DIAMOND CERTIFIED COMPANY REPORT
Collier Ostrom, Inc.
Collier Ostrom, Inc. is a design/build contractor that remodels kitchens and bathrooms, builds additions and decks, and works on whole house remodeling projects throughout San Francisco. As a NARI-certified Green builder, the company uses sustainable resources, conserves building materials and reduces toxic byproducts whenever possible. It’s also EPA-certified to renovate, repair and paint lead-based surfaces in houses built before 1978.
Owners Everett Collier, CR and David Ostrom, MCR, CKBR have decades of experience in design, construction, price planning and project management. Mr. Collier and Mr. Ostrom both hold certifications from the National Association of the Remodeling Industry (NARI) and are active members and leaders of the organization, both locally and nationally. They say their company proudly implements outstanding craftsmanship and cutting-edge technologies on every project.
Collier Ostrom emphasizes the importance of client communication during the construction process—its design experts and construction crews work closely with customers to realize their visions and strike a balance between aspiration and economy. “From the initial design concept to the end product, our clients are kept involved, informed and prepared,” says Mr. Collier.
Company Philosophy
“We like to say we’re in the business of building positive experiences. We focus on creating a unique, personal relationship with each client, and we strive to maintain those personal and professional associations long after projects are finished.”
Serving all of San Francisco including Excelsior, Sunset District, Mission District, Tenderloin, Bernal Heights, North Beach and Bayview District.
Additions
Bathroom & Kitchen Remodeling
Cost Planning Services
Decks
Design Services
Handyman Services
Whole House Remodeling
Comparative Summary
Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for design/build contractors that have earned the prestigious Diamond Certified award. For Collier Ostrom, Inc., customer satisfaction is directly related to the experiences its clients have during their construction projects. “Our main goal is to build positive experiences,” confirms co-owner...
Frequently Asked Questions
Q: Do you do Green building?
A: "Yes. We’re Green certified by the National Association of the Remodeling Industry (NARI). We work to use sustainable resources, minimize waste and reduce toxic byproducts that result from our work. Our goal is to lessen the environmental imp...
Q: Are you certified to handle lead paint?
A: "Yes, we’re EPA renovation, repair and painting (RRP) lead-safe certified. That means we can work on houses that were built before 1978."
Q: How long will my job take to complete?
A: "That depends on the project. Once we have an understanding of the total project, we’ll give you an estimate of how long it will take."
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Industry Info
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The best way to maintain your house is to perform an annual inspection from top to bottom.
“Look for signs of damage or problems the need to be addressed,” says David Ostrom, co-owner of Collier Ostrom, Inc. in San Francisco. “If you have a relative or friend in the construction trade, ask them to help. But even if it’s just you, the...
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Findings based on statistically reliable research from 29 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
97%
n = 29
Diamond Certified Qualification
Based on 29 customer surveys, we declare
Collier Ostrom, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1584
Continuously qualified since November 2009.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Marcus W. Verified Customer Name
"Probably the quality of the work, I am pretty satisfied."
Research conducted by American Ratings Corporation. Ratings Methodology
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Survey Responses For
Collier Ostrom, Inc.
Collier Ostrom, Inc.: based on 29 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Marcus W. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Very professional and prompt service"
"Probably the quality of the work, I am pretty satisfied."Gilbert's Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"You can trust them in every way. They are super helpful and friendly. They are kind and willing to work with you according to your budget."
"They are excellent people, perfectionists at what they do. There are no words to say how grateful I am for them. I like their reliability, their professionalism, and their punctuality. They have been in business for a long time."Abby Z. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very personable, and they do quality work. "
"Quality work and personable people"Anita G. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I have always been totally satisfied."
"He is very clear about the planning. He communicates clearly and in a timely fashion."Bill R. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Go with them."
"They've given us very good advice and have been extremely helpful."Dan R. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Absolutely reliable and highest quality"
"Personal attention"Michelle S. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are very reliable and truthful."
"I have been using them for years. I like working with David."Peter M. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Trustworthy, reliable, beautiful work, and always first class"
"I know that they will always do their best. I trust them."Peter M. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have an interest in what they are doing, and they have become close friends. They are great."
Ray S. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Communication, professionalism, and everything worked out well between the both of us."
F.D. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Not only their skills, but their artistic input, as well as their knowledge of materials"
Don C. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They showed up when they were supposed to, and they did their best to complete the job, even though the city didn't cooperate. The city kept changing the specs, so we had to go back to the architect. They made the job as painless as construction could be. The subcontractor they used was also good."
Jane N. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their attention to detail, their communication about every advancement, and they kept us updated throughout all of steps. "
Rhoda M. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were way ahead of their time in their awareness about environmental problems. They were aware of problems with dust and allergies. I felt comfortable discussing my concerns in detail with them, about what I was planning and how they would work."
Paula F. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Now that I've had them in my house, they are the only contractors I would ever use. I have a big expensive house in San Francisco, and they have the keys to it. I can trust them like a family member. They took care of my animals when I wasn't there. The would make sure they didn't get out during the construction. I have never had that from any contractor. It was the personal touch from David and Everett. I felt like I was going through a family member during the whole process. It can be very disruptive using contractors, but they made it easier. "
Dan R. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"There were really two things. One would be the overall quality of all the work, especially the small details, and second, which was especially important to my wife, was that they were so careful about the dust and debris. Unlike a lot of contractors, they were careful to seal off the negative areas where they weren't working so that the dust didn't get throughout the house. When they took down the dust sheets and vacuumed every day, it was clean and dust free. They were really good at relating personally to the customer. "
Peter M. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They listened to everything and made wonderful suggestions. We just happened to work really well together. They were really good, honest people. We know they will give us a fair price. They have done a lot of work for us eventhough we have had a lot of challenges, but somehow they managed to find a way. We had a mold problem that someone else was taking care of. When we came home, we found the roof was off our house. The guy who did it said, 'We'll just put some plastic over it.' In Diamond Heights, you don't just put plastic over it. We called David, and he was out here within minutes to put plywood over everything. We don't know what we would have done without him."
Abby W. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very professional, personable, and the quality of their workmanship is good."
Gale G. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are definitely a '12'. I like them as people, their conscientiousness, attention to detail, and their kindness in dealing with the customer."
Marjorie S. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very friendly, very accommodating, and they knocked themselves out."
John S. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had tremendous attention to detail and quality. "
Marty C. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were perfectionists. Everything they did was excellent. They were personable and excellent to work with. They were good time wise and with what we wanted to have done. We have used them several times since for smaller projects. "
Benjamin H. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have been using them for years. I like their approach. It is very professional. They are straightforward and honest. The estimate is always very close to the final bill. There are no surprises. "
Sam S. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He does very good work. We are totally satisfied."
"We have used a lot of other contractors, but none match up with Collier Ostrom."Katherine B. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I love them. They do very good work, and they are very engaging. "
Heidi H. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thoughtful. The guy we dealt with was very detailed and very good at understanding our requirements. He came up with good solutions."
Russ P. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good at attention to detail, and they cleaned up each day."
John N. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Reliability"
Allison G. Verified Collier Ostrom, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"In the end, I was just so soured on it. I can't think of anything."
