DIAMOND CERTIFIED COMPANY REPORT
Cline Construction, Inc.
Cline Construction, Inc. is a family-run firm that provides kitchen and bathroom remodeling, home additions, steel framing, and tenant improvements for residential and commercial clients in Santa Cruz, Monterey, San Benito and Santa Clara Counties. Owner Bill Cline is a certified installer of WedgCor (steel building systems), an ICC-Certified Building Inspector, a BPI-Certified “Building Analyst Professional,” and a certified Lead RRP Contractor, which allows the company to work on older homes that contain lead paint.
Mr. Cline began his construction career in 1981 and founded Cline Construction a decade later. He says his company operates from a set of standards that emphasize quality, communication and customer satisfaction. Mr. Cline is also a certified building inspector with firsthand knowledge of building codes, and he says this specialized background gives him the knowledge and experience to do jobs right the first time.
Cline Construction also has expertise in tiling, counter installation (including granite, Corian, synthetic stone and laminate), and standard or custom cabinetry finish work. Additionally, it can handle minor jobs like rerouting gas lines. The company’s full range of services is a reflection of Mr. Cline’s constant emphasis on quality. “I’m onsite for every job,” he says. “At the end of the day, it’s my name and reputation on the line, so I make sure everything is done right.”
Company Philosophy
“We provide the latest construction techniques for clients who want the best possible work done on their homes. We believe in building tomorrow’s house today, and that includes offering exceptional customer service. By communicating with customers, we can find out if they’re happy. If they’re not, we do what’s necessary to fix the situation.”
Serving all of Santa Cruz County including Santa Cruz, Watsonville, Scotts Valley, Capitola, Aptos, Boulder Creek, Corralitos, Freedom and Opal Hills.
Tenant Improvements
Commercial Remodeling & Additions
Kitchens & Bathrooms
Commercial & Residential Steel Framing
Milgard
WedgCor
Comparative Summary
Cline Construction, Inc. provides complete building services for residential and commercial clients in Santa Cruz, Monterey, San Benito, and Santa Clara Counties. It performs jobs that range from designing and building complete home additions to minor work like re-routing gas lines. According to owner and CEO Bill Cline, the company keeps a large group of clients by offering quality products and...
Frequently Asked Questions
Q: Do you work on more than one job at a time?
A: "Sometimes, but it depends on the jobs. We can handle up to three minor jobs, but sometimes we can only focus on one major job at a time. The restriction is based on quality control—we’re a small firm, and we’re not going to...
Q: How do you handle changes once a project is underway?
A: "If it’s a minor change, we just do it. But if the change increases the cost or length of the project, we’ll talk to the client about what they want and issue a formal estimate and change order. There are no surprise invoices....
Q: What’s the benefit of using steel framing versus wood framing?
A: "We believe steel framing is superior in almost all circumstances. Mold and fungi don’t grow on steel, and it’s not subject to dry rot or termites. Steel doesn’t shrink. If installed properly, steel framing is just as therma...
Industry Info
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When hiring a contractor, make sure the contract you sign is highly specific.
An often-neglected area of concern when hiring a building contractor is the contract itself. You should always confirm that it clearly details the required boilerplate conditions (warranties, disagreement and resolution clauses, payment schedules),...
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Findings based on statistically reliable research from 42 surveys
Customer Satisfaction
Company Credentials
Liability Insurance
License Verification
Business Practices
Current Complaint File
Legal & Finance
Customer Loyalty
95%
n = 42
Diamond Certified Qualification
Based on 42 customer surveys, we declare
Cline Construction, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
The Diamond Certified Award
No. 1250
Continuously qualified since January 2008.
David Pak
Director of Ratings Research
American Ratings Corporation
Director of Ratings Research
American Ratings Corporation
Verbatim Survey Responses From Only Verified Customers
Brian P. Verified Customer Name
"They did what they said they were going to do, and they did it when they said they were going to do it. Everything was a great experience."
Research conducted by American Ratings Corporation. Ratings Methodology
Photo & Video Gallery
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Survey Responses For
Cline Construction, Inc.
Cline Construction, Inc.: based on 42 unique customer surveys of these open ended questions.
Q1Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Customer Satisfaction Rating
Q2Survey Question: If you need this product or service in the future, would you use this company again?
