Diamond Certified Company Report

CM Property Management Inc.

Diamond Certified Company Report

CM Property Management Inc.

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 66 VERIFIED CUSTOMERS i

Kevin P.

VERIFIED CM Property Management Inc. CUSTOMER

1 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark and Sam do an excellent job managing the properties. I have them taking care of several properties. I enjoy the monthly reports that they email me. I like that they have subcontractors come to the properties to maintain them and do the upkeep.

I like that they are full-service and keep in contact with me. They take care of things properly.

Sharon I.

VERIFIED CM Property Management Inc. CUSTOMER

2 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very supportive and knowledgeable. They are very quick to act.

They're a comprehensive company. They do a lot of things. They're experts at what they do.

John M.

VERIFIED CM Property Management Inc. CUSTOMER

3 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good. They have done a good job managing the rental that I have. They've been good about informing the renter when the building will be doing things like fire alarm testing. They have good communication, especially with making the renter aware of things.

I originally interviewed two different property managers, and I chose to use CM Property Management, because they had another rental in the same complex.

Read All 66 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

CM Property Management Inc. specializes in residential property management throughout Santa Clara County. The company manages single-family homes, townhomes, duplexes, condominiums and multi-unit buildings.

CM Property Management’s extensive marketing and established connections with both real estate and relocation professionals enable it to minimize vacancies and secure higher rents. “We help our customers succeed by leveraging our experience and customizing solutions to meet their unique needs,” says Property Manager Sam LaPlaca.

“Through our knowledge of the local market, legal requirements and effective tenant screening, we eliminate the headaches of managing investment properties for owners,” states Property Manager Andrea Vernerova. “With more than 50 years of combined experience, we are able to maximize our clients’ investment potential while minimizing the risks,” says Property Manager Mark Katz. “Our team understands that service makes the difference.” 

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COMPANY REPORT NAVIGATION

Diamond Certified Companies are Rated Highest in Quality and Helpful Expertise.

  • Why this rating is the most accurate.
  • Our editors gather deep company info.
  • Performance is Guaranteed.

DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON CM Property Management Inc.

COMPANY CONTACT
Service AREA

Santa Clara County
Mountain View
Milpitas
Palo Alto
San Jose
Sunnyvale
Morgan Hill
Saratoga
Los Gatos

Get Directions
SERVICES PERFORMED

Residential
Multi-Unit and Commercial
Property Management

BRANDS Supported
  • AppFolio

DIAMOND CERTIFIED RESEARCHED ARTICLES ON CM Property Management Inc.

Company Profile

CM Property Management Inc. specializes in residential property management throughout Santa Clara County. The company manages single-family homes, townhomes, duplexes, condominiums and multi-unit buildings.

CM Property Management’s extensive marketing and established connections with both real estate and relocation professionals enable it to minimize vacancies and secure higher rents. “We help our customers succeed by leveraging our experience and customizing solutions to meet their unique needs,” says Property Manager Sam LaPlaca.

“Through our knowledge of the local market, legal requirements and effective tenant screening, we eliminate the headaches of managing investment properties for owners,” states Property Manager Andrea Vernerova. “With more than 50 years of combined experience, we are able to maximize our clients’ investment potential while minimizing the risks,” says Property Manager Mark Katz. “Our team understands that service makes the difference.” 

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Company Philosophy

"Our goal is to meet and exceed every client's expectation, and we accomplish that by providing personalized, professional services that extend beyond the ordinary care of the industry. We manage every property with integrity, and we treat every client with dignity and respect."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for property management companies that have earned the prestigious Diamond Certified award. For CM Property Management Inc., the key to achieving and maintaining high levels of customer satisfaction is simple: utilize its industry experience and cutting-edge technology to come up with effective solutions that fulfill its clients’ needs. “We have more than 50 years of combined experience when it comes to managing properties, so we know what it takes to make our customers happy,” says Property Manager Sam LaPlaca. “We use the latest technology to stay in constant communication with them and address their individual needs, which they really appreciate.”

CM Property Management has been providing residential and commercial property management services for clients throughout Santa Clara County since 2010. The company works with both property owners and tenants, and the properties it services include everything from single-family homes, townhomes and condos to duplexes, triplexes and multi-unit buildings.

Unlike less experienced property management companies that take a “hands off” approach to interacting with tenants, CM Property Management focuses on maintaining positive, respectful working relationships with the people who rent its properties. “We understand that when you treat tenants with respect, they’re more likely to stay longer, which saves everyone money,” says Broker Associate Andrea Vernerova. “By staying on top of repairs, noise complaints and other issues, we’re able to establish trust and make sure everyone is happy.”

