Independently Rated Highest in Quality
E i g h t h                              Consecutive Year        
Originally Earned:
July 2002
We declare that Cold Craft, Inc. HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #117
(408) 374-7209

Since 1991, Cold Craft, Inc. has earned a reputation as a highly regarded, reliable heating and air conditioning company serving the Peninsula, South and East Bay Area. Our craftsmen are motivated by challenging projects, especially those others find too difficult.

Cold Craft has made a major investment in technology and training designed to isolate and address costly system inefficiencies. This allows them to correct heating/cooling losses of up to 50%. Cold Craft takes great pride in providing systems and system upgrades designed for both performance and high efficiency. All work and equipment is warrantied.

Company Philosophy

“Our professional technicians and support staff provide quality workmanship, reliable Carrier, Bryant, Lennox products and courteous, prompt service. Our goal is to do such a good job that you tell your friends and neighbors about your positive Cold Craft experience. This is why 95% of all work comes from word of mouth advertising from satisfied customers.

“Cold Craft offers complete heating/cooling services for commercial and residential customers. We also design, build and service wine cellars. Cold Craft has been rated Top Furnace Repair Service Company by the San Jose Mercury News. The head of our training department and President, Kent Penning, teaches at San Jose City College where we recruit the best and the brightest for the Cold Craft service department.”

Serving South Bay, the Peninsula and the East Bay

Air Conditioning
Heating
Energy Savings
Sheet Metal Service

Findings based on statistically reliable research from 239 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 239

Diamond Certified Qualification

Based on 239 customer surveys, we declare
Cold Craft, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 117
Continuously qualified since July 2002.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They were one of the rare companies that came down and explained what they had done after they were finished doing the work. I had a clear understanding of what they did and what was happening with our equipment."

–A. X. M. S.

"The quality service, and they have very good prices. The people that I worked with from their company were very qualified and professional. The work was done very quickly."

–C. R.
Research conducted by American Ratings Corporation. Ratings Methodology

Company Capabilities Table

Cold Craft, Inc.
(408) 374-7209
(408) 374-7333 fax

Mon - Fri: 7:30am - 4pm

Serving South Bay, the Peninsula and the East Bay
631837
Liability Insurance, Worker's Compensation
NATE Certified
Kent Penning, Owner