Century 21 NorthBay Alliance

Century 21 NorthBay Alliance: Average 9.3 out of 10 based on 100 unique customer surveys of these open ended questions.

Customer Name

First name and last initial used to protect the privacy of the customer.

Verified Customer Name

Confidential surveys were conducted by telephone so that the customers' identity and actual purchase were confirmed.

Survey Question: On a scale of 1 to 10 how satisfied were you with the quality you received?

Customer Satisfaction Rating

Survey Question: If you need this product or service in the future, would you use this company again?

Customer's Intent to Return

Q3 & Q4

Survey Question: When you think about this company, what would you like to tell other consumers? What did you like best about this company?

Verbatim Customer Survey Response Based on Last Purchase Experience

Karen D. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark was very knowledgeable and extremely customer service oriented. He was prompt and very courteous."

Mike Z. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Miriam was amazing. She took care of everything."

W.P. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personality of the agent with whom I dealt, Miriam"

Adrian C. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My agent was very helpful when I was feeling stressed. He understood what I was going through, gave me advice, and didn't push me. "

Cher E. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The person I dealt with was very responsible and had great follow-through."

Allan T. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Care, commitment, and integrity, they are looking out for their client's best interest, rather than their own. They are very professional when dealing with things. "

Amanuel A. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Trish and Emily provided a great service. They were always available."

Amy F. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were efficient, they did what they said they were going to do, and they completed the transaction when we sold the house."

Andrea C. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My Realtor, I think her name was Belinda Andrews, kept me very informed. She always worked hard, even though she was under a time crunch. She exceeded my expectations."

Andrew S. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their willingness to help us through our home purchase."

Blanca A. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked that they were always available to assist me and that they treated me well."

Charlotte B. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They got the job done. They answered all of our phone calls. They came out here, so it was convenient. They did good house inspections, and the results were satisfactory. "

Christiopher A. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My agent, Mark Miller, was all over everything. He was really knowledgeable. He was the whole deal. We were first time homebuyers, and he did all the leg work. We learned a lot from him."

Clifford W. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My Realtor, Alicia Barnes, is the best and nicest person ever. She works hard for me."

Dan M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My agent, Manda Mellow, was exceptional. She met and exceeded all of my expectations."

David M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Our agent, Tom Forgison, was very thorough. He was our advocate."

David W. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were responsive and competent."

Deborah M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I don't know, they just had a good service."

Denise B. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Margarita Castenera, we worked really well together."

Diane W. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My agent, Gene Hyde, sold me my house. He was very helpful in advising me as to what I needed to do to get the best price out of my house. He was there for all of my questions. He was very responsive."

Don F. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Paul was our Realtor. He was very personable and available for any questions that we had. He had good expertise in the real estate market, and he made us feel confident going into the transaction that we had. He goes beyond his role. We were purchasing a rental property, and he helped us interview potential clients. He gave us the forms we needed and let us know that if we had any problems in the future to call him. We can't say enough good things about him."

Doris S. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Margarita, my Realtor, was persistent yet friendly. She was conscientious and compassionate. She did what she had to do to get the job done."

Edward W. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked Neil. He kept me posted as to what was going on and what I was looking for. He was very supportive."

Ellen B. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked my particular agent, Arlee Geary. It was a hard house to sell, but she never quit."

Eric B. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We were able to get the feedback that we needed. Missy Meyers was our agent. We gave her what we were looking for on a position. She was able to identify properties that were what we were looking for. She kept me well informed on the process."

Frances F. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My Realtor, Mark Miller, brought me boxes, paper, and wrap to get me going and into the move. The house sold very quickly. They provided a moving truck for the day and my realtor came with his son in another truck. I had a lot of positive reinforcement, which I needed because I had been in the house 38 years. He kept on bringing me boxes and told me to keep boxing, which is important in motivation to get me going out of the house. Mark answered the phone and got back to me and he was very easy to work with because he is a very amenable person."

Glenn H. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"She answered all of my questions, took care of everything, and she didn't put me on the back burner. She would get back to me if she didn't know the answer. I felt I got good service."

Jack Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Our agent, Manda Mello, was the perfect fit for us. She made herself available by phone, fax, and email. She went through a lot of trouble to provide us with good listings. She drove us all over the county to places we wanted to look at. She finally found us places that we wanted to move into. "

James M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked the way the agent kept us informed at all times and was involved in the process."