CM Property Management further differentiates itself from its competition by offering individualized services to meet its clients’ needs. “Every property owner has their own reasons for choosing a management company,” says President Mark Katz. “For example, some need help managing multiple properties because they live in another state, while others are renting to family members and want a buffer to preserve those relationships. Each client has their own needs and requirements, so we’ve built our services around those specific requests.”

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Industry Info

Whether you own a single-family rental property, a block of apartment buildings, a vacation rental house or a commercial establishment, you should be aware of the benefits of working with a property management company. Essentially, the role of a property manager is to assume the day-to-day operations of a rental property. Their duties may include collecting and distributing rent payments, coordinating repairs and tenant improvements, managing rental property finances (including tax payments), warning and evicting problem renters, and more.

Here are some reasons that you should consider hiring a property management service:

  • You own several properties or properties with multiple units
  • You live far from your rental units
  • You have limited time to deal with rental properties, tenants and maintenance
  • You rent to family or friends and want a professional buffer to preserve those relationships
  • You don’t want to provide hands-on property management
  • You don’t want to be an employer or hire resident property managers
  • You own affordable housing rentals or those with complicated rental structures

A property management company can also make your property more profitable because it can quickly fill vacant units with high-caliber tenants. “Rental properties in the Bay Area are huge investments, and they should be treated as such by everyone involved,” says Mark Katz, president of CM Property Management Inc. in San Jose. “If you’re a property owner, it’s your right to find a property management service that offers the same level of service that you deserve as a client and property owner. Some property owners can be effective managers, and some get lucky with good tenants, but when problems arise, it’s very beneficial to have a professional who is educated in proper rental methods, current legal requirements and the most cost-effective ways to handle rental properties.”

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Frequently Asked Questions

Q: How long will it take to rent out my property?

A: It depends on a lot of factors, but we have the resources to maximize the exposure of your property and the ability to show it at times that are convenient to prospective tenants. Sometimes we’re surprised at how quickly we find quality tenants for properties, but a lot of that is due to our experience and technology.

Q: Can you give me market information about my property?

A: Yes. We cover almost every area of Santa Clara County, so if you want information about a house, duplex, or larger property in Mountain View, San Jose, Los Gatos, Palo Alto or the surrounding areas, we can give a quick synopsis of what the local market looks like.

Q: Will you give me regular financial reports for my properties?

A: Absolutely. We can supply more than 100 different monthly reports via email or regular mail, and we can customize those reports to show you whatever you want.

Q: Do you provide emergency services for my renters?

A: Yes, we offer 24-hour maintenance services.

Q: Can you accept payments electronically?

A: Yes, we have the capacity to receive electronic payments and disburse funds electronically. Property owners love that because they can be across the world and still have their payments deposited safely into their bank accounts.

Q: What fee structure do you use?

A: We use a flat-fee system because we believe that’s the fairest system for our clients. We never include additional charges, so you’ll know exactly what your fees are from the start.

Q: How will you use technology to improve my experience and rent my property faster?

A: We use an internet-based software program called AppFolio—it gives us the ability to work from anywhere, gives our tenants the ability to make maintenance requests, and gives property owners the ability to ask questions and look at their financial statements. AppFolio also helps us rent properties faster because we can post on more than 40 websites, which means we don’t have to rely solely on sites like Craigslist.

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SELECTED PHOTOS FROM CM Property Management Inc.

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Sam LaPlaca

Expert CONTRIBUTOR PROFILE

Sam LaPlaca: Virtuous Properties

By James Florence, Diamond Certified Resource Reporter

SAN JOSE — While Sam LaPlaca began his career in the tech industry, it would gradually prove to be a catalyst for another career altogether. “I was working as a computer programmer for Stuart Title, doing title insurance and working on their escrow software, and that actually piqued my interest in real estate,” he explains. “From there, I obtained my real estate license and started buying and selling investment properties, which led me further into the property management business.”

Today, as co-owner of CM Property Management Inc., Sam says he appreciates the opportunity to work with property owners and tenants alike. “We’re hired by property owners to handle the ongoing management of their rental properties, so it’s very gratifying to be entrusted with overseeing someone’s valuable asset. I also enjoy maintaining good relationships with our tenants and making sure their needs are being met.”

