Animal Hospital has a good reputation, convenient hours, and competitive rates, so that's why I take my dogs there."

"I have dogs and I have not had any problems going there to have my dogs get proper medical care over the years."

Steven B. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"We use them as an emergency facility because they are open when our regular veterinarian is closed. They are open seven days a week and it is nice knowing they are there and open when you need them in an emergency. "

"Our dog got into and ate mushrooms. Fearing that they were poisoned, we took her there right away and they treated her as though she had eaten something poisonous and got them out of her stomach right away. I like best that they are there for you in an emergency and can take your dog in right away."

Susan S. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are very friendly, they have very nice employees, and I feel they are competent."

"I trust them with my pets. I am willing to have them stay there overnight when necessary too."

Susan W. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"They are fine and perform in every way that you would expect an animal hospital to be in providing services and competent care."

"They have an excellent friendly staff and good service in the front office. Everyone has been very kind and understanding."

Teresa P. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"The veterinarians are very good and the front office staff is very friendly. "

"I go there because it is very convenient to where I live and open 7 days a week. I like Dr. Horne who has been very good over the years with my dog."

Tom B. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I don't know what to tell people."

"They have been there for years and close to where I live with my dog, so it was convenient to go there for my dog's medical care."

Will J. Verified Companion Animal Hospital Customer Name
Q1:8 out of 10
Q2:Yes
Q3 & Q4:

"I have a dog and they provide a nice environment for dogs to obtain good medical care when I take him there."

"I have no problem trusting them with my dog. They do a good job at reasonable prices most of the time. "

David J. Verified Companion Animal Hospital Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"I thought that the veterinarians were compassionate. The receptionist was also welcoming. They gave shots to our cats that other people said that they didn't need. I understand that the vets have their perception but it would have been best if they had posed it as an option to us rather than saying that our cats had to have them."

"I thought that the veterinarians were compassionate. The receptionist was also welcoming. "

Joe S. Verified Companion Animal Hospital Customer Name
Q1:7 out of 10
Q2:No
Q3 & Q4:

"I like their service."

"I like the doctor. He is very good."

Cynthia K. Verified Companion Animal Hospital Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are reasonable in their prices, conveniently located, and open on weekends. "

"This is an old school veterinary practice, which incorporates all the standard, traditional standards of treatment protocols and care. They have a friendly staff, an organized front office, and they are caring with the animals and their owners too. They do very competent animal care. "

Kaylan K. Verified Companion Animal Hospital Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are close by, open seven days a week, and affordable. "

"I like their location, affordability, and the nurses. The staff is really good too."

Marcello I. Verified Companion Animal Hospital Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They have very good first time customer deals. "

"Their staff and the doctors are very helpful and friendly."

Susan E. Verified Companion Animal Hospital Customer Name
Q1:7 out of 10
Q2:Yes
Q3 & Q4:

"They are great in every respect. Their staff is good, friendly, competent, and they offer good medical care too. My cat ran into probably a unique or exotic problem and they ran through a lot of tests and before I knew it, I had run up a $1,200 bill. I just had to call it quits as I could not continue to pay any more without taking my cat somewhere else. Maybe this is just a fluke, but I was willing to use them again and again up to a certain threshold. I like that they are still there, have my cat's history, and they are open for emergencies. I am open to returning there in an emergency."

"I have a cat and I enjoyed going there with her. She always received excellent care."

Donna R. Verified Companion Animal Hospital Customer Name
Q1:6 out of 10
Q2:No
Q3 & Q4:

"They're a caring facility. "

"They were convenient and timely with appointments, and the staff was very pleasant. "

Kathy I. Verified Companion Animal Hospital Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"They were kind and caring."

"The front office staff is very cheerful."

David D. Verified Companion Animal Hospital Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"The doctor seemed to know what he was doing."

"The doctor seemed very knowledgeable."

James L. Verified Companion Animal Hospital Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"It is pretty easy to get an appointment."

"It is pretty easy to get an appointment. They do everything I ask."

Tom B. Verified Companion Animal Hospital Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"I'm not sure that I would say anything to others. We used them once."

"They were very friendly."

Marion S. Verified Companion Animal Hospital Customer Name
Q1:6 out of 10
Q2:Yes
Q3 & Q4:

"I've been in there once because my daughter is the one that takes my cat there regularly for me. They are just fine, but expensive. "

"When I took my cat in there they were very polite, nice, and friendly. I was satisfied with their services."

Hollie B. Verified Companion Animal Hospital Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"They are okay, but I don't go there anymore."

"The staff is very nice."

Jed B. Verified Companion Animal Hospital Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"I wouldn't steer people away from them, but it wasn't good for me."

"I don't know, not much."

Liam D. Verified Companion Animal Hospital Customer Name
Q1:5 out of 10
Q2:No
Q3 & Q4:

"If I find a better place, I will tell them to go someplace else. I am not too happy with their service."

"They are pleasant people. Dr. Horne is a super nice individual and the gal at the counter is super nice. They are great people and they are looking out for the interests of the dog. Their staff is super friendly, professional, clean, and thorough."

Alex S. Verified Companion Animal Hospital Customer Name
Q1:5 out of 10
Q2:Yes
Q3 & Q4:

"The doctor was a good surgeon and did a good job. I liked the tech and the office staff. The only thing I would say is to call and make certain they are ready for you before you go."

"I was happy with the first visit and the surgery. The person who scheduled me for the surgery was efficient and they got the surgery done the same day. Everything went very smoothly with the surgery and the appointment the first day. The charge came in at what we thought and he did a good job on his teeth. The pet seemed fine and we were happy. The tech who took the sutures out was fine."

Kira S. Verified Companion Animal Hospital Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:

"They have better availability on the weekends, if you don't want to go to an emergency hospital."

"Their availability"

Andrew H. Verified Companion Animal Hospital Customer Name
Q1:4 out of 10
Q2:Yes
Q3 & Q4:

"I will continue to go to them because they have my dog's history and they are very nice to my dog. My dog likes them. But they are overly pricey and not consistent in their pricing. While the staff and nurses are very friendly, it is the doctors who do things to pad the bill and push extra services. "

"They are competent, very friendly, convenient to where I live and available being open seven days a week. "

Rene M. Verified Companion Animal Hospital Customer Name
Q1:3 out of 10
Q2:No
Q3 & Q4:

"Get a second opinion."

"The ladies were very nice at the front desk."

Luke M. Verified Companion Animal Hospital Customer Name
Q1:2 out of 10
Q2:No
Q3 & Q4:

"When you go in, be cautious of their propensity to suggest tests, products, and additional services. "

"They were open on Sundays. "

Aiden B. Verified Companion Animal Hospital Customer Name
Q1:1 out of 10
Q2:No
Q3 & Q4:

"Don't take your pets there. "

"I did not like anything about them."