DIAMOND CERTIFIED COMPANY REPORT
Cold Craft, Inc.
Cold Craft, Inc. installs and repairs standard and high-efficiency heating and air conditioning systems for residential and commercial customers throughout the South Bay, East Bay and San Francisco Peninsula. The company works closely with customers to help navigate and fulfill the most up-to-date residential and commercial rebates and tax credits. Some of its efficiency programs include duct pressure testing, BPI Energy Efficiency analysis for the home, and advanced diagnostic testing.
Owner Kent Penning founded Cold Craft in 1991 to provide highly reliable and experienced craftsmen who are motivated by challenging projects. Mr. Penning explains that his company’s focus on preventive maintenance allows property owners to reduce their costs and helps apartment landlords, property managers and HOAs properly maintain the heating, air conditioning, ventilation and replacement aspects of multiple unit dwellings.
Cold Craft also designs, builds and services residential wine cellars. For complete commercial or residential information (plus specials), Mr. Penning invites potential customers to visit www.coldcraft.com.
Company Philosophy
“Our professional technicians and support staff provide quality workmanship, reliable products, and courteous, prompt service. The majority of our business comes from word-of-mouth advertising from satisfied customers, so we do everything we can to offer a positive customer experience.”
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
Air Conditioning
Heating
Energy Savings
Sheet Metal Service
Residential and Commercial
Bryant
Carrier
Lennox
Comparative Summary
Few companies in the heating, ventilating and air conditioning (HVAC) field earn the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality. For the past 20 years, Cold Craft, Inc. has been installing high-efficiency HVAC systems for residential and commercial clients throughout the South Bay. Manager Steve Schultz says the company has earned a...
Frequently Asked Questions
Q: How much do you charge for a service call?
A: "That depends on whether it’s a residential or commercial call and where it’s located. We also occasionally provide reduced rates for diagnostic calls, where we send out a technician to see what’s wrong and then give a repai...
Q: How experienced and trained are your technicians?
A: "All our technicians are trained and certified by North American Technician Excellence (NATE), a nonprofit organization that provides independent training and certification for the heating, ventilation, air conditioning and refrigeration (HVA...
Q: How soon can you arrive at a jobsite?
A: "Our availability varies with demand, but we have 10 trucks that work throughout the South Bay, so we’re usually able to quickly accommodate our clients."
Map
Javascript is required to view this map.
Industry Info
|
The life expectancy of your heating and air conditioning equipment is directly related to how well it’s maintained.
“A lot of people cut the life of their equipment short by skipping regular maintenance,” says Steve Schultz, manager of Cold Craft, Inc. in Campbell. “You should arrange for annual inspections of your heating or air conditioning...
|
Findings based on statistically reliable research from 289 surveys
Customer Satisfaction
Company Credentials
Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
96%
n = 289
Diamond Certified Qualification
Based on 289 customer surveys, we declare
Cold Craft, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 117
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Debbie B. Verified Customer Name
"The sunny part of my house can now stay cool. I have never been able to do that in 20 years."
Research conducted by American Ratings Corporation. Ratings Methodology
Diamond Certified® Video Profile
Company Capabilities Table
Cold Craft, Inc.
181 Lost Lake Lane
Campbell, CA 95008
Campbell, CA 95008
(408) 341-9915
(408) 374-7333 fax
(408) 374-7333 fax
DCID4083747209
Mon - Fri: 7:30am - 4pm
Serving all of Santa Clara County including Mountain View, Milpitas, Palo Alto, San Jose, Sunnyvale, Morgan Hill, Saratoga and Los Gatos.
Kent Penning
30
15
Certified Geothermal Dealer, EPA Lead Certified, North American Technician Excellence (NATE) Certified Technicians
631837
Liability Insurance, Worker's Compensation
Better Business Bureau (A+ Rating), Sheet Metal and Air Conditioning Contractors' National Association
Recognized on 'The List' for San Jose Business Journal's top HVAC contractors
1991
Sales, Installation and Service of Standard and High Efficiency Heating and Cooling Systems, Wine Cellars and Fireplace inserts
Bryant, Carrier, Lennox
1,000
Residential and Commercial Property Owners
12-Month Buy Back Guarantee on New Equipment, 90-Day Warranty on Service Work
Photo & Video Gallery
Cold Craft Service Trucks
Cold Craft, Inc.
