Diamond Certified Company Report

CertaPro Painters of Berkeley

Diamond Certified Company Report

CertaPro Painters of Berkeley

Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i
Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i

David B.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pretty happy with the whole process. They were very responsive. The quality of work was good. They had reasonable pricing. They did a good job.

I liked the quality of their work. They did a good job, which is the most important thing at the end of the day.

Jason S.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're extremely professional, on time, and met all of their commitments. They have very high quality.

I liked the quality of their work.

Lucas L.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give him a call, and see if it's a good fit.

They had good customer service, helpful. He went out of his way to answer my questions, and he worked with me on the schedule, all of the stuff that they should do. It was good quality and fair pricing.

Read All 200 Survey Responses at Ratings View
Diamond certified VIDEO PROFILE
Diamond certified company PROFILE

Soumil Amin, Owner

CertaPro Painters of Berkeley is a full-service painting contractor that serves residential and commercial clients throughout Alameda County. In addition to handling every aspect of interior and exterior painting, the company provides cabinet refinishing, staining, power washing, acoustic ceiling removal, epoxy coatings and more.

Owner Soumil Amin is a lifelong Bay Area resident who studied Economics and Business at UC Davis before establishing CertaPro Painters of Berkeley. “Running a painting business is less about the actual commodity and more about finding the right people, making sure they’re empowered and building a positive culture where they enjoy coming to work,” he says. “Our employees care about this company, and their dedication shows in their excellent paint jobs.”

CertaPro Painters of Berkeley emphasizes the importance of customer education and communication throughout every step of the painting process, from estimating to project completion. “We cover all the bases,” says Mr. Amin. “Our clients may only have to paint their homes once every 10 to 15 years, so we make sure they have clear understandings of what they’re getting.”

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COMPANY REPORT NAVIGATION

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DIAMOND CERTIFIED RESEARCHED CAPABILITIES ON CertaPro Painters of Berkeley

COMPANY CONTACT
Service AREA

Alameda County
Berkeley
Richmond
El Cerrito
Lafayette
Kensington
Orinda
Walnut Creek
Moraga
Alamo
Piedmont
Albany

SERVICES PERFORMED

Residential & Commercial Painting
Interior & Exterior
Epoxy Coatings
Cabinet Refinishing
Stain/Sealants
Power Washing
Drywall Repair
Acoustic Ceiling Removal
Lead-Safe Painting
Historical Home Painting
Professional Color Assistance

DIAMOND CERTIFIED RESEARCHED ARTICLES ON CertaPro Painters of Berkeley

Company Profile

CertaPro Painters of Berkeley is a full-service painting contractor that serves residential and commercial clients throughout Alameda County. In addition to handling every aspect of interior and exterior painting, the company provides cabinet refinishing, staining, power washing, acoustic ceiling removal, epoxy coatings and more.

Owner Soumil Amin is a lifelong Bay Area resident who studied Economics and Business at UC Davis before establishing CertaPro Painters of Berkeley. “Running a painting business is less about the actual commodity and more about finding the right people, making sure they’re empowered and building a positive culture where they enjoy coming to work,” he says. “Our employees care about this company, and their dedication shows in their excellent paint jobs.”

CertaPro Painters of Berkeley emphasizes the importance of customer education and communication throughout every step of the painting process, from estimating to project completion. “We cover all the bases,” says Mr. Amin. “Our clients may only have to paint their homes once every 10 to 15 years, so we make sure they have clear understandings of what they’re getting.”

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Company Philosophy

"We do business based on a set of core values: We deliver what we promise, respect the individual, have pride in what we do and practice continuous improvement. Our ultimate goal is to treat our customers the way we would like to be treated. Every time we enter a new situation, we ask ourselves, ‘What would we need to make ourselves comfortable? What kind of outcome would we like?' Our outlook puts things into perspective for both our employees and customers."