Jarrad F. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Their attention to everything, including all of our needs"

Jennie B. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Alan Toast was our agent. He was very thorough, conscientious, and cared for his assignment. He also communicated well."

Joel M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Very professional, and they were always available to talk to us. They were nice and efficient."

John O. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My Realtor, David Harrell, was just very personable. He was wonderful."

John L. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Paula Lewis is very personable. She is very positive and very helpful. She went out of her way to make the purchase of our home as easy as possible. She is great."

John S. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The salesperson was excellent. She did everything that she possibly could."

Joyce M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I had contact with Brian Connolly. He was very persistent. I was looking for a home in February but didn't have a chance to buy one until May. I had a large file with him. He was very diligent in keeping me on track. He worked very hard for me. We were finally successful. He was very attentive, and he always had a great personality. He was very open and very helpful."

Karen Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I liked my agent best. Her name is Denise Stovall. She was just awesome. She helped me find a house, and it was exactly what I wanted. She went to bat for me in a lot of ways."

Karen H. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My agent, Lisa Nunez, was very receptive. She did an excellent job taking care of our needs. She was very upfront, honest, and upright about how things were. She did an excellent job."

Kevin K. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Susan Noble was straightforward, candid, and protected my interests."

Lori A. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They were genuine. They kept me informed of everything that was going on with my house, and they were really compassionate people."

Matt B. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Our Realtor, Debbie Hegardt, went above and beyond what was expected. We had a hot tub at the new house, and she took the time to find a store that could maintain the hot tub. We did not expect her to do that for us. She was very flexible and worked around our schedule. She was very quick to show us houses. She was trustworthy. We felt we could trust what she was telling us about the house. She didn't pressure us into buying a house."

Matthew M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Paul Fairman, their top selling agent, was instrumental and just awesome to work with. He was very experienced."

Matthew M. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Everything, they were, professional, proactive, kind, and informative."

Michael K. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Rodger Strawberry was our agent. They were local, user-friendly, and not pushy. They were very patient."

Michael S. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The broker, Man Tarnell, was great. She was a professional. She was no-nonsense. She showed us just what we wanted to see, and she knew her business."

Mike D. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Jen Mullen was our agent. We liked her customer service and the timely manner in which she got everything done. We thought everything went well."

Mike H. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Mark Miller was our agent. He was very informative and helpful. Century 21 was there for us when we needed it. We were very satisfied with the emails we received, the service, and being able to access the property searches on the website. Their website was very well organized. We were happy with the service we received."

Mr. H. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My agent was very patient. We were looked for a long time before we found the right place. It was a perfect experience."

Pat B. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My agent, Ross Liscam, kept me informed of what was going on. He was very helpful. He seemed very knowledgeable of everything. I thought they did a great job."

Carla O. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"My Realtor, Belinda Andrews, was very thorough. I felt confident that she had it all under control."

Robert G. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Trish was very good and very resourceful. She did very well."

Roland H. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Cindy listens to me and gives me plenty of options. I have actually done two transactions with her."

Sarah K. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I really liked Trish. She was really on top of things. She knew what I was looking for. When I called her, she answered right away."

Sean R. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Abraham Alexander and the overall quality of the service, it was a full service. They brought everything to us. He went above and beyond whatever he was supposed to do."

Shirley S. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The Realtor was willing to work with me. She was very patient and very helpful."

Stanley C. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"It"

Stephen R. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personalized service by Trish McClain"

Steve V. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"They did what I wanted them to do, and they did what I asked them to do. I was pretty happy."

Steve P. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"Denise Stovall was just on top of everything. Nothing sliped through the cracks, because she was very attentive. She paid very close attention to my needs. Everything was 100% to my satisfaction. They surprised me by sending all of my loan documents on a CD ROM. I have never received that level of service before. "

Steven G. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"We liked our agent, Susan Noble. She was friendly, hardworking, professional, and dependable. She was a great agent."

Taylor D. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I thought my broker, Joan Bingham, was very professional and competent. I trust her totally in doing transactions for me. I think they do an excellent job. They are great. "

Tracey S. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"I have actually worked with Century 21 in the past and went to them again, because they are good listeners. Sharon Stone was particularly helpful."

William R. Verified Century 21 NorthBay Alliance Customer Name

Q1:10 out of 10

Q2:Yes

Q3 & Q4:"The personal connection and availability"

Charles P. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Arlee Geary is an excellent Realtor who is very knowledgeable in negotiation. She was good at listening to what my needs were."

