Independently Rated Highest in Quality
Originally Earned:
December 2009
We declare that Classic Drains & Plumbing HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
Certificate #1595
(831) 708-8978
253 San Juan Grade Road
Salinas, CA 93906

Classic Drains & Plumbing Inc. is a familyowned and operated plumbing service located in Salinas. Since opening in 1997, the company has been offering a variety of services to customers in Monterey and Santa Cruz Counties, including water heater installation, toilet repairs, sewer and drain repair, and water and gas leak detection. It also specializes in complete plumbing for new construction and remodels.

Run by the husband-wife team of James and Suzy Anderson, Classic Drains & Plumbing prides itself on reliable, same-day service. Mr. Anderson, who has 25 years’ experience in the plumbing industry, started the company with a single truck and has watched it grow into a full-service contractor that offers 24/7 assistance.

Mr. Anderson says Classic Drains & Plumbing is renowned for its problem-solving abilities. “We can often resolve issues that leave other companies confused,” he says. The company charges by the hour, not by the job, enabling its crew to keep costs as low as possible.

Classic Drains & Plumbing is a proud member of Build It Green, a Berkeley-based nonprofit that encourages healthy, environmentally friendly plumbing systems. The company also works with California Water and Home Emergency Solutions to provide rapid assistance for home emergencies.

Company Philosophy

“Our customers are the reason we are in business; therefore, we take great pride in providing excellent service. We never forget that we’re working in your home and we strive to be courteous, respectful and careful.”

Serving Monterey County and Santa Cruz County

Water Heaters
Leak Detection
Sewer, Water & Gas Line Repiping

Delta
Delta
Grohe
Grohe
Kohler
Kohler
Moen
Moen

Comparative Summary

Many home- and business-owners are instinctively wary of plumbers who charge by the hour. They worry about inflated bills, particularly for travel time—a notorious problem in this industry. James Anderson, owner of Classic Drains & Plumbing, Inc., worked out a simple solution: Installing a GPS on the company’s truck. If a customer questions charges, James can produce a precise GPS...

Frequently Asked Questions

Q: How long can I expect my water heater to last? What's the warranty?
A: "typical warranty is 6 to 12 years, which is also the average life of a tank. Heavy use may shorten the tank's life. You can also purchase insurance."
Q: What can I do about odor coming from my garbage disposal?
A: "Foul odors result from food debris built up in the disposer. Try placing ice cubes and lemon or orange peels in the disposer and run for 30 seconds. Next, squirt in some liquid dish detergent while the disposal is still running. Finally, run...
Q: We need to replace a toilet. We’ve heard complaints that the new toilets do not flush properly and require multiple flushes.
A: "According to federal regulations, new toilets can’t use more than 1.6 gallons per flush. The first toilets built under the regulations didn’t flush well, but the industry has largely corrected the problem. Some newer toilets also...

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Industry Info

Resist the temptation to supply your own parts
It seems like an obvious way to save money on a plumbing job: Buy the part you need—say, a water heater—on your own and pay a plumber contractor only for installation.In fact, warns James Anderson of Classic Plumbing and Drains, you...
Findings based on statistically reliable research from 100 surveys

Customer Satisfaction

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?
Chart.

Company Credentials

Workers Compensation
Liability Insurance
License Verification
Business Practices
Current Complaint File

Customer Loyalty

Survey Question: If you needed this product or service in the future, would you use this company again?
Chart.
96%
n = 100

Diamond Certified Qualification

Based on 100 customer surveys, we declare
Classic Drains & Plumbing
has passed all rating steps and has earned
The Diamond Certified Award
No. 1595
Continuously qualified since December 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses From Only Verified Customers

"They got the job done."

–T.R.P.C.

"They took care of what they said they would. It didn't require any follow-up visits from them. They got the job done without me being here to oversee it."

–Albert M.
Research conducted by American Ratings Corporation. Ratings Methodology

Diamond Certified® Video Profile

See video

Company Capabilities Table

Classic Drains & Plumbing
253 San Juan Grade Road
Salinas, CA 93906
(831) 708-8978
(831) 442-9921 fax
DCID8314429763

Open 24 Hours, 7 Days a Week

Serving Monterey County and Santa Cruz County

James Anderson
25 years
5
758445
Liability Insurance, Worker's Compensation
Western Plumbers Association
September 14, 1997
Water Heaters (Conventional & On Demand), Leak Detection, Sewer, Water & Gas Line Repiping. We are problem solvers, any plumbing problem.
Delta, Grohe, Kohler, Moen
One year on parts and labor. Unless otherwise specified.

Photo & Video Gallery