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Comparative Summary

Maintaining customer satisfaction is a crucial aspect of any business, but it’s even more important for painting companies that have earned the prestigious Diamond Certified award. For CertaPro Painters of Berkeley, the key to achieving and maintaining customer satisfaction is simple: remain committed to providing excellent customer service throughout every phase of every project. “Customer service was my primary goal from the moment I started this business,” explains owner Soumil Amin. “I wanted to open a painting company that delivered a service I could put my name behind. Ultimately, I want our customers to be completely happy with our work.”

CertaPro Painters of Berkeley has been providing complete painting services for residential and commercial clients throughout Alameda County since 2003. In addition to handling every aspect of interior and exterior painting, the company provides cabinet refinishing, staining, power washing, acoustic ceiling removal, epoxy coatings and more.

Unlike painting companies that provide the same treatment for every customer regardless of their preferences, CertaPro Painters of Berkeley takes a personalized approach to each painting project–a comprehensive process that’s earned the company a loyal, dedicated clientele base. “Every person has a different idea of the perfect paint job, so we make sure to take our time and understand exactly what each client wants,” says Mr. Amin. “We listen to what they’re saying and deliver on our promises.”

To further differentiate itself from its competition, CertaPro Painters of Berkeley offers accelerated services that are designed to get at the heart of every project. Once a customer contacts the company, a representative immediately responds and schedules an in-home estimate. During the first meeting, an estimator talks in-depth with the client and notes the type of job, special requirements and expectations, and other project details. “We cater our proposals to our clients’ exact desires and return them within 24 hours,” adds Mr. Amin. “We also include a packet with references, our accreditations and basic company information.”

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Industry Info

The smell of fresh paint may signal a new start or a soothing space, but it also warns of potentially dangerous gasses that can be toxic if ingested or breathed. Volatile organic compound (VOC) concentrations inside new or remodeled homes can be dangerously high, because they’re frequently found in flooring, building materials, furniture, paint, waxes and cleaning supplies.

A renewed interest in the long-term effects of these potentially dangerous compounds means more consumers and painting contractors are moving toward low- and zero-VOC paints and finishes. “Paints that have lower VOCs don’t have as many toxic fumes,” explains Soumil Amin, owner of CertaPro Painters of Berkeley. “That means a homeowner can have their house painted and not worry about airing it out.”

Here’s what you should know about VOCs in your home:
• If you can smell paint when you walk into a room (no matter when it was applied), it’s still releasing potentially harmful VOCs. To help clear the air, leave windows open whenever you can.
• The U.S. Environmental Protection Agency (EPA) regulates VOCs in air, water and land. However, it doesn’t regulate air quality in non-industrial buildings, including private homes.
• VOCs have been linked to “sick building syndrome,” a combination of symptoms that include headaches; eye, nose, throat and skin irritation; and a decrease in smell and taste. Sick building syndrome is generally attributed to working and living in buildings with poor ventilation and biological and chemical contaminants, including mold, bacteria, pollen and viruses.
• Children are the most affected by high levels of VOCs and may experience respiratory distress; allergies; immune system problems; eye, nose and throat irritation; dizziness; nausea; and kidney, liver and central nervous system damage.

To help minimize the occurrence of health problems caused by indoor VOCs, consider the following tips:
• Choose low- and zero-VOC paints when painting living spaces, especially bedrooms or rooms for infants and small children.
• If you can smell new furniture, carpeting, wall coverings, window coverings or other decorative items, they’re off-gassing and may be contributing potentially harmful chemicals to your indoor environment. Air out any rooms with new carpeting or new paint until you can no longer smell them.
• Purchase a home screening kit to measure the total VOC exposure in your house. Indoor air quality companies can also provide this service. However, testing will only determine your rate of exposure; it won’t fix the problem.
• Most items that off-gas do so during the first few weeks and months. You can limit the VOCs you bring into your house by purchasing floor models that have off-gassed in the store, solid wood items with lower-emitting finishes, and new products that contain no VOCs or low VOCs.
• Appliances, paints and furnishes often give off more gasses when a home is warmer and has higher humidity. Keep temperature and humidity under control year-round.