Originally from Southern California, Sam currently resides in San Jose, which he regards as an ideal location for his active family, which includes his wife, Nivea, and their three children. “One of the nice things about being in the San Jose area is the wealth of outdoor activities that are available,” he says. “We do everything from archery and disc golf to hiking at Rancho San Antonio County Park and hanging out at Panther Beach in Santa Cruz.”

In regard to his life and career, Sam espouses the importance of operating with integrity. “I think it’s crucial to do the best job you can, which means not only striving for continuous improvement, but also being honest and doing right by others.”

When asked the first thing he’d do if he could retire tomorrow, Sam says he’d pursue a more “hands-on” aspect of the real estate industry. “I would probably start buying properties and fixing them up to make them the highest-performing assets they could be. It may sound like a lot of work, but for me, it would be more of a hobby because I enjoy working with my hands and building things.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The San Diego Chargers and the Golden State Warriors.

Q: Ever read a book more than once?
A: “The Richest Man in Babylon” by George S. Clason. It’s a financial book based on ancient times in Babylon that uses a fictional storyline to demonstrate financial principles.

Q: What’s your favorite local restaurant?
A: Steamer’s Grillhouse in Los Gatos.

Q: Music or talk radio?
A: Talk radio.

Q: What’s one website you visit on a daily basis?
A: Thesamba.com. It’s a site for Volkswagen enthusiasts. I used to renovate old Volkswagens, and it’s something I’d like to get back into in the future.

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Expert articles
  • Taking a Preventative Approach to Tenancy

    SAN JOSE — When it comes to managing a rental property, preventative maintenance is essential. In addition to maintaining the physical aspects of the property itself, however, an equally crucial part of preventative maintenance is handling non-physical aspects such as pre-qualifying tenants and composing rental agreements.

    Pre-qualifying your tenants
    If you’re planning to rent out a home or apartment, one of the most important steps you’ll need to take is to pre-qualify your tenants. This includes looking into a tenant’s rental history and verifying financial aspects like income and credit history. By meticulously vetting potential tenants, you’ll be able to better protect yourself and your property from unanticipated problems.

    Composing your rental agreement
    Make sure your agreement covers all aspects of the tenancy, from the monthly payment rate to tenant responsibilities such as reporting maintenance issues in a timely manner. Additionally, any particular expectations or areas of concern (like stipulations about cleanliness, pets or noise level) need to be included in the agreement. Of course, prior to occupancy, you’ll also want to go over the details of the rental agreement with your tenants and make sure your expectations are clearly laid out for them.

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Expert video tip

Video: Considerations for an Investment Property

Complete Video Transcription:

SAN JOSE — Host, Sarah Rutan: When it comes to managing a rental property, there are a few important things that you’ll need know. Today we are in San Jose with Diamond Certified Expert Contributor Sam LaPlaca, of CM Property Management, to learn more.

Diamond Certified Expert Contributor, Sam LaPlaca: Preventative maintenance is very important on any investment property. There’s the physical preventative maintenance, things like keeping your rain gutters clean so they don’t back up and cause damage to the roof. Keeping trees trimmed, off the building or off the roof so that doesn’t advance the deterioration of any of the roof or the property.

I’m going to talk today about the non-physical aspects, such as pre-qualifying a tenant and the lease agreement. So, one thing if you’re going to offer your house to rent to somebody and they’re going to take, you know, possessory right and move in, you want to make sure that they’re qualified. So, look at the fact that they have at least three times the amount of rent as income, good credit history, and good rental history background. And verify all those with documentation.

And also have a very comprehensive rental agreement that’s going to cover all aspects of their tenancy, not only who’s living there and how much rent they’re going to pay, but also the things they need to do to be a good tenant, such as report any maintenance issues right away. If there’s any other concerns about cleanliness or things that could cause problems on the property, you got to make sure that those are all taken care of.

So, you need to go over the lease in great detail with the tenant when they move in so all those expectations are laid out in a very clear fashion.

Host, Sarah Rutan: To learn more from local top-rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org

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CM Property Management Inc. WEBSITE AND EXTERNAL FEED
COMPANY WEBSITE
http://www.cmpmi.com
Diamond Certified RATINGS ON CM Property Management Inc.
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
Phone SURVEY RESPONSES FROM 66 VERIFIED CUSTOMERS i
CM Property Management Inc. : Average 9.2 out of 10 based on 66 unique customer surveys of customer satisfaction.

Kevin P.

VERIFIED CM Property Management Inc. CUSTOMER

1 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark and Sam do an excellent job managing the properties. I have them taking care of several properties. I enjoy the monthly reports that they email me. I like that they have subcontractors come to the properties to maintain them and do the upkeep.