Biotech Services
Cold Craft, Inc.
Authorized Vinotheque Distributor
Wine Cellar Service and Installation
Cold Craft, Inc.
Cold Craft, Inc.
Cold Craft, Inc.
Cold Craft, Inc.
Cold Craft, Inc.
Solar powered AC System
Cold Craft, Inc.
Cold Craft, Inc.
Well Stocked Warehouse
Survey Responses For
Cold Craft, Inc.
Cold Craft, Inc.: based on 289 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Debbie B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It lives up to its name."
"The sunny part of my house can now stay cool. I have never been able to do that in 20 years."Doris P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did very good work."
"I like them, although there is nothing specific."Frank R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They know what they are doing."
"There is no hesitation or doubt about the craftsmen who come out to do the job. They know what they are doing."Jenifer A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"It is a great product. They were very professional, and they did a great job."
"They were here when they said they would be, and the whole installation went very smoothly."Julia U. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were unbelievable, very positive, professional, and I didn't have any complaints about them whatsoever."
"The efficiency"Charlotte S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Their service is excellent."
"Their service was very good, and they were very clean. They were honest, and they did a very good job."Susan K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were great. They were responsive, on time, and they did a good job."
"They answered all of my questions."Rachel F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They have a good product at a good price with service people who know what they are talking about."
"They have a good product at a good price."Sally M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They stand by their work, they give you choices, and they give you information when other people don't. They are good, honorable people."
"I love the people and the service. They had a hard time installing our furnace, but they took care of every single detail."William C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are honest and fast. They get the job done."
"It was an overall good experience."B.D.I. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their professionalism, they are prompt. If I have a question, they get right back to me."
C.S.I. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Knowledge of the system, even though they didn"
G.E.M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their general professional attitude towards everything, timeliness, and follow-through, they always get everything done when they say they will."
Linda B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt that they worked very hard to attack what was a difficult situation. They took the needed time to get it done. It ran over eight hours. They were happy to stay and finish the job. They did a good job."
Lynn G. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional and knowledgeable people."
M.C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very thorough and they are here when they say they are going to be here."
P.P.S.S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their technicians are really nice. They always explain what they are doing. They are very friendly."
Z.F.M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very timely and thorough. They do a great job."
Andrew B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very knowledgeable. Everything was done properly. They were very good with their follow-up."
Carrie M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good. They solved a complicated air conditioning problem for me. They did it on time and very quietly, just like they said they were going to. They did everything they said they would do. They cleaned up their mess when they were done. They always made follow-up phone calls during the project. I was really impressed. I have recommended them to my friends and family."
Dan C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how quickly they did it. They responded really well, explained things to me, and so forth. I would use them again if I had to. They knew what they were talking about. They got right to the point and told me what it needed."
Elizabeth H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people who come out have all been very courteous and knowledgeable."
Greg G. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The same guy who gave me the bid did the work. He stayed here during the whole process and was very accommodating. He made sure I liked the work he was doing. If I wanted something changed midstream, it wasn't a problem. He was great. It was awesome. Their service was top-notch. I can't think of anything they didn"
Kathy B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good response and good customer service, they answered the phones and got back to me right away."
Lilly P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I knew someone who worked there, Stephanie, through church. She was one of the installers. I felt I would get good care and I did. I felt she was honest with me. I was very pleased. They were here when they said they would be. I felt I got excellent service. "
Linda R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their promptness, they didn't try to make a sale. They gave me all kinds of choices and still tried to figure out which one was best for me financially. They took the time to look at quality. They didn't assume that the highest price was the only good buy. I was very happy with the process. They wanted me to find the best machine for my house, what I was looking for, and what I liked."
Mary B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They just went out of their way to be helpful."
Reggi L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy was really good. He explained everything to me. Everything works fine."
Sallie T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their friendliness, they did everything that they said they were going to do. They explained it very well."
Sharon P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very thorough. Their servicemen know what they are doing. I don't worry about them coming into the house."
A. X. M. S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were one of the rare companies that came down and explained what they had done after they were finished doing the work. I had a clear understanding of what they did and what was happening with our equipment."
C. R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality service, and they have very good prices. The people that I worked with from their company were very qualified and professional. The work was done very quickly."