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Frequently Asked Questions

Q: Are your services expensive?

A: We’re usually in the middle when it comes to price, but it depends on the type of work you’re looking for. We’ll gear our services toward your budget and lifestyle.

Q: Are your painters subcontractors or company employees?

A: All our painters are full-time employees—they work for us and nobody else. They’re all highly trained, experienced workers who know how to manage schedules and meet the needs of our customers.

Q: When can you start my painting project?

A: It depends on how busy we are when you call. We’re usually about two to four weeks out, depending on the time of year.

Q: What types of paints do you use?

A: We mostly use paints made by Kelly-Moore, Benjamin Moore and Sherwin-Williams, but we’re not married to any one brand. The type of paint we use depends on the details of the project. We’ll help you decide which paint will best fit your particular situation.

Q: Are you Green certified?

A: We’re currently going through the Green certification process, and we’re also starting to implement recycling programs. We try to be as environmentally-friendly as possible, from reducing our daily output to operating in a LEED-certified building. We also offer a complete line of Green products.

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SELECTED PHOTOS FROM CertaPro Painters of Berkeley

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DIAMOND CERTIFIED EXPERT CONTRIBUTOR ADVICE & TIPS FROM Soumil Amin

Expert CONTRIBUTOR PROFILE
  • Soumil Amin is a 15-year veteran of the painting industry and owner of CertaPro Painters of Berkeley, a Diamond Certified company since 2010. He can be reached at (510) 761-6903 or by email.

Soumil Amin: In Living Color

By James Florence, Diamond Certified Resource Reporter

OAKLAND — When Soumil Amin started doing maintenance work to earn money while attending school, he never thought it would lead to a lifelong career. “During college, I was a maintenance technician at a hotel, which involved a lot of exterior and interior painting,” he remembers. “After graduating, I wanted to start a life for myself, so I began looking at different businesses and trades to get involved in. Since I had some experience, I decided to try my hand at being a professional painter.” In 2003, after getting a few years of additional experience under his belt, Soumil made a big leap forward by opening a franchise of the nationwide company CertaPro Painters.

Today, as owner of CertaPro Painters of Berkeley, Soumil expresses a twofold appreciation for his career. “I love taking a home in need of a paint job and watching the transformation from old to new,” he says. “I also enjoy meeting and interacting with customers, as well as providing them with products they’re completely happy with.”

Originally from Atlanta, Soumil moved to California as a teenager and today resides in Concord with his wife, Kruti, and their two daughters. When asked his favorite part about living and working in the Bay Area, he cites its diverse character. “I think having such a complex mixture of people and cultures adds richness to life,” he says. “Plus, it means we have a lot of great food!”

Outside of work, Soumil devotes most of his time to his other career: being a full-time family man. “Most of my hobbies revolve around sports and outdoor activities, but these days I’m mainly doing the dad thing,” he says. “However, my wife and I make an effort to stay active by taking the girls with us on hikes or walks along the Embarcadero in San Francisco. As they get older, we’ll branch out into biking and other activities.”

In his life and career, Soumil espouses the importance of delivering on your promises. “I take pride in what I do, so I want to make sure everything is laid out perfectly and the results are exactly as I said they’d be,” he explains. “An important aspect of that is communication. Not only do I need to communicate with my customers to understand their needs, I need to communicate those needs to my crew so the job is done correctly.”

When asked what his future retirement might look like, Soumil says he’ll find ways to stay active, both at home and abroad. “I like experiencing different places and cultures, so I’ll definitely do some traveling. However, I’d also like to become more active in my local community.”

Ask Me Anything!

Q: If you could travel anywhere in the world, where would you go?
A: Australia.

Q: What’s your favorite local restaurant?
A: Burma Superstar in Oakland.

Q: What’s your favorite thing to do on a rainy day?
A: Relax and eat a hot bowl of pho.