I like that they are full-service and keep in contact with me. They take care of things properly.

Sharon I.

VERIFIED CM Property Management Inc. CUSTOMER

2 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very supportive and knowledgeable. They are very quick to act.

They're a comprehensive company. They do a lot of things. They're experts at what they do.

John M.

VERIFIED CM Property Management Inc. CUSTOMER

3 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very good. They have done a good job managing the rental that I have. They've been good about informing the renter when the building will be doing things like fire alarm testing. They have good communication, especially with making the renter aware of things.

I originally interviewed two different property managers, and I chose to use CM Property Management, because they had another rental in the same complex.

Alex L.

VERIFIED CM Property Management Inc. CUSTOMER

4 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are professional and good at what they do.

They really help the customers a lot.

Marion H.

VERIFIED CM Property Management Inc. CUSTOMER

5 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Tenacious, dedicated, and great carry through

Andrea is tenacious, dedicated, and she has great carry through.

Aileen N.

VERIFIED CM Property Management Inc. CUSTOMER

6 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Easy to work with and very friendly

They are very professional, approachable and easygoing. I am very happy with them.

Alan Y.

VERIFIED CM Property Management Inc. CUSTOMER

7 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Great attention to all the details

They care and they take care of their clients.

Carole H.

VERIFIED CM Property Management Inc. CUSTOMER

8 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are extremely thorough, they follow up, and I have been pleased with their services.

I liked that I don't have to deal with all of the stress producing thing caused by having tenants in your house, as they deal with the matters that come up. They also listen to you and they have ideas and they share them. I have been very pleased.

Dorothy L.

VERIFIED CM Property Management Inc. CUSTOMER

9 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They offer quality service and they have good turnaround.

The manager was friendly. She listened, responded quickly, and got things done. They were on top of the market and they did a good search. I was quite impressed by them.

Edgar M.

VERIFIED CM Property Management Inc. CUSTOMER

10 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I give them the keys to my house and I don't have to worry about anything. They do it all, over and above.

They are the number one property management company I have dealt with and they are life savers. They have been amazing. I don't have to worry about anything. They take care of everything.

Ilia O.

VERIFIED CM Property Management Inc. CUSTOMER

11 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsible, they pay attention to details, and they are reliable.

They are very responsible, they pay attention to details, and they are reliable.

Linda F.

VERIFIED CM Property Management Inc. CUSTOMER

12 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They try very hard to meet your needs.

They are quick to respond to my communications.

Paul L.

VERIFIED CM Property Management Inc. CUSTOMER

13 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They have been very responsive and very hands-on.

I deal with Andrea. I can call her and leave a message and she will take care of everything.

Roy M.

VERIFIED CM Property Management Inc. CUSTOMER

14 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I appreciate the attention to detail and the personal attention.

The fact that they do what they say they are going to do

Veronica C.

VERIFIED CM Property Management Inc. CUSTOMER

15 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very responsive and efficient. They have excellent customer service.

Responsiveness

J. Y.

VERIFIED CM Property Management Inc. CUSTOMER

16 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very friendly people. They are very detailed in their work and spend lots of effort to address any problems.

They do what they promise they will do.

K. P.

VERIFIED CM Property Management Inc. CUSTOMER

17 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

Mark Katz takes care of my property for me. I've been happy with him. He takes the initiative and makes sure that things get taken care of. He's really on top of communicating about taxes, rental rates, and all that. I'm happy.

Quality of service from Mark

L. I.

VERIFIED CM Property Management Inc. CUSTOMER

18 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're the best. They are caring, compassionate, and professional. I don't have enough words to say about them. Mr. Katz was very kind to me when I lost my mother, and he told me I didn't owe him anything. I love them immensely. They really touch my heart. I don't have any problems with them. I'm blessed to have them in my life. I'm happy to have them because I couldn't find anybody better. You can depend on them, and they are reliable and honest. If they say they will be there, they will be there. I don't ever need to worry with them. They are easy to communicate with. If you call them, they answer. They have good communication.

I like how professional and knowledgeable they are. I'm very pleased.

M. K.

VERIFIED CM Property Management Inc. CUSTOMER

19 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

They are very conscientious and reliable.

They get the rent for me. They're pretty good.

M. O.

VERIFIED CM Property Management Inc. CUSTOMER

20 of 66

Quality 10
10 10
Loyalty Yes
CRITIQUE

I would recommend them. The person who helped me did a very good job.

The service, when I had a question, he was always there to help me.

Read All 66 Survey Responses at Ratings View