R. W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been responsive to all of our needs."
S. C. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they were very efficient as far as their work and getting people there on time. They showed up when we needed them and they were adaptable in the field as well."
June W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very thorough. They explained everything very well. They were very knowledgeable."
John K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have done a very good job. I would only call them. I wouldn't call anyone else. I have been their customer since 1996."
Manfred B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, on time, clean and they did a good job."
Patty P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive. They were very timely with their responses whether it was service calls or just questions."
Peg P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Efficiency, they did their work in a timely manner. They were very thorough and they fixed the problem. The lady who came out and did the inspection was very good. All of their helpers were very good. I thought they were excellent."
C. B. D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I call, the technician is always available and he gets the problem solved."
Steven E. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and professional. They explained everything very well."
Dick H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked his professionalism. If I had any questions, he would explain them to me. He did really good work."
Elizabeth N. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The work was well done. It was presented well and it was of good quality. They came highly recommended."
Evelyn C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their quick response, I thought everything went well. It was a good experience."
Glenn K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do on time. It was a simple sheet metal job."
Henry M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honest, informative, straightforward and efficient"
Louis M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their knowledge. I got a new air conditioner from them. I liked the way they put it in and everything. They did a great job. Also, the servicemen they sent out were good."
G. F. F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is there all the time. They explain what they have done. They are nice and they get the work done. They do a good job when they are here."
G. L. L. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kent is knowledgeable, honest, and easy to deal with. He is a delightful man and good businessman."
Z. N. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They finished the job and they did clean work."
Cynthia M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are knowledgeable and quick."
Wanda H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were the ones that installed the furnace. They checked it over and it is still working."
Elan A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They respond right away when I need them."
Marshall A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I'd recommend them. The people, the whole staff was just great. They are friendly and enjoyable to work with."
Leisure P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are the complete package. Their customer Service, professionalism, products and crews of technicians are excellent."
Michelle H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They tell me the truth. They are straightforward and helpful."
James J. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time, very professional and they did exactly what they said they would do. I was very happy."
Clare D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very efficient, prompt, professional and the guys were polite. Everyone did their job. They were in and out in no time."
Mark C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they were punctual, they knew exactly what the problem was, and gave us alternatives. He gave us options. The good news was that the first one worked."
Joseph A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"She made an accurate diagnosis. The service was great and she knew what she was doing."
Jim C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I think they were very competent in a complex situation. They took care of something I couldn't find another contractor to deal with."
Scott B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've always taken superb care of our unit."
Steve M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Kent was really good."
Cheryl E. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The installation was professional and comprehensive."
Mary H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I felt that they were very honest, quick and they gave us options rather than trying to sell us a new heater. They didn't force anything on us, which I appreciated. They took care of it within a day."
Allyn K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were available to come out and do the work that I needed them to do."
Jackie P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very honest, trustworthy, and they did what they said they were going to do."
Gary K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out quickly and did a good job on the unit."
Greg P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very clean and professional. I was comfortable having them in my home."
Dolores C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I filled out a survey for the company, and the owner called me right back to answer all my questions about my heater."
Jill E. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt."
Jim F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took care of things when there was a problem."
Donald L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they were very professional, and they completed the work on time."
Margaret P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they are family owned. Also, when there was a problem with the fan motor, they fixed it."
Kathy R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I was very satisfied with everything. "
V. G. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very helpful."
L. V. A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked that they came and solved the problem and then gave a good detailed description of what needed to be fixed."
G. H. T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were attentive to our service and, when we needed something, they called back and show up within a specified time."
M. B. A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're really fair and honest about suggestions to save money fixing things; there was always options and I liked dealing with Phil."
Lynn P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Convenient and fast"
F. B. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was an emergency and they helped me at a fair price. "
H. S. M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their accuracy"
L. B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient."
U. S. D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive and communicative. "
Francis B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the man that came out to do the work and he spoke English."
Cathy C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They fit me in during an emergency situation that I had."
Jim G. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are helpful and did a good job."
Wayne H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They knew what they were doing."
Karen M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing specific"
Melanie V. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were efficient, polite, ready to answer questions."
Dan F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It works just as they described."
Ed W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Every time I can call Cold Craft, I always get good responses. They come out to fix the problem within hours."
Belinda H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do. They also arrived and finished on time."