Q: Music or talk radio?
A: Talk radio.

Q: What’s your favorite TV show?
A: “Breaking Bad.”

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Expert articles
  • Lead-Safe Paint Preparation

    OAKLAND — When planning for a house painting project, a crucial concern to keep in mind is lead safety. Any house built prior to 1978 has the potential to contain lead-based paint; even if more recent layers of paint don’t contain lead, the lower layers likely do. So, when painting any pre-1978 home, it’s best to assume lead is present and take proper precautions. While this entails a bit of extra work, it’s worthwhile to keep yourself and your family safe from lead exposure. Follow these lead-safe painting guidelines:

    Employ wet-sanding techniques. Use a mister to wet painted areas prior to sanding or scraping. Whereas dry sanding allows particles to enter the atmosphere, the introduction of moisture causes these particles to end up on the ground, keeping the air stream untainted.

    Put up plastic. Cover the outsides of windows and tape the insides so no dust can get into the house. Also, put plastic down and duct tape it to your home’s exterior to collect fallen paint chips for disposal.

    Wear safety gear. To prevent lead exposure, cover yourself head-to-toe with protective gear. Important components include protective eye wear, disposable coveralls, a disposable N-100 rated respirator, latex/rubber gloves and shoe covers. Seal any loose or exposed clothing seams with duct tape.

    Have a designated clean-wash station. This will come in handy in the event of exposure.

    Post notifications on the outside of your home. You have a responsibility to make people aware of the situation so they can keep their distance.

    Obtain a lead safety booklet from the EPA. This will provide more information about the risks of lead exposure and lay out proper procedures for lead-safe painting.

    If you decide to hire a painting company to handle your project, find one that’s EPA Lead-Safe Certified. Hiring a painter that’s trained in lead-safe procedures provides extra assurance that your project will be carried out in a safe, responsible manner.

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Expert video tip

Video: How to Repaint an Oil-Based Surface

Complete Video Transcription:

OAKLAND — Host, Sarah Rutan: When painting over an oil-based paint surface in your home, it’s crucial to employ the right techniques. Today we’re in Oakland with Diamond Certified Expert Contributor Soumil Amin of CertaPro Painters of Berkeley to learn more.

Diamond Certified Expert Contributor, Soumil Amin: So, I wanted to talk today about painting over an oil-based paint. A lot of older homes have oil-based paint painted on the trim currently; special technique to be able to paint over it. We usually recommend scuff sanding it – 220-grid sandpaper. Basically cuts up the surface; gets that top layer of gloss off the surface; allows the new paint to stick on there really well. If it’s an older home with lead-based paint, just be a little careful. We use a Festool sander. It’s EPA-certified. 99.9% of the dust particulates get sucked into a HEPA vacuum. So, just be aware of that.

After the scuff sanding – nothing too harsh – we like to use an oil hybrid or an oil-based primer; really sticks onto that hard surface; allows the new paint to stick. Benjamin Moore has a great product; it’s called Advanced. It’s an oil/latex hybrid product. It goes on really nicely and provides a really durable finished product.

Host, Sarah Rutan: To learn more from local, top rated companies, visit our Diamond Certified Expert Reports at experts.diamondcertified.org.

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CertaPro Painters of Berkeley WEBSITE AND EXTERNAL FEED
Diamond Certified RATINGS ON CertaPro Painters of Berkeley
Diamond certified ratings dashboard
CUSTOMER SATISFACTION i
Customer LOYALTY i
Helpful Expertise i

Each surveyed customer was asked, “If you needed any helpful expertise, did this company provide that expertise?” To calculate this score, total “Yes” responses were divided by total responses (excluding those that stated they hadn’t needed any expertise).

Company Credentials i
  • Workers Compensation
  • Liability Insurance
  • License Verification
  • Business Practices
  • Current Complaint File
  • Legal & Finance
Phone SURVEY RESPONSES FROM 200 VERIFIED CUSTOMERS i
CertaPro Painters of Berkeley : Average 8.8 out of 10 based on 200 unique customer surveys of customer satisfaction.