Consuelo Z. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Melinda Andrews was really great. She understood everything and answered all of my questions."

Cynthia P. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were really good to work with. They were very accessible, and they gave us good service. They were good."

Daniel S. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Claudine would always get a hold of us. She answered all of our questions fully. If she didn't know the answer, she would look it up and get back to us."

Elizabeth S. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Personal service, Dave Harell"

Frank G. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Belinda Andrews kept me informed of everything that was going on, and I heard from her regularly. I had a lot of questions. She took me through the baby steps of the process, and she was very patient and very informative. As far as a real estate transaction is concerned, it was pretty smooth."

Ivan C. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The personal contact with my broker, she was very helpful. She had a husband who was a contractor who did the work on the property for me. She was great."

Jennifer M. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Michael Callahan and his wife Lela were our agents. We liked their knowledge of the market. They had great bedside manner, personality, and they were easy to get along with."

Julie W. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Friendly and knowledgeable service, I thought they were pretty good. "

Kristin B. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Mark Spaulding was reliable, easy to get a hold of, and he responded quickly."

Lawrence P. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"My agent, Dan Pinel, was very personable."

Leanna B. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked the customer service from Lynn Connelly. She was on top of things, always willing to drop everything if something came up. She was always available."

Maria C. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"The reason I picked the office was because of Martin Levy. He has a well known reputation in Santa Rosa. His name and face are out there."

Nathan B. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They made the process really easy."

Neil J. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Mark was very thorough, professional, and he gave us good advice."

Paul G. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were flexible about when we could meet."

Rafael C. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"Good service, the person who I talked to was nice. She answered all of my questions."

Richard H. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"They were very professional and friendly. They got the job done."

Sharon A. Verified Century 21 NorthBay Alliance Customer Name

Q1:9 out of 10

Q2:Yes

Q3 & Q4:"I liked Trish. She was very knowledgeable and helpful. She was kind and understanding. She really gave me excellent guidance. I had never purchased a house on my own. She assisted me through the process."

Bao W. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They were convenient. I liked the options they gave me, a really nice agent and good service."

Bill W. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Overall, getting the job done, he made trips out here, ten miles from his office. I would say what I liked best was their overall attitude towards getting the job done."

Dorri S. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The agent we used, Gene Hyde, was honest. He had integrity. Everything went pretty smoothly."

Edward B. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"I liked Arlee Geary. She was on top of things and always available."

George L. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They seemed to take their time with us. They didn't rush us out of the office. They tried to explain everything to us."

Jan S. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"The one agent I worked with the most, Paula Lewis, was great. She gave me a lot of individual attention and concern."

Jerome R. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They communicated well with me."

Mark J. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Quick response"

Nancy B. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"My house was sold on the first day. I liked my Realtor, Linda DeMartini."

R.L. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"They made it pretty easy for me. When I had questions, they gave me an easy to understand answer."

Ray C. Verified Century 21 NorthBay Alliance Customer Name

Q1:8 out of 10

Q2:Yes

Q3 & Q4:"Mark was straightforward."

Courtney C. Verified Century 21 NorthBay Alliance Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"It is hard to say. They were okay. They weren't any different than any other Realtor."

Gregory G. Verified Century 21 NorthBay Alliance Customer Name

Q1:7 out of 10

Q2:Yes

Q3 & Q4:"Professionalism"

Ann L. Verified Century 21 NorthBay Alliance Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"They were nice."

Michael F. Verified Century 21 NorthBay Alliance Customer Name

Q1:6 out of 10

Q2:No

Q3 & Q4:"Their availability and personability, they were very nice to deal with. They were available every time I called them."

Caroline B. Verified Century 21 NorthBay Alliance Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"Convenience, they were in my neighborhood."

Glenn M. Verified Century 21 NorthBay Alliance Customer Name

Q1:4 out of 10

Q2:No

Q3 & Q4:"I don't know. I don't think there was anything I liked best."

Nicholas S. Verified Century 21 NorthBay Alliance Customer Name

Q1:3 out of 10

Q2:No

Q3 & Q4:"We were able to close on our house pretty quickly, which was really the only good thing about it."

Century 21 NorthBay Alliance

Company Philosophy

Map

Customer Satisfaction

Company Credentials

Customer Loyalty

Diamond Certified Qualification

Verbatim Survey Responses From Only Verified Customers

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Survey Responses For

Century 21 NorthBay Alliance