Loraine P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The man who came out was very nice; I've had no problems with the furnace since they worked on it.."
V. A. H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came right out and checked my machine."
T. P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided very good customer service."
Carleen S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Friendly service"
Dee S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they knew what they were doing."
K. D. N. A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the quality of the work."
G. G. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're usually here on time, and the guy explains to us what he will be doing and when he will be back for the next routine service."
Elizabeth A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out on time, and they were knowledgeable and helpful."
Steve W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very nice and helpful."
Stephen P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Fast and friendly, helpful, they were just really nice people at a time when we really needed them in here"
Kari H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Seemed to be family oriented and did a clean job"
MaryLu M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Second time used, did great job and worked really hard, when we made a change they fixed it no problem"
Jeff D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Courteous, quick, they cleaned up, kept us informed"
Louis M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty, speed in responding, and their guarantee, and their personalities are great"
Christine K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have recommended them a number of times, everything is explained well, very nice people, sales person very nice and I want to thank you, Diamond Certified, for doing what you do. I will go to the website the next time I'm on line."
Florence P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service, the product (Carrier), the crew that did the installations was excellent. The office staff, someone live always answers the phone. The late Mr. John Holt was wonderful to do business with. The calls were always promptly returned, no call was unimportant"
Vanessa Z. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and honest"
Leonora C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The way they explain everything, how it works and what everything is and the service, they're very friendly. Every time I ask something, they explain it to me"
Marjorie B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything. They came right in and did the job and everything seems to be fine"
Jan M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Fast and efficient. I found them through Diamond Certified"
Darryl H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were tidy, they were quick, extremely helpful, I didn't feel pressured at all and I love my furnace"
F. T. P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Techs knows their stuff. They do it right the first time."
Russ A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their prices, courteous people"
Jeff A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service"
Richard B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"No comments"
Martha C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick, courteous, and good clean up"
Custom A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The technician"
C. V. T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guys that came out were very congenial."
Warren D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said and did it promptly."
Hilda H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very nice, patient, and respectful"
Jane H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did more than they had to do."
Phyllis K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The two men who came were professional. They did a quick job."
Linwood R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We always use them when we need something done right away."
Robert M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The gentleman was knowledgeable and respectable."
Mary M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said. They fixed the bathroom problem that no one else could fix."
O. T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They had good prices, they were really nice, and they explained everything. "
William P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job."
Charlotte P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fantastic, they responded rapidly to my call, they were courteous and precise. "
Phyllis Q. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out here very promptly, took care of my needs very quickly, and I was very pleased."
Susan R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Really nice, they knew what he was doing, and he didn't waste any time."
Teresa R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt, they knew what they were doing, they were very professional, they fixed the problem and it cost me less than $100."
Keith S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Fast service"
Marilyn S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very gracious, everybody was fine."
James S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Here when they said they would be, never left a mess, we asked them to come back and help move something for us and they were happy to do so."
T. R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They have to be good otherwise we wouldn't use them."
N. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They keep in touch and do a good job of explaining."
Alan H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did top-notch work."
"They had very good service, and they were very thorough in following up."Andrew W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were honest, and they did a good job."
"They made sure everything was right."Betty Z. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They did a good job."
"They did a good job."Jayden J. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"The speed and quality of the service"
"I think the speed and quality of the service, and they are knowledgeable."John L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Quick and efficient"
"Quick and efficient"Sam N. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Quick service and a friendly service person"
"Efficiency"Shannon K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They were very friendly and efficient."
"The people were really nice."Sherry P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are reliable. When they make a commitment, they follow through."
"They seem knowledgeable."Hailey K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Professional and very accurate, in terms of how they size the machine for the house"
"They are very responsive to any questions or concerns. They were very friendly and very organized. They gave me a folder with all of the information I would need."G.C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quick response and very detail oriented, I think they have done really well by me."
G.H.C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Customer service, they were prompt, polite, and thorough."
A. L. C. F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The customer service representative who comes out is very knowledgeable and friendly."
C. T. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very responsive and they returned my call quickly. The two technicians who came out seemed very competent and qualified. They explained what they were doing and they also consulted with the manufacturer to be sure that everything was done properly. They were recommended to us by the manufacturer."