David B.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

1 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I was pretty happy with the whole process. They were very responsive. The quality of work was good. They had reasonable pricing. They did a good job.

I liked the quality of their work. They did a good job, which is the most important thing at the end of the day.

Lucas L.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

2 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Give him a call, and see if it's a good fit.

They had good customer service, helpful. He went out of his way to answer my questions, and he worked with me on the schedule, all of the stuff that they should do. It was good quality and fair pricing.

Jason S.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

3 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're extremely professional, on time, and met all of their commitments. They have very high quality.

I liked the quality of their work.

Melissa H.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

4 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and willing to work with you and your budget. They did an excellent job.

I really liked the team that came to our house.

Beverly S.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

5 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They really understand the project requests. They provide suggestions and alternatives if they think of something that will make the job even more successful. They're very polite. Their project managers are always checking in to make sure that you're satisfied. Overall, they just provide you with an excellent experience.

I like their dependability and that they listen to their customers. They were accommodating.

Mike B.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

6 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They do a great job, very efficient, and I would highly recommend them.

Once they started, they came out and got it done in no time. They were very fast and efficient.

Roy F.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

7 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Hire them.

They were meticulous in every aspect of the work that they did.

Kim H.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

8 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

I thought it was beautifully done. They were very professional. They were on time. They introduced themselves clearly. They cleaned up more than I expected. The job was done really beautifully. I liked knowing if there was a problem, I could speak to someone at a higher level.

I thought the job they did was great. The cutting they did, and their attention to detail was really professional. I thought they did a great job. I was very pleased.

Bob P.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

9 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

He's a really easy guy to work with, priced very fairly, and his crew does really good work. They do a great job of cleaning up and moving stuff back where it was. They are very efficient.

I like their staff and the quality of work. All of the guys are really great, and they always do a really nice job.

Bart B.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

10 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very well-organized, well-managed, easy, experienced, and reliable.

They're a good organization.

Amy R.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

11 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

You may pay a little bit more, but you'll be comfortable having them in your home.

They really want to make sure that the client is happy, and that's a big deal to me.

Andrea B.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

12 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional and consistent with their work.

They were timely and professional all the way through.

Andrew D.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

13 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Soumil is a very good guy. He runs a good company, and they do good work.

They deliver good quality paint, and they seem to be able to schedule me in pretty quickly. I sell real estate. I hire them to help prepare the property for sale. They're very good. I use them a lot.

Beth B.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

14 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They were courteous, on time, and they did everything exactly the way they said they were going to.

I like that they were very clear walking me through the time frame and all of the work that needed to be done. There was a lot of prep-work that needed to be done, and the foreman was fantastic. They were great with our dogs, which was also a concern for us. They were fantastic. It was a really positive experience.

Bill S.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

15 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

Use them.

They were fast, efficient, and they communicated well. They met their target, in terms of date and price, and they did a great job.

Dave P.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

16 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're very thorough, they did an excellent patching job, and they're very good at what they do.

They're good at what they do.

Elena S.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

17 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're quick, honest, and reasonable.

I've been using them for years. They're very reliable, and I'm very happy with them.

Keith M.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

18 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're reliable, professional, and they get the job done.

They're reliable, professional, and they get the job done. They're my go-to guys.

Melissa R.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

19 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, they have integrity, and they offer high quality of service. I'm completely satisfied with their work. I plan to call them again next summer.

The high quality of service

Susan M.

VERIFIED CertaPro Painters of Berkeley CUSTOMER

20 of 200

Quality 10
10 10
Loyalty Yes
CRITIQUE

They're professional, timely, and they have a really great price.

I liked the efficiency of them coming out and doing the bid. They walked through everything that we wanted done, what he saw as problem areas, and offered solutions to them.

Read All 200 Survey Responses at Ratings View