Customer's Intent to Return
Q3 & Q4Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?
Verbatim Customer Survey Response Based on Last Purchase Experience
Brian P. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"They are not the cheapest, but they do the job well. They also show up 10 minutes early. They did what they said they would do."
"They did what they said they were going to do, and they did it when they said they were going to do it. Everything was a great experience."Mike D. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"Bill Cline is very honest, reliable, and punctual."
"They are easy to work with."Vandalia M. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"He did a great job in my bathroom. He re-tiled it and everything. He was very dependable and trustworthy. His estimates were also reasonable."
"He was dependable and trustworthy. I was very satisfied with him."Bev R. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are honest and always on time. I can depend on them. They do a good job. They have been upfront and they do what they say they are going to do."
Lynda W. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I am very satisfied. I like the quality of his work."
Laura R. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was flexible, affordable, and reasonable, especially in dealings that I am not very good with, like the county and delivery services."
Synovve P. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He did a good job and he was very friendly. I cannot complain in anyway."
Vandalia M. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is efficient and clean. His estimates are very fair, fair prices."
Roman C. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the work in a timely manner. They also left the worksite very clean and called back immediately if we advised of problems or concerns. "
Tony H. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did what they said they would do for the price they promised. They were professional and very good."
Gregg H. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He always does a really good job."
Larry O. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The quality of the work and the good crew, they seemed to enjoy the work that they were doing."
Lorraine M. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Thoroughness, conscientiousness and timeliness"
Terrace P. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were fine."
Joannie P. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They took the time to listen to us."
Laura R. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"The high amount of integrity, and they did extremely high quality work. They were the best builders I've ever met."
Albert R. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They cleaned up after themselves and finished the job on time. The job was done in a workman-like manner."
Mike S. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Bill is really honest and handles things quite well. He has been helping me to obtain a permit and his patience is greatly appreciated."
John S. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job well."
Lisa T. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"Personal service and attention to detail"
Sharlene E. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were thorough and good at keeping in contact with me."
Erik R. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"We liked the fact that he was extremely honest. He was very good at communicating what he was going to do, and he would tell us about problems right away. The work was amazingly high quality, and he was a very hard worker."
Gordon T. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were very personable, and they did good work. They were great communicators. They answered questions, explained things, and kept us informed."
Tony H. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I've been using him for a long time. He is very considerate of my tenants, timely, and he sticks to his estimates. He also informs me if the work is out of my price range or out of the scope of what he can do."
Lawrence S. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:
"William Cline is trustworthy and a perfectionist. He will do the job the way you want it at the price he quotes."
"Bill was just great to work with."Albert B. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"It was great. He did a good job."
Brian P. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were always very punctual and on time. They did things when they said they were going to be done. They would tell me why they couldn't finish the job and they would also tell me when it was going happen. They were great at doing what they said they were going to do."
William H. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I always like working with people who do what they say they are going to do. He went over and above. He did things in a timely manner. He was thorough and he kept me apprised of what was going on."
C. F. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He does quality work. He is easy to get a hold of and follows through. His contracts are also thorough. We like him."
Lynn C. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They got their work done on time and it was satisfactory."
Johnny M. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They really care about getting the job done correctly. They were willing to come back to fix things that were not done right the first time."
Tom F. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were on time and responsible. They called to give me plenty of warning before they came out."
Brian Y. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I liked how well Cline planned through the project in the beginning and how we were able to discuss the plans."
Albert B. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was a nice guy. He did a wonderful job. He took care of any issues that came up."
Debbie V. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He was a good communicator, and he followed through. I was not on the property because it was for my second home, so communication was a big factor for me. Bill was very thorough. He kept me in the loop and informed me of my choices and what was going on."
Louise D. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"He is honest, and I think he does his best with things. He comes on time, and he calls if something comes up. I think he does very well."
Charles B. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They were good."
Bob D. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They did the job in a timely fashion."
Bob M. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"I like the personal attention that Bill Cline gives."
Rhonda T. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"They were honest. They worked with my tight budget, which I appreciated."
Daniel P. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:Yes
Q3 & Q4:"They are good people."
Charles B. Verified Cline Construction, Inc. Customer Name
Q1:
Q2:No
Q3 & Q4:"Not a whole lot"