G. H. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their customer service, there is always a friendly voice on the other end of the phone. My calls are always answered promptly and their turnaround time is excellent. The representatives who come out and do the service are excellent."
Gary B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very professional. Their customer service approach was friendly, warm and courteous."
Horst B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Quality of material and service, their products have a warranty."
Anita H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of their work"
Dave T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I know the owner's work history from a previous business where I worked. He always did quality work, which was why I used him. He's always been fair and I trust him. "
Steve P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came in a timely manner and knew what they were doing. It was done quickly and easily."
Nancy F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He came when he said he was going to and reported back to me when it was all over. The serviceman was nice."
Patrick C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy was very responsive to my needs."
Ronald M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive. I was very happy with them. They did work for me three years ago. I called them last month for a new problem, they addressed it and everyone went home happy."
Janet C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came out and knew what their job was, what to do. They were very professional, they come out in a uniform."
Linda S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were honest, straight forward, and answered my service problems."
R. P. A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The personal touch from the field mechanics. They have offered their personal cell phone numbers in the past. I've used them for many years. "
S. R. S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They provided very accurate Information for the particular services that we needed. "
Z. D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are quick and they do everything they can to get the job done. They are all nice guys and very efficient."
V. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came in, they did their job, and they explained it to me. They explained what we were doing right and what was going wrong. It was satisfying."
P. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked their cost. I have been very satisfied with Cold Craft."
Elizabeth P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good advice and good information"
Rosalee E. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable, they responded quickly and did a good job."
Mary R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They've been responsive to my calls and followed up when I had a problem. They came out and worked persistently on the problem until it was remedied."
Don D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They installed my air conditioner and gave me tips and information that I didn't know about. The woman was very helpful."
Daisy B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We like the unit they installed for us."
Darwin E. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The product is very good, and the installation was easy."
Rick N. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were straightforward, professional, and they did what they said they would do."
Ian H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was straightforward, and he took care of me."
Maureen K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are very responsive."
John K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We have used them for a long time, and we have a good ongoing relationship with them."
Mr. T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were professional, friendly, and competent."
Valerie M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the owner. He is a good guy and very honest."
Z. M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We personally know the people and they have always done a good job for us. "
C. A. H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Everything works."
G. K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their price was great."
Virginia A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Promptness, fast service"
Melanie K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest and do a good job"
Loraine P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The man who came was nice. I've had no problem with the furnace."
Ann Q. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are professional and personable. They answered all my questions and took the time to explain things in detail. "
Nlisa S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Fair price; on time; good job; they knew how to use the equipment."
Bernie S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The whole process was simple with no problems."
Elizabeth S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their honesty"
Dave T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Honesty, up-front"
Virginia A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what I paid them to do. They were also clean and knowledgeable."
Tucker C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very easy to get a hold of."
Jay Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were personable, and they explained what they were doing."
Janis T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, and the technician was very good at keeping me informed. When we asked them to come back to solve a problem, the office staff was very efficient."
T. C. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got back to me right away with an estimate, and the came out quickly."
S. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they give a good report after the service."
Rudy C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like that they call me to tell me when they will be arriving. They ordered the parts right away, and fixed the problem."
S. H. B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick to respond, and Phil always knows what to look for."
Audrey G. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Prompt and neat"
Donna R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The owner has insight about the business. He is managing the business well. Senior employees are good technically and in dealing with the public. Newer employees are not as good."
Rita A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and courteous."
Joan B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very kind"
Alan C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a very good job."
Tina H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Availability, professionalism"
Barbara D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Don't remember."
Wilson P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good."
Jeanine F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thorough and quick"
R. W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said and did it quickly."
Kathleen H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Promptness "
Franklin K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional, thorough and they answered our questions."
Sodexho M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Promptness of service"
Rensons A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Very professional"
Lynne R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service"
S. B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't have anything special. They just do good work."
V. S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Follow-up is very good and their bids are right on, very competitive. I've used him many times before and I've compared his bids."
V. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The gentleman was courteous and seemed business-like."
V. U. S. A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Nothing that I can think of. They just get the job done quickly."
V. W. R. S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Courteous, professional and dependable"
Charles M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Very professional, and they fulfilled their promises. They arrived on schedule and did a very good job. I am very happy with them."
"I feel they are very trustworthy."Norman J. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are Diamond Certified."
"They were cooperative."Ron P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They seem very professional, and the employees seem to know what they are doing."
"They were on time, and they were out there working until they got the job done."A. C. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They respond right away. They find the problem, they let me know right away what it is and they fix it."
C. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their overall capability, they seem to be able to handle every aspect of the project. Whenever we make a request, they are right there. They're always good with solutions."
C. C. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're service oriented. They're good. I just referred them for another job."
R. C. R. E. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are there when they say they will be."
Rosemary Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Professional, courteous, prompt and they came on site and gave us a great estimate. It was great customer service and a great experience."
S. C. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge"
S. U. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very quick. I can count on them."
T. C. M. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Good response time"
T. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're knowledgeable about refrigeration."
Kathy L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were upfront about possible problems or things that might go wrong with their products. They told me about the model that I was getting. They really made it sound like this was a really good product. That is what I liked."
G. H. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are customer service oriented. I like their timely response. "
M. H. D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time."
Caryl P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their knowledge and efficiency"
L. C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The woman they send out is excellent. She communicates what is wrong so we can avoid the problem in the future. I am rating them an '8' based on her excellent performance. I really like her. "
Micheline L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came pretty promptly. They were very nice and I would use them again. I was happy with what they did."
David O. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have a long term relationship with them and they service the account well."
A. A. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are local and come fairly quickly. They are also familiar with our machines."
Joanne H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty prompt. I didn't have to wait for them, they showed up when they said they would."
Joan C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They approached the problem professionally and gave us options. When we decided which way to proceed, they placed the order and did the installation right away."
Karen C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I thought they knew what they were doing."
Riddle R. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were pretty quick."
Bob Z. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When I had a problem again with something they tried to fix, they came right back out and fixed it for no charge. That was pretty cool."
Lori H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"When you call, they come out within a short period."
Helene S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very pleasant. The owner came out and checked the panel to make sure it was ready for the air conditioning. They were very efficient."
Warren H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very efficient and answered all my questions."
S. A. S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt and courteous."
Jerry L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He came and installed my furnace, and got the job done."
Ludwig M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came on short notice when others couldn't."
Magdalen C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The guy who came out was very thorough."
Diana P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"From what I remember, they did a good job and they were professional. "
Byron F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, and they did good work."
Helen J. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Speed in response"
Marilyn L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Efficient and personable"
A. M. F. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've used them in the past, their response, their care to the service"
Paul D. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Really friendly, really easy to work with"
Janie S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I don't know"
Scott S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They came and did what I asked them to do"
Michael- S. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Service was great, he was in and out"
Scott K. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are responsive."
"They are responsive."Cynthia B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"I will say that they are very efficient, and they are very reliable as far as when there is a problem. I am dissatisfied with the type of furnace I got."
"The fact that there was a problem with it, and I was able to have them come back until they were able to fix it."K.H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I have a good relationship with the owner."
Ann C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The people were friendly and seemed to care."
Mr. P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were quick to come out and they did the original work they were asked to do. "
Judy H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were prompt, they fixed the problem, they came when they said they were going to, and I got an appointment fast."
Betsy M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were responsive."
Dorothy T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the company and how they do business."
Cindy C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were convenient, efficient, and straightforward."
P. Q. M. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They're very easy to contact."
E. N. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did a good job. We didn't have any problems"
C. T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've only dealt with them once, they basically plugged up a hole"
Byron T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They explained things really well and they were willing to come back and correct something when I called them "
S.B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are usually fairly prompt about getting out here."
A. L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Their response time is usally good."
C. I. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The owner"
Chris C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"That they responded quickly"
Lance B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They come in and get the job done. "
Ken L. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were knowledgeable"
Morris Q. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know"
Dan C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Their service technician, Barry, was good."
Jack W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were pretty responsive as far as maintenance and the technicians coming out. The technicians were good."
Maureen H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I was mostly interested in the fact that they carried the Maytag furnace."
John W. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The convenient location"
Ryan P. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:
"They are very expensive, and it is hard to believe they are reliable."
"The only thing that I like is that they showed up quickly."R.T. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"It is kind of hard for me to answer those questions because I am so upset about the final bill."
A. C. H. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They are available when we need them."
Schauf C. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"The equipment they furnished us with was very good."
Vijay B. Verified Cold Craft, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"I don't know of anything."
